BUICK Complaints

TL* THE CONTACT OWNS A 2011 BUICK REGAL. WHILE DRIVING AT AN UNDISCLOSED SPEED, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND AN ABNORMAL NOISE WAS HEARD COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO LIBERTY BUICK GMC (9028 E INDEPENDENCE BLVD, MATTHEWS, NC 28105, (704) 708-8000) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. ON ANOTHER OCCASION, WHILE DRIVING, THERE WAS AN ABNORMAL NOISE COMING FROM THE ENGINE. IT WAS DISCOVERED THAT THE ENGINE OIL WAS BELOW THE LOW MARKER ON THE DIPSTICK. THE CONTACT WAS INFORMED THAT THERE WAS NO OIL LEAK EVIDENT; HOWEVER, THERE WAS AN EXCESSIVE AMOUNT OF OIL CONSUMPTION. THE VEHICLE WAS NOT REPAIRED A SECOND TIME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED CASE NUMBER: [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 64,000. *TT CONSUMER STATED TRANSMISSION AND ENGINE FAILED.*JB PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS

THERE ARE TWO ISSUES: WHILE BACKING UP THE CAR, ESPECIALLY DOWN A HILL, THE BRAKES DO NOT WORK/ENGAGE TEMPORARILY. EVENTUALLY THE BRAKES ENGAGE, BUT YOU TRAVEL FURTHER THAN YOU INTEND. THE "SERVICE BRAKE SYSTEM" LIGHT APPEARS ALSO. THIS IS AN INTERMITTENT PROBLEM. THE SECOND BRAKING ISSUE IS THAT THE EMERGENCY BRAKE WILL ENGAGE WITHOUT THE BUTTON BEING PRESSED. IT JUST HAPPENS AND IT THE EMERGENCY BRAKE IS DIFFICULT TO TURN OFF, THE CAR MAY NEE TO BE TURNED OFF ON BACK ON TO FIX. THE "SERVICE EMERGENCY BRAKES" LIGHT APPEARS. THIS HAS HAPPENED WHILE BACKING UP AND IN FORWARD IN NORMAL DRIVING CONDITIONS.

TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT THE AIR BAG MODULE WAS FRACTURED AND THE AIR BAG INDICATOR DID NOT ILLUMINATE. THE VEHICLE WAS TAKEN TO JIM ELLIS AUTOMOTIVE GROUP (5862 PEACHTREE BLVD, ATLANTA, GEORGIA 30341, 770-234-8155), BUT NO ASSISTANCE WAS PROVIDED. THE VEHICLE WAS NOT DIAGNOSED, BUT THE DEALER STATED THAT AIR BAGS WOULD BE REPLACED THIS WEEK. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 78,000.

TL* THE CONTACT OWNS A 2015 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V651000 (AIR BAGS, SEAT BELTS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HENNESSY BUICK GMC (7261 JONESBORO RD, MORROW, GA 30260, (844) 240-2177) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.

MY DAUGHTER WAS SITTING IN THE PASSENGER FRONT SEAT. THE SEAT KEPT HEATING UP ALMOST UNBEARABLE. THE NEXT DAY CAR WAS OFF ALL NIGHT MY BATTERY DIED AND THE HEATED SEAT WAS STILL HOT NEVER SHUT OFF ALL NIGHT LONG I FOUND A SENSOR UNDER THE SEAT AND UNPLUGGED THAT BUT AM NERVOUS OF MY DRIVER SEAT ALSO SHE HAS NEWBORN BABY WAS WITH US AND THE SEAT DEFINITELY COULD HAVE STARTED ON FIRE VERY DISTURBING ALSO VERY DANGEROUS.

CAR ACCELERATED ON IT'S OWN DURING HIGHWAY SPEEDS. WAS TRAVELING ON A 2 LANE HIGHWAY IN THE DESERT AT 70 MPH IN #1 LANE, ATTEMPTING TO PASS A SEMI TRUCK, WENT TO THE #2 LANE INCREASED SPEED UP TO 75, LET OFF GAS ONCE I WAS BACK IN #1 LANE AND MY CAR WAS AT 5 RPM WHEN TYPICALLY IT'S AT 2 RPM OR LESS. MY CAR WAS INCREASING SPEED ON IT'S OWN & THE BRAKE HAD NO POWER. I USED MY OTHER FOOT TO KICK UP THE GAS PEDAL AND I WAS ABLE TO CONTROL MY SPEED AGAIN. VERY SCARY SITUATION. NO WARNING LIGHTS NOR CODES TO INDICATE PROBLEM. HAD MY CRUISE CONTROL TURNED OFF AT THAT TIME. CONTACTED BUICK,EXPLAINED WHAT HAPPEN, THEY GAVE ME A CASE REF# AND WILL BE TOWING IT TO THE BUICK SERVICE TO HAVE THEM LOOK AT IT. I HAVE BEEN IN A CAR WHEN I LOST POWER, BUT NEVER LOST CONTROL OF THE THROTTLE BEING IN FULL POWER. LUCKY TO BE ALIVE TO TELL MY STORY AND GRATEFUL I DIDN'T KILL OR HURT ANYONE ON MY PATH. HOPING BUICK FIXES THIS ISSUE SO NO ONE HAS TO BE IN A DANGEROUS SITUATION.

FOUND THE CAR RADIO ONE MORNING STARTED IT AND THEN THE IT PERIODICALY TRIED TO START..

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. WHILE DRIVING 30 MPH, THE CONTACT'S VEHICLE WAS STRUCK ON THE FRONT DRIVER'S SIDE FENDER AND DOOR. THE CONTACT STATED THAT THE FRONT DRIVER'S AIR BAG FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT'S HEAD STRUCK THE STEERING WHEEL AND SHE SUSTAINED BODY AND MUSCULAR PAIN FROM THE SEAT BELT. THE CONTACT WAS TREATED AT THE HOSPITAL FOR MINOR INJURIES. THE VEHICLE WAS TOWED TO AN AUTO BODY SHOP TO BE REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

AFTER TURNING OFF IGNITION KEY HAVING PLACED CAR IN PARK AND APPLING EMERGENCY BRAKE, THE IGNITION KEY LOCKS IN PLACE AND CANNOT BE REMOVED FROM IGNITION.

TAMARA RECALL I NOTICED THAT THERE WAS WATER IN THE FRONT LEFT HEADLIGHT AND AS I WAS DRIVING DOWN THE ROAD THE BULB BURNT OUT. WHEN I TOOK THE LIGHT OUT THE WATER RAN DOWN INTO THE BALLAST THIS THE SECOND HEADLIGHT THAT I HAVE BROUGHT AND THE SAME PROBLEMS EXIST. THIS IS VERY DANGEROUS ESPECIALLY DRIVING ON A BACK DARK ROAD I DID RESEARCH ON THIS PROBLEM AND I NOTICED EVERYBODY WAS HAVING THE SAME PROBLEM. GM HAD DISCONTINUED THE HEADLIGHT BECAUSE THEY WAS AWARE OF THIS PROBLEM. I THINK THEY SHOULD REPLACE THESE HEADLIGHTS AS IT IS A SAFETY CONCERN