BUICK Complaints
View complaints related to BUICK. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2017 BUICK ENCORE- GRAND BLANC, MI
STARTED STALLING AT IDLE, THEN JUST SHUTTERED AND STALLED WHILE MOVING, 28882.MOLES. HAD CRANK, AIR WOULD RUN BUT WOULD NOT RESTART. DEALER HAD IT FOR A WEEK AND TOLD ME WAS BATTERY. WEIRD BECAUSE IT HAD CRANK BUT WOULDNT START. HAD IT BACK AND IMMEDIATELY NOTICE DID NOT ACCELERATE RIGHT, VERY HESITANT AND AT IDLE NEARLY STALLED, FELT LIKE WAS "MISSING". A FEW DAYS LATER IT STALLED TWICE WHILE AT A STOP LIGHT ON BUSY STREET RIGHT IN FRONT OF DEALERSHIP! IT STALLED AGAIN 2 DAYS LATER SO BACK TO DEALERSHIP. NO CODES OF COURSE. THEY SAID DROVE IT FOR MILES AND COULDN'T DUPLICATE. THEY ACTUALLY DROVE IT FOR 9 MILES! GAVE ME LOANER AND WILL KEEP IT OVER WEEKEND. AFRAID SOMEONE IS GONNA RUN INTO BACK AT A LIGHT WHEN IT STALLS. SOMETHING IS WRONG AND NOONE CAN FIGURE IT OUT.
Source: NHTSA WEB SITE -
2013 BUICK REGAL- CHESANING, MI
DRIVER SIDE HEADLAMP HAS CONDENSATION IN IT CAUSING IT TO QUIT WORKING. THE CAR WAS TAKEN TO THE GARAGE AND WAS TOLD THAT THIS IS A VERY COMMON PROBLEM WITH THE BUICK REGAL. I WAS GIVEN A REPAIR COST OF OVER $1600. I WAS ALSO TOLD THAT THIS WILL PROBABLY OCCUR AGAIN. THERE WAS NO INDICATION THAT MY HEADLIGHT WAS NOT WORKING UNTIL I WAS DRIVING DOWN THE ROAD AT NIGHT AND ANOTHER VEHICLE FLASHED THEIR HIGH BEAMS AT ME.
Source: NHTSA WEB SITE -
2012 BUICK ENCLAVE- QUAIL VALLEY, CA
CONTINUAL AC LEAKS. I HAVE PUT SO MUCH MONEY INTO REPAIRS FOR THE AC AND WHEN IT LEAKS A WHITE GAS POURS OUT OF THE VENTS. THIS LINK SHOWS OTHERS HAVING MUCH THE SAME ISSUES I AM EXPERIENCING WITH MY CAR. HTTPS://FORUMS.EDMUNDS.COM/DISCUSSION/11919/BUICK/ENCLAVE/BUICK-ENCLAVE-AC-PROBLEMS/P11 I'M PUTTING MOST RECENT DATE BELOW ALTHOUGH I HAVE HAD MY CAR IN THE SHOP ON MULTIPLE OCCASIONS. JUST HAD IT REPAIRED A MONTH AND A HALF AGO AND FREON IS EMPTY AGAIN.
Source: NHTSA WEB SITE -
2017 BUICK ENCORE- ALLEN TOWN, PA
TL* THE CONTACT OWNS A 2017 BUICK ENCORE. THE CONTACT STATED THAT WHILE DISTRACTED BY AN INSECT ON THE WINDSHIELD, THE VEHICLE REAR ENDED A 2019 GMC ARCADIA. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELTS FAILED TO RESTRAIN THE CONTACT AND HIS HEAD STRUCK THE STEERING WHEEL. THE CONTACT SUSTAINED INJURIES TO HIS HEAD AND MEDICAL ATTENTION WAS PROVIDED. A POLICE REPORT WAS FILED. IN ADDITION, THERE WAS SMOKE EMERGING FROM UNDERNEATH THE HOOD. THE VEHICLE WAS TOWED TO KELLY BUICK (585 STATE AVE, EMMAUS, PA 18049 (610) 364-5957) WHERE IT WAS RECOMMENDED TO CONTACT ON STAR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED WHO PROVIDED CASE NUMBER 923908 HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 41,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2011 BUICK REGAL- HIGHLAND, MI
I OWN A 2011 BUICK REGAL WITH THE VEHICLE OPTION "TT6" HID HEADLAMPS. BOTH HEADLAMPS ARE CURRENTLY INOPERATIVE. WHAT I HAVE DISCOVERED IS THAT THE FRONT HEADLAMP ASSEMBLIES HAVE CONDENSATION INSIDE OF THEM. THIS CONDENSATION IN TURN HAS CAUSED NOT ONLY THE HID BULBS TO FAIL BUT ALSO HAS CREATED CORROSION ON THE CONNECTORS WHICH ATTACH TO THE BALLAST MODULE INSIDE EACH LAMP. THIS HAS RENDERED EACH HEADLAMP COMPLETELY USELESS BECAUSE THE CONNECTORS INSIDE OF THE THEM CANNOT BE REMOVED AS IT IS A SEALED UNIT. THE BALLAST AND THE BULB CAN BE REPLACED BUT THE WIRING/TERMINALS CANNOT BE. ADDITIONALLY, EVEN IF THOSE COMPONENTS COULD BE CHANGED AND THE LIGHTS MIRACULOUSLY CAME BACK TO LIFE, THEY WOULD FAIL AGAIN IN SHORT ORDER DUE TO THE CONDENSATION ISSUE. SIMPLY BUYING A NEW HEADLAMP ASSEMBLY IS THE OBVIOUS FIX BUT EACH UNIT COSTS < $1,250 + TAX AND INSTALLATION, WHICH BY THE WAY, INVOLVES REMOVAL OF THE ENTIRE FRONT FASCIA...ANOTHER $300. THEREFORE HAVING TO SPEND AROUND $3,000 TO GET ONES HEADLAMPS TO FUNCTION IS THE ONLY RECOURSE OWNERS OF THESE VEHICLES. I FEEL THAT THIS IS A VERY DANGEROUS SITUATION BECAUSE THE LAMPS CAN JUST BLINK OFF WITHOUT ANY NOTIFICATION WHILE DRIVING WITH THE ONLY FIX BEING OBSCENELY EXPENSIVE.
Source: NHTSA WEB SITE -
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2012 BUICK LACROSSE- MCCLELLANVILLE, SC
JUST RECENTLY GOT MY CAR FULLY SERVICE AND WITHIN 2 WEEKS LATER I WAS DRIVING MY VEHICLE AND IT STARTED DECELERATING AND SHIFTING ABNORMAL. ALL MY FLUIDS WAS VISIBLE IN MY CAR AND ITS NOT SHIFTING PROPERLY, WONT LET ME CATCH SPEED PAST 33MPH, WONT GO IN REVERSE AND ALSO SOMETIMES IT STALL TO GO FORWARD. I BELIEVE THIS VEHICLE SHOULD BE ON RECALL DUE TO SAFETY DRIVING ISSUES. I HAVE 2 FAMILY MEMBERS THAT OWN THE SAME KIND OF VEHICLE LIKE ME AND THEY ARE EXPERIENCING THE SAME ISSUES WITH THEY CAR. GOT IT TOWED TO DEALERSHIP AND I WAS TOLD THAT MY TRANSMISSION WOULD NEED REPAIR OR GET A NEW ONE. HAVENT HEARD ANYTHING BACK TO WHY SO MANY PEOPLE HAVING THE SAME ISSUES SO FIGURE I WOULD GIVE THIS A SHOT SO THESE VEHICLES CAN GET INSPECTED. DURING THE TIME OF MY ISSUES, MY VEHICLE WAS IN MOTION ON A BUSY STREET AND IT SEEM LIKE AS I MAKE A TURN IT WOULDNT GET NO BETTER. WONT LET ME CATCH SPEED ONCE IT DECELERATE AND WONT REVERSE AT ALL(I CAN PUT IT IN REVERSE GEAR BUT ITS NOT BACKING UP AT ALL).
Source: NHTSA WEB SITE -
2011 BUICK LACROSSE- CHICAGO, IL
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. WHILE DRIVING 55 MPH, THE CONTACT WAS UNABLE TO DEFROST THE WINDOWS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT HAD TO PLACE THE DEFROSTER ON THE HOT SETTING IN ORDER FOR THE WINDOWS TO CLEAR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE AIR COMPRESSOR PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE DEALER WAS NOT CONTACTED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 11V149000 (VISIBILITY), BUT THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO CALL NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 117,350.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2015 BUICK ENCORE- BIRCHWOOD, WI
PLASTIC VALVE COVER WARPED AT/BEFORE 83809 MILES, LEADING TO VACUUM LEAK/LOSS OF POWER.
Source: NHTSA WEB SITE -
2010 BUICK ENCLAVE- DAYTON, OH
IN 2017@75,477 MILES MY CAR LOST POWER ON THE HIGHWAY, COULD NOT GET IT TO GO OVER 40MPH. DROVE TO DEALER & TURNED OUT TO BE TIMING CHAIN WHICH IS A KNOWN ISSUE IN MY TYPE OF CAR. DEALER REPAIRED CAR AT WARRANTY PRICE, EVEN THOUGH MY WARRANTY HAD RUN OUT & TOOK 40% OFF SINCE I HAD BEEN SUCH A GREAT CUSTOMER. THEY HAD SOME KIND OF INCENTIVE MONEY AVAILABLE.FAST FORWARD TO APRIL 2019 @ 95,000 MIKES, CAR IS LOSING POWER AGAIN ON HIGHWAY ESPECIALLY WHEN MERGING, MUST FLOOR GAS PEDAL TO GET CAR TO GO, ENGINE LIGHT ON INTERMITTENTLY AT FIRST, BUT NOW ON PERMANENTLY, TIMING CHAIN CODE (P0008) COMES UP & DEALER SAYS IT WILL BE AN ESTIMATED COST OF $2500 TO REPAIR, MUST PULL ENGINE AGAIN. TIMING CHAIN REPAIR FROM 2017 ONLY UNDER WARRANTY FOR 1 YEAR OR 12,000. I WENT 2 YEARS & 20,000 SINCE REPAIR. DEALER ONLY WILLING TO DISCOUNT REPAIR NEEDED NOW @ 25%. THIS IS A KNOWN ISSUE WITH MY CAR ESPECIALLY THE 2008, 2009 & 2010 MODELS. THERE ARE TONS OF ON-LINE COMPLAINTS ABOUT TIMING CHAINS IN MY TYPE CAR & THERE SHOULD HAVE BEEN SOME TYPE OF RECALL ON THE TIMING CHAINS/BELTS IN THESE CARS. IT IS A KNOWN PROBLEM. NOT SAFE WHEN DRIVING ON HIGHWAY & PROBLEM CAN OCCUR AT ANY TIME WITHOUT WARNING.YOU LOSE POWER & CAN GET STUCK IN MIDDLE OF NOWHERE. UNSAFE!
Source: NHTSA WEB SITE -
2012 BUICK VERANO- WATERFORD, WI
EXCESSIVE ENGINE OIL CONSUMPTION. NEED TO ADD MORE THAN 3-4 QUARTS EVERY 2K MILES. NOTE THAT LOW LEVEL OIL LIGHT NEVER TURNS ON. AT A RECENT OIL CHANGE IN LATE JULY '19 THERE WAS ~1 QUART OF OIL IN THE RESERVOIR WHEN OIL WAS DRAINED. OIL CHANGES HAVE BEEN PERFORMED AT SPECIFIED INTERVALS SINCE PURCHASED IN JULY OF '15 (~39,900 MILES WHEN PURCHASED). STARTED NOTICING EXCESSIVE OIL CONSUMPTION IN '17.
Source: NHTSA WEB SITE