BUICK Complaints

APRIL 7, 2020 I AM WRITING TO YOU TODAY TO SHED SOME LIGHT ON HOW DIRE A SITUATION GM BUICK HAS PUT ME IN WITH REGARD TO A LACK OF A RESOLUTION REGARDING MY 2019 BUICK. GENERAL MOTORS HAS BEEN UNABLE TO PRODUCE AN AIRBAG PART #84548108 FOR MY 2019 BUICK ENVISION PREMIUM SINCE NOVEMBER 27, 2019. MY CAR WAS T-BONED ON THE PASSENGER SIDE OF MY 2019 BUICK BY ANOTHER DRIVER WHILE I WAS TRAVELING ON A MAIN ROAD. HE WAS ISSUED A TICKET FOR FAILURE TO YIELD. I AM A REGISTERED NURSE AT WESTCHESTER MEDICAL CENTER IN VALHALLA, NEW YORK. I CANNOT BE WITHOUT A VEHICLE TO TAKE CARE OF MY FAMILY AND GET TO MY JOB AS AN INTENSIVE CARE NURSE AT WMC IN WESTCHESTER COUNTY NEW YORK. FOR THE FIRST 3 MONTHS GM HAS USED THE UAW STRIKE AS AN EXCUSE FOR NOT HAVING THE AVAILABLE PARTS FOR MY VEHICLE. NOW THEY ARE USING THE CORONAVIRUS PANDEMIC AS AN EXCUSE FOR NOT PRODUCING THE PART. NO ONE AT GM KNOWS MORE THAN I ABOUT HOW THE CORONAVIRUS HAS AFFECTED OUR DAILY LIVES. GM REFUSES TO PROVIDE ME WITH THE REPLACEMENT PART OR A LOANER VEHICLE! THEY HAVE OFFERED A RENTAL CAR ARRANGEMENT WHERE I WOULD BE CHARGED $240.00 PER MONTH. THIS IS TOTALLY UNACCEPTABLE, THEY ARE TAKING FOOD OFF OF MY TABLE. IN ADDITION THEY REFUSE TO PUT A HOLD ON MY LOAN FROM GM FINANCIAL!. IT IS NOW 5 MONTHS THAT I HAVE NOT GOTTEN MY CAR REPAIRED. PLEASE LET ME KNOW IF YOU CAN HELP ME RESOLVE THIS DISMAL SITUATION ASAP. [XXX], RNC, BSN INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I WAS DRIVING DOWN A HIGHWAY WHEN OUT OF NO WHERE MY 2012 BUICK LACROSSE HAD AN ENGINE REDUCED SPEED SIGNAL COME ON AND I CHECKED THE MENU TO SEE WHAT IT WAS ABOUT AND IT SAID THE STABILITY TRACK NEEDED TO BE SERVICED AND I GOOGLED WHAT THIS MEANT AND ON GOOGLE, GOOGLE READ THAT OTHER BUICK LACROSSE OF THE SAME YEAR HAD A RECALL WHEN I CALLED ABOUT THE RECALL FOR MY CAR I WAS TOLD THAT MY CAR HASN'T HAD ANY RECALLS WHEN I JUST READ ON GOOGLE THAT THE SAME CAR AND YEAR HAD A RECALL FOR THE SAME PROBLEM. *TR

SINCE I BOUGHT THE CAR IT CONSUMES AN EXCESSIVE AMOUNT OF OIL, IT MAKES IT CLICKING NOISE IF IT GETS SLOW TALK TO THE DEALERSHIP AT LEAST TWICE AND WAS TOLD THAT THIS IS JUST WHAT THESE ENGINES SOUND LIKE AFTER DOING RESEARCH I'VE NOTICED THAT THERE ARE MULTIPLE COMPLAINTS ABOUT THE SAME ISSUE, NOW I'M HAVING A PROBLEM WITH THE CAR JUST SHUTTING OFF ESPECIALLY IF I AM COMING TO A STOP OR AT A RED LIGHT, TODAY I WAS MAKING A LEFT OVER A FOUR-LANE HIGHWAY TO GET ONTO MY ROAD THE CAR JUST SHUT OFF AND I ALMOST GOT KEEP ON BUYING AN ONCOMING CAR BECAUSE IT STOPPED IN THE MIDDLE OF THE ROAD, AFTER DOING SOME ONLINE SEARCHING THIS IS A COMMON PROBLEM APPARENTLY, IT IS OUT OF WARRANTY AND DEALERSHIP TOLD ME NOTHING THEY CAN DO UNLESS I WANT TO PAY FOR IT, THERE'S 54,000 MI ON THE CAR SO THIS SHOULD NOT BE HAPPENING, WHEN I BOUGHT THE CAR THEY TOLD ME THAT THE ENGINE IS SUPPOSED TO SOUND LIKE THAT EVEN THOUGH MY GUT TOLD ME OTHERWISE BUT HEY THEY ARE THE PROS RIGHT, ALSO THE FIRST TIME I TOOK IT TO THE DEALERSHIP THEY TOLD ME THAT THE EXCESSIVE OIL CONSUMPTION WAS NOT A PROBLEM, JUST TO KEEP AN EYE ON IT AND TOP IT OFF IF IT GETS LOW...WHAT'S COMPLETELY CONTRADICTS WHAT THEY TOLD ME WHEN I BOUGHT IT BECAUSE THEY TOLD ME BECAUSE IT'S FULL SYNTHETIC THAT I WOULD NOT HAVE OFTEN, ME ALMOST GETTING T-BONED BECAUSE MY CAR OWED IS IN MY OPINION A SERIOUS SAFETY CONCERN AND THE MANUFACTURER OF THIS CAR IGNORING THE PROBLEM IS GOING TO CAUSE SOMEBODY TO GET KILLED

UPON STARTING THE CAR WE HAVE NO WORKING GUAGES. THE TEMPERATURE AND GAS LEVEL DON'T WORK. AND THE FOLLOWING ERROR MESSAGES SHOW UP ON THE DASH. SERVICE AIR BAG, TIRE MONITORING SYSTEM, FRONT CAMERA, PARKING ASSIST, SIDE DETECTION SYSTEM, AND THEFT DETERRENT SYSTEM. THE CAR IT BASICALLY UNDRIVEABLE. THE BLINKERS DO NOT WORK, HEATED SEATS (THOUGH THAT IS MINOR) RADIO STOPS WORKING. WE DON'T KNOW WHAT THE TEMPERATURE OF THE ENGINE IS, HOW MUCH FUEL WE HAVE AND HOW FAST WE ARE GOING. THERE IS ONLY 68,800 MILES ON IT. WHEN I CALL THE DEALERSHIP (THEY'RE THE ONLY ONES WITH THE TECHNOLOGY TO LOOK AT THIS AND TROUBLESHOOT) THEY TELL ME IT'S A FEW HUNDRED DOLLARS JUST TO RUN DIAGNOSTICS. THIS IS RIDICULOUS THAT THE CAR IS THIS UNSAFE TO DRIVE BUT I HAVE TO PAY TO DIAGNOSE IT. THEN I FIND OUT JUST TO REPLACE THE SIDE DETECTION SYSTEM WILL COST ME LIKE $700. I CAN'T IMAGINE WHAT IT WOULD TAKE TO FIX THIS BIGGER ISSUE. I'M FORCED TO PAY TO HAVE DIAGNOSTICS RUN AT THIS POINT BECAUSE I CAN'T HAVE MY WIFE AND DAUGHTER DRIVING AROUND IN THIS VEHICLE WHEN IT'S THIS UNSAFE. I ALSO HAVE A VIDEO I CAN UPLOAD IF NEEDED. BUT FOR NOW I TOOK SCREENSHOTS OF THE VIDEO AND WILL UPLOAD THEM. WHAT CAN BE DONE ON STUFF LIKE THIS? I APPRECIATE YOUR TIME, JASON

STEERING LOCKS UP PERIODICALLY IN MOTION AT SLOW SPEED WHEN MAKING A TURN ON HIGHWAY ALSO FROM A DEAD STOP WHEN TURNING LEAVING A INTERSECTION. ARM STRONG POWER STEERING MEANING VERY HARD TO TURN.

I CONTINUE SMELLING AN OIL-BURNING SMELL AND MY RIGHT TURN SIGNAL CONTINUE TO GO OUT AND I HAVE REPLACED TO BLUB OVER AND OVER

CAR DRAINS MY BATTERY AND IT MESSED UP MY ALTERNATOR. I REPLACED BOTH AND ONCE AGAIN MY BATTERY KEEPS BEING DRAINED. I TOOK IT TO THE SHOP AND THE MECHANIC RAN A DIAGNOSTIC TEST AND ABOUT 10 CODES POPPED UP SAYING ELECTRICAL PROBLEM. OTHER MODELS OF THIS BUICK HAS BEEN RECALLED FOR THE SAME ELECTRICAL PROBLEM. IL DRIVE MY CAR AND IT WILL COMPLETELY CUT OFF ON ME AND THE CHECK ENGINE LIGHT COMES ON. IL FIND MY PAPER WORK FROM THE MECHANIC IF NEEDED. THIS HAS BEEN HAPPENING FOR MONTHS NOW. IT DIDNT HAPPEN JUST ONCE. SO I CANT DRIVE THE CAR UNTIL ITS FIXED.

I WAS DRIVING DOWN THE CITY ROAD AND MY CAR JUST SHUT OFF AND LOST ALL POWER TO EVERYTHING. I ALMOST GOT HIT. I THEN TURNED MY CAR BACK ON AND THE SERVICE STABILITY TRAC LIGHT CAME ON AND THE CHECK ENGINE LIGHT WAS FLASHING. I COULD NEARLY GET IT TO GO AT ALL AND MY CAR WAS SHAKING AND SPUTTERING. IT WAS THE SCARIEST THING I HAVE EVER DEALT WITH. I HAD IT PUT IN THE SHOP ON 10/26/2018 AND NOW IT JUST HAPPENED TO ME AGAIN AND ITS 03/26/2020.

WHILE DRIVING MY CAR TWICE THIS WEEK MY VEHICLE TURNED OFF WHILE I WAS DRIVING. ONE OF THE TIMES IT CUT OFF AT THE LIGHT WHILE I WAS TURNING.

CHEVY CRUZE SERVICE SIDE DETECTION MODULE WAS RECALLED. BUICK VERANO USES THE SAME PART. MY BUICK SHOWED SERVICE SIDE DETECTION. THE DESIGN ALLOWS WATER AND SALT TO INTERFERE WITH THE PERFORMANCE. IT SHUT DOWN MY CAR. ENABLED MY ANTILOCK THEFT SYSTEM AND ALL VOLTAGE SYSTEMS SHUT DOWN. THE CAR PROCEEDED TO DRIVE ERRATICALLY. I WAS ADVISED ONLINE BY A BUICK MECHANIC TO UNPLUG THE DEVICE. MY CAR IS DRIVABLE AGAIN. THIS IS A SAFETY ISSUE. I PAID EXTRA FOR THE BLIND SPOT DETECTOR. EVEN IF I REPLACE IT THE DESIGN WILL ALLOW IT TO HAPPEN AGAIN. IT IS NOT PROTECTED WHERE IT IS LOCATED AND IT SENDS VOLTAGE ERROR CODES OFF(ALL VOLTAGE CODES) SERVICE AIRBAGS, SERVICE EVERYTHING. I HAVE PICTURES AS PROOF. PROOF OF THE CONVERSATION ADVISING ME TO DISCONNECT IT AND A READ OUT FROM A LOCAL GM DEALER SHOWING EVERY VOLTAGE CODE FAILURE.