BUICK Complaints

WITH ONLY 85 MILES LEFT ON MY WARRANTY FOR MY 2008 BUICK LUCERNE THE DRIVER'S SIDE DOOR HANDLE FELL OFF. MY HUSBAND WAS ABLE TO TEMPORARILY PUSH IT BACK ON. WE IMMEDIATELY DROVE TO THE DEALERSHIP. THEY REPLACED THE DOOR HANDLE UNDER THE WARRANTY. THE BILL WOULD HAVE BEEN $94 OTHERWISE. NO WAY SHOULD A DOOR HANDLE FALL OFF A VEHICLE WHICH IS STILL BARELY NEW. *TR

TL* THE CONTACT OWNS A 1993 BUICK CENTURY. THE CONTACT STATED THAT THE VEHICLE WAS STARTED AND THE DEFROSTER WAS ENGAGED. THE CONTACT THEN SMELLED A BURNING ODOR AND NOTICED SMOKE EMITTING FROM THE DEFROSTER AREA. THE CONTACT MOVED THE VEHICLE AWAY FROM HIS RESIDENCE AND TURNED THE ENGINE OFF BUT THE SMOKE CONTINUED. THE CONTACT THEN OPENED THE HOOD AND A FIRE ERUPTED. THE FIRE WAS EXTINGUISHED AND THE CONTACT SUSTAINED A KNEE INFECTION FROM ATTEMPTING TO MOVE THE VEHICLE AWAY FROM HIS RESIDENCE. A FIRE REPORT WAS AVAILABLE. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND FAILURE MILEAGE WAS APPROXIMATELY 230,000. UPDATED 04/15/11*LJ THE CONSUMER LISTED WIRING HARNESS AS THE PROBLEM. UPDATED 10/12/11

I HAD TO MAKE A "PANIC STOP" DUE TO A CAR RUNNING A RED LIGHT.THE BRAKE PEDAL WENT ALMOST TO THE FLOOR BEFORE I FELT THE BRAKES HOLD. A BRAKE LINE HAD RUPTURED. INSPECTION REVEALED ALL THE LINES TO AND FROM THE POWER BRAKE UNIT[6 LINES] WERE RUSTED BADLY AND WILL HAVE TO BE REPLACED. *TR

TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT WHEN DRIVING AT ANY SPEED, THE VEHICLE WOULD INTERMITTENTLY JERK WHEN CHANGING GEARS AND SPORADICALLY WOULD FAIL TO START. IN ADDITION, THE REAR DEFROSTER WOULD TAKE AN ABNORMALLY LONG TIME TO DEFROST THE WINDOW AND THE AIR CONDITIONING UNIT WOULD INDEPENDENTLY TURN OFF AND ON. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 42,000 AND THE CURRENT MILEAGE WAS UNAVAILABLE.

2005 BUICK LESABRE. CONSUMER STATES RECENTLY THE RPS DIAL WENT INTO A ROUND IN A CIRCLE AND FELL TO THE BOTTOM, THEN THE GAS GAUGE DID THE SAME THING *TGW THE CONSUMER ALSO STATED THE STEERING COLUMN WAS LOOSE. *JB

I BOUGHT THIS CAR MONDAY AND THE DEALER STATED IT HAD ALL SCHEDULED SERVICE, INCLUDING THE 130K MILE SERVICE ON FEBRUARY 26, 2011. WE DROVE AROUND THE NEIGHBORHOOD AND THE CAR SEEMED TO DRIVE BEAUTIFULLY, AND APPEARED TO BE IMMACULATELY MAINTAINED. UNTIL I DROVE TO WORK THIS MORNING, AND THE SPEEDOMETER STARTED GOING HIGHER AND HIGHER, REACHING 80 MPH, EVEN THOUGH I HAD SLOWED DOWN AND PULLED OVER. I SHUT THE CAR OFF AND RESTARTED IT. IT APPEARED NORMAL FOR THE FIRST 30 MPH, THEN STUCK AT 40, EVEN THOUGH I WAS FOLLOWING TRAFFIC IN A 70 MPH ZONE. IT STAYED AT 40 MPH, EVEN AFTER THE CAR WAS TURNED OFF. I DID SOME RESEARCH ON THIS PROBLEM AND FOUND THAT THE INSTRUMENT PANEL CLUSTER HAS BEEN A KNOWN PROBLEM IN GM CARS, AND WAS SUPPOSED TO HAVE BEEN CORRECTED AS THE RESULT OF A CLASS ACTION LAWSUIT. THERE ARE SEVERAL TSBS RELATED TO THE SPEEDOMETER, GAS GAUGES, OR OTHER INSTRUMENTS IN THIS CLUSTER. I FIND IT UNFORGIVABLE THAT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION HAS ALLOWED AN UNSAFE CONDITION EXIST IN VIRTUALLY AN ENTIRE BRAND OF CARS FOR OVER 7 YEARS AND HAS NOT ISSUED A RECALL ON THESE VEHICLES. THIS ALLOWED THE DEALER TO SELL THE CAR, KNOWING ABOUT THE PROBLEM, BUT NOT REQUIRED BY LAW, TO DISCLOSE IT. AND SHOULD I BE ON THE HIGHWAY, DRIVING ALONG AT 90 MPH, WHEN MY SPEEDOMETER SAYS 60, NOBODY IS SAFE. NOT ME, NOT THE OTHER CARS ON THE ROAD, CERTAINLY NOT PEDESTRIANS, SINCE THE BRAKING DISTANCE IS OBVIOUSLY FAR LONGER THAN MY SPEEDOMETER LEADS ME TO BELIEVE IT IS. HOW MANY MILLIONS OF DEFECTIVE VEHICLES HAVE BEEN PLACED ON THE ROAD IN THE LAST 7 YEARS? HOW WOULD YOU FEEL IF YOUR 5 YEAR-OLD RODE A BICYCLE INTO THE STREET AS I DROVE BY? THINKING I WAS GOING 30, BUT REALLY GOING 60? THIS ISN'T JUST AN INCONVENIENCE, IT IS A FATALITY WAITING TO HAPPEN. YOU HAVE THE AUTHORITY, AND THE MORAL RESPONSIBILITY, TO FIX IT. RECALL THESE CARS BEFORE SOMEBODY DIES. *TR

TL* THE CONTACT OWNS A 2011 BUICK LUCERNE WITH CUSTOM BUILT VOGUE RADIAL IX TIRES, LINE SIZE P235/55/R17 (N/A). THE CONTACT STATED THAT WHEN DRIVING APPROXIMATELY 30 MPH AND ABOVE, THE TIRES WOULD WOBBLE EXCESSIVELY. THE VEHICLE WAS INSPECTED BY THE DEALER WHO ADVISED THAT THE TIRES WERE EXHIBITING FLAT SPOTS AND WOULD NEED REPLACING. THE TIRES WERE REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,500. UPDATED 04/5/11*LJ THE CONSUMER STATED THE TIRE HAVE BEEN REPLACED NINE TIMES UPDATED 04/05/11

TL* THE CONTACT OWNS A 1998 BUICK REGAL. THE CONTACT STATED THE HEADLIGHTS WERE CROOKED AND NOT AIMING STRAIGHT. THE CONTACT LOCATED A RECALL IN REGARDS TO THE FAILURE UNDER NHTSA CAMPAIGN ID NUMBER: 99V356000 (EXTERIOR LIGHTING: HEADLIGHTS) BUT WAS ADVISED THAT HIS VIN WAS NOT INCLUDED. THE DEALER WAS CONTACTED AND REFERRED THE CONTACT TO THE VEHICLE OWNERS MANUAL WHICH CONTAINED A MANUAL INSERT WITH INSTRUCTIONS FOR OPTICALLY AIMING THE HEADLAMPS PER THE RECALL NOTICE. THE MANUFACTURER WAS CONTACTED AND OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 130,000.

I HAVE A 2003 BUICK LASABRE THE DASHBOARD IS SEPARATING AND RAISING UP. IT STARTS IN FRONT OF STEERING WHEEL AND GOES HALF WAY TO THE PASSENGERS SIDE OF THE CAR. IT HAS CAME APART ABOUT TWO INCHES AND IS RAISED UP ABOUT THREE INCHES ,AND GETTING WORSE. THE CAR IS NOT LEFT OUT SIDE,SO I DON'T THINK IT IS FROM THE SUN. IF THIS SEPARATION REACHES ON ACROSS THE DASH(AND THE WAY IT IS GOING,IT WILL) THE PASSENGER AIR BAG MAY DEPLOY AND CAUSE SERIOUS INJURY TO THE PERSON IT HITS, OR CAUSE ME TO HAVE AN ACCIDENT. I HAVE TALKED TO MANY PEOPLE THAT HAVE HAD THIS SAME PROBLEM WITH THIS SAME MODEL BUICK, AND THAT GM WONT ADMIT THEY HAVE A DESIGN OR WORKMANSHIP PROBLEM AND DO THE RIGHT THING AND RECALL THE CARS FOR REPAIR. SHAME ON YOU GM. I HAVE OWNED GM CARS SINCE 1957 AND THEY WERE GREAT CARS. PLEASE OWN UP TO THE FACT THAT YOU HAVE A PROBLEM AND FIX IT . *TR

MY VEHICLE WAS EXPERIENCING CLUNKING WHENEVER I TURNED THE STEERING WHEEL WHILE DRIVING WITH LESS THAN 35,000 MILES ON IT. IT HAD BECOME PROGRESSIVELY WORSE OVER THE PAST FEW MONTHS. THE STEERING ALSO FELT A BIT LOOSE. I CONTACTED GM FOR VEHICLE RECALLS AND THERE WAS ONE ON THE STEERING COLUMN BUT NOT FOR MY VEHICLE OR THE INTERMEDIATE SHAFT WHICH AS IT TURNS OUT WAS THE DEFECTIVE PART AND THE SHAFT WAS LOOSE INTERNALLY. GM INSISTED I GO TO A GM DEALER FOR SERVICE TO SEE IF I "MIGHT" BE ELIGIBLE FOR REPLACEMENT ASSISTANCE. I TOLD THEM I HAD A CERTIFIED MECHANIC WHO WAS CLOSER AND LESS EXPENSIVE. I OFFERED TO SEND THEM THE DEFECTIVE PART AND THEY WERE NOT INTERESTED. GM STATED WHEN I FILED MY COMPLAINT WITH THEM THAT THEY WILL NOT REVIEW ANY VEHICLE ISSUES UNLESS SERVICED BY A GM DEALER. THEY ALSO OFFERED NO OPINION WHEN I TOLD THEM GM HAS MULTIPLE SERVICE BULLETINS ON THE CLUNKING ISSUE AND THIS DEFECTIVE PART. I KNOW OF AT LEAST 15 SIMILAR COMPLAINTS FILED WITH THE NHTSA. APPARENTLY, GM WON'T TAKE OWNERSHIP OF DEFECTIVE PARTS UNLESS SOMEONE LOSES STEERING, DIES AND THEY ARE SUED. SO MUCH FOR CUSTOMER SERVICE. I AM CURIOUS HOW MANY OTHER INTERMEDIATE SHAFTS HAVE BEEN REPLACED BY GM OR OTHER MECHANICS - MAYBE HUNDREDS OR THOUSANDS. I ALSO HAD TO REPLACE TWO FRONT DEFECTIVE OUTER TIE ROD ENDS AT 30,000 MILES AND THIS IS WITH GENTLE DRIVING. LOOKS LIKE ANOTHER DEFECTIVE PART AND DANGEROUS TOO IF NOT CAUGHT IN TIME.