BUICK Complaints

TAKATA RECALL. CAR'S AIR BAGS DEPLOYED WHEN CAR WAS STARTED. CAR WAS IN PARK. IT WAS NOT EVEN GOING TO BE DRIVEN ONLY STARTED TO PUT DOWN THE WINDOWS. AS SOON AS THE KEY WAS TURNED BOTH AIRBAGS DEPLOYED CAUSING THE DASH TO POP OUT OF PLACE AND CRACK THE WINDSHIELD.

TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH AT NIGHT, THE EXTERIOR LOW BEAM HEADLIGHTS BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN REPLACED AN UNKNOWN MODULE RELATED TO THE HEAD LIGHTS. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000. THE VIN WAS UNAVAILABLE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE LOW BEAMS HEADLIGHTS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE HEADLIGHTS HAD BLOWN AND NEEDED TO BE REPLACED. THE VEHICLE HEADLIGHTS WERE REPLACED HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE FAILURE HAD RECURRED APPROXIMATELY EVERY 90 DAYS FOR TWO YEARS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT PROVIDED. UPDATED 05/10/16*LJ THE CONSUMER STATED THE DEALER REPLACED THE HEADLIGHT AT NO CHARGE. UPDATED 05/11/16.*JB

THERE HAS BEEN AN UNUSUAL TINGLING NOISE (EXAMPLE: TAPPING SOUND OF AN ALUMINUM TIN PAN) COMING FROM THE REAR DRIVER LEFT AND PASSENGER RIGHT SIDES OF THE BODY PILLAR PANELS. THE SOUND IS NOTICED WHILE DRIVING ON RUGGED PAVEMENT AND ALSO WITH INCREASED SPEED ON THE PAVEMENT. SERVICE RECORDS CAN BE FURNISHED OF MULTIPLE VISITS TO THE DEALER ADDRESSING MY CONCERN/COMPLAINT, BUT THERE HAS BEEN NO SATISFACTORY RESOLVE. MOSS BROTHERS HAS BEEN VERY GENEROUS IN MAKING ACCOMMODATIONS (LOANERS, DOLLAR INCENTIVES) FOR ME WHILE MY VEHICLE WAS BEING DIAGNOSED AND KEPT UNDER THEIR CARE, BUT I ALSO HAVE A COMPLAINT ABOUT HOW DEALER SURVEYS ARE STRUCTURED. PLEASE NOTE FOR THE RECORD, I HAVE COMPLETED AND SUBMITTED TO THE DEALER MANY SURVEYS GIVING THEM PRAISE FOR THEIR SERVICE, ONLY BECAUSE I HAD TO PICK AND CHOOSE WHICH BATTLE I WANTED TO FIGHT TO GET WHAT I NEEDED TO HAVE DONE. THERE WERE A FEW TIMES WHERE PRAISE WAS IN ORDER BUT MORE TIMES WHEN IT WAS NOT. ONE TIME WHEN I WROTE A COMPLAINT LAST YEAR, I WAS VERBALLY SCALDED IN A PHONE CONVERSATION ABOUT THAT AND WAS TOLD THAT ALL THEY DID TO ASSIST WITH LOANER PROVISIONS, THAT MY NEGATIVE SURVEY AFFECTS THE DEALERSHIP'S RATING AND EMPLOYEE BONUS/RECOGNITION. I FELT AT THAT MOMENT, "VOICELESS" AND LIKE THEIR "UNWANTED STEP-CHILD". WITH THAT SAID, I TREAD GINGERLY ON HOW MY REAL OPINION IS EXPRESSED WHEN COMPLETING DEALER SURVEYS NOW. I WOULD LOVE TO CONTINUE BUYING BUICK VEHICLES AS THIS IS MY SECOND BUICK LACROSSE THAT I HAVE PURCHASED FROM MOSS BROTHERS, BUT I FEEL THERE IS MUCH WORK YET TO BE DONE TO IMPROVE THE INTEGRITY OF HOW SURVEYS ARE STRUCTURED SO AS TO NOT JEOPARDIZE THE CUSTOMER'S LOYALTY TO THE BRAND, ASSISTANCE SERVICES BEING PROVIDED AND DOLLAR INCENTIVES BEING GIVEN TO KEEP CUSTOMERS AS A SATISFIED AND LONG-TERM CUSTOMER.

MY GIRLFRIENDS 2014 BUICK ENCORE WITH ABOUT 15,000 SUDDENLY HAD THE BRAKE PEDAL GO "SPONGY". TWICE AT INTERSECTIONS WHILE HOLDING THE BRAKE PEDAL DOWN IT WOULD SUDDENLY DROP ABOUT 1/2" LOWER. ALSO WHILE SITTING AT A STOP WITH THE ENGINE RUNNING IT BECAME POSSIBLE TO CONTINUALLY PUSH ON THE BRAKE PEDAL UNTIL IT REACHED THE FLOOR. HER 2014 ENCORE HAS ONLY ABOUT 5000 MILES OF IN TOWN DRIVING WITH THE REST OF THE MILEAGE BEING HIGHWAY. THE LOCAL BUICK DEALER (BACHRODT IN ROCKFORD ILL) NOTICED A SMALL DROP IN THE BRAKE FLUID LEVEL LEVEL, BUT DISMISSED THIS DROP AND THE PEDAL CHANGE TO "NORMAL BRAKE WEAR" AND WOULD DO NOTHING TO FIX THE PROBLEM. UPON TAKING IT TO THE BUICK DEALER (ANTHONY BUICK) IN GURNEE ILL FOR INSPECTION, THAT DEALER FOUND A "LEAKING MASTER BRAKE CYLINDER" AND REPLACED IT UNDER WARRANTY. HAD I NOT "FORCED THE ISSUE" AND TAKEN THE CAR 45MILES AWAY FOR A 2ND OPINION, WE WOULD HAVE BEEN STUCK WITH A CAR DRIVING WITH A LEAKY MASTER BRAKE CYLINDER UNTIL IT FAILED AND CAUSED AN ACCIDENT. IT IS ALSO INTERESTING TO NOTE THAT THE REPLACEMENT "PART NUMBER" OF THE MASTER BRAKE CYLINDER HAS CHANGED FROM WHEN THE CAR WAS NEW IN NOVEMBER OF 2014. A PHOTO OF THE SERVICE RECORD SHOWING THE BRAKE CYLINDER IS ATTACHED.

CENTRAL LOCKING HAS FAILED RESULTING IN PERSONS BEING LOCKED IN THE CAR. ALL BUTTONS AND FOBS STILL SEEM TO ILLICIT LIGHTS AND BEEPING ETC. BUT THE DOORS WILL NOT LOCK OR MORE IMPORTANTLY UNLOCK. THE PLUNGER ON THE DRIVER DOOR COULD NOT EVEN BE PULLED UP MANUALLY. THIS IS ABOUT A DANGEROUS AS A FAILURE CAN GET. I'M PRETTY CLEVER BUT THIS IS NOT SOMETHING I'M GOING TO ABLE TO FIX.

RENTED AUTO FROM ENTERPRISE LEASING COMPANY OF ST. LOUIS, DROVE 412 MILES WITH THE SEAT HEATERS ON. WHEN I GOT OUT OF THE CAR I FELT AN INTENSE BURNING SENSATION ON MY LOWER BACK. BEFORE BED MY HUSBAND LOOKED AT IT AND SAID IT WAS VERY VERY RED. I AM A BACK SLEEPER SO I HAD A VERY RESTLESS NIGHT. BY THE NEXT MORNING THE RED SPOTS HAD BLISTERED AND ARE PAINFUL. I CALLED GM CUSTOMER SERVICE TO REPORT THE INCIDENT AND THEY TOLD ME THAT I WOULD HAVE TO TALK TO ENTERPRISE LEASING COMPANY OF ST. LOUIS; WHICH IS JUST RIDICULOUS - ENTERPRISE DID NOT MAKE THE CAR! EVENTUALLY I WAS GIVEN CASE NUMBER 8-1897481531. I HAVE READ OTHER REPORTS OF GM BEING SUED FOR BURNS FROM SEAT HEATERS, GM SHOULD BE REQUIRED TO INSTALL A SAFETY FEATURE TO PROTECT CONSUMERS FROM THIS FEATURE.

TL* THE CONTACT OWNS A 2012 BUICK VERANO. AFTER THE VEHICLE WAS SERVICED, THE BRAKES MADE AN ABNORMAL NOISE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. IN ADDITION, WHILE DRIVING AT AN UNKNOWN SPEED, THE WINDSHIELD WIPERS FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.

RE: NHTSA CAMPAIGN 15V519000 (GM SAFETY RECALL 14291). THIS PROBLEM RESULTS IN FAILURE OF HEADLIGHTS. I RECEIVED LETTER FROM GM IN SEPTEMBER 2015. IT INDICATED THAT A PERMANENT SOLUTION WAS NOT YET AVAILABLE. TODAY I CHECKED WITH GM AND THEY INDICATED THE PERMANENT SOLUTION IS NOT YET AVAILABLE AND FURTHERMORE THEY HAVE NO SCHEDULE FOR COMPLETION. OBVIOUSLY, HEADLIGHT FAILURE IS A SIGNIFICANT SAFETY CONCERN (WHICH HAS HAPPENED TWICE TO ME). FOR GM NOT TO HAVE DEVELOPED A PERMANENT SOLUTION, OR APPARENTLY EVEN A SCHEDULE FOR DOING SO, IS EXTREMELY DISAPPOINTING.

TL* THE CONTACT OWNS A 1999 BUICK REGAL. WHEN THE ENGINE WAS IN OPERATION, SMOKE APPEARED THROUGH THE AIR VENTS. THE SMOKE CAUSED THE CONTACT TO BECOME DIZZY. IN ADDITION, THE VEHICLE WAS LOSING OIL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. PARTS DISTRIBUTION DISCONNECT.