BUICK Complaints

WE BOUGHT A NEW 2011 BUICK LACROSSE CXS 11-15-10, DROVE IT 200 MILES AND THE FRONT SUSPENSION FAILED IN COSTCO PARKING LOT AT 10 MPH AND NO IMPACT. THE RIM POPPED OPEN AT THE CENTER SEAM CREATING A BIG OVAL OPENING THAT LOCKED UP ON THE BRAKE CALIPER, STOPPING THE WHEEL WHICH SNAPPED THE TIE ROD END, LETTING THE TIRE WEDGE INTO THE INNER FENDER THEN THE A-ARM BENT AND CAUSED SOME DAMAGE TO THE ENGINE CRADLE. MY WIFE CRACKED HER HEAD ON THE SIDE WINDOW IT WENT DOWN SO FAST. THE GENERAL MOTORS ENGINEER CAME TO INVESTIGATE THE INCIDENT, FOUND NO IMPACT DAMAGE, BUT REFUSED TO DISCUSS THE STRUCTURAL FAILURE OF THE LEFT FRONT SUSPENSION. THE TIRE SHOWS NO IMPACT BRUISES AND THE RIM HAS NO DAMAGE EXCEPT FOR A SMALL CHUNK ON THE INSIDE OF THE RIM WHERE THE STEERING RAM POPPED THE RIM WHEN IT LOCKED INTO THE INTER FENDER. MY POINT: IF THIS HAPPENED AT HIGHWAY SPEED IT WOULD HAVE CAUSED A MAJOR ACCIDENT. THE RIM STARTED THIS CHAIN REACTION, BUT AT SUCH A MINOR SPEED THE SUSPENSION SHOULD NOT HAVE FAILED. I WAS TOLD THAT THIS IS A NEW SUSPENSION FOR THE 2011 CXS SPORT MODEL. PLEASE LOOK INTO THIS. I DO NOT WANT TO RISK MY FAMILIES SAFETY WHEN I FEEL UNCOMFORTABLE WITH THE STRUCTURAL INTEGRITY OF THIS NEW SUSPENSION AND HAVE ASK FOR A REFUND. GM HAS DENIED MY REQUEST, AND NOW IT GOES TO MY ATTORNEY. PLEASE LOOK INTO THIS FOR CONSUMER SAFETY. *TR

TL*THE CONTACT OWNS A 2002 BUICK CENTURY. WHILE DRIVING APPROXIMATELY 60 MPH THE ABS BRAKING SYSTEM AND THE TRACK OFF WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THAT WHEN THE VEHICLE WAS TURNED OFF AND BACK ON THE LIGHT DID NOT ILLUMINATE INSTANTLY BUT CAME BACK ON AFTER DRIVING A FEW MILES. THE VEHICLE WAS TAKEN TO THE DEALER .THE TECHNICIANS DIAGNOSED THE FAILURE TO BE THE SPEED SENSOR AND THE LEFT FRONT WHEEL HUB THAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. UPDATED 02/18/11 *BF THE CONSUMER STATED AFTER SIX MONTHS, IT WAS FINALLY DISCOVERED THE ABS WAS NOT WORKING PROPERLY. THE CONSUMER ALSO STATED REPLACING THE WHEEL HUB DIDN'T FIX THE PROBLEM. THE CONSUMER STATED THE REAL PROBLEM WAS A WIRE HARNESS THAT RAN PAST A SHARP EDGE UNDER THE AIR FILTER. THE SHARP EDGE CUT INTO THE BROWN OR BLUE WIRE THAT CAME FROM THE LEFT WHEEL SPEED SENSOR WHICH CAUSED THE TRAC OFF LIGHT TO COME ON AND THE ABS WOULD BECOME DISABLES. UPDATED EVOQ 02/18/11

THIS IS AN UPDATE TO COMPLAINT 10280929 FOR A 2008 BUICK ENCLAVE AWD AFTER FUEL EFFICIENCY REACHING AN ALL-TIME HIGH OF 17MPG COMBINE HWY&CITY, WITHIN WEEKS IT BEGAN DROPPING AND SETTLED BETWEEN 14-15 MPG. WATER LEAKS THAT BEGAN DUMPING CUP FULL OF WATER ON OCCUPANTS LAST YEAR FIXED. MORE DEFINITE HESITATION BETWEEN GEARS CONTINUES, AS WELL AS MOMENTARY LAPSES IN POWER RELATIONSHIP BETWEEN PEDAL AND ENGINE. LAST MONTH A WHIRRING SOUND STARTED THAT WAS ASSOCIATED WITH TURNING THE CAR. THE SOUND WOULD RISE DURING ACCELERATION AND FALL DURING DE-ACCELERATION. BREAK JOB TOOK CARE OF IT (ALTHOUGH I DOUBTED THE DEALER'S ASSESSMENT) UNTIL YESTERDAY. THE WHIRRING HAS RETURNED, ALBEIT INTERMITTENTLY. AFTER 3 YRS I KNOW THAT IF A PROBLEM CAN'T BE REPLICATED ON TEST DRIVE OR SHOW UP AS CODES ON A COMPUTER--THE DEALERSHIPS (AND I HAVE BEEN TO 3 OVER THE YEARS) WILL DO NOTHING. MY SOLUTION IS TO TURN THIS PRETTY LOOKING CAR IN (3 WEEKS!) AND TURN MY BACK ON ALL GM CARS AFTER 30+ YEARS OF DRIVING ALL SORTS OF THEM. *TR

TL* THE CONTACT OWNS A 2002 BUICK LESABRE. THE CONTACT STATED THAT THE WINDOW MOTORS WERE DEFECTIVE AND CAUSING THE WINDOWS TO REMAIN STUCK. THE DEALER MADE FOUR ATTEMPTS TO DIAGNOSE AND REPAIR THE FAILURE. THE MANUFACTURE WAS NOTIFIED WHO OFFERED NO ASSISTANCE. THE VEHICLE WAS REPAIRED BY AN AUTHORIZED DEALER. THE CURRENT MILEAGE WAS APPROXIMATELY 90,000. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.

TL* THE CONTACT OWNS A 2003 BUICK LESABRE. THE CONTACT STATED THAT THE INSTRUMENTAL PANEL PAD WAS BUCKLING UP AND PEELING BACK FROM ITS HOUSING. THE VEHICLE WAS INSPECTED BY THE DEALER WHO INFORMED THE CONTACT THAT SHE WOULD NEED TO HAVE THE INSTRUMENTAL PANEL REPLACED. THE VEHICLE WAS REPAIRED BY AN INDEPENDENT MECHANIC. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000. UPDATED 02/07/11 *BF UPDATED 02/11/11

THE FUEL LEVEL SENSOR LOCATED IN THE GAS TANK HAS FAILED THREE TIMES IN THE PAST THREE YEARS. EACH TIME THE DEALER HAS REPLACED THE FUEL LEVEL SENSOR. THIS HAS OCCURRED FIRST IN DEC. 2008 (7574 MILES), THEN NOV. 2009 (21145 MILES), AND NOW DEC. 2010 (37344 MILES). THE SERVICE TECH AT THE DEALERSHIP INFORMED ME THAT THIS PROBLEM IS FAIRLY COMMON (IN FACT, WHEN I TOOK THE CAR IN FOR REPAIR THIS TIME, THERE WAS A PONTIAC AZTEC WITH THE SAME PROBLEM BEING REPAIRED). THE TECH ALSO TOLD ME THAT THE CAUSE IS SULFUR IN THE GAS CAUSING THE SMALL WIRES IN THE SENSOR TO CORRODE AND EVENTUALLY BREAK. THE MODULE ERROR CODE ERROR IS P0463.

MY VEHICLE HAS BEEN IN THE SHOP X 1 FOR A LEAK IN THE SUNROOF. I AM NOW ON MY SECOND ATTEMPT TO GET THE VEHICLE REPAIRED. ON THE PREVIOUS LEAK WATER COULD BE HEARD IN THE DASH WHILE TURNING OUT OF MY DRIVEWAY, THE LOCATION OF THE LEAK AT THAT TIME WAS NEAR THE PASSENGER SIDE A POST. THIS CURRENT LEAK IS ALSO ON THE SAME POST BUT ON THE DRIVERS SIDE. THIS TIME I HAD MY BRAKE LIGHT FLASHING ON AND OFF WITH MY PARKING ASSIST LAMPS. AN AUDIBLE CHIME COULD ALSO BE HEARD. THEIR IS AN OBVIOUS HISTORY OF PROBLEMS WITH THIS SPECIFIC BODY FROM ALL OF THE RESEARCH I HAVE FOUND ONLINE. I AM CONCERNED FOR THE HEALTH AND SAFETY OF MY FAMILY AS WE DRIVE IN A CAR THAT MAY HAVE MOLD AND THE POSSIBILITY OF ELECTRICAL PROBLEMS CAUSING THE VEHICLE TO STALL OUT OR CATCH FIRE. I HOPE THE MATTER IS TAKEN SERIOUSLY AND A FOLLOW UP IS DONE. THANK YOU. *TR

2002 BUICK CENTURY INTAKE MANIFOLD/GASKET FAILS AT 31K MILES. COOLANT IN THE ENGINE AND MIXED WITH THE OIL. ALL OF THE PRIOR SERVICE AND MAINTENANCE WERE PERFORMED AT GM DEALERSHIPS (WHERE THIS SHOULD HAVE BEEN DISCOVERED PRIOR TO FAILURE). OIL, LUBE, ROTATIONS DONE WITHOUT WAITING FOR INDICATOR LIGHTS (2-4 TIMES PER YEAR), ALL RECOMMENDED PROCEDURES COMPLETED (INCLUDING NEW BRAKES, THROTTLE BODY AND FUEL INJECTOR SVCS). THIS WAS A KNOWN ISSUE REGARDING DEXCOOL EATING AWAY THE GASKETS BUT GM FILED BANKRUPTCY TO AVOID FULL SETTLEMENT AND NOW DEALERSHIPS CLAIM IGNORANCE TO THE ISSUE. NOW I HAVE TO PAY $1500 TO HAVE THE ENGINE & RADIATOR DISASSEMBLED FOR CLEANING. I WAS INFORMED THAT LABOR IS THE BULK OF THE COST. WHY WON'T GM CHARGE THE CUSTOMER FOR THE PART AND NOT THE LABOR. I WAS TOLD BY THE SERVICE ADVISOR THAT THE PARTS INVOLVED ONLY COST $200-250, BUT I HAVE TO PAY $1500 FOR A KNOWN ISSUE/FAILURE THE MANUFACTURE WAS/IS WELL AWARE OF AND IS A SAFETY ISSUE THAT CAUSES ABRUPT ENGINE FAILURE! I AM SO UPSET THAT MY VEHICLE WAS SO WELL TAKEN CARE OF AND WOULD FAIL WITH SO FEW MILES ON IT. MY CHEVY CORSICA ALSO FAILED DUE TO DEXCOOL (WATER PUMP REPLACEMENT AT 60K MILES) AND I DID NOT RECEIVE A PENNY FROM THE DEXCOOL SETTLEMENT (EVEN THOUGH I FILED AND WAS ELIGIBLE). GM SHOULD BE HELD ACCOUNTABLE FOR THESE FAILURES THAT ARE STILL AN ISSUE. AN ENGINE FAILURE IN TRAFFIC IS A SERIOUS DEFECT. *TR

TL* THE CONTACT OWNS A 2004 BUICK LESABRE. THE CONTACT WAS DRIVING 5 MPH AND EXITING A PARKING SPACE WHEN THE CONTACT NOTICED AN ABNORMALLY STRONG ODOR OF GASOLINE FUEL. THE FOLLOWING DAY, THE CONTACT STATED THAT THE FAILURE RECURRED. HE THEN INSPECTED THE VEHICLE AND DISCOVERED THAT THE PLASTIC FITTING HAD BECOME MOIST ON THE ENGINE. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC AND THE CONTACT WAS ADVISED THAT THE O-RING WOULD NEED TO BE REPLACED. THE MECHANIC ADVISED THAT THE ONLY OTHER OPTION OF REPAIRING THE FAILURE WAS TO REPLACE THE ENTIRE FUEL LINE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 61,000. UPDATED 02/09/11*LJ UPDATED 04/29/11

INTERMITTENT HEADLIGHT FAILURE. ON SEVERAL OCCASIONS, THE HEADLIGHTS HAVE TURNED OFF FOR NO REASON OR WARNING. THIS INCLUDES THE DASH LIGHTS. THIS HAS HAPPENED APPROXIMATELY 6 TIMES IN THE PAST TWO YEARS RESULTING IN AN EXTREMELY DANGEROUS SITUATION. FOUR OF THE INSTANCES WERE ON ROADS WITH NO STREETLIGHTS - AN INTERSTATE HIGHWAY, AND WINDING COUNTRY ROADS. THE ONLY REMEDY SEEMS TO BE TO MOVE THE TURN SIGNAL LEVER, BOTH UP AND DOWN, (TURNING THE CORNERING LIGHTS ON - PROVIDING A MUCH NEEDED SOURCE OF LIGHT), AND BACK AND FORTH, AS IF TURNING THE HIGH BEAM LIGHTS ON AND OFF. EVENTUALLY, THE LIGHTS SEEM TO COME BACK ON. PULLING AND PUSHING THE DASH MOUNTED LIGHT SWITCH ON AND OFF DOES NOT AFFECT THE SITUATION. WHEN MENTIONED TO THE LOCAL BUICK DEALER'S SERVICE WRITER, HE HAD NO IDEA WHAT I WAS TALKING ABOUT OR HOW TO APPROACH THE PROBLEM. *TR