BUICK Complaints
View complaints related to BUICK. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2008 BUICK LUCERNE- BLAINE, MN
CAR HAS GONE THROUGH 3 FUEL PUMP RELAY FUSES IN 3 MONTHS LAST ONE STARTED ON FIRE JUST FROM STARTING VEHICLE
Source: NHTSA WEB SITE -
2018 BUICK ENCORE- WEST SENECA, NY
WHEN IT RAINS MOST IF THE TIME THE VEHICLE ONSTAR SETS OFF ALERTS FOR MY ANTILOCK BRAKES AND STABILITY TO BE CHECKED. DEALER SAID IT IS NORMAL AND NOT CONCERNING BUT CHECKED AT THE 1 YEAR INSPECTION FOR ME. NPF. A MONTH LATER A RAINY DAY, ALERTS, AND THE VEHICLE WOULDN'T START. ALL THE LIGHTS CAME ON, 'PRESS BRAKE TO START' APPEARED BUT PRESSING BREAK DID NOT START IT. AFTER AN HOUR OF TRYING VARIOUS 'TRICKS' IT STARTED WITH THE REMOTE STARTER. A WEEK LATER SAME THING. RAIN, ALERTS, AND NO START. THIS TIME 2 HOURS OF TRYING VARIOUS TRICKS- (EMERGENCY BREAK ON OFF/ PARK PUSHED ALL THE WAY UP, WHEELS FORWARD, REMOTE START ATTEMPTS, ONSTAR DIAGNOSTICS ETC) I HAD TO HAVE IT TOWED. THE MECHANIC FROM AAA TRIED AND NOTHING, WE TOWED AN HOUR BACK TO DEALERSHIP AND HE TRIED ONCE MORE, NOTHING. NEXT MORNING THE DEALERSHIP REPORTED NPF. I AM PICKING IT UP TOMORROW BUT EXPECT TO REPORT THIS HAPPENING AGAIN SOON.
Source: NHTSA WEB SITE -
2015 BUICK VERANO- AUBURN, AL
GEAR SHIFT RELEASE SWITCH COVER BROKEN CAUSES CAR TO 1)NOT GO INTO PARK MODE 2)GOES INTO PHYSICAL PARK MODE BUT IGNITION SWITCH IS LOCKED AND DOES NOT RELEASE KEY PLEASE COMPARE TO RECALL NUMBER 16V50200 OR BUICK RECALL NUMBERS 50490 AND 50491 FOR 2013 - 2014 AND 2016 - 2017 BUICK VERANOS, WHY WAS MY MODEL YEAR VEHICLE SKIPPED?
Source: NHTSA WEB SITE -
2010 BUICK LUCERNE- WALL LAKE, IA
CAR WOULD NOT START WHILE OUT OF TOWN. HAD CAR TOWED TO MECHANIC I TRUSTED (NOT A CERTIFIED BUICK DEALER). REPLACED FUEL PUMP BUT AFTER CAR WAS RUNNING A FEW MINUTES FUSE BOX OVERHEATED AND CAUSED FUEL RELAY TO FAIL. HE CALLED BUICK AND WAS TOLD HOW TO FIX. HE WAS ALSO TOLD THAT IN ORDER FOR FUSE BOX AND RELAY TO BE REIMBURSED BUICK DEALER NEEDED TO SUBMIT CLAIM. SUBMITTED CLAIM AND GOT REIMBURSED FOR FUSE BOX AND RELAY BUT NOT PUMP. AFTER 3-4 MONTHS OF FIGHTING BUICK TO GET FUEL PUMP REIMBURSED, THE DENIED APPEAL. WAS TOLD BY AGENT OF BUICK THAT FUEL PUMP WAS WARRANTED TO 120,000 MILES BUT ONLY IF TAKEN TO BUICK DEALER. I DON'T TRUST THE BUICK DEALERSHIP IN THE TOWN I WAS IN WHEN THE CAR WOULDN'T START, WHICH IS WHY I TOOK TO MECHANIC I TRUSTED. COMMUNICATION WITH BUICK HAS BEEN HORRIBLE...THEY DON'T EVEN BOTHER TO RESPOND UNLESS YOU GET CONTACTING THEM. WE HAVE A 2006 BUICK LUCERNE WITH 205,000 MILES AND IT STILL HAS ORIGINAL FUEL PUMP. CAR COMPLAINTS.COM HAS MANY INSTANCES OF THIS PROBLEM IN 2009 AND 2010 LUCERNE BUT BUICK WON'T STAND BEHIND THEM!
Source: NHTSA WEB SITE -
2008 BUICK LUCERNE- FRANKLIN, OH
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. WHEN ATTEMPTING TO START THE VEHICLE, IT WOULD CRANK, BUT THERE WAS NO FUEL BEING TRANSFERRED TO THE ENGINE. THE VEHICLE WAS TOWED TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP AND THE FUEL RELAY BOTH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS TOWED TO BORCHERDING BUICK GMC (LOCATED AT 9737 KINGS AUTO MALL RD, CINCINNATI, OH 45249, 866-666-6291) WHERE IT WAS FURTHER DIAGNOSED THAT THE FAILURE WAS DUE TO AN OVERHEATING OF THE ELECTRICAL FUSE BOX THAT BURNED THE RELAY. THE VEHICLE WAS REPAIRED. APPROXIMATELY THREE DAYS LATER, THE FAILURE RECCURED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT DUE TO THE VEHICLE NO LONGER BEING COVERED UNDER THE SPECIAL COVERAGE, THEY WERE UNABLE TO PROVIDE A REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
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2012 BUICK VERANO- LAWRENCE, MA
WHEN IM DRIVEING AND THE PASSAGER IS SITTING NEXT TO ME THE AIRBAG LIGHT SAYS ITS OFF PLEASE HAVE IT SERVICE . THEN IT TURN ON FOR A COUPLE OF SEC AND IT SHUTS OFF . ALSO MY FOG LIGHT NOB IS LIKE MELTING AROUND IT VERY WEIRD. MYBE THE LIGHT IT HAS AROUND THE NOB IS TO STRONG DONT KNOW ALL DRIVING IS IN THE CITY
Source: NHTSA WEB SITE -
2006 BUICK LACROSSE- TUCSON, AZ
NO POWER STEERING PRESENT WHEN MAKING LEFT TURNS AND POWER STEERING FLUID KEEPS GETTING LOW. IT MUS BE TOPPED OFF EVERY WEEK..
Source: NHTSA WEB SITE -
2010 BUICK LACROSSE- SAINT LOUIS, MO
OVER THE TWO YEARS, WHILE DRIVING, THE SERVICE STABILITRAK WARNING LIGHT COMES ON; THE ABS & PARK ASSIST LIGHTS FLASH ON AND OFF; MY RPM, SPEEDOMETER, & TEMPERATURE GAUGES GO HAYWIRE; AND THE ENGINE LOSES POWER CAUSING THE CAR TO JERK. THIS HAPPENS WHILE THE VEHICLE IS IN MOTION AT VARIOUS SPEEDS. YOU NEVER KNOW WHEN THIS WILL HAPPEN. I HAVE BEEN PUT IN DANGEROUS SITUATIONS WHEN THIS HAPPENS WHILE DRIVING INCLUDING ON SIDE STREETS AND MAJOR HIGHWAYS. THE CHECK ENGINE LIGHT ALSO COMES ON AND STAYS ON THROUGHOUT THE REST OF MY DRIVE. YOU CAN GO SOMETIMES WEEKS OR MONTHS INCIDENT FREE AND WITH NO CHECK ENGINE LIGHT ON. THEN OUT OF NOWHERE IT HAPPENS AGAIN. I HAVE TAKEN MY CAR TO THE DAVE SINCLAIR BUICK / GM DEALER LOCATED IN ST. LOUIS, MISSOURI ON 4 SEPARATE OCCASIONS OVER THE LAST 2 YEARS FOR THE SAME ISSUE YET TO NO AVAIL IT IS STILL NOT FIXED. THE DEALER'S TECH SAID MY CARS PROBLEM IS ALMOST CERTAINLY ELECTRICAL. SO FAR THEY HAVE FOUND MULTIPLE CODES FOR ECM (THEY REPLACED AT MY COST) & TCM LOST COMMUNICATION PCM MALFUNCTION & OTHER COMMUNICATION ISSUES (THEY REPROGRAMMED). THEY HAVE DRIVEN THE CAR AND HAVE DUPLICATED THE ISSUES BUT TO THIS POINT HAVE NOT BEEN ABLE TO PINPOINT THE PROBLEM BUT SAID THAT IT'S ELECTRICAL. I CONTACTED BUICK AND CHATTED WITH AN ADVISOR (A COPY WAS UPLOADED) WHO BASICALLY TOLD ME THERE IS NOTHING THAT THEY CAN DO. A QUICK SEARCH OF THE INTERNET WILL SHOW SEVERAL OTHER BUICK OWNERS EXPERIENCING THE SAME ISSUE AS I DESCRIBE. THIS IS A VERY DANGEROUS SITUATION & I DON'T FEEL SAFE DRIVING THE CAR SINCE I NEVER KNOW WHEN THE CAR WILL SUDDENLY LOSE POWER, THUS CAUSING AN ACCIDENT.
Source: NHTSA WEB SITE -
2016 BUICK ENCORE- KUNKLETOWN, PA
WHILE TRAVELING AT HIGHER SPEEDS (60+ MPH), THE CHECK ENGINE LIGHT WILL COME ON AND THE CAR WILL LOSE SIGNIFICANT POWER IN 4TH AND HIGHER GEAR. THIS WILL PRESENT AS SPEED CAN STILL BE GAINED ALTHOUGH VERY SLOWLY IN 4TH GEAR, SPEED CAN BE MAINTAINED BUT NOT GAINED WHILE IN 5TH GEAR, AND SPEED WILL ONLY BE LOST WHILE IN 6TH GEAR. 3RD GEAR AND BELOW ALL WORK FINE. THIS ISSUE IS RESOLVED BY TURNING THE CAR OFF FOR A WHILE AND THEN IT CONTINUES TO OPERATE AS IT SHOULD THEREAFTER, HOWEVER, THE CHECK ENGINE LIGHT WILL REMAIN LIT FOR A FEW DAYS. THE MAIN CONCERN IS THAT THE CAR LOSES THE CAPABILITY TO GET OUT OF THE WAY IN THE CASE OF AN EMERGENCY DUE TO THE LACK OF POWER WHILE IN THIS STATE.
Source: NHTSA WEB SITE -
2011 BUICK ENCLAVE- WEST MEMPHIS, AR
2011 BUICK ENCLAVE MAKES A WHINING NOISE WHEN ACCELERATING, TURNING AND SLOWING DOWN. DEALERSHIP INFORMED ME THAT CAR IS "COLD" AND NEEDS WARMING UP BECAUSE TEMPERATURE HAS CHANGED. HOWEVER, MY CAR WAS MAKING THIS NOISE JUST NOT AS BAD DURING THE SUMMER. I ASKED IF IT WAS THE POWER STEERING PUMP OR IF I NEEDED FLUID. THEY INFORMED ME THEY CAPPED OFF THE FLUID DURING EACH OF MY SERVICE VISITS BUT THE NOISE IS STILL THERE. NOW I'M GOING TO HAVE TO TAKE IT SOMEWHERE ELSE FOR A SECOND OPINION AFTER READING OTHER PEOPLE'S ISSUES WITH THEIR ENCLAVE. MY ISSUE IS ALWAYS DURING START UP, TURNING AND STOPPING WHICH IS A HUGE PROBLEM. IT HAS BEEN ESCALATING FOR THE PAST FEW MONTHS. IT'S WORST NOW.
Source: NHTSA WEB SITE