BUICK Complaints

FILLED UP AT THE GAS STATION ONE DAY. STARTED MY RAINIER AND THE GAS GAUGE READ EMPTY AND THE LOW FUEL LIGHT WAS ON. DROVE FOR A BIT AND THE GAS GAUGE APPEARED TO START WORKING AGAIN. OVER THE NEXT COUPLE OF WEEKS THE GAUGE WOULD FLUCTUATE RANDOMLY. THEN ONE DAY, WITH MY CHILDREN IN THE CAR AND MY GAS GAUGE TELLING ME I HAD PLENTY OF FUEL, I RAN OUT OF GAS ON A VERY BUSY STREET. I WAS FORTUNATE ENOUGH TO COAST INTO A PARKING LOT AND AVOID AN ACCIDENT. MY DEALER KEPT TELLING ME I NEEDED TO PUT A FUEL CLEANER INTO MY GAS TANK AND THAT WOULD FIX THE PROBLEM. THIS FAULTY FUEL SENSOR HAS CAUSED ME TO RUN OUT OF GAS A NUMBER OF TIMES (EVEN WHEN USING THE TRIP MILEAGE INDICATOR TO GIVE MYSELF SOME IDEA OF MY FUEL LEVELS). THIS CREATES A VERY DANGEROUS SITUATION. PLEASE, PLEASE PLEASE ISSUE A RECALL AS SOON AS POSSIBLE. *TR

TL* THE CONTACT OWNS A 2002 BUICK CENTURY. THE CONTACT WAS DRIVING IN A REMOTELY DARK AREA WHEN THE HIGH BEAMS WERE ENGAGED BUT THE HEADLIGHTS FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 78,100 AND THE CURRENT MILEAGE WAS 102,267.

PARK CAR ON UPHILL INCLINE.PUT CAR IN PARK GOT OUT OF CAR AND WAS RUN OVER BY CAR ENDING UP ON MY LEG.LEG WAS BROKE AND ENDING UP WITH CELIOTIS AND IN HOSPITAL FOR WEEK . STILL TAKING THERAPY TO WALK.DO NOT KNOW WHY IT POP OUT OF PARK..

[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2007 BUICK RAINIER. THE CONTACT STATED THAT THE FUEL GAUGE WAS PROVIDING INACCURATE FUEL LEVEL READINGS AND WOULD READ THAT THE TANK WAS EMPTY WHEN IT WAS ACTUALLY FULL TO CAPACITY. WHEN THE TANK WAS EMPTY, THE FUEL GAUGE WOULD READ THAT THE TANK WAS FULL. THE DEALER INFORMED THE CONTACT THAT HER WARRANTY WOULD NOT COVER THE COST TO REPAIR THIS PARTICULAR FAILURE. THE MANUFACTURER ADVISED THE CONTACT THAT THEY WOULD ONLY BE WILLING TO COVER FIFTY PERCENT OF THE REPAIR COSTS. THE CONTACT WAS AWAITING REPAIRS. THE CURRENT MILEAGE WAS 64,000 AND THE APPROXIMATE FAILURE MILEAGE WAS 63,000. THE VIN WAS UNAVAILABLE.

2006 BUICK LACROSSE. CONSUMER STATES INJURY AND ACCIDENT DUE TO A MECHANICAL ANOMALY STATING VEHICLE REVERSED ON ITS OWN. THE CONSUMER STATED SHE PUT THE GEAR IN PARK, OPENED THE DOOR AND LEFT IT OPEN WHILE SHE WALKED APPROXIMATELY EIGHT STEPS. AS THE CONSUMER TURNED AROUND, SHE SAW THE VEHICLE TRAVELING BACKWARDS AND RAN TO STOP IT. SOON, THE VEHICLE WAS IN THE MIDDLE OF THE STREET AND SHE REALIZED SHE COULDN'T GET IN THE VEHICLE, BUT AT THAT POINT THE DOOR APPARENTLY HIT THE CONSUMER AND KNOCKED HER TO THE PAVEMENT. THE INJURY RESULTED IN A CONCUSSION WHICH EVENTUALLY REQUIRED BRAIN SURGERY TO REMOVE A HEMATOMA. *JB

TL* THE CONTACT OWNS A 2006 BUICK TERRAZA. THE CONTACT STATED THAT THE STABILITY CONTROL WARNING LIGHT ILLUMINATED, CAUSING THE BRAKES TO ACTIVATE WITHOUT WARNING. WHEN THE FAILURE OCCURRED, THE VEHICLE WOULD BECOME DIFFICULT TO CONTROL. THE DEALER MADE THREE ATTEMPTS TO DUPLICATE THE FAILURE BUT TO NO AVAIL. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO RECALIBRATED THE VEHICLE HOWEVER, THE FAILURE CONTINUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE CURRENT MILEAGE WAS 65,000 AND THE APPROXIMATE FAILURE MILEAGE WAS 57,000.

BODY CONTROL MODULE WENT OUT. HAD TO FIND THE ANSWER ON GOOGLE SO THE DEALER COULD FIX IT (HEADLIGHTS AND DASH CONTROLS WENT ON AND OFF WHILE DRIVING AT NIGHT) $650 FRONT SEAT INOP DEALER STILL DOES NOT KNOW WHAT'S WRONG $? GAS GAUGE INOP DEALER STILL DOES NOT KNOW WHAT'S WRONG $? CATALYTIC CONVERTER WENT OUT THIS MONTH ALSO COST $850 WATER PUMP $25 O2 SENSOR BANK 1 AND 2 - $145 MASS AIR FLOW SENSOR- $104 FUEL FILTER- $11 STEERING RACK AND PINION- $195 TOTAL $1980 ALL THESE THINGS HAPPENED IN ONE MONTH. I HATE THE BUICK RENDEZVOUS. GETTING RID OF AS SOON AS I CAN. *TR

I FILED A COMPLAINT WITH THE ATTORNEY GENERAL WHO IN TURN REFERRED ME TO YOU (NHTSA). HOWEVER, I FILED A COMPLAINT WITH NHTSA TWO WEEKS BEFORE I FILED WITH THE ATTORNEY GENERAL. HERE IS A COPY OF THE COMPLAINT: MY 2001 BUICK REGAL CAUGHT ON FIRE IN AUGUST 2011 AFTER A SHORT DRIVE TO THE GAS STATION. IN APRIL 2009, BUICK ISSUED A SAFETY RECALL ON MY CAR STATING THERE HAVE BEEN ENGINE COMPARTMENT FIRES. I WAS TOLD I WAS ENTITLED TO A "FREE" AND "EFFECTIVE" REMEDY FOR MY CAR. I TOOK MY CAR TO [XXX]TO HAVE THE "FIX" COMPLETED ON JANUARY 14, 2010. THE REPAIR WAS OBVIOUSLY NOT "EFFECTIVE" AS MY CAR STILL CAUGHT ON FIRE JUST AS DESCRIBED IN THE RECALL. I CALLED BUICK AND FILED A CLAIM WHICH WAS DENIED WITHOUT ANYONE COMING TO LOOK AT MY CAR OR ANYTHING. THE CLAIMS DEPARTMENT STATED THAT THEY WERE DENYING MY CLAIM BECAUSE THE CALIFORNIA BREACH OF WARRANTY STATUTE WAS UP AND THEY ONLY HAD TO FIX THE CAR IF IT WAS WITHIN THE FIRST FOUR YEARS FROM THE DATE THE CAR WAS ORIGINALLY PURCHASED. THIS MAKES NO SENSE AS THE SAFETY RECALL WAS ISSUED EIGHT YEARS AFTER THE CAR WAS ORIGINALLY PURCHASED. FURTHERMORE, FEDERAL LAW STATES THAT IF A SAFETY ISSUE IS DISCOVERED WITHIN TEN YEARS OF THE CAR BEING PURCHASED THE OWNER IS ENTITLED TO A FREE AND EFFECTIVE REMEDY. AGAIN, THE REMEDY FOR MY CAR WAS OBVIOUSLY "NOT EFFECTIVE!" I THEN ASKED BUICK WHAT IF I HAD BEEN IN THE CAR WITH MY KIDS WHEN IT CAUGHT ON FIRE OR WHAT IF IT HAD BEEN PARKED IN MY GARAGE AND MY HOUSE CAUGHT ON FIRE? THEIR RESPONSE WAS, "WELL, THAT DIDN'T HAPPEN SO I'M NOT GOING TO DISCUSS IT." SO BASICALLY, I'M LEFT TO ASSUME THAT I WOULD HAD TO HAVE BEEN BURNED IN THAT CAR BEFORE BUICK WOULD ACCEPT RESPONSIBILITY FOR THEIR ILL MANUFACTURED CAR? THAT HARDLY SEEMSRIGHT. I STILL OWE $400 ON A CAR I CAN'T DRIVE. THIS IS WRONG ON SO MANY LEVELS. PLEASE, PLEASE HELP ME. THANK YOU SO MUCH FOR YOUR TIME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2007 BUICK TERRAZA. CONSUMER STATES THE RIGHT SIDE AUTOMATIC SLIDING DOOR CLOSES AND POPS OPEN WITHOUT HUMAN INTERACTION *TGW THE CONSUMER STATED SHE HAS BEEN TO THREE DIFFERENT DEALERSHIPS AND VARIOUS COMPONENTS WERE REPLACED. HOWEVER, THE PROBLEM IS STILL ONGOING. *JB