BUICK Complaints
View complaints related to BUICK. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2011 BUICK REGAL- MIDDLETOWN, DE
TL* THE CONTACT OWNS A 2011 BUICK REGAL. WHILE DRIVING 10 MPH, THE CONTACT OBSERVED AN ABNORMAL SOUND COMING FROM THE ENGINE WITHOUT WARNING. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE DEALER ADVISED THE CONTACT TO CONDUCT AN OIL CONSUMPTION TEST OVER THE NEXT TWO MONTHS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
Source: NHTSA WEB SITE -
2013 BUICK ENCORE- ASHBURN, VA
EXHAUST SMELL IN CAR ESPECIALLY WHEN AIR RECYCLE BUTTON ON. SMELL IS WORSE AT STOPS AND AFTER CAR IS RETURNED TO GARAGE. HAVE COMPLAINED TO GM BUICK FOR THREE YEARS. NO CAUSE FOUND.
Source: NHTSA WEB SITE -
2008 BUICK ENCLAVE- SPARTANBURG, SC
MY 2008 BUICK ENCLAVE HAS BEEN AN ACCIDENT WAITING TO HAPPEN THE ENTIRE LIFE OF THE CAR. MY MAIN CONCERN IS THE POWER STEERING. IT HAS GONE OUT 5-6 TIMES IN THE 8 YEARS I HAVE OWNED THE VEHICLE.IF YOU WOULD LIKE INVOICE OF EACH TIME/DATE I HAVE THEM WITH THE EXACT PROBLEM. FIVE OR 6 TIMES IT WENT OUT.-- THREE AT SLOW SPEED LOW RPM TRYING TO TURN IN THE CITY AND AT 6 1 WT 230 IT TOOK ALL MY STRENGTH NOT TO HIT A CAR HEAD ON DURING THE TURN.THREE ON THE INTERSTATE TURNING OFF EXIT AN HIGHER SPEED. IF MY DAUGHTER OR GRANDDAUGHTER HAD BEEN DRIVING IN THE CITY THEY WOULD HAVE BEEN DEAD. BUICK EXTENDED THE POWER STEERING WARRANTY TO 150;000 MILES . I HAD THE LAST POWER STEERING PUMP PUT IN AT 149,432 MILES 11/23/16. MY CONCERN TO YOU AND BUICK IS ABOUT EVERY 25K POWER STEERING GOES OUT. I NEVER HAD A POWER STEERING PROBLEM WITH MY 2002 CHEVEY SUB WITH 160K WITCH WE STILL DRIVE--NEVER HAD A POWER STEERING PROBLEM WITH MY 2002 GMC DEN WITH 251K WITCH WE STILL DRIVE. .BUICK KNOWS THEY MADE A ENGINEERING DESIGN FLAWED CAR WITH THEIR FIRST ENCLAVE SUV AT THE EXPENSE IN MONEY AND LIVES OF THE 2008 OWNERS ALL 2008 ENCLAVES SHOULD BE GROUNDED LIKE THE 787 WAS BEFORE BOEING/FAA FOUND OUT WHAT WAS CAUSING THE BATTERY FIRES AND FIXED THEM!!.WHY IS A FLYING PUBLIC LIFE WORTH MORE THAN THE A DRIVING PUBLIC LIFE? IF YOU AND BUICK WILL NOT GROUND THE ENCLAVE THEN AT LEAST THEY SHOULD BE A FREE SAFETY CHECK EVER QUARTER FOR THE LIFE OF THE CAR FOR THEIR DESIGN FLAW PROBLEMS.I THINK THERE ARE 12. PS I CANNOT WRITE 6 TIMES SO I PUT LAST ONE ON 'WHEN DID THIS HAPPEN.
Source: NHTSA WEB SITE -
1999 BUICK REGAL- WICHITA FALLS, TX
THE ENGINE CAUGHT ON FIRE NO MORE THAN 3MINUTES AFTER I PARKED THE CAR. THE VALVE COVER RECALL WAS REPAIRED IN 2016. CAR WAS RUNNING FINE. I JUST HAPPENED TO GO BACK OUT TO THE CAR TO GET MY CELL PHONE WHEN I SAW SMOKE. I OPEN THE HOOD AND SAW FLAMES. I USED A FIRE EXTINGUISHER TO OUT HE FLAME OUT. NOW THE CAR STARTS BUT RUNS TOO ROUGH TO EVEN TRUST TO DRIVE IT! WHY HAVE THE RECALL IF IT WAS GOING TO CATCH FIRE ANYWAYS!
Source: NHTSA WEB SITE -
2014 BUICK LACROSSE- CONWAY, AR
TL* THE CONTACT OWNS A 2014 BUICK LACROSSE. WHILE DRIVING 75 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE FAILURE OCCURRED ON SEVERAL OCCASIONS AND THE VEHICLE WAS TAKEN TO A DEALER SEVERAL TIMES. IT WAS DIAGNOSED THAT THE SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. THE SENSOR WAS REPLACED, BUT THE FAILURE RECURRED SEVERAL MONTHS LATER. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT NO ISSUES WERE FOUND. THE FAILURE PERSISTED AND THE VEHICLE WAS ONCE AGAIN TAKEN BACK TO THE DEALER WERE IT WAS AWAITING DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 42,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
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2008 BUICK LACROSSE- QUINCY, MA
MY 2008 BUICK WAS RECALLED BY BUICK FOR SAFETY RECALL 14291 AS INSTRUCTED I MADE AN APPOINT AT CENTRAL BUICK IN NORWOOD MA FOR 08:00 1/11/17 ON ARRIVAL THEY TOOK MY PAPERS AND DECIDED THEY COULDN'T DO THIS SAFETY RECALL ON THE HEADLIGHTS BECAUSE THE CAR HAD A "BRANDED TITLE". I BOUGHT THIS CAR 5 YEARS AGO AND IT DOES HAVE A RECONSTRUCTED TITLE IN MASS DUE TO A PRIOR ACCIDENT THAT WAS FIXED AND INSPECTED PRIOR TO MY BUYING THE CAR. I DON'T SEE WHY BUICK REFUSED TO REPLACE THIS RELAY. IT'S A SAFETY ISSUE WHEN THE HEADLIGHTS REFUSE TO WORK DUE TO THIS DEFECTIVE RELAY. I HAVE TWICE REPLACED THIS RELAY WITH STANDARD REPLACEMENT PARTS ONLY TO HAVE THEM AGAIN FAIL. PLEASE REVIEW AND ADVISE UPDATED 07/13/2017*JS
Source: CONSUMER LETTER -
2009 BUICK LUCERNE- WILLOUGHBY, OH
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO OPERATE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP AND FUSE BOCK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2008 BUICK LACROSSE- TULSA, OK
IVE BEEN COMPLAINING ABOUT THESE PROBLEMS SINCE I PURCHASED CAR. I HAVE A 2008 BUICK LACROSSE. SHAKING ,NOISES, WHEELS, TURN CAR ON AND IT TUNS OFF., IVE HAD 3 ENGINE LIGHTS COME ON SINCE IVE HAD CAR. P0300 CODE. PAID 495 FOR THIS CODE.VERY UPSET TO FIND OUT ITS A RECALL ON WHAT THEY FITS. AND THE CALL IS MESSING UP AGAIN.IVE ONLY HAD CAR BACK 6 DAYS. ROTORS HAVE A RECALL ON THEM. NO ONE HAS SENT ANY NOTICE. THIS NEED TAKING CARE OF ASAP. TURNING STEERING WHEEL AND HERE ALL KINDS OF CRACKS. TURN HEATER ON AND IM FREEZING FOR 30 MINS. BEFORE GET ANY HEAT. IM SCARED I MIGHT HAVE A WRECK. I CANT ROAD AT NIGHT WITH LIGHTS.
Source: NHTSA WEB SITE -
2005 BUICK LESABRE- MARYSVILLE, OH
MY HEADLIGHTS WOULD NOT COME ON OR WOULD GO OFF INTERMITTENTLY WHILE DRIVING . I HAD TO DRIVE WITH THE HIGH BEAMS ON. A PRELIMINARY RECALL NOTICE CAME TO ME TELLING ME TO DRIVE WITH THE HIGH BEAMS ON, UNTIL THEY FIGURED OUT THE ISSUE. AFTER ABOUT 6 TO 9 MONTHS THEY ISSUED A RECALL. THEY INDICATED IT WAS A "MODULE", I TOOK THE CAR IN TO HAVE THE MODULE REPLACED. IT DID NOT FIX THE PROBLEM. I TOOK IT BACK IN AND TALKED TO THE SERVICE MANAGER. HE INVESTIGATED THE ISSUE AND SAID THAT THE MODULE WAS NOT MAKING CONTACT WITH CONNECTIONS INSIDE THE MODULE / FUSE BOX. HE SAID IT WAS A BOX ISSUE AND WANTED TO CHARGE ME $500 FOR A NEW BOX. PLEASE NOTE, NO DAMAGE OR TAMPERING HAS EVER DONE ON SAID BOX. THIS DID NOT MAKE SENSE TO ME. HE SAID HE WAS SORRY AND TRIED TO GIVE ME A "BREAK" ON THE PRICE. I DID NOT DESIGN THE BOX, I JUST OWN THE CAR WITH THE LIGHTS THAT DO NOT WORK UNLESS YOU PUT ON THE HIGH BEAMS. SEEMS LIKE A SAFETY ISSUE TO ME.
Source: NHTSA WEB SITE -
2008 BUICK ENCLAVE- ZEARING, IA
I OWN BUICK ENCLAVE 2008. IT WAS PURCHASED IN OCT 2016. A FEW WEEKS LATER THE PASSENGER SIDE AIR BAG LIGHT KEEPS COMING ON. IT GOES ON AND OFF DRIVING DOWN THE ROAD. IF YOU JUMP AND MOVE AROUND IN THE SEAT. SOMETIMES YOU CAN GET THE WARNING LIGHT TO GO TO OFF. BUT MOST OF THE TIME THE PASSENGER AIR BAG WARNING LIGHT IS ON. IT DOESNT SEEM TO MATTER IF YOU ARE 150 OR 225 POUNDS. IT HAPPENS WHEN YOUR MOVING OR SITTING STILL, IT HAPPENS IN THE CITY AND DRIVING ON THE HIGHWAY, TURNING OR DRIVING STRAIGHT. IT IS REDICULACY UNSAFE FOR THE PASSENGER!
Source: NHTSA WEB SITE