BUICK Complaints

View complaints related to BUICK. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2024 BUICK ENVISION
    - BEAVERTON, OR

    “Loss of vehicle stability” “Feels like wheels may detach” “Ride height abnormal” “Unresolved after multiple repairs” “Safety risk”

    Source: NHTSA WEB SITE
  • 2017 BUICK ENVISION
    - Las Vegas, NV

    2017 Buick envision failed an annual smog check with OBD trouble codes: P0700; P2535; and U0100. P0700 is related to a transmission issue.

    Source: NHTSA WEB SITE
  • 2017 BUICK ENCLAVE
    - Uniontown, OH

    Responded to a Recall notice on passenger air bag in August 2025. Have had vehicle to GM dealership many times. They can't fix it. And won't call me back. Have called Buick direct and they are also having trouble with the dealership. But the service employees at Buick have been very helpful. This is a safety issue and haven't driven my Buick much since August. I'm elderly and feel i may be being abused. Thanks for any help.

    Source: NHTSA WEB SITE
  • 2018 BUICK CASCADA
    - Estero, FL

    PCV Failure at 62,000 miles. GM extended warranty on 2016 models that demonstrated this problem. Appears to be a design flaw and often fails again after repair. $2000 + job to repair

    Source: NHTSA WEB SITE
  • 2021 BUICK ENCORE GX
    - Maricopa, AZ

    The contact owns a 2021 Buick Encore GX. The contact stated that during a routine oil change at the local dealer, the contact informed the dealer that while in the park or shifting to park, the engine was shutting off unexpectedly. The message to “Shift to Park” was displayed and the vehicle was difficult to turn off. The contact wiggled the ignition to shut off the vehicle. There were no warning lights illuminated. The failure persisted over time. The contact was concerned about being stranded due to the failure. The local dealer was contacted, and it was determined that there was no warranty or recall coverage on the vehicle. The vehicle was not diagnosed or repaired. The contact had scheduled an appointment for a diagnostic test. The manufacturer was contacted and confirmed that there was no warranty coverage on the vehicle, and no assistance was provided. The failure mileage was approximately 17,500.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2011 BUICK LUCERNE
    - Depew, NY

    The contact owns a 2011 Buick Lucerne. The contact stated that while using the front driver's side interior door handle to exit the vehicle, there was an abnormal cracking sound coming from the door. The contact stated that the failure had occurred on several occasions. The vehicle was taken to an independent mechanic, where the front driver's side door handle was replaced approximately 4-5 times. The vehicle was recently repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 28,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2019 BUICK ENCORE
    - Independence, KY

    The contact owns a 2019 Buick Encore. While driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a private mechanic, who diagnosed the vehicle with a blown turbo charger caused by low oil pressure. The contact stated that the turbo charger was previously replaced due to the same failure. The contact stated there was a recall for the for 2017-2018 Buick Encore for the same issue; however, the 2019 model year was not included. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 63,500.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2017 BUICK ENCORE
    - Penn Yan, NY

    The contact owns a 2017 Buick Encore. The contact stated that while driving approximately 25 MPH, the contact smelled smoke and became aware that the smoke was coming from under the hood. The failure reoccurred while driving the following day. The vehicle was driven to an independent mechanic, where it was diagnosed, and it was determined that the turbocharger needed to be replaced. The vehicle was repaired. The contact received notification of Special Coverage: N232395330 (Turbocharger Replacement), and the manufacturer was contacted for reimbursement. A case was opened; however, the manufacturer later informed the contact that the reimbursement claim was denied because the vehicle was not repaired by a dealer. The failure mileage was approximately 48,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2025 BUICK ENCORE GX
    - Vinton, IA

    When I go 63 miles an hour the car starts chugging and my dealership changed the transmission fluid. I drove it home today and it still chugging. They called me and said they took a 2026 Buick encore and did the same thing but will not help me. They told me it’s a daily occurrence in the vehicle. It shouldn’t be chugging going up hills at 63 miles an hour.

    Source: NHTSA WEB SITE
  • 2017 BUICK ENVISION
    - Rochester, MN

    The liftgate has randomly started closing on me while I'm loading groceries at least 3 times in the past year. Every time it has hit me in the forehead with enough force to cause intense pain for several days. Otherwise, it works normally so there is no way I know to intentionally reproduce the issue. It has not been inspected because, again, it has happened like 3 times in the past year. Very painful, but doesn't seem likely to be something obvious.

    Source: NHTSA WEB SITE