BUICK Complaints

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE TRAVELING AT VARIOUS SPEEDS WITHOUT WARNING. THE CONTACT HAD TAKEN THE VEHICLE TO RICK HENDRICK CHEVROLET CHARLESTON (1500 SAVANNAH HWY, CHARLESTON, SC 29407) WHERE HE WAS INFORMED THAT THE VEHICLE WAS UNDER NHTSA CAMPAIGN NUMBER: 13V173000 (ELECTRICAL SYSTEM) BUT THAT THE RECALL WAS CLOSED. THEY DIAGNOSED THE VEHICLE WITH A DEFECTIVE STARTER. THE STARTER WAS REPLACED. THE CONTACT STATED THAT THE FAILURE PERSISTED DESPITE THE REPAIR. THE CONTACT TOOK THE VEHICLE BACK TO THE SAME DEALER. UPON INSPECTION, THE MECHANIC DIAGNOSED THE VEHICLE WITH A DEFECTIVE GENERATOR CONTROL MODULE WHICH THE CONTACT LINKED TO NHTSA CAMPAIGN NUMBER: 13V173000 (ELECTRICAL SYSTEM). THE CONTACT SPOKE TO A SERVICE MANAGER WHO INFORMED HIM THAT THE DEFECTIVE PART ON HIS VEHICLE WAS NOT REPLACED. THE DEALER REFUSED TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND PROVIDED NO ASSISTANCE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

IN 2016, AND AGAIN IN 2020 AFTER THE DEALER FIRST FIXED THE ISSUE, WHILE DRIVING AT HIGH SPEEDS, ON HIGHWAYS, ALSO IN THE RAIN, AGAIN AT A STOP LIGHT, THE VEHICLE SUDDENLY DECELERATED, CAUSING THE POTENTIAL FOR A VERY SERIOUS ACCIDENT. THE WARNINGS THEN DISPLAYED ON THE DASH INCLUDED REDUCED ENGINE POWER, SERVICE STABILITRAK, SERVICE TRACTION CONTROL, AND TRACTION CONTROL OFF. THE VEHICLE ONLY THEN DROVE AT SLOW SPEEDS, SPUTTERED AND JERKED, AND FELT LIKE IT MIGHT STALL. WHEN ABLE TO PULL OVER, AT TIMES TURNING OFF THE CAR REVERSED THE PROBLEM. SOMETIMES THE CHECK ENGINE LIGHT WAS ON, SOMETIMES IT WASN'T. SOMETIMES IT WOULD DRIVE FINE AND THEN OUT OF NOWHERE, IT WOULD HAPPEN AGAIN. IN 2016, THE DEALERSHIP HAD A DIFFICULT TIME FINDING THE ISSUE. AFTER SEVERAL DAYS OF DRIVING IT, THEY IDENTIFIED THE PROBLEM AS A FUSE BOX ISSUE AND REPLACED THE FUSE BOX. THIS SEEMED TO FIX THE ISSUE UNTIL IT HAPPENED AGAIN IN 2020 WHILE DRIVING. ON A ROAD TRIP, IT HAPPENED WHILE ON A HIGHWAY, AGAIN AT A RED LIGHT, AND WHILE ON A HIGHWAY AGAIN. EACH TIME, WE PULLED OVER, TURNED THE CAR OFF FOR A WHILE. ONE TIME IN PARTICULAR, THE ISSUE DIDN'T GO AWAY AFTER TURNING THE CAR BACK ON.

WHILE BACKING THE VEHICLE OUT OF MY DRIVEWAY, IT LOST ALL POWER STEERING AND THE FLUID GUSHED FROM UNDER THE CAR. NOW THE THERE IS NO POWER STEERING.

TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT THE VENTILATION INSIDE THE VEHICLE FAILED TO WORK PROPERLY MAKING IT HARD FOR THE CONTACT TO SEE ON COMING TRAFFIC. THE VEHICLE WAS TAKEN TO SUTTLE MOTOR CORPORATION (12525 JEFFERSON AVE, NEWPORT NEWS, VA 23602, (757) 886-1700) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE HVAC SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER 2 OR 3 ADDITIONAL TIMES IN WHICH THE TECHNICIAN WAS UNABLE TO DUPLICATE THE ISSUE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 11V149000 (VISIBILITY) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.*DT*JB

THE HATCHBACK SLAMS SHUT RANDOMLY. IT ALWAYS CLOSES ON ITS OWN WHILE PEOPLE ARE UNDER IT.

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT WHILE ATTEMPTING TO MOVE FROM A STOP, THE VEHICLE STALLED WHILE ACCELERATING. THE CONTACT STATED THAT THE SERVICE STABILI-TRAK AND ENGINE POWER REDUCED MESSAGES DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THEY DISCOVERED THAT THE FUEL RAIL PRESSURE SENSOR RANGE WAS DEFECTIVE. SWEENEY BUICK GMC (7997 MARKET ST, BOARDMAN, OH 44512) AND STADIUM GM SUPERSTORE INC (214 W STATE ST, SALEM, OH 44460) WERE CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO ANY RECALLS. THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 11V404000 (ELECTRONIC STABILITY CONTROL). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000.

TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT VARIOUS SPEEDS, THE ELECTRONIC STABILITY CONTROL WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT ALSO STATED THAT THERE WAS AN ABNORMAL ODOR INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO TAYLOR CHEVROLET (13801 TELEGRAPH RD, TAYLOR, MI 48180 (734) 250-6220) TO BE DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 59,500.

2015 BUICK ENCLAVE. CONSUMER WRITES IN REGARDS TO STEERING GEAR REPLACEMENT. *LD THE CONSUMER STATED THE STEERING WHEEL FAILED TO TURN WHILE DRIVING. THE CONSUMER REQUESTED THE MANUFACTURER BE RESPONSIBLE FOR REPAIRS. *JS

TL* THE CONTACT OWNS A 2003 BUICK REGAL. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE VEHICLE REPEATEDLY SHUT OFF WITHOUT WARNING AFTER MULTIPLE ATTEMPTS. UPON INSPECTION OF THE VEHICLE, THE CONTACT'S FRIEND OPENED THE VEHICLE'S HOOD AND DISCOVERED THAT THE ENGINE WAS ENGULFED IN FLAMES. THE POLICE AND FIRE DEPARTMENT WERE CALLED TO THE SCENE AND THE FIRE WAS EXTINGUISHED. POLICE AND FIRE REPORTS WERE FILED AT THE SCENE, NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. TWO MONTHS LATER, THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA RECALL NUMBER: 09V116(ENGINE AND ENGINE COOLING) WHICH HE LINKED TO THE FAILURE. THE MANUFACTURER NOR THE DEALER WERE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED A FUSE BLOCK MELTED DUE TO THE FUEL RELAY UNDER THE REAR SEAT MALFUNCTIONING. THE CONTACT STATED THAT THE FAILURE OCCURRED SEVERAL YEARS AGO, AND THE VEHICLE WAS TAKEN TO A DEALER WHOM INFORMED THAT THERE WAS NO RECALL FOR THE FAILURE. THE CONTACT STATED THAT THE DEALER REPLACED THE RELAY. THE CONTACT STATED THAT HER SPOUSE ORDERED A NEW PART AND WOULD DO THE REPAIRS ON HIS OWN. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 82,500.