BUICK Complaints
View complaints related to BUICK. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
-
2010 BUICK LUCERNE- POINT ROBERTS, WA
THE CAR CRANKS BUT DOES NOT START. I HAVE HAD THE CAR INTO THE DEALER 3 TIMES AND PURCHASED SPARE RELAYS AND SPARE FUSE BOX . CAR BECAME VERY UNRELIABLE...NEVER KNEW WHEN IT WAS GOING TO START. I REPLACED FUEL PUMP RELAYS 8 TIMES UNTIL MY THIRD (AND HOPE FINAL) VISIT TO DEALER . TOTAL BILL SO FAR ABOUT US$1700. 1ST VISIT (SEP 15 2015)- THEY REPLACED FUEL PUMP AND RELAY. CAR RAN UNTIL..... 2ND VISIT (DEC 01 2015) - THEY REPLACED FUSE BOX WITH USED BECAUSE GM DID NOT HAVE ANY NEW ONES AT ANY WAREHOUSE!!! THEY READ BULLETIN 15-NA-051 THAT REFERRED TO FUEL PUMP RELAY PROBLEMS DUE TO REAR SEAT CLIP AND MODIFIED SEAT CLIP SO IT NO LONGER PROTRUDED INTO FUSE BOX COVER. AFTER THIS VISIT RELAY WAS FRIED UPON STARTING ABOUT 5 TIMES UNTIL..... JUN 22 2016 - VISITED DEALER (AFTER PHONE CALLS NOT ANSWERED) TO DISCUSS REPEATED PROBLEM AND POSSIBLE CAUSES WITH SERVICE MANAGER - FOUND A DEEP MARK IN FUSE BOX COVER - INDICATED THAT USED FUSE BOX I HAD BEEN IN CONTACT WITH AV SEAT CLIP ... 3RD VISIT ( JUN 23 2016) - THEY CHECKED WIRING BETWEEN FUSE BOX AND FUEL PUMP CAREFULLY AT MY REQUEST AND REPLACED THE USED FUSE BOX WITH NEW ONE. SO FAR AFTER 10 STARTS IT STILL WORKS AND I AM A LITTLE BIT MORE CONFIDENT THAT WE HAVE FOUND THE PROBLEM (DAMAGED FUSE BOX TERMINAL DUE TO SEAT CLIP?), BUT ONLY TIME WILL TELL. GM'S LACK OF INTEREST IN THIS PROBLEM IS DISGUSTING...I HAVE READ OVER 60 COMPLAINTS FOR THIS CAR FROM 2006-2011 MODELS AND NO DOUBT THIS IS A SMALL SAMPLE. IT IS THE MOST COMMON COMPLAINT FOR THE LUCERNE ON COMPLAINT WEBSITES. THE BULLETIN RE THE SEAT CLIP (AN EASY DIY FIX) IS NOT AVAILABLE PUBLICLY . THIS WOULD SAVE MUCH FRUSTRATION AND DOLLARS. -- DESPITE THE FACT THAT THIS WAS A COMMON AND SERIOUS PROBLEM WITH THIS CAR, GM DID NOT STOCK NEW REPLACEMENT FUSE BOXES.
Source: NHTSA WEB SITE -
2008 BUICK ENCLAVE- MADISON HEIGHTS, MI
PURCHASED USED VEHICLE FROM DEALER FEB 2016. NOTICED VEHICLE LEAKS WHEN IT RAINS THROUGH THE SUNROOF, TOP OF THE WINDSHIELD AREA AND ALSO FROM THE DRIVERS SIDE FLOOR AREA, UNDER THE DASH TOWARD THE BRAKE PEDAL AREA. I'VE HAD MY DOME LIGHTS FILL WITH WATER, WATER LEAKING FROM THE DOME LIGHT AS WELL AS THE TOP WINDSHIELD AREA WHILE I DRIVE AND STATIONARY. THIS LEAKS ARE CONSISTENT WHENEVER IT RAINS, BOTH WHILE DRIVING AND WHILE STATIONARY. WHEN THIS LEAKING/RAIN OCCURS THE VEHICLE RUNS AND IDLES VERY ROUGH. THE PROBLEM HAS BEEN CONSISTENT SINCE THE VEHICLE PURCHASE. WHEN THE VEHICLE WAS INSPECTED AND TEST DRIVEN IT WAS NOT RAINING, THEREFORE THE LEAK WAS UNDETECTED PRIOR TO PURCHASE. THE WATER CONTACTING THE ELECTRICAL COMPONENTS IS A FIRE SAFETY ISSUE AND NEEDS TO BE ADDRESSED IMMEDIATELY.
Source: NHTSA WEB SITE -
2015 BUICK ENCORE- LAKE ORION, MI
THE SIDE OBJECT DETECTION IN THE SIDEVIEW MIRRORS CAN BECOME DISABLED, AND THE WARNING MESSAGE "SIDE OBJECT DETECTION SYSTEM DISABLED" ONLY APPEARS FOR A SHORT PERIOD IN THE DIC. HOWEVER, THE SIDE OBJECT DETECTION REMAINS DISABLED (WITHOUT THE MESSAGE) UNTIL THE NEXT KEY CYCLE. FOR SAFETY, I BELIEVE THAT THE MESSAGE SHOULD STAY ON THE ENTIRE TIME THAT THE SIDE OBJECT DETECTION IS DISABLED. WHEN A DRIVER DOES NOT KNOW THAT THE STSTEM IS DISABLED, A SERIOUS ACCIDENT COULD OCCUR. GENERAL MOTORS HAS ISSUED DOCUMENT ID 4426193, #16-NA-069: SIDE DETECTION SYSTEM UNAVAILABLE OR INTERMITTENTLY SIDE BLIND ZONE STOPS WORKING (MAR 3, 2016) WHICH STATES "DO NOT REPLACE ANY PARTS FOR THIS CONDITION." THE ISSUE IS NOT FIXED AND I DO NOT KNOW IF OR WHEN THE SYSTEM IS WORKING. THE SIDE OBJECT DETECTION STOPS WORKING WHEN THERE ARE NO VEHICLES/STRUCTURES/OBJECTS FOR 15-25 MINUTES. A WARNING MESSAGE FLASHES BRIEFLY ON THE DIC, BUT DOES NOT STAY ON EVEN THOUGH THE SYSTEM REMAINS DISABLED.
Source: NHTSA WEB SITE -
2011 BUICK REGAL- NEW MADRID, MO
MY BRAKE PEDAL IS STICKING CAUSING MY CAR TO STALL AND MY CRUISE CONTROL NOT TO WORK, I HAVE TO MANUALLY PULL MY BREAK PEDAL BACK UP AFTER I USE MY BRAKES WHILE DRIVING. MY CAR IS ALSO JUST DYING WITH NO WARNING, WHILE DRIVING DOWN THE INTERSTATE. MY LIGHTS, AND RADIO WILL STAY ON WHEN THIS HAPPENS, BUT MY AIR CONDITIONER AND ENGINE WILL CUT OFF. IT HAS HAPPENED OVER A HANDFUL OF TIMES IN THE LAST 3 WEEKS, IT'S GOTTEN TO THE POINT THAT I AM SCARED TO DRIVE IT ANYWHERE.
Source: NHTSA WEB SITE -
2006 BUICK LACROSSE- GENEVA, IL
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE OCCUPANT SENSING SYSTEM WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000. UPDATED 09/08/16*LJ CONSUMER WAS TOLD BAG MIGHT DEPLOY ON IT OWN ON MAY NOT DEPLOY DURING ACCIDENT. UPDATED 06/18/18*JB
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
-
2003 BUICK REGAL- DETROIT, MI
TL* THE CONTACT OWNS A 2003 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2009 BUICK LUCERNE- LAS VEGAS, NV
2009 BUICK LUCERNE. CONSUMER WRITES IN REGARDS TO OPEN RECALL #15272 CARBON MONOXIDE EMISSIONS. *SMD
Source: CONSUMER LETTER -
2004 BUICK RAINIER- MELBOURNE, FL
I WAS MAKING ON U-TURN ON A MAJOR HIGHWAY, I CAME TO A COMPLETE STOP. THEN I CONTINUED TO PROCEED, MY BACK TIRES WAS STUCK. THEY STARTED SLIDING ON THE ROAD, THEY WOULD NOT TURN. DRIVING STRAIGHT FORWARD IS FINE. ONLY MAKING TURN AND PARKING ISVERY DIFFICULT. I HAD IT CHECKED BY A MECHANIC, HE SAID THAT MY TRUCK IS STUCK IN 4WD. ALSO MY CV JOINT SEAL HAS A LEAK.
Source: NHTSA WEB SITE -
2007 BUICK RENDEZVOUS- TAMPA, FL
TL* THE CONTACT OWNS A 2007 BUICK RENDEZVOUS. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT STATED THAT THE VEHICLE EMERGENCY SERVICES WAS NOTIFIED. THE CONTACT WAS NOTIFIED THAT THE GEAR SHIFTER CABLE ASSEMBLY FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2007 BUICK LACROSSE- BLACK RIVER FALLS, WI
2007 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR HEADLAMP DRIVER MODULE RECALL NOTICE. *SMD.....UPDATED 06/23/16 * BF....UPDATED 08/29/16 *BF THE CONSUMER HAS SINCE TRADED THE VEHICLE. UPDATED 08/31/16.*JB *TR
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE