BUICK Complaints

TL* THE CONTACT OWNS A 1999 BUICK REGAL. THE CONTACT STATED THAT THE VEHICLE HAD AN ABNORMAL ODOR DUE TO OIL THAT LEAKED ON THE EXHAUST MANIFOLD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING ) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000. VIN TOOL CONFIRMS PARTS ARE NOT AVAILABLE. THE VIN WAS NOT AVAILABLE.

I WAS DRIVING STRAIGHT ON THE HIGHWAY WHEN THE ENGINE LIGHT CAME ON, THE ENGINE STARTED TO RUN VERY ROUGH, AND VERY SHORTLY THEREAFTER (ABOUT ONE MILE) THE ENGINE DIED. THE CAR HAD TO BE TOWED TO A MECHANIC WHERE THEY FOUND A BROKEN TIMING CHAIN THAT CAUSED SEVERE DAMAGE TO THE CYLINDER HEAD, VALVES, AND CAMSHAFT CAPS AND SENSORS. WHILE IT WAS IN FOR SERVICE THEY DID CORRECT RECALL 14187 FRONT SAFETY BELT ANCHOR HOWEVER THEY CHARGED ME FOR REPLACING THE REAR LIFT-GATE STRUTS WHICH SHOULD HAVE BEEN COVERED BY RECALL 15240. REIMBURSEMENT REQUEST ATTACHED. WHILE RESEARCHING RECALLS I CAME ACROSS 10287 - CUSTOMER SATISFACTION PROGRAM ADDRESSING PROBLEMS WITH THE TIMING CHAIN IN SEVERAL GM VEHICLES. THIS TURNED OUT TO BE A VERY COSTLY REPAIR BECAUSE OF THE DAMAGE DONE BY THE CHAIN WHIPPING AROUND IN THE ENGINE COMPARTMENT. IT COULD HAVE BEEN AVOIDED IF A RECALL HAD BEEN IN PLACE. ALTHOUGH OUR VEHICLE IS A 2010 WE ONLY JUST PURCHASED IT THIS PAST MAY. DO WE HAVE ANY RECOURSE? CAN WE EXPECT ANY COMPENSATION?

MY CAR WOULD NOT START ON IT OWN. I GOT A BOOST AND IT STARTED UP. WENT TO AUTO STORE AND TURNED THE CAR OFF AND REMOVED THE KEY BUT IT KEPT RUNNING FOR A FEW MINUTES. THE SALES ASSOCIATED TESTED THE BATTERY AND SAID IT WASN'T GETTING THE PROPER CRACK AMPS. THEY DID NOT HAVE THE BATTERY THAT I NEEDED IN STOCK, I WAS ABLE TO MAKE IT HOME AND TURN OFF AND RESTART THE CAR UNTIL THE NEXT MORNING AND THE CAR WOULD NOT START AGAIN AND THE KEY GOT STUCK IN THE IGNITION. MY HUSBAND PURCHASED A BATTERY FROM ADVANCE AUTO BUT HE WAS STILL NOT SURE THAT THE BATTERY WAS INDEED THE ISSUE. CALLED AND TOOK THE CAR SUPERIOR MOTORS DEALERSHIP ON NOVEMBER 5. WE LEFT THE CAR FOR THEM TO RESEARCH THE ISSUE. WE RECEIVED A CALL NOTIFYING THAT THERE WAS A CRACK IN THE FIREWALL THAT CAUSED WATER TO LEAK AT THE COWL AREA WHICH SHORTED OUT THE FUSE BLOCK AND CORRODED THE CONNECTORS. MY HUSBAND ASKED IF WE COULD GET ASSISTANCE WITH THE REPAIR BECAUSE IT WAS A DEFECT IN THE PRODUCT/WORKMANSHIP AND NOT SOMETHING THAT WE HAD CONTROL OVER. SUPERIOR MOTORS INFORMED US THAT WE NEEDED TO REACH OUT TO GENERAL MOTORS DIRECTLY IN ORDER TO RECEIVE ANY TYPE OF ASSISTANCE. WE SPOKE TO SEVERAL CUSTOMER SERVICE REPRESENTATIVE THAT TOOK ALL OF OUR INFORMATION AND ASSURED US THAT THE ISSUE WOULD BE ESCALATED AND A CALL WITHIN 24 HOURS. IN THE MEANTIME, WE REACHED OUT TO OUR AUTO INSURANCE PROVIDER AND THEY WENT OUT TO THE DEALERSHIP. HE NOTIFIED MY HUSBAND THAT A SERVICE BULLETIN HAS BEEN ISSUED IN REGARDS TO THE ISSUE WITH OUR VEHICLE. I AM DISAPPOINTED BECAUSE WE WERE WITHOUT TRANSPORTATION AND HAD BEEN PROMISED SEVERAL CALL BACKS. AFTER NUMEROUS ATTEMPTS OF SPEAKING WITH CUSTOMER SERVICE AGENTS WE FINALLY RECEIVED A CALL BACK FROM A NICOLE ON NOVEMBER 23, 2015 INFORMING US THAT GM WOULD NOT BE ASSISTING US. WE WERE TOLD BY THE DEALERSHIP THAT WE ARE LUCKY THE CAR DID NOT CATCH ON FIRE.

TL* THE CONTACT OWNS A 2003 BUICK RENDEZVOUS. THE CONTACT STATED THAT THERE WAS A STRONG ODOR OF FUEL COMING FROM THE FUEL TANK. IN ADDITION, THERE WAS FUEL LEAKING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE VALVE WAS CRACKED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 07V349000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 171,000.

TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING AT VARIOUS SPEEDS, THE HEADSLIGHTS WOULD SUDDENLY SHUT OFF. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING) WAS RECEIVED IN JANUARY OF 2015. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE FAILURE WERE NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 35,000.

THE PPS MODULE KEEPS BREAKING EVERY 1.5 YEARS. THIS IS THE PASSENGER PRESENCE MODULE IN THE PASSENGER SEAT THAT GIVES INDICATION TO THE VEHICLE AS TO WHETHER THERE IS A PASSENGER OVER 100 POUNDS, AND TELLS THE VEHICLE WHETHER TO DEPLOY AIRBAGS. SINCE THE ORIGINAL PURCHASE, IT HAS BROKEN 3 MORE TIMES. IT WAS REPLACE TWICE UNDER WARRANTY, AND NOW IT HAS BROKEN AGAIN OUT OF WARRANTY AND RITCHEY CADILLAC TELLS ME THAT I HAVE TO PAY FOR IT. IT IS OVER $1000 TO FIX...EVERY YEAR AND HALF?? THE 'SERVICE AIR BAG' MESSAGE COMES ON, THE AIRBAG ICON COMES ON. IT BREAKS SO OFTEN THAT I DON'T TRUST IT AT ALL! CLEARLY THIS IS A PASSENGER SAFETY ISSUE, THAT IS NOT BEING PROPERLY ADDRESSED. THEY KEEP REPLACING THE ISSUE WITH A JUNK SOLUTION.

UNINTENDED IGNITION KEY ROTATION IT WAS FIXED THEN THE CAR WAS WRECKED AND WAS TOTEL SO I NO LONGER HAVE THIS CAR SO PLEASE QUIT TELLING ME THE IGNITION NEEDS FIXING I NO LONGER HAVE THE 2007 BUICK.04

IN JANUARY OF 2015 WE RECEIVED A RECALL NOTICE FROM GM CONCERNING THE HEADLIGHT DRIVER MODULE (GM SAFETY RECALL 14291). WE CALLED THE DEALER SEVERAL TIMES TO BE TOLD THEY WERE WAITING FOR PARTS. WE BEGAN EXPERIENCING A "HEADLIGHTS RECOMMENDED" SIGNAL SEVERAL TIMES IN BROAD DAYLIGHT, BUT LIVED WITH IT. WHEN I WAS IN THE HOSPITAL IN OCTOBER RECOVERING FROM CANCER SURGERY MY WIFE EXPERIENCED A HEADLIGHT FAILURE WHEN DRIVING HOME ALONE AT NIGHT. A NEIGHBOR TOOK THE CAR TO THE BUICK DEALER AND THEY INSTALLED A RELAY, PART #15016745. WE THEN NOTICED THAT THE LEFT FRONT HEADLIGHT AND THE RIGHT REAR TAILIGHT WERE NOT LIT. AS SOON AS I WAS CLEARED TO DRIVE I TOOK IT BACK AND THEY INSISTED THAT IT COULD NOT HAVE BEEN THEIR FAULT, THAT IT WAS JUST A COINCIDENCE THAT IT HAPPENED AT THAT TIME. I PAID THE $68.93 FOR NEW BULBS. TODAY I LOOKED AT THE WEBSITE, WWW.MYGM.COM/RECALLS AND IT SAID THAT THERE WERE NO RECALLS PENDING FOR OUR VEHICLE. WHEN I CALLED THE TELEPHONE NUMBER GIVEN ON THAT WEBPAGE, THE REPRESENTATIVE SAID THAT WAS A MISTAKE, BUT HE COULD NOT FIND ANY INFORMATION ON WHEN THEY WOULD HAVE PARTS AVAILABLE OR WHY THE WEBSITE DENIED THERE WAS A RECALL. THIS SEEMS TO ME TO BE VERY SIMILAR TO THE IGNITION SWITCH ISSUE WHERE GM'S STRATEGY WAS TO IGNORE THE PROBLEM, HOPING IT WOULD GO AWAY.

TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT THE WARNING LIGHT ILLUMINATED, WHICH INDICATED THAT THE AIR BAG NEEDED SERVICING. WHEN THE VEHICLE WAS DIAGNOSED, THE MECHANIC STATED THAT THE AIR BAG COIL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 99,000. UPDATED 02/12/16*LJ THE VEHICLE WAS REPAIRED AT THE CONSUMERS EXPENSE. UPDATED 03/09/16.*JB

TL* THE CONTACT OWNS A 2009 BUICK ENCLAVE. WHEN THE STEERING WHEEL WAS TURNED TO THE LEFT OR RIGHT, THERE WAS AN ABNORMAL NOISE COMING FROM THE STEERING COLUMN. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 67,000. THE VIN WAS UNAVAILABLE.