BUICK Complaints

Odometer Fraud. The contact owns a 2009 Buick Enclave. The contact purchased the vehicle from a local used car dealer in April 2025. The contact stated that the odometer and the bill of sales indicated that the mileage was 133,000. The contact stated that while registering the vehicle with Carshield, the contact was informed that the mileage was reported in January 2025 at 163,000. The dealer was made aware of the issue.

The contact owns a 2019 Buick Cascada. The contact stated that the convertible top rear glass had significantly detached from the top cover material. The vehicle was taken to the dealer, where it was determined that the entire convertible top needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: 17-NA-216 (Convertible Top Back Glass Separation from Top Cover Material). The manufacturer was notified of the failure. The failure mileage was approximately 50,500.

I started the car. Backed out of my driveway. Put into drive. The car stalled I shifted to park tried to restart. It wouldn’t. At that point I tried to put car into neutral I couldn’t. There is no way to shift this car into neutral. ( I checked with service department at gmdealer). This alone is dangerous the car cannot be moved. Anyway the car was towed to a dealer who fixed it. It was th fuel pump power module. The dealer and tow truck driver both told me this happens at least 5 times a week. There is no recall on this. My biggest concern is I could be on any road going high speeds and this part can fail. This is a death trap. There was no warning lights or messages to be found. PLEASE TAKE THIS MATTER SERIOUSLY SOMEONE IS GONNA DIE.

The contact owns a 2016 Buick Verano. The contact stated that the doors of the vehicle were locking and unlocking independently, and the radio failed to turn off as needed. The contact stated that an unknown relay and sensors were previously replaced; however, the failure persisted. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The contact stated that the vehicle was hacked. The failure mileage was approximately 189,000.

The catalytic converter has been replaced 3 times. The flex pipes has been repaired and replaced 4 times and the exhaust pipes has been welded on 5 times. The back tail pipe fail off while driving and had to be welded. The exhaust on this vehicle has given me many problems.

It is an unfortunate fact that since moving to area Federal Hill this vehicle and driver has been illegally surveillanced the car has been broken into with no signs of forced entry. As usual the billboard is visible for locals to observe. My only issue is waiting to act. The vehicle is legal with no visible or internal issues. I drive the vehicle at a safe speed to avoid traffic accidents. There was a state inspection failure with no real reason, another issue. Cars have specifically attempted to run me off the road. From BWI to Downtown Baltimore.

The contact owns a 2025 Buick Encore GX. The contact stated while driving on several occasions at undisclosed speeds and attempting to depress icons on the infotainment system, the screen froze. The vehicle was taken to a dealer on five occasions where it was diagnosed that the infotainment system needed to be reprogramed, and the radio needed to be replaced. The contact was also notified by the mechanic that the infotainment system screen needed to be replaced but the part was on back order. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 100.

The contact owns a 2024 Buick Enclave. The contact stated while his wife was driving 45 MPH, she heard a loud noise coming from the engine. a dealer was contacted. No warning lights illuminated. a dealer was contacted. The vehicle was taken a dealer where it was diagnosed that front exhaust seals was damaged. The vehicle was not repaired. The manufacturer was notified of the failure, and they opened a case. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 44,000.

See attached document for complaint. In June 2023, I received a safety recall from GM, identified with the number N232404980, informing me that my 2014 Buick Enclave SUV, VIN : had a dangerous defect in the front-driver airbag inflater. The letter stated that the necessary parts to repair my vehicle were not available on that date. For the past two years, I have been calling the dealers closest to my address, and they always give me the same response: "We don't have that spare part available yet" and that I should keep waiting . Two years have passed since their recall, and they still have not resolved my problem. Therefore, I am writing this letter so that you know that I am awaiting soon repair, and also to record that they are aware of the situation and that, therefore, GM is responsible for any safety issues that may arise due to your failure to guarantee the means of correcting the aforementioned defect in my car.

SUNROOF will not close, and yes, it is available for inspection upon request. Hard to drive because of the pouring down rain, and unable to close sunroof. I have called the dealership and was asked to bring it in for inspection, but the next morning it closed without problem. 2 days later it did the exact same thing. I waited 1 before opening again and when I tried to close the sunroof, it would NOT close again, until the next day. Now, I do not open it all. I have NOT had it inspected by anyone since it looked at the first time. No, warning lamps or messages prior or after since this has started.