BUICK Complaints

This car has the engine shutoff feature when stopped. My wife was waiting in the left turn lane of a major street with three lanes on her side plus two left turning lanes. Due to the busy intersection the wait for a green light is long, perhaps three minutes. The engine shut off and would not restart when she released the brake pedal. Also, almost everything electrical was inoperable, including the interior door release. My wife and granddaughter were temporarily trapped inside the vehicle. She tried the door handle, tried to put down the windows, tried to unlock the car with the keyless remote but nothing would work, she was trapped. After several attempts of trying to restart the car and hitting the unlock button on the keyless entry the doors finally unlocked. The mechanical issue turned out to be a bad car battery; it had shorted out. The safety issue is when the battery dies most components are inoperable, including the interior door release. The dealer said this is the way the car works. If an Encore were to catch fire and the electrical system gets disabled, occupants would be trapped in the car. I think it is a design flaw for the doors to not open when the battery is dead. This should be easy to replicate. Unhook the car battery. Place someone in the car and have them lock the doors. Have the person try to exit the vehicle. In hindsight, the problem was going on for some time. My wife noticed the car taking longer times to restart after shutoff. The day before this incident she was at another long traffic light where the vehicle did not start on its own but the first manual try to restart started the vehicle. I believe this was due to the car battery slowing dying. The car has not been inspected for this as the dealer said the car is working as designed. The Buick dealer replaced the car battery under warranty. One thing I wish I brought to their attention but did not is the fact that no warning light came on indicating a weak car battery.

THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. Moses Cadillac Buick Gmc Truck, Inc (1406 Washington St E, Charleston, WV 25301) WAS MADE AWARE OF THE RECALL BUT INFORMED THE CONTACT THAT THE REMEDY WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

MY WIFE TOOK A TRIP TO SPRINGFIELD ILL. FROM PARIS MO. ON 5/5/21 SHE DROVE APPOX 50 MILES TOWARD SPRINGFIELD ON I72 E.HER TACHOMETER STARTED SHOOTING UP ABOUT 5-6 THOUSAND RPM AT 70MPH .HOT TRANSMISSION LIGHT CAME ON.I TOLD HER TO STOP AN LET IT COOL.THE LIGHT WENT OFF AND SHE PUT IT IN GEAR ONLY TO FIND SHE ONLY HAD LOW GEAR.WE TOOK IT TO S & K BUICK IN SPRINGFIELD ILL. WHERE THEY DIAGNOSED IT . THE WAVE PLATE IN THE TRANSMISSION HAD EXPLODED.WHEN WE EXPLAINED THIS VEHICLE ONLY HAS 52,000 MILES THEY OR GM WOULD DO NOTHING FOR US.WE FIND THAT RIDICULOUS.THEY ONLY USED THAT TRANSMISSION FOR 2 YEARS AND ABRUPTLY STOPPED USING IT.WE HAVE READ OF MANY OF THESE WITH THE SAME ISSUE ON THE INTERNET SITES. KNOW THEY WANT US TO PAY NEARLY $5000.00 TO REPLACE TRANSMISSION.ONCE AGAIN THIS VEHICLE ONLY HAS 52,000 ORIGINAL MILES IS GARAGE KEPT AND IS PAMPERED .THIS IN OUR MIND SHOULD BE A RECALL AND THEY SHOULD HAVE SOME RESPONSIBITY IN THIS ISSUE AT GENERAL MOTORS.ANY HELP WOULD BE APPRECIATED.ALSO WEDNESDAY 5/19/2021 THE DEALER WILL HAVE HAD THIS VEHICLE 2 WEEKS.ANOTHER JOKE.

THE FRONT HEADLIGHTS GET WATER IN THEM AND FOGS UP..CAUSING YOUR HEADLIGHTS TO LOOK DIM AT NIGHT.

DURING PERIODS OF HIGH HEAT (AND ONLY HIGH HEAT) AFTER BEING PARKED IN THE SUN, WHEN THE VEHICLE IS BEING DRIVEN AT HIGHWAY SPEEDS, THE BRAKE PEDAL WILL STIFFEN AND SLOW THE CAR DOWN. THE STEERING WHEEL COLUMN WILL VIOLENTLY SHAKE, AS IF THE CALIPERS ARE STUCK. ONCE PARKED, ALL FOUR WHEELS ARE HOT AND OMITS A BURNING SMELL. I HAVE REPLACED TWO TIRES, 2 FRONT CALIPERS, FRONT BRAKE PADS, ALL HOSES AND FRONT ROTORS TO NO AVAIL. BRAKE BOOSTER AND MASTER CYLINDER HAVE BEEN CHECKED AND ARE NOT THE ISSUE. ALL POSSIBLE ISSUES HAVE BEEN ADDRESSED WITHIN THE LAST 8 WEEKS. FRIDAY (05/14/21) THE SAME ISSUE HAPPENED AGAIN. I AM AT MY WITS END TRYING TO RESOLVE THIS ISSUE.

ADVANCED DIAGNOSTICS ALERTS WHETHER SOMEONE IS SITTING IN THE PASSENGER SEAT OR NOT. SENSOR ALERTS CONSTANTLY WHILE DRIVING. IF THERE IS A PASSENGER SOMETIMES THE AIRBAG LIGHT ISN'T LIT NOTIFYING THE AIRBAG IS ON. THIS HAPPENS WHETHER THE VEHICLE IS IN MOTION OR NOT AND HAS HAPPENED MANY, MANY TIMES.

THE BLIND SPOT DETECTORS STOPPED WORKING AND A WARNING ON THE DASH APPEARED SAYING "SERVICE SIDE DETECTION SYSTEM". THIS WARNING POPS UP EVERY TIME I TURN ON THE CAR AND THE BLIND SPOT DETECTORS DO NOT WORK WHEN I AM DRIVING.

TL* THE CONTACT OWNS A 2017 BUICK REGAL. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHUDDERED WHILE SHIFTING GEARS. SERPENTINI CHEVROLET BUICK OF ORVILLE (1107 N MAIN ST, ORRVILLE, OH 44667) WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED THREE TIMES WITH AN OIL CHANGE WHILE TWO UNKNOWN TRANSMISSION PARTS WERE REPLACED. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A TRANSMISSION SPECIALIST WHO DUPLICATED THE TRANSMISSION FAILURE. THE INDEPENDENT MECHANIC CONTACTED THE DEALER AND INFORMED THEM OF THE RESULT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER CONTACTED THE DEALER AND WAS INFORMED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE FAILURE MILEAGE WAS 19,500.

CAR HAS LESS THAN 30 (THIRTY) MILES ON IT; GARAGED SINCE PURCHASE BC OF PANDEMIC; STARTED OCCASIONALLY; BATTERY DEAD WHEN I TRIED TO GO OUT LAST WEEK; CHARGED BATTERY; DIED AGAIN; CHARGED AGAIN; CHECK ENGINE LIGHT ALERTED ONSTAR, WHO SENT EMAIL STATING PROBLEMS W/ENGINE & TRANSMISSION SYSTEM, POSSIBLE ISSUES W/FUEL MANAGEMENT SYSTEM, EMISSIONS CONTROL, MISFIRE CONDITION... ONLY 30 MILES! NEW CAR! JUST DROVE HOME FROM DEALERSHIP AND PARKED IT. TRIED CHATTING W/BUICK CUSTOMER EXPERIENCE, BUT THEY CUT ME OFF 3 TIMES OVER 2 HOURS, SO I GAVE UP THAT EXERCISE IN FUTILITY. DEALERSHIP IS UNPLEASANT; TRYING A DIFFERENT DEALER. GOOGLED RECALLS. THIS SOUNDS LIKE THE EMISSIONS SYSTEM RECALL ON THE 2021 ENCORE GX, BUT MINE IS A 2020. WHY WOULD A BRAND NEW, $38,000-CAR BE SO FRIGHTENINGLY UNRELIABLE? I TRADED IN TWO CARS AND SAVED MANY YEARS TO BUY THIS. I'M AFRAID TO EVEN DRIVE IT IN FOR SERVICE. MY DAD WAS A PATENTED ENGINEER. I MISS MY DAD.

TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO FAIREY CHEVROLET CADILLAC (2885 ST MATTHEWS RD, ORANGEBURG, SC 29118; (803) 937-4751) AND SUPERIOR MOTORS, INC. (835 FIVE CHOP RD, ORANGEBURG, SC 29115: (803) 387-0735) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.