BUICK Complaints
View complaints related to BUICK. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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1994 BUICK LESABRE- SELMA , CA
MY 1994 BUICK LESABRE HAS A RUNAWAY ACCELERATOR PROBLEM, DURING A SLOW DOWN OR BRAKING CONDITION IN GEAR AT RANDOM TIMES THE ENGINE ACCELERATES THE CAR FORWARD, YOU MUST STAND ON THE BRAKES WITH HIGH FORCE TO BRING THE CAR UNDER CONTROL AND THEN KILL THE IGNITION TO AVOID AN ACCIDENT. THIS CONDITION HAS OCCURRED AT CROSS WALKS WITH PEOPLE CROSSING, AND APPROACHING STOP LIGHTS, PULLING INTO GAS STATIONS ECT. REPAIR SHOPS INCLUDING BUICK DEALERS SAID THEY COULD NOT DUPLICATE THE PROBLEM AND HAD NO IDEA WHAT IT WAS. I HAVE ELIMINATED THE FOOT ACCELERATOR AND THE CRUISE CONTROL AS THE PROBLEM. I WENT ONLINE TO A TROUBLESHOOTING SITE AND TALKED TO A BUICK SPECIFIC TECH WHO HAS SEEN THIS PROBLEM MANY TIMES BEFORE AND SAID THE ENGINE CONTROL MODULE (ECM) FAILURE WAS THE PROBLEM PART, AND THAT A DIAGNOSTIC SCAN WOULD HELP IN IDENTIFYING THE PROBLEM, HOWEVER AFTER SEVERAL SCANS AND DRIVE TESTS THE PROBLEM WAS NEVER DUPLICATED OR IDENTIFIED. THE PROBLEM IS REPEATABLE AT LEAST ONCE A DAY. I HAVE STOPPED DRIVING THE CAR BECAUSE IT IS UNSAFE. THIS PROBLEM NEEDS TO BE IDENTIFIED AS A SAFETY ISSUE. BECAUSE TO DATE I HAVE NOT BEEN ABLE FIND ANY RECALLS OR DEALERS WILLING TO ACKNOWLEDGE OR DISCUSS THIS PROBLEM. *TR
Source: NHTSA WEB SITE -
2007 BUICK LUCERNE- NEW CARROLLTON, MD
TL*THE CONTACT OWNS A 2007 BUICK LUCERNE. THE CONTACT COULD NOT SEE THE INSTRUMENT PANEL GAUGES DUE TO POOR LIGHTING. AS A RESULT, HE COULD NOT DETERMINE HOW FAST HE WAS DRIVING OR READ THE OTHER GAUGES. THE DEALER AND MANUFACTURER COULD NOT ASSIST, BUT STATED THAT THE VEHICLE WAS DESIGNED IN THAT MANNER. THE CURRENT AND FAILURE MILEAGES WERE 30,000. UPDATED 03/17/09. *LJ THE CONSUMER WAS UNABLE TO READ THE INSTRUMENT PANEL DURING THE DAYTIME. UPDATED 03/17/09. *JB
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2002 BUICK RENDEZVOUS- NORWOOD, NY
I HAVE OWNED MY 2002 BUICK RENDEZVOUS FOR LESS THAN 2 YRS AND I HAVE HAD TO REPLACE 2 WHEEL BEARINGS AND NOW I HAVE BLOWN A HEAD GASKET. LESS THAN A MONTH AGO I HAD TO REPLACE THE ALTERNATOR AND BATTERY. THE DRIVER SIDE WINDOW FELL IN LESS THAN A YR AGO AND I HAVE ELECTRICAL PROBLEMS WITH IT CONSTANTLY. INCLUDING THE ALARM AND SECURITY GOING OFF FOR NO REASON AT ALL. *TR
Source: NHTSA WEB SITE -
2003 BUICK LESABRE- SAUK CITY, WI
SMALL LIGHTS BURN OUT EXCESSIVELY AND COST A FORTUNE TO HAVE REPLACED. EXAMPLES STEERING WHEEL BUTTON LIGHTS, CLIMATE CONTROL, RADIO BUTTONS (WHICH CANNOT BE REPLACED). REPLACED MULTIPLE TIMES AND I HAVE ONLY HAD THE CAR 4 YEARS. *TR
Source: NHTSA WEB SITE -
2008 BUICK ENCLAVE- ST. CHARLES, IL
I WAS DRIVING ON RANDALL ROAD TRAVELING ABOUT 50 MPH. I SLOWED TO ENTER A RIGHT TURN LANE AND THE STEERING BEGAN TO SHUDDER WHEN I MOVED THE STEERING WHEEL. I BRAKED AGGRESSIVELY AND WAS ABLE AFTER MUCH EFFORT TO MANEUVER THE ENCLAVE INTO A PARKING SPACE. I PHONED MY HUSBAND AND UPON ARRIVAL FOUND THAT THE STEERING WHEEL WOULD NOT MOVE WITH THE ENGINE RUNNING. HE PHONED THE DEALER AND BUICK ASSISTANCE. AFTER 3 HOURS THE CAR WAS LOADED ON A TRUCK AND TAKEN TO THE DEALER. THE SERVICE PERSON STATED THAT THE COOLER LINE HAD DEVELOPED A PIN HOLE LEAK AND LOST FLUID TO THE POWER STEERING SYSTEM. I AM STILL WAITING SINCE THE STEERING PUMP WAS ALSO DAMAGED. NO MENTION OF REPLACING THE RACK AND PINION (MY HUSBANDS HELP WITH THAT TERM). I DO NOT FEEL COMFORTABLE DRIVING A CAR THAT THE STEERING LOCKS UP IF THE POWER STEERING SYSTEM FAILS. THIS COULD HAVE BEEN A FATAL OUTCOME UNDER DIFFERENT CIRCUMSTANCES BECAUSE I COULD NOT STEER THE CAR. THIS IS THE THIRD SAFETY RELATED PROBLEM SINCE IT WAS DELIVERED DECEMBER 31, 2007. THE DRIVER WINDSHIELD WIPER CAME LOOSE (HUSBAND FIXED) AND THE RIGHT REAR STRUT WELD FAILED LEAKING OIL ALL OVER THE GARAGE FLOOR AND MAKING THE CAR FEEL LOOSE DRIVING IT TO THE DEALER FOR REPAIRS. WE HAVE ALSO NOTICED THE PASSENGER SEAT BELT SIGN DOES NOT ALWAYS WORK. I DO NOT TRUST THIS CAR. THE ONLY BRIGHT SPOT IS THE DEALERSHIP HAS BEEN VERY RESPONSIVE. *TR
Source: NHTSA WEB SITE -
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2008 BUICK LUCERNE- EAU CLAIRE, WI
DURING FREEZING RAIN OR SNOW CONDITIONS THERE IS A BUILD-UP OF ICE AT THE BASE OF THE WINDSHIELD BELOW THE POINT OF THE DEFROSTERS. HEAT FROM THE DEFROSTER SYSTEM CANNOT REACH THE AREA OF BUILD-UP CAUSING THE WIPERS TO CONSTANTLY PASS OVER THE ICE AND BECOME CLOGGED WITH ICE WHICH IS THEN DRAGGED ACROSS THE WINDSHIELD CAUSING POOR VISIBILITY AND A POTENTIAL DRIVING HAZARD. IN JUST A FEW MILES OF DRIVING IT WAS NECESSARY TO PULL OVER AND SCRAPE THE WINDSHIELD AND CLEAR THE ICE FROM THE WIPERS IN ORDER TO HAVE ADEQUATE VISIBILITY. THIS IS A POTENTIAL SAFETY CONDITION DUE TO THE LIMITING OF VISIBILITY AND THE REPEATED STOPS TO CLEAR THE ICE. *TR
Source: NHTSA WEB SITE -
2002 BUICK LESABRE- JONEBORO, , GA
THE REAR DRIVER SIDE WINDOW MADE A GRINDING NOISE AND DROPPED DOWN. THE WINDOW HAD BECOME INOPERATIVE. THIS IS THE SECOND WINDOW TO BECOME INOPERATIVE. PREVIOUSLY, THE FRONT PASSENGER WINDOW REGULATOR BECAME DEFECTIVE AND INOPERATIVE. THE WINDOW REGULATOR IS GOING OUT ONE AT A TIME. *TR
Source: NHTSA WEB SITE -
1997 BUICK CENTURY- FORT WAYNE, IN
1) CAR NEEDED TOWED TO GARAGE FOR STARTER FAILURE. AS IT LEFT THE GARAGE THE STEERING LOCKED UP AND SENT CAR ALMOST INTO ONCOMING TRAFFIC WITH 2 CHILDREN IN THE CAR. THERE HAD BEEN NO OTHER WARNINGS OF A PROBLEM. 2) IT HAPPENS EVERY TIME THE STEERING IS TURNED ONE DIRECTION THEN BACK TO THE OTHER. IT DOES NOT JUST COME BACK. ESPECIALLY TO THE LEFT. I ALMOST CRASHED 4 TIMES JUST TRYING TO GET IT HOME. 3) I FILED AN INSURANCE CLAIM ON THE TOW COMPANY THINKING THEY WERE RESPONSIBLE. THEY LOOKED AT IT AND SAID THEY FOUND NOTHING WRONG, THAT NOTHING WAS BENT. AFTER GETTING ON LINE AND INVESTIGATING, I LEARNED OF THIS STEERING PROBLEM. IT MATCHES IT PERFECTLY. I HAD SOMEONE KNOWLEDGEABLE OF MECHANICS LOOK AT THE CAR AND THEY SAID THE STEERING GEAR RACK NEEDS REPLACED AND NOT TO DRIVE THE CAR AS IT IS. IT IS TO DANGEROUS TO DRIVE. I ALSO JUST HAD NEW INTAKE MANIFOLD GASKET FROM THE DECOOL PROBLEM GM HAS. NOW I HAVE A CAR THAT I CAN'T DRIVE AND CAN'T AFFORD TO FIX. NOBODY ASSUMES LIABILITY AND I THINK GM SHOULD HAVE HAD THIS RECALLED AND CORRECTED. *TR
Source: NHTSA WEB SITE -
2008 BUICK LACROSSE- BIG RAPIDS, MI
I HAVE HAD MY VEHICLE IN AT LEAST TWICE AT THIS TIME, AND I AM TAKING IT AGAIN TODAY FOR THE DASH LIGHTS DIMMING. AT NIGHT IT IS NEXT TO IMPOSSIBLE TO READ THEM. YESTERDAY, IN ADDITION, THE CRUISE CONTROL WILL SET ITSELF AUTOMATICALLY, WITHOUT THE DRIVER TOUCHING A BUTTON. THIS IS VERY DANGEROUS, ESPECIALLY IN WHITE FOR SLIPPERY ROAD CONDITIONS. I HAVE BEEN TOLD THE DASH LIGHT PROBLEM IS A "NORM". I DON'T THINK SO, EITHER YOU FIX THE PROBLEM, OR GIVE ME A NEW CAR. *TR
Source: NHTSA WEB SITE -
2002 BUICK RENDEZVOUS- MACHESNEY PARK, IL
MY 2002 BUICK RENDEZVOUS BEGAN TO LOSE CABIN HEATING AND SHOWED LOW COOLANT LEVELS. REPAIR FACILITY FOUND COOLANT IN ENGINE OIL AND DETERMINED INTAKE MANIFOLD GASKET REPAIR WAS NEEDED. REPAIR FACILITY COMMENTED THAT THIS IS A COMMON PROBLEM THAT WAS EASILY CONFIRM BY SOME RESEARCH. I AM STRONGLY OF THE OPINION THAT THIS MATTER SHOULD BE A RECALL BY THE MANUFACTURER. *TR
Source: NHTSA WEB SITE