BUICK Complaints

MY DAUGHTER BORROWED MY CAR.ON THE WAY BACK, AT NIGHT, WITH TWO CHILDREN IN THE CAR ,ON THE HIGHWAY THE LIGHTS GO OFF. SHE PULLS OVER AND TRIES TO GET THEM ON. THANK GOD HER HUSBAND WAS FOLLOWING HER IN THEIR CAR, WHO SHE FOLLOWED ,SO SHE COULD SEE. SO I GO TO THE AUTO PARTS STORE TO BUY BULBS TO FIND OUT I DON'T HAVE ANY LIGHTS IN THE FRONT. SO I GO TO THE GARAGE, THEY REPLACE THE BULBS FOR THE DAYLIGHTS. NOW HIGH BEAMS FLICKER AND STILL NO LIGHTS.THEY SAY I NEED A MODULAR. I CALL BUICK AND THEY TELL ME MY CAR IS NOT UNDER THE RECALL. THIS IS A BAD SAFETY ISSUE AND SHOULD NOT HAPPEN AND SHOULD INCLUDE ALL MODELS.

TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENTIRE FUSE BOX MELTED AND CAUSED THE FUEL PUMP RELAY TO MALFUNCTION. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THERE WAS NO SMOKE OR BURNING ODOR PRIOR TO THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,700. UPDATED 01/27/17*LJ UPDATED 01/31/17.*JB

THERE WAS A RECALL ON THE AIRBAGS AS BEING UNSAFE. I CONTACTED MY DEALER AND ASKED FOR THEM TO RETURN MY CALL SO I COULD DETERMINE A SOLUTION TO THE UNSAFE SITUATION. THEY HAVE NOT CONTACTED ME BACK IN ANY FASHION.

THE FUEL GAUGE INDICATES PROPERLY UNTIL IT REACHES THE HALFWAY MARK. IT THEN FLUCTUATES AND IS NOT RELIABLE. THIS COULD LEAD TO RUNNING OUT OF FUEL IN TRAFFIC, IN-CLIMATE CONDITIONS OR IN ISOLATED AREAS WITHOUT INDICATION. THIS IS A SAFETY HAZARD THAT SEEMS TO BE PREVALENT ON THESE VEHICLES AND NEEDS TO BE ADDRESSED!

WHILE DRIVING THE VEHICLE ON DRY PAVEMENT AT APPROXIMATELY 30 MPH I HEARD A CHIME AND THE ABS LIGHT ILLUMINATED ON THE DASH BOARD. THE LIGHT WENT OUT THE NEXT TIME I DROVE THE CAR AND THEN RETURNED. THIS LIGHT SIGNIFIES THAT I HAVE "LOST" THE BENEFIT OF ABS BRAKING ON THIS VEHICLE. THIS CONDITION COULD JEOPARDIZE THE SAFETY OF THE DRIVER AND OCCUPANTS AS BRAKING EFFICIENCY COULD BE DRAMATICALLY REDUCED. *TR

WHILE MY WIFE WAS DRIVING THE CAR, THE ELECTRONIC PARKING BRAKE CAME ON CAUSING THE CAR TO COME TO AN UBRUPT STOP ON A CITY STREET. IT DID NOT TURN OFF UNTIL MY WIFE TURNED OFF THE ENGINE, RESTARTED IT AND SHIFTING THROUGH THE AUTOMATIC TRANSMISSION GEARS. THE CAR HAS BEEN AT HENRY BROWN BUICK IN GILBERT, AZ FOR OVER A MONTH AND THEY HAVE NOT BEEN ABLE TO FIGURE OUT THE PROBLEM. GENERAL MOTORS HAS REFUSED TO DO ANYTHING FURTHER ABOUT THE PROBLEM. THIS IS A LIFE-THREATENING ISSUE WITH POTENTIAL GRAVE CONSEQUENCES IF THE BRAKE CAME ON AGAIN ON A HIGHWAY OR IN TRAFFIC.

TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. THE CONTACT STATED THAT THE LIFTGATE INDEPENDENTLY CLOSED ON THE BACK OF AN OCCUPANT. THERE WERE NO INJURIES. THE FAILURE OCCURRED WITHOUT WARNING. PRIOR TO THE FAILURE, THE VEHICLE WAS REMEDIED PER NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE). THE CONTACT WAS INFORMED THAT THE LIFTGATE STRUTS WERE REPOSITIONED INSTEAD OF HAVING THE SOFTWARE UPDATED AS THE RECALL REMEDY STATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.

TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE POWER STEERING MALFUNCTIONED CAUSING THE STEERING WHEEL TO BECOME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE POWER STEERING PUMP NEEDED TO BE REPLACED. THE POWER STEERING PUMP WAS REPLACED AND THE FAILURE WAS REMEDIED. THE CONTACT ALSO INDICATED THAT WHILE OPERATING THE VEHICLE, THE CHECK ENGINE LIGHT HAD ILLUMINATED. THE MECHANIC DIAGNOSED THAT THE TIMING CHANGE NEEDED TO BE REPAIRED. THE FAILURE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000. UPDATED 01/11/2017*CT TIMING CHAIN WAS REPAIRED BY INDEPENDENT MECHANIC. REAR LIFTGATE FAILED. AFTER NEGOTIATIONS WITH GM LIFTGATE WAS REPAIRED AS PER PRIOR RECALL. THE POWER STEERING FAILED. THE TIMING CHAIN FAILED. UPDATED 9/7/18*JB

WHEN IN REVERSE, THE VEHICLE WILL STILL ROLL FORWARD ON A DECLINE AND WHEN DRIVE, IT ROLLS BACKWARDS WHEN ON AN INCLINE. IT ACTS AS A STICK SHIFT. I WAS GOING UP AN INCLINE COMING OUT OF A PARKING LOT AND STOPPED. WHEN I TOOK MY FOOT OFF OF THE BRAKE TO GO, THE CAR ROLLED BACKWARDS AND ALMOST HIT THE CAR BEHIND ME. I PULLED INTO MY DRIVEWAY AND TOOK MY FOOT OFF OF THE BRAKE AND IT ROLLED TWO LENGTHS BEFORE I PUT ON THE BRAKE TO STOP IT FROM GOING IN THE STREET. WHILE REVERSING INTO MY INCLINED DRIVEWAY, IF I DON'T KEEP MY FOOT ON THE GAS TO CONTROL MOMENTUM OR IT WILL ROLL FORWARD.

TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. WHILE DRIVING APPROXIMATELY 40 MPH AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE BEGAN TO DECELERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS A CRACK IN THE WAVE PLATE, WHICH NEEDED TO BE REPAIRED OR THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 116,000.