BUICK Complaints

215/70R15 98T Tire purchased 10 days prior blew-out , resulting in total loss of vehicle.

The contact owns a 2014 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed the parts was not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Buick Encore. The contact stated that while driving at 25 MPH, the vehicle made an abnormal sound and overheated. The check engine warning light was illuminated. The vehicle was towed to the dealer, who informed the contact that the turbo charger needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 109,978.

The contact owns a 2014 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Subject: Urgent Complaint: Airbag Defect and Lack of Resolution Dear NHTSA, I am writing to file a complaint regarding the airbag defect in my 2015 Buick Enclave. As a concerned father of four, I'm troubled by the lack of progress in addressing this issue despite contacting GM multiple times. The recent letter from GM states that the airbag inflators are defective, posing a severe safety risk. Rupture during an accident can release metal fragments, endangering occupants. This has caused immense distress. I've contacted GM for information on replacement parts and ETA. However, their responses are vague, with no estimated timeline for repairs. I can't afford a new vehicle, even with my military discount. Our Buick Enclave is vital for daily activities. I implore NHTSA to investigate, hold GM accountable, and expedite the availability of replacement parts. Please ensure consumer safety and intervene to pressure GM for a swift resolution. We deserve safe vehicles. Restore our faith in the industry's commitment to protection. Thank you for your attention to this matter. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On Monday, August 14th, at approximately 5 pm, my wife and I were traveling in our 2018 Buick Regal towards a red streetlight. I began applying my brakes to come to a stop. I was several car lengths behind a vehicle that was up ahead. My car's engine then revved up and our vehicle kept on going and jerking front and back although I was applying the brakes. Our car failed to stop so I struck the stationary vehicle. I kept on applying the brakes, but the car kept on going and jerking until I struck the car in front a second time. Our vehicles engine continued to revve up and the brakes continued to fail and I struck the rear end of the car in front of me again. The other driver crossed the intersection with us traveling right behind with no control over our vehicle. When we crossed the intersection there was an incline, so this slowed down our car since our brakes did not work, I pulled the steering wheel to the right towards the cement curb, then I put the transmission into Park, then the car's engine revved up once again and made a loud noise. Both vehicles sustained damage. I then was able to turn the engine off. This action was the only maneuver which stopped our car. Both my wife and I had injuries which we were checked at a hospital emergency room. We have our vehicle parked at our home's driveway and it it available for inspection. The fact that our vehicle's brakes failed to function placed me and my passenger and others at risk. My wife called our dealership the following day, and a manager stated we needed to report this incident. Our vehicle has not been inspected at this point. There were no symptoms of the problem that appeared other than the engine making a sound like increasing in speed and the brakes failing. At the hospital I was diagnosed with a concussion. My wife was diagnosed with neck pain since her head kept snapping back and forth and hitting the dashboard area and the headrest. The seatbelts plus the airbags also failed to properly function.

The contact owns a 2015 Buick Encore. The contact stated while driving 35 MPH and pulling into the driveway, the vehicle decelerated independently with the check engine warning light illuminated. Additionally, the "Power Steering Fault" message was displayed, and the steering wheel became firm. The contact was able to drive the vehicle to the residence and the vehicle shutoff and failed to restart. The contact was able to jumpstart the vehicle. The contact replaced the battery but the failure reoccurred. The vehicle was taken to the dealer to be diagnosed, but no cause for the failure was found. The contact stated that the failure had persisted. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The contact was informed that the VIN was not included in NHTSA Campaign Number: 15V146000 (Steering) and advised to contact the NHTSA Hotline. The failure mileage was 60,000. The VIN was not available.

There are a couple of issues causing our concerns about the car. 1. Alternator - The alternator was reported went bad after only 4 years of usage, the dealer refused to pay the fixing cost for this. Due to the failure of the alternator, the car lost all the power in the middle of the road with our entire family in the car during the night, very dangerous. The car suddenly stopped at the road with 50MPH speed limit. 2. Engine and Catalytic converter pipe - The engine light is on due to abnormal feeling of the engine power, the dealer could not fix the issue in weeks and no rental car provided and we were asked to drive the car home and waiting for order status of the parts. 3. Exhaust system failure - The dealer mentioned the welding of the connection is bad ( still under warranty ) but refused to fix it but ask the customer to pay for the replacement and labor.

GM has known about the issues with their transmission in the 2014 -2017 Buick Enclave models. They were found under NHTSA Technical Service Bulletin: 18-NA-358 dated October 2020. I have reported this problem to GM, with the information that they requested. The issue here is that the manufacturer currently has a class-action lawsuit filed against it and will have another if they refuse to acknowledge the failures of their transmission in this vehicle. The following expert from the TSB states the following: Some customers may comment that the vehicle may have a severe launch shudder in 1st gear from a stop, or while driving along when in 4th gear, or during the 2-3 upshift or 3-2 downshift. Some customers may also comment on one or more of the following conditions: • Flare • Slide/bump • Slip • Harshshift The problem here is that with the advanced knowledge they had, they knowingly and willingly refused to issue a recall on these vehicles, which has severe outcomes for owners. My wife, who was driving the Enclave was nearly rear-ended at highway speeds when the vehicles behind her were in proximity to her slowed vehicle. The vehicle began to shudder and again when she began driving when the traffic moved. The transmission slips from gears and I verified this myself taking a test drive if the vehicle. This could have led to serious injury or death to my wife! GM refuses to provide any relief from this issue, nor do they wish to accept any amount of responsibility. My question is this, how can GM a take any part in a recall of a major safety component as the airbag system of a vehicle, regardless of mileage, yet they are not held to account for one of the largest components of a vehicle to get out of a hazardous situation when stopped or accelerating? I am asking the NHTSA to find GM sat fault for producing inferior transmissions in the 2014-2017 Buick Enclave and provided deeply discounted pricing or free remediation as a recall for these vehicles.

We are concerned about how safe our vehicle is when in "park". We will, on occasion, get a "Place in Park" message when the shifter is clearly in the park position. The dealership is not aware of any service bulletins or recalls, and since the problem is intermittent cannot offer a clear assessment.