BUICK Complaints

View complaints related to BUICK. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2012 BUICK ENCLAVE
    - LOUISVILLE, KY

    6/30-GM SAM SWOPE TIM CALLS AND SAID CAR MAKING LOUD NOISE AND THEY DON'T KNOW WHY? 7/2 THURSDAY NIGHT PICKUP CAR AFTER THEY REPLACED TIMING CHAIN AND WATER PUMP. 7/4-SATURDAY ARRIVE IN FLORIDA, CAR WON'T START. 7/6-MONDAY CAR TOWED TO SAM TAYLOR DEALERSHIP IN FT. WALTON. THEY FOUND STARTER ENGAGING WHILE CAR WAS RUNNING MAKING LOUD NOISE. 7/10-FRIDAY NIGHT AND CAR STILL NOT READY AFTER A WEEK. STARTER AND ECM REPLACED AND ALL WIRES ON ENGINE HARNESS SPLICED(73 PER WORK RECEIPT). 7/27-VIEWED CAR WITH TRACE STARR, SAM SWOPE SERVICE MGR, AND SHOWED HIM WHERE ALL WIRES SPLICED AND MENTIONED STARTER ENGAGING AND I'M CONCERNED ABOUT POSSIBLE FLYWHEEL DAMAGE, HE SAID HIS TRANSMISSION GUY COULD NOT HEAR ANYTHING WRONG SO IT'S OKAY AND SPLICING ALL THE WIRES IS CONSIDERED OKAY REPAIR. DURING THIS TIME I APPROACHED A GM SERVICE MGR IN A CITY AN HOUR AWAY AND HE SAID ABSOLUTELY NOT ON THE SPLICING AND HARNESS SHOULD BE REPLACED. HAD NOT CHOICE BUT TO DRIVE IT AND IT WAS RUNNING OKAY WITH AN OCCASIONAL ODD OCCURRENCE LIKE AC WHISTLING(VIDEOTAPED). 12/29-BROUGHT IN FOR RECALL, BACK LEFT WINDOW NOT WORKING, AND STABILITRAC AND TRACTION CONTROL WARNING WITH CHECK ENGINE LIGHT. SAM SWOPE REFLASHED THE ECM. 1/6/16-CAR STALLED AND QUIT WITH "SERVICE ENGINE SOON" CHECK ENGINE LIGHT. TOOK TO SAM SWOPE(NOW COURTESY BUICK) AND THEY REPLACED FUEL PUMP. 3/12/16-MY WIFE WAS DRIVING STRAIGHT ON DRY PAVEMENT AT 20MPH AND CAR STALLED HARD BUT DID NOT QUIT AND THE TRACTION CONTROL CHECK ENGINE LIGHT CAME ON. 3/17/16-COURTESY BUICK "REPLACED CYLINDER 4 COIL AND PLUG COIL FAILED". I WAS TOLD COIL REPLACED, CAR HAS NOT ACTED UP AGAIN. 3/23-GM CALLED ME TODAY ASKING IF I WAS SATISFIED AND I REPEATED THAT THE REPAIR WAS INCORRECT IN FLORIDA, THEY ASKED FOR THE GM SERVICE MGR NEARBY THAT TOLD ME IT WAS NOT CORRECT AND I WOULD NOT GIVE THEM HIS NAME.

    Source: NHTSA WEB SITE
  • 2006 BUICK LUCERNE
    - HOHOKUS, NJ

    DRIVER DOOR HANDLE BREAKS JUST LIKE THE DOOR HANDLE ON THE CADILLAC. WHY WAS CADILLAC RECALLED BUT NOT BUICK? LET'S BE FAIR BOTH ARE GM CARS. CLEARLY A DEFECT ACCORDING TO SERVICE DEPT. THERE ARE SO MANY.

    Source: NHTSA WEB SITE
  • 2008 BUICK LUCERNE
    - NORWICH, CT

    FUEL PUMP SHORTS OUT AND MELTS THE FUSE BOX THIS WAS WITH THE CAR PARKED IN THE DRIVEWAY COULD BE A FIRE HAZARD IF THIS HAPPENS YOU LOSE ALL CONTROL OF THE CAR AND MAKES IT A DEATH TRAP

    Source: NHTSA WEB SITE
  • 2008 BUICK ENCLAVE
    - COLORADO SPRINGS, CO

    WHILE DRIVING I NOTICED THE PASSENGER AIRBAG LIGHT WOULD COME ON AND OFF. NOW IT STAYS ON ALL THE TIME. I TOOK IT IN AND FOUND OUT THAT THE PASSENGER PRESENCE MODULE NEEDS TO BE REPLACE AT A COST TO ME OF $900.00. I SEE THAT THIS IS AN ONGOING PROBLEM MANY PEOPLE HAVE WITH THIS CAR. HOW IS THIS NOT A RECALL?

    Source: NHTSA WEB SITE
  • 2002 BUICK REGAL
    - PHOENIX, AZ

    TL* THE CONTACT OWNS A 2002 BUICK REGAL. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE PART NEEDED WAS NOT AVAILABLE. THE DEALER CANCELLED AN APPOINTMENT TWICE, STATING THAT THE PARTS WERE STILL NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2005 BUICK LACROSSE
    - HATTIESBURG, MS

    TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE DRIVING 15 MPH, THE VEHICLE STALLED. THE FAILURE OCCURRED ONLY WHEN DRIVING OVER A BUMP IN THE ROAD. IN ADDITION, THE IGNITION SWITCH FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE IGNITION KEY WAS REPLACED, BUT THE IGNITION SWITCH WAS NOT REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 153,043.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2007 BUICK LACROSSE
    - WEST SENECA, NY

    TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT THE HEADLAMPS FLICKERED OCCASIONALLY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PARTS TO DO THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/10/16*LJ

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2010 BUICK LACROSSE
    - PEMBROKE PINES, FL

    THREE DAYS AGO, WHILE ON A TRIP FROM THE WEST COAST OF FLORIDA TO THE EAST COAST OF FLORIDA; AND WHILE DRIVING ON THE HIGHWAY AT 65 MPH, THE WARNING BELLS STARTED DINGING AND THE MESSAGES: SERVICE STABILITRAK, ABS, AND PARK ASSIST OFF KEPT FLASHING OFF AND ON; THE CAR BEGAN JERKING AND LOSING ENGINE POWER; THE TACHOMETER, SPEEDOMETER, AND TEMPERATURE GAUGES WERE JUMPING AROUND ALL OVER THE PLACE; AND THE CHECK ENGINE LIGHT CAME ON. (A VIDEO OF WHAT OCCURRED WAS TAKEN TO SHOW AS PROOF). I MANAGED TO PULL OFF THE SIDE OF THE ROAD, TURNED THE CAR OFF AND SAT FOR SEVERAL MINUTES, THEN STARTED THE CAR AGAIN. LESS THAN A MINUTE AFTER I GOT BACK ON THE HIGHWAY, THE SAME EVENTS OCCURRED AGAIN. AFTER AT LEAST 30 MINUTES OR MORE OF THE CAR CONTINUING TO MALFUNCTION WHILE DRIVING; IT SUDDENLY STOPPED GIVING ME WARNING SIGNALS AND ENGINE POWER SEEMED TO STABILIZE; HOWEVER, THE CHECK ENGINE LIGHT REMAINED ON. ONCE I REACHED MY DESTINATION, I DIDN'T USE THE CAR FOR TWO DAYS. MY RETURN TRIP HOME, WHICH WAS APPROXIMATELY 140 MILES, WAS UNEVENTFUL; HOWEVER, THE VERY NEXT MORNING ON MY WAY TO WORK, WHILE SITTING IN TRAFFIC ON THE EXPRESSWAY, THE WARNING BELLS SUDDENLY STARTED RINGING AGAIN, AND THE SERVICE STABILITRAK AND ABS LIGHTS CAME ON. FORTUNATELY I WAS ABLE TO MAKE IT TO WORK AND CALLED THE BUICK DEALER TO BRING MY CAR IN TO HAVE IT CHECKED. IN THE PAST FEW MONTHS, THIS PROBLEM HAS OCCURRED 3 TO 4 TIMES, BUT EACH TIME ONLY LASTED MOMENTS AND NEVER TO THE EXTREME THAT IT DID . I RECEIVED A LETTER FROM BUICK ABOUT 3 MONTHS AGO THAT PERTAINED TO SUCH ISSUES AND LOSS OF ENGINE POWER; AND THE LETTER STATED THAT THE CAR SHOULD BE TAKEN TO THE BUICK DEALER AND REPAIRED AT NO COST. THIS IS AN EXTREMELY DANGEROUS PROBLEM THAT NEEDS TO BE ADDRESSED AND RESOLVED IMMEDIATELY.

    Source: NHTSA WEB SITE
  • 2001 BUICK REGAL
    - EAST WEYMOUTH, MA

    2001 BUICK REGAL. CONSUMER WRITES IN REGARDS TO PARTS NOT AVAILABLE TO REPAIR EXHAUST MANIFOLD ENGINE COMPARTMENT FIRE RECALL NOTICE. *SMD THE CONSUMER STATED ON JANUARY 18, 2016 THE VEHICLE CAUGHT ON FIRE. *JB

    Source: CONSUMER LETTER
  • 2006 BUICK LACROSSE
    - RALEIGH, NC

    BEGINNING TO DRIVE HOME AT NIGHT AND DISCOVERED THAT HEADLAMPS WERE NOT ILLUMINATED. STOPPED CAR TO VERIFY THAT HEADLAMPS WERE NOT WORKING. FOUND THAT HIGH BEAMS WOULD WORK BUT NOT LOW BEAMS. TRIED RESETTING AUTO HEADLAMPS WITHOUT SUCCESS. WAS ABLE TO DRIVE HOME WITH HIGH BEAMS. ONCE HOME TRIED RESETTING AUTO HEADLAMPS AGAIN - NO SUCCESS. NOT LIKELY THAT BOTH HEADLAMPS WENT OUT AT SAME TIME BUT CHECKED BULBS AND FUSES FOR LOW BEAM HEADLAMPS - ALL GOOD. HAVE SEEN REPORTS THAT HDM FOR 2006 LACROSSE FAILS AND HAS A RECALL BUT MY VIN IS NOT INCLUDED IN RECALL ON NHTSA SITE.

    Source: NHTSA WEB SITE