BUICK Complaints

TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 55 MPH, THE HEADLIGHTS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HEADLIGHTS SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 167,000.

THE DASHBOARD PANEL IS SEPARATING AT THE FRONT WHERE IT MEETS THE DEFROSTER COWLING. THE SEPARATION IS INCREASING ALONG THE FRONT OF THE DASH FROM DRIVER TO PASSENGER SIDE, AND IS STARTING TO CURL UP CONSIDERABLY ON THE DRIVER SIDE. IT IS UNKNOWN HOW MUCH FURTHER THE SEPARATION/CURLING WILL CONTINUE, AND IS BEGINNING TO AFFECT THE VISION OF THE DRIVER JUST ABOVE THE HOOD. I ADDITION, OTHER COMPONENTS UNDER THE DASHBOARD ARE BEGINNING TO BE EXPOSED TO SUNLIGHT. FURTHER INVESTIGATION SUGGESTS THAT THIS IS AN EXTREMELY COMMON FAILURE WITH THIS MODEL VEHICLE, WITH MULTIPLE COMPLAINTS FROM CONSUMERS, RANGING FROM OBSCURED DRIVER VISION, TO POTENTIAL OR POSSIBLE AIRBAG DEPLOYMENT DUE TO EXPOSED COMPONENTS. INVESTIGATION ALSO SUGGESTS THAT GENERAL MOTORS IS NOT ACKNOWLEDGING THE EXISTENCE OF THE PROBLEM, NOR PROVIDING ADEQUATE SOLUTIONS FOR REPAIR DESPITE NUMEROUS CUSTOMER COMPLAINTS AND CONCERNS.

TAKAYUKI INFLATOR SO. AIRBAG WARNING LIGHT COMES ON MOST OF THE TIME WHILE DRIVING. TOOK TO DEALER TWICE AND TOLD NOTHING WRONG OR AIRBAG COULD FAIL. NOTHING WAS FIXED.

RECENTLY HAD TO REPLACE MY POWER STEERING GEAR DUE TO LEAKING SEALS THAT CAUSED FAILURE. ALSO POWER STEERING PUMP HAD TO BE REPLACED. POWER STEERING PUMP IS COVERED UNDER SPECIAL GM WARRANTY (14329 'LOSS OF POWER STEERING ASSIST'), BUT NOT POWER STEERING GEAR. IN DOING RESEARCH, IT SEEMS MANY CONSUMERS HAVE EXPERIENCED A SIMILAR ISSUE, BUT GM HAS NOT ISSUED A RECALL FOR THE POWER STEERING GEAR.

THE HEADLAMPS ON THE VEHICLE BEGAN TO DIM OCCASIONALLY WHEN I WOULD COME TO A COMPLETE STOP THEN WHEN MY VEHICLE HIT 140000 MILES THE FRONT HEADLIGHTS STOPPED WORKING EVEN AFTER I CHANGED THE BULBS. NOW ONLY MY HIGH BEAMS WORK, THIS IS NOT SAFE.

2011 BUICK ENCLAVE "ENGINE HOT A/C OFF" AND THEN "ENGINE OVERHEATED IDLE ENGINE" AND THEN "ENGINE POWER REDUCED" MESSAGES CAME ON IN QUICK SUCCESSION (W/IN LESS THAN 1.5 MILES) AT 10:00 P.M. I WAS DRIVING ON SUBURBAN STREETS WHEN THIS ISSUE OCCURRED. TOOK INTO DEALER FIRST THING THE NEXT MORNING AND WAS TOLD THE WATER PUMP WAS LEAKING AND NEEDED TO BE REPLACED. I MENTIONED APRIL 2013 TSB #13079 RELATED TO LEAKING WATER PUMP SHAFT AND WAS TOLD THAT HAD EXPIRED. WATER PUMP WAS SUBJECT OF EXTENDED WARRANTY COVERAGE FOR 2008-2010 ENCLAVES (#13091). WATER PUMP IS COVERED UNDER POWERTRAIN WARRANTY (100,000 MILES OR 5 YEARS -- MY VEHICLE HAS 79,738 MILES AND WARRANTY EXPIRED 10//15). CALLED BUICK CUSTOMER SERVICE TO INQUIRE ABOUT THIS ISSUE. WAS TOLD DEALERSHIP WOULD HAVE TO DETERMINE ANY FINANCIAL ASSISTANCE. I BELIEVE THE EVIDENCE SUGGESTS GM IS AWARE THERE IS A CONTINUING ISSUE WITH THE WATER PUMPS ON BUICK ENCLAVES MADE AFTER 2010 AND THERE SHOULD BE EXTENDED WARRANTY COVERAGE FOR THE FIX ON THESE VEHICLES, AS WELL.

MY WIFE WAS UNLOADING THE GROCERIES ONE DAY AND THE POWER LIFT GATE FELL ON HER BACK WITHOUT WARNING. SHE HAD A VERY BAD BRUISE AND SKIN ABRASION FOR A COUPLE OF WEEKS. I WAS SURPRISED THAT OUR LIFT GATE STRUTS HAD FAILED WITH ONLY 54K MILES ON THE VEHICLE. THE NEXT DAY I CALLED THE DEALER AND WAS TOLD THERE WAS A RECALL NHTSA CAMPAIGN NUMBER: 15V415000. WHEN I ASKED WHEN I COULD BRING IT IN FOR REPAIR THEY SAID THEY DON'T HAVE THE PARTS. THAT WAS IN EARLY JULY. IT IS NOW NOV. 18TH AND WE'VE BEEN WAITING FOR NEARLY 5 MONTHS AND I CANNOT EVEN GET AN ANSWER FOR WHEN IT CAN BE FIXED. IN FACT, I CAN'T EVEN PAY TO HAVE THIS FIX DONE. THE TRUNK IS VERY HEAVY AND IT NOW TAKES 2 PEOPLE TO LOAD AND UNLOAD. THIS IS EXTREMELY INCONVENIENT AND DANGEROUS WHEN SHE IS BY HERSELF WITH MY 2 YOUNGER KIDS SINCE WE USE THE TRUNK EVERY DAY. THE POWER LIFT GATE IS SUPPOSED TO OPEN WITH THE PRESS OF THE KEY FOB AND WAS ONE OF THE MAIN FEATURES THAT MADE US PURCHASE THE VEHICLE. WE FEEL THAT 5+ MONTHS IS COMPLETELY UNREASONABLE TO WAIT FOR A FIX FROM GM. WE CANNOT EVEN TRADE IT IN BECAUSE NO DEALER CAN RESELL IT WITH A HATCH THAT DOES NOT STAY OPEN. WE ARE NOW LEFT IN LIMBO WITH AN SUV THAT OFFERS NO UTILITY. AFTER SOME RESEARCH I FOUND OUT THIS RECALL EFFECTS 686,287 UNITS OF ITS LAMBDA PLATFORM CROSSOVERS WHICH INCLUDES THE 2008-2012 BUICK ENCLAVE, 2009-2012 CHEVROLET TRAVERSE, 2007-2012 GMC ACADIA, AND 2007-2010 SATURN OUTLOOK. GM SHOULD AT LEAST OFFER COMPENSATION FOR BUILDING SUCH A MAJOR DEFECT AND THEN TAKING SO LONG TO FIX IT. WE ARE HAPPY WITH THE BUICK ENCLAVE ASIDE FROM THIS PROBLEM BUT IT HAS DEFINITELY LEFT A SOUR TASTE IN OUR MOUTHS.

DASHBOARD FACING AWAY FROM WINDSHIELD AND BUCKLING. FABRIC LINER INSIDE DASH IS EXPOSED.

TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT ON SEVERAL OCCASIONS, THE LOW BEAM HEADLAMPS FAILED TO ILLUMINATE. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 155,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THE TRANSMISSION FAIILED WITHOUT NOTICE. HOPE IT DOES NOT HAPPEN WHILE AT A STOP LIGHT. I JUST BACKED INTO A PARKING SPACE WENT TO PULL OUT AND WAS NOT ABLE TO PUT THE CAR IN ANY DRIVE GEAR AT ALL. VEHICLE MILAGE 79850 MILES.