BUICK Complaints

THIS VEHICLE HAS THE PUSH BUTTON KEYLESS START. PAGE 10-89 OF THE OWNER MANUAL DESCRIBES THE METHOD TO MOVE THE TRANSMISSION LEVER FROM PARK TO NEUTRAL WITHOUT STARTING THE ENGINE, FOR THE PURPOSE OF TOWING THE VEHICLE OR MOVING IT WITHOUT STARTING THE ENGINE (IF THE CAR BATTERY IS DEAD OR THE ENGINE WILL NOT START FOR ANY OTHER REASON), SUCH AS ONTO A TOW TRUCK FOR TRANSPORT TO A SERVICE CENTER. THE MANUAL SAYS TO SET THE PARKING BRAKE (THIS CANNOT BE DONE IF THE CAR BATTERY IS DEAD BECAUSE THE PARKING BRAKE IS ELECTRICALLY OPERATED), SELECT THE ACCESSORY MODE (BY PUSHING THE START BUTTON TO SHOW AN AMBER LIGHT AS DESCRIBED ON PAGE 9-20), THEN SQUEEZE THE SMALL LEVER ON THE FRONT OF THE TRANSMISSION LEVER, AND MOVE IT FROM PARK TO NEUTRAL. THIS DOES NOT WORK. THE LEVER CANNOT BE MOVED OUT OF PARK. APPLYING THE FOOT BRAKE DOES NOT HELP. I TOOK THE CAR TO LIBERTY BUICK IN PEORIA, AZ, AND DESCRIBED THE PROBLEM TO SALESMEN AND SERVICE ADVISORS. NONE OF THEM COULD MAKE IT WORK OR EXPLAIN WHY. THIS PROCEDURE WAS TRIED WITH ANOTHER LACROSSE WITH THE KEYLESS START FEATURE AND IT ALSO DID NOT WORK, VERIFYING THAT THIS IS A PROBLEM WITH ALL LACROSSE KEYLESS START VEHICLES. THIS PROCEDURE WORKS WITH A "KEYED START" VEHICLE IF THE KEY IS TURNED TO THE 'ON' POSITION (NOT THE 'ACCESSORY' POSITION AS STATED IN THE MANUAL). APPARENTLY, INSUFFICIENT TESTING WAS DONE ON THIS FEATURE AND IT WAS NOT CORRECTLY PROGRAMMED INTO THE ELECTRONIC SYSTEM OF THE VEHICLE. THE INTERLOCK BETWEEN THE ENGINE, BRAKE, AND TRANSMISSION LEVER IS NOT RELEASED IN THE ACCESSORY MODE AND THERE IS NO 'ON' POSITION FOR THE KEYLESS IGNITION WITHOUT STARTING THE ENGINE. THIS MEANS THAT IF MY CAR IS IN MY GARAGE OR ON A ROAD AND THE BATTERY IS DEAD OR THE ENGINE WILL NOT START, I WILL BE UNABLE TO MOVE IT OUT OF THE GARAGE OR OUT OF TRAFFIC OR ONTO A TOW TRUCK.

TL* THE CONTACT OWNS A 2010 BUICK LACROSSE CXL AWD. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40 MPH THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TAKEN TO A DEALER WHO ADVISED HER THAT THE INTERNAL MODE SWITCH MANUAL SHIFT AND D-DENT LEVER NEEDED TO BE REPLACED. THE SHIFT AND THE LEVER WERE REPAIRED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 13,360.

THE ELECTRONIC ODOMETER AND AUTOMATIC TRANSMISSION DISPLAY HAS GONE COMPLETELY DARK. WITH INDICATOR DARK, THE FOLLOWING ARE IMPOSSIBLE TO DETERMINE ON THE VEHICLE. A) AUTOMATIC TRANSMISSION INDICATOR - FOR VEHICLES WHERE THE TRANSMISSION SHIFT LEVER IS MOUNTED ON THE STEERING COLUMN (LIKE MINE), OTHER THAN COUNTING THE NUMBER OF CLICKS OF THE TRANSMISSION LEVER UP OR DOWN, THE VEHICLE OPERATOR HAS NO IDEA IF THE VEHICLE IS IN DRIVE, NEUTRAL OR REVERSE. THIS IS A MAJOR SAFETY HAZARD BECAUSE THE VEHICLE OPERATOR MAY INADVERTENTLY LEAVE THE VEHICLE IN NEUTRAL OR IN GEAR AND NOT KNOW IT AND LEAVE THE VEHICLE UNATTENDED. B) VEHICLE MILEAGE -- THERE IS NO WAY TO DETERMINE HOW MANY MILES THE VEHICLE HAS BEEN DRIVEN. THERE ARE NUMEROUS INSTANCES ON THE INTERNET DESCRIBING THIS PROBLEM. *TR

AS I DRIVE DOWN THE ROAD, IT DOESN'T MATTER AT WHAT SPEED, MY ENGINE WILL SUDDENLY DIE. THERE IS NO WARNING LIGHTS, NO LURCHING NOR SPUTTERING, IT JUST DROPS DEAD. WHEN THIS HAPPENS I KNOW THERE IS POWER TO MY CAR BECAUSE THE LIGHTS AND RADIO SEEM UNAFFECTED. HOWEVER, MY ENGINE, POWER STEERING AND POWER BRAKES ALL DROP OUT. I HAVE TO STOP THE CAR FROM ROLLING, PUT IT INTO PARK AND RESTART IT TO CONTINUE. THERE IS NO PARTICULAR LENGTH OF TIME BETWEEN THESE STALLS. IT HAS HAPPENED ONE RIGHT AFTER THE OTHER OR HOURS APART I HAVE HAD THE COIL, PLUGS AND WIRES ALL CHANGED. ALL CONNECTIONS ARE GOOD AND BATTERY IS FINE.. I AM VERY FRIGHTENED THAT IS THIS HAPPENS IN HEAVY TRAFFIC IT MAY CAUSE AN ACCIDENT. *TT

BLOWER MOTOR, FAN MOTOR FOR FROM DOESN'T WORK WATER LEAK ON IT, STERING WEEL SKEKING NOISE DO TO DRIVING SHAFT. IS LEAKING OIL ALSO. *TT

TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT WAS DRIVING 45 MPH WHEN THE EXTERIOR AND INTERIOR LIGHTS ILLUMINATED ON AND OFF INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 2,800 AND THE CURRENT MILEAGE IS 8,250. UPDATED 12/16/11*LJ UPDATED 12/22/11

FUEL GAUGE WORKS ERRATICALLY. WHEN THE GAS TANK IS FILLED COMPLETELY THE FUEL GAUGE READS LOW AND DINGS THE "LOW FUEL" ALARM. GAUGE THEN CLIMBS TOWARD FULL AS YOU SPEED UP AND THEN REPEATEDLY DROPS TO THE LOW FUEL ALARM. THE FAULTY FUEL LEVEL COULD LEAVE YOU STRANDED ON THE HIGHWAY WITH NO GAS IF YOU ARE NOT TRACKING YOUR FUEL LEVEL. *TT

DASHBOARD IS BUCKLED ALL THE WAY ACROSS. KEEPS GETTING WORSE AND I'M AFRAID THE AIRBAG ON THE PASSENGER SIDE WILL DEPLOY CAUSING ME TO HAVE AN ACCIDENT. I AM AFRAID TO DRIVE IT BUT IT IS MY ONLY MEANS OF TRANSPORTATION. I WOULD APPRECIATE ANY HELP WITH THIS MATTER. BUICK REALLY SHOULD CONSIDER A RECALL FOR THIS BEFORE SOMEONE GETS HURT OR WORSE YET KILLED. THANKS *TT

BUICK RAINIER 2007 WITH ONLY 45000 MILES AND THE TRANSMISSION LINE ARE CORRODED SOO BAD THEY ARE LEAKING. UNBELIEABLE!! THE CAR WAS ALWAYS GARAGE KEPT AND TAKEN CARE OF. *TT

*PURCHASED NEW IN AUGUST 2010, REPORTED BACK TO DEALERSHIP THERE WAS MOVEMENT IN SEAT BACK/BOTTOM OR BOTH. HAVE RETURNED AND COMMUNICATED WITH SELLING DEALERSHIP AND GENERAL MOTORS (SERVICE REQUEST #71-929161000) ON THIS ONGOING PROBLEM AS MOVEMENT STILL EXISTS IN SEAT. ATTEMPTED TO REPAIR SEAT THREE TIMES AND FAILED. PROBLEM IS STILL EXISTS AND GM HEADQUARTERS IN DETROIT IS STANDING BY THEIR FIELD SERVICE REP AND THE DEALSHIP SAYING THERE IS NO PROBLEM IN THEIR VIEW. HAVING SAID THIS, NO ONE HAS SEEN THE VEHICLE TO EXAMINE IF IN FACT REPAIRS WERE SUCCESSFUL AFTER THEIR LAST ATTEMPT AT REPLACING PARTS ON THE SEAT FRAME. NO REPRESENTATIVE FROM , GM FIELD SERVICE MANAGER OR ANYONE ELSE REPRESENTING GM. SO, I DONT KNOW HOW THEY CAN SAY THE PROBLEM IS FIXED IF THEY ARE STILL RECEIVING COMPLAINTS AND HAVE NOT EXAMINED THE SEAT FOR WARRANTS OF THIS COMPLAINT. ADDITIONALLY I HAVE TAKEN THIS VEHICLE TO A PRIVATELY OWNED AUTO SERVICE CENTER: I AM THANKFUL TO NOT ONLY PROVIDED GREAT SERVICE BUT HAS ALSO DETECTED THE ROOT PROBLEM IN THE SEAT AND PROVIDED THEIR OPTION ON WHAT SHOULD BE DONE TO REMEDY THIS PROBLEM - REPLACE THE SEAT. WHEN I PROVIDED THIS INFORMATION TO GM HEADQUARTERS, THEY REVIEWED THE INFORMATION AND CAME BACK WITH THE SAME REPEATED RESPONSE INDICATING THAT ALTHOUGH THEY UNDERSTAND I AM NOT SATISFIED WITH THEIR RESPONSE, THEY HAVE NOTHING MORE TO ADD IN TERMS OF CORRECTING THIS PROBLEM I HAVE EXPERIENCED SINCE I PURCHASED THIS VEHICLE FROM THE DEALERSHIP. I AM CONCERNED AS TO THE SEAT PROVIDING STABILITY WHEN STOPPING IN AN EMERGENCY WHEN NEEDED MOST IN ADDITION TO THE SEAT WEARING OUT WELL BEFORE ITS TIME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TT