BUICK Complaints

TL* THE CONTACT OWNS A 2003 BUICK LESABRE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS TAKEN FOR SERVICE AT AN INDEPENDENT MECHANIC, THE MECHANIC NOTICED ABOVE THE DRIVER SIDE REAR SPRING SUSPENSION WAS CORRODED THROUGH. IN ADDITION DUE TO THE CORROSION ON THE TOP OF THE SPRING, THE VEHICLE DOES NOT HAVE SUPPORT CAUSING THE VEHICLE TO SWERVE BACK AND FORTH. THE VEHICLE WAS TAKEN TO BOB PION BUICK GMC DEALER, (333 MEMORIAL DR, CHICOPEE, MA 01020, (413) 598-8377) WHERE THEY NOTICED THE CORROSION BUT DID NOT RECOMMEND TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE INDEPENDENT MECHANIC ALSO INFORMED THE CONTACT THAT THE RUST UNDERNEATH WERE PRISTINE AND THE SPRING LEANING ON THE FRAME PUSHING THE REAR DRIVER SIDE TIRE. THE CONTACT STATED THAT THE VEHICLE LOST ALL SUPPORT, THE SPRING WAS PRE-FLOATING AT THE TOP. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 140.000.

PERIODICALLY AT CRUISING SPEED OF 50 TO 60 MILES AN HOUR, SPEEDOMETER WILL FLUCTUATE WILDLY BETWEEN 25 AND 40 MPH. WHEN IT DOES THIS TRANSMISSION DOES NOT KNOW WHAT GEAR TO BE IN, AND IN THE EVENT THAT THE SPEEDOMETER NEEDLE GOES ALL THE WAY TO ZERO, IT WILL NOT ENGAGE WHEN YOU PRESS THE GAS PEDAL EVEN IF YOU'RE IN GEAR, ONLY THING YOU CAN DO IS PULL OFF AND SHUT IT DOWN AND WAIT SEVERAL SECONDS TO A FEW MINUTES FOR IT TO ENGAGE ONCE AGAIN WHEN YOU START IT BACK UP. THIS IS AN 06 BUICK LUCERNE WITH AUTOMATIC TRANSMISSION AND 3.8 V6

THE HEADLIGHT ASSEMBLY SEAL IS ALLOWING MOISTURE TO ACCUMULATE IN THE HEADLIGHTS CAUSING DIMMING & LOW LIGHTING, THE HEADLIGHTS TO GO ON & OFF PERIODICALLY WITHOUT WARNING AND CAUSING THE ASSEMBLY WIRING TO MELT, CAUSING MORE DAMAGE AND ELECTRICAL PROBLEMS. WHILE MY HUSBAND DRIVING TO WORK IN THE EARLY MORNING ON THE HIGHWAY, THE HEADLIGHTS SUDDENLY STOPPED WORKING AND HAD TO USE HIS HIGH BEAM LIGHTS AND ONLY ONE HEADLIGHT WORKING. THIS HAPPENED APPROXIMATELY 6 AM ON 1/6/2020. GM HAS BEEN AWARE OF THE PROBLEM SINCE 2010 ON SEVERAL OF THEIR GM VEHICLES. NO RECALL HAS BEEN ISSUED.

THE DOOR LOCKS DON'T OPERATE AS IT WAS DESIGNED DUE TO A BINDING LOCK ROD GROMMET PREVENTING THE LOCK ROD FROM ACTUATING THE LOCK. THIS WAS NOT DUE TO ANY ACCIDENT NOR WAS THE CAR TRAVELING TO INITIATE THIS PROBLEM.

MULTI-FUNCTION SWITCH FAILED. FRONT WINDSHIELD WIPERS FAILED TO FUNCTION AS DESIGNED. THEY WOULD ONLY ENGAGE WHEN YOU USED THE RIGHT TURN SIGNAL. NO OTHER FUNCTION OF THE WIPER MULTI-FUNCTION SWITCH WOULD WORK. THIS LEFT NO WIPER FUNCTIONALITY UNLESS YOU TURNED RIGHT FROM A COMPLETE STOP. THE INTERMITTENT FUNCTION AND FRONT WINDSHIELD CLEANER BUTTON DID NOT FUNCTION. VEHICLE WAS IN MOTION ON HIGHWAY DURING PERIODS OF HEAVY RAIN MAKING VISIBILITY LITTLE TO NONE UNLESS THE LEFT TURN SIGNAL WAS PHYSICALLY ENGAGED. THIS CONTINUED THROUGH CITY STREETS, TURNING, AND THEN STATIONARY AT A COMPLETE STOP WHERE IT QUIT FUNCTIONING ALL TOGETHER. ALL FUSES TESTED AND CHECKED AND NO FAULTS WERE REPORTED ON THE DRIVER DISPLAY OR FROM OBD CHECK. UPON REPLACEMENT OF MULTI-FUNCTION SWITCH (HIGH BEAM, TURN SIGNAL, WIPER SWITCH) IT WAS OBSERVED THAT THE 4 PIN WIRE HARNESS (BLUE, GREEN, YELLOW, ORANGE) THAT IS SOLDERED TO THE PCB BOARD HAS ONLY ONE SPOT OF PROTECTION ELECTRICAL TAPE ON THE BACK OF THE UNIT.. AS THE WIRES ROUTE THROUGH THE PLASTIC HOUSING TO THE TURN SIGNAL MULTI-FUNCTION SWITCH THEY ARE SUBJECT TO WEAR AND BECOMING SNAGGED BY NORMAL USE OF THE TURN SIGNAL OR HIGH BEAMS. HAVING ZERO PROTECTION OVER THIS WIRING CAUSED THE ORANGE WIRE TO BECOME BRITTLE AND BREAK AWAY FROM THE MODULE. IT IS UNACCEPTABLE TO HAVE NO WIRE GROMMET PROTECTING SUCH A CRITICAL MOVING PART OF THE VEHICLE FUNCTIONALITY. IT IS CLEAR THAT THIS WAS A CHEAP DESIGN WITH LITTLE TO NO OVERSIGHT. ALL OTHER PLASTIC HOUSING , COPPER CONTACT POINTS AND MOVING PARTS WERE CLEAN AND FREE OF DEBRIS AND HAD SUFFICIENT GREASE TO MOVE PROPERLY. THIS IS A VERY SIMILAR PROBLEM TO COMPLAINT # 14V266000 WHERE MOVING PARTS HAVE CLEARLY NOT HAD PROPER PROTECTION AROUND WIRING OR WIRE HARNESSES.

SERVICE AIRBAG WAS DISPLAYED ON THE DASHBOARD WHEN I STARTED MY VEHICLE. TOOK IT IN TO A BUICK DEALERSHIP AND IT WAS THE AIRBAG MODULE. MY CONCERN IS THAT IT WENT OUT AT ALL IN A VEHICLE THAT HAD LESS THAN 100,000 MILES ON IT AND IF IT WOULD HAPPEN AGAIN.

I PURCHASED THIS VEHICLE IN 2017 WITH ONLY 45,000 MILES, 1 YEAR WARRANTY WAS PURCHASED. I HAVE HAD CONSTANT ISSUES WITH TIRES, BUT MORE SERIOUSLY I HAVE HAD OVER $2000 IN REPAIRS FOR INTAKE MANIFOLD, AIR CONDITIONING, VARIOUS ISSUES WITH TIRES, REPAIRED THERMOSTAT. I HAD AN IGNITION PROBLEM REPAIRED IN 2019 AND NOW THE CHECK ENGINE LIGHT KEEPS FLASHING, THE MOTOR DOESN'T WANT TO ENGAGE AND I AM IN FEAR FOR MY LIFE THAT I WILL BE ON THE HIGHWAY AND IT WILL JUST SHUT DOWN, CAUSING A COLLISION!

TL* THE CONTACT OWNS A 2004 BUICK CENTURY. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED, WHILE DRIVING APPROXIMATELY 10 MPH. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 152,000.

EXCESSIVE OIL CONSUMPTION PROBLEM. I OWN A 2013 BUICK VERANO WITH A 2.4L ENGINE, APPROXIMATELY 100,000 MILES. WE HAVE RECENTLY NOTICED WHEN CHECKING THE OIL IN-BETWEEN OIL CHANGES THAT THERE WAS NO OIL ON THE DIPSTICK. E.G.., AT 40 OR 50% LIFE LEFT FOR OIL CHANGE, THERE WAS NO OIL ON THE DIPSTICK. IN THE PAST THE CAR HAS NEVER USED OR LEAKED A DROP OF OIL. IN DOING SOME ADDITIONAL RESEARCH, THIS IS A COMMON PROBLEM WITH OTHER BUICK'S WITH THE SAME ENGINE.. BUICK HAS ACKNOWLEDGED THIS ISSUE WITH OTHER SIMILAR BUICK VEHICLES WITH THE SAME ENGINE BY ISSUING A TECHNICAL SERVICE BULLETIN 13-06-01-003H FOR OTHER MODELS OF BUICKS WITH THE DETAILS ON HOW TO REBUILD THE ENGINE AND FIX THE PROBLEM. WE CALLED THE BUICK DEALER AND THEY INDICATED THERE IS NO RECALL FOR THE VERANO BUT RECOGNIZE IT IS A PROBLEM WITH THE CAR.

OUR FAMILY'S 2011 BUICK LACROSSE ONLY HAS 57K MILES ON IT, AND THE ENGINE ALREADY HAS PERMANENT IRREVERSIBLE DAMAGE FROM A MANUFACTURER OVERSIGHT IN WHICH THE TIMING CHAIN "SKIPS TIME." WHILE DRIVING ON THE HIGHWAY, THE CAR UNPREDICTABLY LOST ALL POWER, INCLUDING POWER BRAKES AND POWER STEERING. I QUICKLY MUSCLED THE CAR TO THE SHOULDER AND CAME TO A COMPLETE STOP, BUT THIS CREATED A VERY DANGEROUS SITUATION FOR OUR FAMILY AS WE WERE FORCED TO CROSS TRAFFIC, AT SPEED, TO REACH THE ROAD SHOULDER. A DAY PRIOR TO THIS INCIDENT THE VEHICLE WENT INTO "REDUCED POWER" MODE WHILE TRAVELING UPHILL, CUTTING SPEED FROM 55MPH TO 35MPH, BACKING UP TRAFFIC. CARS WERE PASSING AND HONKING IN A DOUBLE YELLOW-LINED STRETCH OF ROAD. WE SUBSEQUENTLY SHOULDERED THE CAR, SHUT OFF ITS POWER AND IT SEEMED TO BE OPERATING PROPERLY UNTIL OUR DESTINATION, BUT WE ONLY HAD 3 MILES LEFT TO TRAVEL. THE TIMING GEAR IS PRESSED-ON INSTEAD OF KEYED-ON. THIS CAN CAUSE THE TIMING CHAIN TO "SKIP TIME," DAMAGING THE ENGINE AND CAUSING ERRATIC ENGINE BEHAVIOR. OUR MECHANIC HAS SEEN OUR EXACT ENGINE ISSUE WITH THE 3.6L 6-CYL ENGINES IN VARIOUS OTHER GM VEHICLES. THE PROBLEM IS WIDESPREAD ENOUGH TO CAUSE ENGINE REBUILD COMPANIES TO KEY-ON THE TIMING GEAR, INSTEAD OF GM'S TYPICAL PRESS-ON PROCESS. OUR MECHANIC ADVISES THAT KEYING-ON THE TIMING GEAR IS KNOWN TO FIX THE ORIGINAL ISSUE OF THE TIMING CHAIN DANGEROUSLY "SKIPPING TIME." ONE SUCH COMPANY, RECOMMENDED BY OUR MECHANIC, IS JASPERENGINES.COM. I HOPE THAT THE NHTSA CAN INVESTIGATE THIS ISSUE AND HOLD GM ACCOUNTABLE FOR THIS DANGEROUS OVERSIGHT FOR WHICH GM FAILS TO ACKNOWLEDGE OR ADDRESS. MY COMPLAINT IS ON RECORD AT GM'S CORP SERVICE CENTER WITH PHONE NUMBER 866-790-5600 - TICKET #[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR