BUICK Complaints

REFERENCE COMPLAINT NUMBER: 10876974 HEATER/AIR CONDITIONER MOTOR SHORTLY AFTER REPLACING THE POWER STEERING PUMP & RACK AND PINION ON JUNE 17, 2015, MY AIR CONDITIONER BEGAN TO DRAIN IN MY CAR. I STOPPED AT HOLZHAUER MOTORS IN CHEROKEE, IOWA (AUTHORIZED DEALER) WHERE I HAD THE POWER STEERING PUMP & RACK AND PINION REPLACED AND STATED THAT MY AIR CONDITIONER WAS DRAINING IN MY CAR. THE SERVICE ADVISOR PULLED THE CAR IN THE SHOP AND STATED THAT THERE WAS A KINK IN THE HOSE AND THIS KINK HAD HAPPENED WHEN THEY REPLACED THE POWER STEERING PUMP & THE RACK AND PINION. ON THAT VISIT THE SERVICE ADVISOR STATED THAT IT HAD BEEN FIXED. ON JANUARY 11, 2016 I TOOK MY VEHICLE IN FOR A SCHEDULED LUBE OIL & FILTER CHANGE. I STATED TO THE SERVICE ADVISER THAT I WAS HAVING TROUBLE WITH THE FAN NOT WANTING TO BLOW ANY HOT AIR. AND IT GETS VERY COLD IN IOWA IN JANUARY. I WAS INFORMED BY THE SERVICE ADVISOR THAT I WOULD HAVE TO REPLACE THE MOTOR. BECAUSE IT IS NOT SAFE TO TRAVEL IN THE DEAD OF WINTER WITHOUT HEAT I HAD TO HAVE THE MOTOR REPLACED JANUARY 13, 2016. AND AS OF TODAY, JUNE 27, 2016, MY AIR CONDITIONER CONTINUES TO DRAIN IN MY CAR LEAVING ME EXPOSED TO MOLDY CONDITIONS IN MY CAR, DUE TO THE COMBINATION OF EXTREMELY HOT CONDITIONS COMBINED WITH A WET FLOOR. TODAY, JUNE 27, 2016 AROUND 11:30 AM I SAT AT A STOP LIGHT AND LISTENED TO MY FAN DIE. I TRIED TAKING IT OFF OF THE "AUTO" CONTROL AND RESET THE TEMPERATURE TO THE LOWEST I CAN GET IT (CURRENTLY 69 DEGREES) AND THE FAN ON AS HIGH AS IT CAN BE. THERE IS NO COOL AIR. AT 3:30 PM TODAY I STOPPED AT HOLZHAUER MOTORS IN CHEROKEE, IOWA THAT "REPAIRED" THE KINK IN THE A/C HOSE SHORTLY AFTER JUNE 17, 2015 AND REPLACED THE MOTOR ON JANUARY 13, 2016 AND NO ONE IN SERVICE WAS AVAILABLE TO VISIT WITH ME ABOUT CORRECTING THESE ISSUES.

REAR UPPER CONTROL ARMS LOOSE WHILE TAKING MY CARE FOR LUBE & OIL FILTER CHANGE AT HOLZHAUER MOTORS IN CHEROKEE, IA (AUTHORIZED DEALER) I MENTIONED TO THE SERVICE ADVISOR THAT MY VEHICLE ROAD LIKE AN "OLD DODGE PICKUP." AFTER DOING THE LUBE & OIL FILTER CHANGE I RECEIVED A CALL FROM THE SERVICE ADVISOR CONTACTED ME STATING THAT THE REAR UPPER CONTROL ARMS WERE LOOSE AND NEEDED REPLACING. AN ESTIMATE OF $850.00 PLUS TAX WAS GIVEN. THE REPLACEMENT WAS MADE ON NOVEMBER 18, 2015 AND THE VEHICLE STILL RIDES LIKE A TANK.

OIL LEAKS,05/22/2016. I HAVE DAD SEVERAL HARD BREAKING TIMES -HIGHWAY-AND I HAVE SENSE NOTICED OIL LEAKING AND SMELLED OIL SMOKE FROM ENGINE.I HAD RECALL #15757 BACK IN 02/2016.CALLED ABOUT PARTS TO FIF PROBLEM.THEY SAY THEY CANT GET PARTS,-ON BACK ORDER- BEEN ALMOST 6 MONTHS,STILL NO PARTS.LOUDACROUS.NO EXCUSE.

POWER STEERING PUMP WEAR CONDITION RECEIVED A RECALL NOTICE FROM BUICK SEPTEMBER 2014 IN REGARDS TO A POWER STEERING PUMP WEAR CONDITION, BUT THE LETTER ADVISED NOT TO TAKE TO THE DEALER FOR REPAIR UNTIL IT WAS AN ISSUE. THE LETTER DID NOT STATE SPECIFICS AS TO HOW AN INDIVIDUAL WOULD KNOW THAT THERE WAS AN ISSUE BUT WHILE TAKING THE VEHICLE TO HOLZHAUER MOTORS IN CHEROKEE, IA (AUTHORIZED DEALER) ON JUNE 17, 2015 FOR SERVICE (LUBE & FILTER CHANGE) I MENTIONED TO THE SERVICE ADVISOR THAT WHEN I TURNED MY STEERING WHEEL THERE WAS A WHINING SOUND. I WAS LATER CONTACTED BY THE SERVICE ADVISOR STATING THAT THE POWER STEERING PUMP NEEDED TO BE REPLACED AND THE COST OF REPLACING THE ACTUAL PUMP AND LABOR WAS COVERED UNDER SAID WARRANTY. THE SERVICE ADVISOR ALSO INFORMED ME THAT THE RACK AND PINION ALSO NEEDED TO BE REPLACED. THE SERVICE ADVISOR CLEARLY STATED THAT THE REASON THE RACK AND PINION NEEDED REPLACING WAS BECAUSE THE POWER STEERING PUMP HAD GONE OUT, BUT THE PARTS AND LABOR TO REPLACE THE RACK AND PINION WAS NOT COVERED UNDER THE POWER STEERING PUMP WARRANTY, EVEN THOUGH THAT IT WHAT CAUSED THE RACK AND PINION TO FAIL.

THE RECALL AND FREE REPLACEMENT OF THE 2016 BUICK VERANO DUE TO ITS CAR STATUS AS A "FEDERATION VIOLATION AND RESTRICTED CODE" OF "CARS NOT TO BE SOLD NOR LEASE IN THE UNITED STATES OF AMERICA BEARING A VIN#PP". WHERETO THE CAR HAS ANTI-LOCK BREAK FOR HOT CLIMATE COUNTRY. NO AUTOMATIC BREAKING SYSTEM (ABS), NO TRACTION CONTROL SYSTEM (TSC), AND NO HEATING ELEMENTS FOR THE FLUID CASE HOLDERS. HENCE FORTH MY "BUICK VERANO 2016 CAR DID NOT COMPLY TO THE MUST REQUIREMENTS FOR ALL CARS IN SNOW COUNTRY LIKE USA". THE BUICK MANUFACTURING AND CAR INSURANCE HAS ORDER IMMEDIATE RECALL AND FREE REPLACEMENT REQUESTING INTERVENTION FOR ""ABELOFF BUICK IS NOT ACTING AND COMPLYING TO THE RECALL AND REPLACEMENT ORDERS"" AS ATTACHED FOR THEY ARE IGNORING THE STATUS OF THE CAR; THE DOCUMENTS ATTACHED ARE AS FOLLOWS, FOR CONSIDERATION AND PERUSAL TO THE RECALL AND FREE REPLACEMENT OF THE BUICK CAR; 1. SENIOR BUICK ADVISORY FOR RECALL AND REPLACEMENT. 2. INSURANCE REPLACEMENT ORDER, ASAP STATUS PRIOR TO WINTER. 3. US VIN CHECK REPORT, DEPICTING ALREADY RECALLED, WITH RESTRICTION CODE TO BE SOLD IN THE USA. 4. PERRY-BUICK CHECK REPORT AS GOOD WRENCH CAR, ANTI-BREAK OR DRUM BREAK. SERIES OF E-MAIL HAD BEEN SENT SINCE MARCH 2016 AND THE LATEST WAS 6/27/2016, REQUESTING INTERVENTION TO IMPOSED PERUSAL TO THE ORDERS AS MENTIONED THAT ARE IGNORED BY THE DEALERSHIP ABELOFF BUICK, THIS IS LIFE THREATENING ISSUE AND A REAL FEDERAL ROAD SAFETY VIOLATION FOR SELLING/LEASING OUT A BAND CAR IN THE USA. PLEASE INTERVINE BY IMPOSING TO "ABELOFF BUICK" TEL # 570-421-9900 TO "RECALL AND GIVE THE FREE REPLACEMENT CAR TO THE REGISTERED OWNER OF THE 2016 BUICK CAR SUBJECT TO CAR RECALL AND FREE REPLACEMENT", AND HEREIN SUBMITTING THE FORMAL COMPLAINT WITH URGENT STATUS AND AS DEEM REQUIRED BY LAW.

TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AFTER THE IGNITION WAS TURNED OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT FAILED TO REMEDY THE VEHICLE. THE CONTACT HAD TO REPLACE A RELAY SWITCH FOR THE FUEL PUMP AND TWO WEEKS LATER THE FAILURE REOCCURRED. FURTHERMORE, THE CONTACT STATED THAT THE REAR SEAT ON THE DRIVER'S SIDE WOULD GET EXTREMELY HOT. THE CONTACT WAS CONCERNED THAT THE FAILURE COULD CAUSE A FIRE. THE VEHICLE WAS THEN TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUSE BOX NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 99,600.

THE 2005 BUICK TERRAZA IS EQUIPPED WITH A GM STABILITRACK SYSTEM, WHICH COMBINES ANTI-LOCK BRAKE, TRACTION AND STABILITY CONTROL SYSTEMS. I WAS DRIVING THIS VEHICLE AT 60 MPH ON A STRAIGHT ROAD DURING A DRY, SUNNY DAY AND FULLY LOADED WITH CAMPING GEAR, CHILDREN, THEIR COMPUTER GAMES AND MY WIFE. THE VEHICLE WAS PULLING A SMALL TRAILER. IN AN INSTANT, THE VAN LURCHED AS THE BRAKES ENGAGED ON THEIR OWN. WE LOST 20 MILES PER HOUR IN A SECOND. WE PITCHED FORWARD IN OUR SEAT BELTS, AND THE VAN SWERVED TO THE LEFT INTO THE OTHER LANE OF THE INTERSTATE. I STEERED AS BEST I COULD, BUT IT FELT LIKE SUGGESTING A DIRECTION MORE THAN DRIVING. EVERYTHING WAS MUSHY AND THE TRAILER WANTED TO KEEP GOING. WE PITCHED LEFT AND RIGHT TWICE. THE PANEL SAID THAT THE 'STABILITY CONTROL SYSTEM ACTIVE.' I MANAGED TO STEER TO THE RIGHT SHOULDER AND STOP. I BREATHED AND PRESSED ON THE HAZARD LIGHTS. THE KIDS ASKED WHAT HAPPENED, AND I MANAGED TO SAY THAT WE ONLY TOOK A YEAR OFF OF MY LIFE, SAVED THEIRS, AND ENDED THE LIFE OF THIS VAN. A MILE AHEAD, THE INTERSTATE WAS RESTRICTED TO ONE LANE GOING EACH DIRECTION.

THE 2005 BUICK TERRAZA IS EQUIPPED WITH A GM STABILITRACK SYSTEM, WHICH COMBINES ANTI-LOCK BRAKE, TRACTION AND STABILITY CONTROL SYSTEMS. I WAS DRIVING THIS VEHICLE AT 60 MPH ON A STRAIGHT ROAD DURING A DRY, SUNNY DAY AND FULLY LOADED WITH CAMPING GEAR, CHILDREN, THEIR COMPUTER GAMES AND MY WIFE. THE VEHICLE WAS PULLING A SMALL TRAILER. IN AN INSTANT, THE VAN LURCHED AS THE BRAKES ENGAGED ON THEIR OWN. WE LOST 20 MILES PER HOUR IN A SECOND. WE PITCHED FORWARD IN OUR SEAT BELTS, AND THE VAN SWERVED TO THE LEFT INTO THE OTHER LANE OF THE INTERSTATE. I STEERED AS BEST I COULD, BUT IT FELT LIKE SUGGESTING A DIRECTION MORE THAN DRIVING. EVERYTHING WAS MUSHY AND THE TRAILER WANTED TO KEEP GOING. WE PITCHED LEFT AND RIGHT TWICE. I MANAGED TO STEER TO THE RIGHT SHOULDER AND STOP. I BREATHED AND PRESSED ON THE HAZARD LIGHTS. THE KIDS ASKED WHAT HAPPENED, AND I MANAGED TO SAY THAT WE ONLY TOOK A YEAR OFF OF MY LIFE, SAVED THEIRS, AND ENDED THE LIFE OF THIS VAN. A MILE AHEAD, THE INTERSTATE WAS RESTRICTED TO ONE LANE GOING EACH DIRECTION.

TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 50 MPH, THE ACCELERATOR PEDAL DEPRESSED INDEPENDENTLY AND THE VEHICLE ACCELERATED WITHOUT WARNING. THE BRAKE PEDAL HAD TO BE DEPRESSED WITH EXTREME FORCE IN ORDER FOR THE VEHICLE TO STOP. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY FAILED AND NEEDED TO BE REPLACED AND THE ECU NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

CAR WOULD NOT SHIFT FROM REVERSE TO THE PARK POSITION. THE CAR'S SHIFT CABLE HAD BROKEN LEAVING THE CAR IN AN UNSAFE REVERSE POSITION. TURNED OFF THE CAR, SET THE PARKING BRAKE AND CALLED TO HAVE THE CAR TOWED TO A REPAIR SHOP. THE REPAIR SHOP REPLACED THE SHIFTER CABLE AND STATED THIS IS A COMMON PROBLEM WITH THIS GM PLATFORM, TO THE POINT THE SHOP KEEPS THE REPLACEMENT CABLES IN STOCK. THIS IS A SAFETY ISSUE AND I HAVE READ THAT GM HAS A RECALL OUT FOR 2014 SHIFTER CABLES EXPERIENCING THE SAME PROBLEM.