BUICK Complaints

ON MAY 13, 2016 I WENT TO OPEN THE DRIVER'S SIDE FRONT DOOR. THE CAR WAS STATIONARY. TO MY UTTER SURPRISE, THE HANDLE CAME COMPLETELY OFF! ON MAY 25, I TOOK IT TO REICHARD, DEALERSHIP. SINCE THE CAR HAS ONLY 54, 589 MILES ON IT I ASKED THE DEALER FOR ASSISTANCE IN PAYING TO FIX IT. HE REFUSED, SAYING "WE GET A LOT OF THESE. THE MANUFACTURER USED PLASTIC INSTEAD OF METAL AND THE PLASTIC BREAKS." I ASKED THE ADVISOR TO CALL GENERAL MOTORS. SHE DID AND REPORTED BACK TO ME THAT GM WOULD NOT DO ANYTHING. ONE OF THE ADVISORS TOLD ME THAT I CAN EXPECT THE OTHER THREE DOOR HANDLES TO BREAK AS WELL. SINCE THE CAR ONLY HAS 54K MILES, HOW COULD THAT HAPPEN? I HAVE THREE OTHER CARS AND ONLY DRIVE THE LUCERNE A FEW TIMES A YEAR, MAINLY ON OUT-OF-TOWN TRIPS. THEREFORE, I HAVE DRIVEN THE CAR ONLY ABOUT 5,500 MILES PER YEAR. I CONSIDER THIS A DEFECT IN THE DESIGN AND MANUFACTURING OF THIS VEHICLE. THIS DEFECT WILL COST ME ABOUT $1,000. BUT MOST IMPORTANTLY, IT COULD BE A SAFETY HAZARD IF/WHEN A I NEED TO TO ENTER THE CAR AND WHEN SOMEONE HAS TO BE QUICKLY EXTRACTED FROM THE CAR! ALSO, A FEW FRIENDS AND COMPLETE STRANGERS WHO OWN BUICK LUCERNES HAVE TOLD ME THAT I CAN EXPECT TO HAVE TRANSMISSION PROBLEMS WITH THIS CAR. HAVE YOU HAD COMPLAINTS WITH THE TRANSMISSIONS?

DRIVERS SIDE AIR BAG LIGHT COMES ON AND REMAINS ON WHILE DRIVING OR STOPPED FOR VARYING TIMES. SEAT BELTS ARE ALWAYS USED AND IT DOES NOT MATTER IF A PASSENGER IS IN THE CAR OR NOT . LOCAL DEALER UNABLE TO DIAGNOSE. ON GOING SINCE 10/01/2015

MY ENCLAVE 2009 WAS CAUGHT FIRE WHEN IT WAS PARKED STATIONARY IN A GARAGE AT 9:40AM ON 5/30/2016. THE FIRE STARTED FROM THE RIGHT FRONT OF THE VEHICLE, WHICH RESULTS IN THE WHOLE CAR TOTALED. ME AND MY FAMILY HAVE BEEN SUFFERING MUCH FROM THIS EVENT. IT'S HARD TO BELIEVE IT HAPPENED TO OUR VEHICLE. THIS VEHICLE HAS LOW MILEAGE (ABOUT 30,000), WELL MAINTAINED BY US AND GM SHOP IN THE PAST (ALL THE RECORDS ARE AVAILABLE IN GM SYSTEM). ON 5/31 WE REPORTED TO GM WITH DETAILED INFORMATION AND REQUESTED AN INVESTIGATION. ON 6/2, CUSTOMER DEPARTMENT CONTACTED ME, STATING THAT THEY DON'T CARE ABOUT THE CAUSE OF THE FIRE AND THEY DON'T INVOLVE IN AN INVESTIGATION AS WE HAVE OUR INSURANCE COVERED. I TOLD THEM NO MATTER OUR INSURANCE COMPANY INITIATES AN INVESTIGATION OR NOT, AS THE MANUFACTURER, GM NEEDS TO CHECK THIS VEHICLE AND TAKE RESPONSIBILITY AND IMPROVE ITS PRODUCT IF THERE IS A DEFICIT IN GM ENGINE. HOWEVER THEY STILL ASSERTED THAT THEY DON'T TAKE CARE OF SUCH CASE. I HAVE KEPT THE RECORD OF OUR CONVERSATION IN CASE NEEDED. IT'S AN UNHAPPY EXPERIENCE. ALL THE EVIDENCE WE GOT SO FAR SUGGESTED IT'S THE PROBLEM OF THE ELECTRONICAL SYSTEM/ENGINE. WE DON'T WANT IT TO HAPPEN TO OTHER PEOPLE. WE HOPE GM TO HAVE SOMEONE TO INITIATE AN INVESTIGATION ASAP.

2007 BUICK LACROSSE. CONSUMER REQUESTS REIMBURSEMENT FOR RECALL NOTICE 15V519000. *SMD THE CONSUMER STATED THE HEADLIGHTS UNEXPECTEDLY STOPPED WORKING. AFTER THE CONSUMER TOOK THE VEHICLE TO THE DEALER, A FEW DAYS LATER, A RECALL LETTER REGARDING THE HEADLIGHTS ARRIVED IN THE MAIL. *JB

TL* THE CONTACT OWNS A 2003 BUICK REGAL. WHILE DRIVING 20 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY WHEN THE ACCELERATOR PEDAL WAS NOT DEPRESSED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER TRAIN CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 82,000.

TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. WHILE PLACING SUITCASES IN THE REAR OF THE VEHICLE, THE LIFTGATE FELL AND STRUCK THE CONTACT'S BACK AND NECK. THE CONTACT WAS NOT INJURED. ON ANOTHER OCCASION, THE LIFTGATE FELL WHILE LOADING GROCERIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 89,999.

TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AFTER BEING FILLED WITH FUEL AND THE INSTRUMENT CLUSTER FAILED TO ILLUMINATE. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING WHERE IT WAS DIAGNOSED THAT THERE WAS A SHORT IN THE FUSE BLOCK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. WHILE DRIVING APPROXIMATELY 70 MPH, A STRONG BURNING ODOR WAS PRESENT. THE CONTACT DROVE HOME AND SHUT OFF THE VEHICLE. TWO HOURS LATER, THE VEHICLE WOULD NOT START AND WAS TOWED TO AN INDEPENDENT MECHANIC. IT WAS DIAGNOSED THAT THE REAR FUSE BOX TERMINAL BURNED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,100.

DRIVERS SIDE DOOR ELECTRICAL FIRE - VERY SIMILAR TO RECALL 15700 -FLUID ENTERED INTO THE DRIVER'S DOOR MASTER POWER WINDOW SWITCH MODULE, CAUSING CORROSION THAT COULD RESULT IN A SHORT IN THE CIRCUIT BOARD, CAUSING WINDOW SWITCHES, LOCKS, ETC TO BECOME INOPERATIVE. ALSO RESULTED IN AN ELECTRICAL FIRE. VEHICLE WAS UNATTENDED IN A PARKING LOT AND WINDOW WAS OPEN JUST AN INCH. UPON RETURN TO CAR WINDOW WAS UP AND DOOR WOULD NOT OPEN WITH REMOTE. OPENED VEHICLE WITH KEY AND NOTED HORRIBLE SMELL OF ELECTRICAL FIRE AND ALL DRIVERS SIDE DOOR ELECTRICAL FEATURES WERE INOPERATIVE

WHEN DRIVING AT NIGHT HEAD LIGHTS JUST SHUT OFF BRIEFLY. IT SEEMS TO DO THIS ON DIMS OR BRIGHTS. I SEE A LOT OF SIMILAR COMPLAINTS AND I DON'T SEE ANY RECALLS. THEY COME BACK ON, BUT I CAN'T SEEM TO DETERMINE IF THEY COME BACK ON FROM MESSING WITH THE SWITCH OR IF THEY JUST COME BACK ON BY THEMSELVES. I'M NOT SURE IF THE TAILLIGHTS GO OUT AS WELL BUT IF THEY DO THAT'S A HAZARD FOR THOSE COMING UP BEHIND ON HIGHWAY AT 65 MPH. THIS IS CLEARLY A SAFETY HAZARD THAT NEEDS TO BE ADDRESSED!