BUICK Complaints
View complaints related to BUICK. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2008 BUICK LUCERNE- CABOT, AR
REAR SEAT MAKES CONTACT WITH TOP OF FUSE BLOCK COVER CAUSING IT TO PUSH AGINST FUEL PUMP RELAY CAUSING IT TO OVERHEAT AND BURN OUT. THIS RELAY GETS HEATED TO THE POINT THAT IT COULD PRESENT A FIRE HAZARD. DUE TO THE HEAT IT GENERATES, IT MELTS THE FUSE BLOCK CAUSING IT TO HAVE TO BE REPLACED. BACK SEAT CANNOT SUPPORT WEIGHT OF AN AVERAGE SIZE PERSON. THIS PROBLEM CAUSES THE VEHICLE TO SHUT DOWN AND LOSE POWER RENDERING LOSE OF POWER STEERING AND POWER BRAKES. IT IS UNREPREHENSIBLE THAT GM IS NOT MADE TO CORRECT THIS BLATANT MISTAKE. THIS HAS HAPPENED 4 TIMES AND THE BLOCK HAS BEEN REPLACED BY AUTHORIZED BUIC DEALER.
Source: NHTSA WEB SITE -
2009 BUICK LUCERNE- GREENVILLE, TX
LEFT FRONT TIRE LOW AIR PRESSURE. WENT TO GET PROBLEM CORRECTED. REPAIR TECHNICIAN REPORTED THE AIR WAS LEAKING AROUND THE VALVE STEM. TECHNICIAN DISMOUNTED THE TIRE FROM THE RIM AND DISCOVERED THAT THE CHROME PLATING ON THE RIM WAS FLAKING OFF AND HAD A GAP BETWEEN THE RIM AND THE VALVE STEM ALLOWING AIR TO LEAK FROM THE TIRE. OPTIONS WERE TO EITHER RE-CHROME THE RIM OR PURCHASE REPLACEMENT RIM. ALSO, TIRE NEEDED REPLACEMENT DUE TO BEING RUN UNDERINFLATED. RESULT: PURCHASED 4 NEW RIMS (NOT CHROME PLATED) AND A NEW TIRE. TOTAL COST $ 700+.
Source: NHTSA WEB SITE -
2002 BUICK RENDEZVOUS- MONUMENT, CO
TL* THE CONTACT OWNS A 2002 BUICK RENDEZVOUS. THE CONTACT STATED THAT WHILE ENTERING THE VEHICLE AND CLOSING THE DOOR, THE DRIVER SEAT SIDE AIR BAG DEPLOYED WITHOUT IMPACT. THE AIR BAG DEPLOYED VIOLENTLY ON THE DRIVERS HEAD. THE CONTACT SUSTAINED HEAD AND FACE CAUSING UNCONSCIOUSNESS. IN ADDITION, LEFT ARM AND SHOULDER INJURIES WERE SUSTAINED. THE CONTACT WENT TO URGENT CARE WHERE SHE WAS REJECTED DUE TO LIABILITY CONCERNS. THE CONTACT SCHEDULED A DOCTORS APPOINTMENT BUT NOT RECEIVED MEDICAL ATTENTION AS OF YET. THE VEHICLE WAS STORED IN THE CONTACT GARAGE. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT MENTIONED THAT NHTSA CAMPAIGN NUMBER: 02V222000 (AIR BAGS) WAS RECEIVED. THE FAILURE MILEAGE WAS 104.776.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2013 BUICK VERANO- ROANOKE, VA
TL* THE CONTACT OWNS A 2013 BUICK VERANO. THE CONTACT RECEIVED AN UNKNOWN MANUFACTURER NOTICE REGARDING A POSSIBLE DEFECTIVE AIR BAG PLACED IN THE VEHICLE. THE CONTACT NOTICED THAT THE AIR BAG WARNING INDICATOR FLASHED INTERMITTENTLY ON THE INSTRUMENT PANEL. THE CONTACT DROVE THE VEHICLE TO PINKERTON CHEVROLET (925 N ELECTRIC RD, SALEM, VA 24153, 800-813-5960) AND WAS INFORMED THAT SHE DID NOT QUALIFY FOR THE MANUFACTURER RECALL BECAUSE THE VEHICLE WAS OUT OF WARRANTY. THE CONTACT DID NOT HAVE THE NOTICE AVAILABLE. THE MANUFACTURER WAS CONTACTED AND STATED THAT NOTHING COULD BE DONE TO ASSIST; HOWEVER, THEY OFFERED THE CONTACT A $100 CREDIT TOWARDS THE REPAIR OF THE AIR BAGS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2015 BUICK ENCORE- NAPERVILLE, IL
TRIED TO STOP BEFORE A RED SIGN ON A CITY STREET, THE CAR ACCELERATED ON ITS OWN, PASSED THE RED LIGHT AND RUN AT ABOUT 60 MPH ON A 35 MPH STREET FOR ABOUT HALF A MILE AND THEN STOPPED BY ITSELF. PRESSING THE BRAKES AND EVEN PUTTING IT ON PARK DID NOT HELP. I AM LUCKY TO BE ALIVE WITH MY TWO PASSENGERS, AND LUCKY NOT TO KILL ANYBODY OR CAUSE PROPERTY DAMAGE.
Source: NHTSA WEB SITE -
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2013 BUICK REGAL- MCKINNEY, TX
BRAKE PEDAL DOES NOT RAISE AFTER APPLY, BRAKES REMAIN APPLIED OR BRAKE LIGHTS ON. DISCOVERED WHILE DRIVING. VEHICLE FELT SLUGGISH. I AM ABLE TO PULL THE BRAKE PEDAL UP BY HAND WHEN VEHICLE IS PARKED.
Source: NHTSA WEB SITE -
2008 BUICK ENCLAVE- RED LODGE, MT
I HAVE HAD CONTINUOUS PROBLEMS OVER THE LAST YEAR WITH THE STABILITRACK SYSTEM GOING OFF AND IT TELLING ME TO SERVICE STABILITRACK. HOWEVER, NOW MY TRANSMISSION IS GOING OUT AND I HAVE A CAR THAT I OWE WAY TOO MUCH FOR AND CAN'T AFFORD TO GET THE TRANSMISSION FIXED. ON TOP OF THE TRANSMISSION MY IGNITION ONLY WORKS PART OF THE TIME. THERE IS NO POINT IN REPLACING THE IGNITION IF THE TRANSMISSION IS GONE. I HAVE ALREADY REPLACED THE MOTOR ON THE WINDSHIELD WIPERS BUT APPARENTLY THE PREVIOUS OWNER HAD THE MOTOR REPLACED DURING THE RECALL SO I HAD TO PAY OUT OF POCKET FOR THAT. NOT TO MENTION SPENDING OVER $200 JUST TO GET MY HEADLIGHT BULB REPLACED AT A SHOP BECAUSE ITS NOT SIMPLE ENOUGH TO JUST TAKE THE COVER OFF AND REPLACE THE BULB. THIS CAR HAS BEEN NOTHING BUT A MONEY PIT. THE TRANSMISSION HAS BEEN ACTING A LITTLE STRANGE LIKE OCCASIONALLY NOT WANTING TO SHIFT ONE DAY AND THEN BEING FINE THE NEXT. THE OTHER DAY I WAS DRIVING AND IT WOULDN'T SHIFT, REV"D UP TO 4000 RPM AND WOULDN'T GO OVER 40 MPH. I'M AT THE POINT WHERE I CAN NOT AFFORD TO CONTINUE TO PAY FULL COVERAGE INSURANCE PLUS MY CAR PAYMENT ON A CAR I CANNOT DRIVE.
Source: NHTSA WEB SITE -
2015 BUICK VERANO- LA PORTE, TX
I PURCHASED MY BUICK VERANO ON 12/29/2017. DURING THE FIRST WHILE DRIVING MY ELETRICAL SYSTEM JUST SHUT DOWN ABOUT 2-3 TIMES. IN THE SECOND YEAR IT STARTED HAPPENING MORE OFTEN WHILE MAKING A TURN OR JUST GOING AROUN ANOTHER VEHICLE. FROM JULY TO AUGUST THE ELECTRICAL SYSTEM SHUT DOWN ABOUT 5 TIMES IN ABOUT A 5 WEEK SPAN WHICH MADE IT VERY HARD TO STEER THE VEHICLE AND ALL OF THE RADIO SCREEN SHUT DOWN ALSO. THIS ISSUE HAS ME WORRIED BECAUSE AT HIGH SPEEDS IF THIS HAPPENS IT WILL BE VERY HARD TO CONTROL THE VEHICLE. I HAVE NOTICED THAT THIS IS A COMMON PROBLEM WITH THIS VEHICLE. HAS THE CAR DEALERS ACKNOWLEDGE THIS ISSUE AND WHAT DO THEY RECOMMEND TO DO?
Source: NHTSA WEB SITE -
2016 BUICK LACROSSE- NEW CANEY, TX
TL* THE CONTACT OWNS A 2016 BUICK LACROSSE. WHILE THE VEHICLE WAS IN REVERSE, THE CONTACT ATTEMPTED TO SHIFT INTO DRIVE, BUT THE VEHICLE FAILED TO MOVE FORWARD. IN ADDITION, WHILE ACCELERATING FROM A STOP, THE VEHICLE FAILED TO MOVE FORWARD. ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL, INCLUDING THE CHECK ENGINE WRENCH, TRACTION CONTROL, AND STABILITRAK. IN ADDITION, THE SPEEDOMETER AND TEMPERATURE INDICATORS WOULD GO TO ZERO. ALSO, WHEN DRIVING 50 MPH, THE RPMS WOULD GO UP AND DOWN. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO TEXAN GMC BUICK (18225 EASTEX FWY, HUMBLE, TX 77338, (281) 973-3117) SIX TIMES WHERE IT WAS DIAGNOSED THAT MULTIPLE FAILURE CODES WERE FOUND AND THERE WAS A LOSS OF COMMUNICATION. THE DEALER PERFORMED A CALIBRATION AND CLEARED ALL THE CODES. THE VEHICLE WAS TEST DRIVEN AND ALL THE GAUGES WERE AT ZERO. THE FOLLOWING FAILURE CODES WERE FOUND: U0100-U2099-U0140-U0120 (STORED IN TRANS, BCM, PARK BRAKE, FUEL PUMP CONTROL MODULE, ENGINE CONTROL MODULE FAILING INTERMITTENTLY, REPLACE ENGINE CONTROL MODULE ASSEMBLY, PERFORMED PROGRAMMING AND MOBILIZER LEARN AND SETUP PROCEDURES, CLEAR FAULT, AND ROAD TEST). THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED CASE NUMBER: [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2011 BUICK REGAL- ROCHESTER, NY
TL* THE CONTACT OWNS A 2011 BUICK REGAL. WHILE DRIVING APPROXIMATELY 25 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED INTERMITTENTLY, WHICH CAUSED THE VEHICLE TO GO INTO LIMP MODE. THE CONTACT MENTIONED THAT THE VEHICLE FAILED TO ACCELERATE MORE THAN 1 MPH. IN ADDITION, THE VEHICLE NEEDED TO BE RESTARTED IN ORDER TO OPERATE. THE CONTACT CALLED VISION BUICK GMC (800 PANORAMA TRAIL S, ROCHESTER, NY 14625, (585) 200-3905) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE