BUICK Complaints

TAKATA RECALL? : THE FRONT PASSENGER AIRBAG ON OUR 2010 BUICK LACROSSE EXPLODED ABOUT 9PM ON SATURDAY JULY 20TH, 2019. THE CAR WAS UN-STARTED (NOT RUNNING) AND UNOCCUPIED AT THE TIME. THE PASSENGER SIDE AIRBAGEXPLODED WHEN I OPENED THE DRIVER SIDE CAR DOOR. THIS CAR WAS SITTING IN THE DRIVEWAY ALL WEEKEND. DURING THIS WEEKEND, WE WERE EXPERIENCING A HEAT WAVE WITH EXTREME HIGH TEMPERATURE AND HUMIDITY. LOCATION: [XXX]. ON MONDAY JULY 22ND, 2019, I DROVE THE CAR TO JOYCE BUICK (AVON, OHIO). THE SERVICE MANAGER TOLD ME THAT THE DEALERSHIP WOULD CONTACT A GM INVESTIGATOR AND KEPT THE CAR AT THE DEALERSHIP, WHERE IS STAYS TO THIS DATE. GENERAL MOTORS PRODUCT ASSISTANCE CLAIMS (PAC) HAS CONTACTED ME AND HAS STARTED THE PROCESS OF INVESTIGATE THIS CLAIM. PAC CONTACT 866-446-6963, EXTENSION #[XXX]. THEY HAVE ASSIGNED A CASE NUMBER: [XXX]. BUICK LACROSSE 2010 VIN: [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS

MY DAUGHTER ENDED UP GETTING THE SEAT BELT TWISTED AROUND HER WAIST WHEN SHE WAS TRYING TO GET OUT. THE SEATBELT WAS LOCKED TIGHTLY AROUND HER WAIST AND SHE COULD NOT GET OUT. I TRIED TURNING OFF THE CAR, UNLOCKING THE CAR, AND PULLING THE SEAT RELEASE BUT THE SEATBELT WOULD NOT UNLOCK. WE CALLED THE LOCAL FIRE DEPARTMENT AND THE SEATBELT HAD TO BE CUT OFF.

WON'T HOLD BRAKE FLUID SO WE PUT A NEW RESERVOIR INN AND IT STILL WON'T HOLD BRAKE FLUID AND HE TOLD ME THAT THEY ARE FAMOUS FOR THE ABS MODULE GOING BAD AND BEFORE IT GETS ANY WORSE I'M TRYING TO HAVE IT FIXED OR BEFORE SOMETHING WORSE AS OR SOMEBODY GETS HURT I'M A MOTHER ON GOVERNMENT ASSISTANCE OF FOR KIDS AND THIS IS MY ONLY VEHICLE IS AND SOURCE OF TRANSPORTATION

I PURCHASED MY VEHICLE IN JUNE OF 2018. THE CAR DROVE BEAUTIFULLY FOR ABOUT 14000 MILES. THEN I STARTED NOTICING HARSH SHIFTS AT LOWER SPEEDS, SHIFTED FINE ON THE HIGHWAY. THIS CONTINUED ON AND I JUST THOUGHT IT WAS NORMAL WEAR. THEN ABOUT 2 MONTHS AFTER THE HARSH SHIFTING STARTED I WAS GETTING ON THE HIGHWAY AND ACCELERATING UP TO SPEED. I THEN LET OFF MY GAS PEDAL AND THE CAR STUCK IN GEAR. I TRIED SLOWING DOWN AND SPEEDING UP AND THE CAR WOULD NOT SHIFT. I HAD TO PULL OVER SHUT THE CAR OFF AND TURN IT BACK ON DURING RUSH HOUR. THIS HAPPENED AGAIN ABOUT A MONTH LATER, SO I CALLED TO MAKE AN APPOINTMENT AT THE DEALER. TOOK MY CAR IN AND THE SERVICE TECH ASKED ME TO RIDE WITH AND SHOW HIM WHAT IT IS DOING. SO I DROVE THE TECH AROUND ABOUT A HALF HOUR. ON THE WAY BACK IN TRAFFIC AT ABOUT 35 MPH THE CAR STUCK IN GEAR AGAIN WITH THE TECH IN THE CAR. THEY HAD THE CAR A WEEK AND CUD NOT REPLICATE THE ISSUE AGAIN. THEY TALKED ABOUT REPROGRAMMING MY ANS BUT SINCE NO REPORTED PROBLEMS THEY COULD NOT DO IT. I HAVE HAD THE CAR BACK A MONTH AND IT HAS HAPPENED TWICE AGAIN. SO I WILL YET AGAIN MAKE ANOTHER APPOINTMENT. THIS IS VERY UNSAFE WHEN THE TRANSMISSION WILL NOT SHIFT TO HAVE TO TRY AND PULL OFF ON BUSY HIGHWAYS WHERE THERE ARE NOT ALWAYS SAFE PLACES TO DO SO.

TL* THE CONTACT OWNED A 1998 BUICK REGAL. THE CONTACT STATED WHILE HER HUSBAND WAS IDLE AT A GUARD SHAFT, WHEN SHE SAW SMOKE COMING FROM THE HOOD OF THE VEHICLE. THE DRIVER MOVED FORWARD AWAY FROM THE GUARD SHAFT AND PARKED THE VEHICLE. THE CONTACT STATED NO WARNING LIGHTS WERE ILLUMINATED. THE CONTACT STATED HER HUSBAND OPENED THE HOOD AND SAW FIRE COMING FROM THE ENGINE. THE CONTACT STATED THE GUARD PROVIDED A FIRE EXTINGUISHER TO HER HUSBAND TO EXTINGUISH THE FIRE. THE FIRE DEPARTMENT WAS CONTACTED AND A COMPLAINT WAS FILED. THE VEHICLE WAS TOWED TO IMPOUND LOT. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. THE CONTACT STATED SHE RECEIVED RECALL LETTER NHTSA CAMPAIGN NUMBER: 09V116000 (ENGINE AND ENGINE COOLING) AFTER THE FAILURE. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

THE DASH BOARD GOES OUT. ANYWHERE FROM A FEW SECONDS TO 1 MINUTE BEFORE IT RETURNS.

2016 BUICK ENCLAVE HAD A SERVICE AIRBAG LIGHT/MESSAGE ILLUMINATED ON DASHBOARD CONTINUOUSLY. I BROUGHT THE VEHICLE INTO THE DEALERSHIP FOR A DIAGNOSTIC TEST & THE ISSUE IS THE WIRING HARNESS FOR THE PASSENGER SIDE AIRBAG. WHEN THE TECHNICIAN MOVES THE WIRING HARNESS THE LIGHT COMES & GOES. ADDITIONALLY, I FOUND SERVICE BULLETINS TALKING ABOUT THE SAME PROBLEM FOR VARIOUS GM PRODUCTS.

BRAKE PEDAL DOES NOT RAISE AFTER APPLY, REMAINS APPLIED AND BRAKE LIGHTS REMAIN ON UNWANTED WHEN CAR IS IN MOTION AND STATIONARY ON STREETS, HIGHWAYS AND WHILE TURNING. GM ISSUED AN INTERNAL BULLETIN ON 05/11/2018 (SEE PIC5692D) RECOGNIZING THAT THIS PROBLEM EXISTS AMONG 5 OF ITS MODELS (BUICK LACROSSE, BUICK REGAL, CADILLAC SRX, CADILLAC XTS AND CHEVROLET MALIBU) WITH THE LACROSSE PROBLEM BEGINNING 2010 THROUGH 2015. BRUSTOLON, A GM DEALER IN MYSTIC, CT CHARGED ME $70.63 TO REPLACE THE PEDAL AND RETAINER CLIPS. GIVEN HOW WIDESPREAD THIS PROBLEM HAS BEEN AMONG SEVERAL GM MODELS FOR UP TO 6 YEARS, THIS REPAIR SHOULD BE THE RESPONSIBILITY OF GM AS A RECALL AT NO COST TO THE VEHICLE OWNER.THIS SITUATION IS A SIGNIFICANT SAFETY ISSUE BECAUSE THE BRAKE PEDAL WHEN DEPRESSED REMAINS APPLIED WEARING THE BRAKES OUT PREMATURELY. *JS

DRIVING CAR LOCKS UP CHECK ENGINE LIGHT COMES ON SAYS CHECK POWER STEERING, WE AIMED TO SIDE OF THE SHOULDER CAR DIES WOULDN'T START.WE HAD TO WAIT ON SIDE OF A INTERSTATE FOR 3 HOURS TO GET A TOW TRUCK, VERY DANGEROUS

CAMSHAFT SENSOR FAILS REPEATEDLY, AFTER WARRANTY REPLACEMENT. THIS IS CAUSING THE MOTOR TO DIE AT DIFFERENT SPEED'S AND LOSS OF VEHICLE CONTROL. THE VEHICLE IS UNRELIABLE AND UNSTABLE. IT IS A LIABILITY TO OPERATE KNOWING ANY MINUTE THE CSPS CAN FAIL AND RENDER THE VEHICLE USELESS.