BUICK Complaints

TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT THE FOUR POWER DOOR LOCKS FAILED TO UNLATCH OR LATCH WHEN ACCESSED THEM WITH THE KEY FOB. THE MALFUNCTION RECURRED SPORADICALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE BOTH REAR DOOR LOCKS WERE REPLACED AT THE MANUFACTURER'S EXPENSE. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.

STEERING LOCKED UP WHILE TURNING AT LOW SPEED, ALMOST HIT ANOTHER CAR IN THE PROCESS. BUICK KNOWS THIS IS AN ISSUE ON THE ENCLAVE PLATFORM, STILL, NO RECALL. IF I DID GET INTO AN ACCIDENT AND A FATALITY OCCURRED, LITIGATION WOULD HAVE BEEN IN ORDER. IS THIS WHAT BUICK IS WAITING FOR? SOMEONE TO GET INJURED, THIS IS A SAFETY ISSUE. THE ORIGINAL STICKER PRICE FOR MY 2008 BUICK ENCLAVE WAS NORTH OF $40,000, WOW AND THEY CAN'T GET SOMETHING AS SIMPLE AS A STEERING RACK AND PUMP RIGHT? THIS NEEDS TO BE A RECALL, I JUST HAD TO PAY $2800 TO GET THIS FIXED, AND NOT REALLY SURE IF IT WILL OR WILL NOT HAPPEN AGAIN IN THE FUTURE. I JUST CAN'T BELIEVE THERE IS NO RECALL FOR THIS, APPARENTLY BUICK DOES NOT CARE ONE BIT ABOUT THEIR CUSTOMERS AND DEFINITELY DOES NOT WANT REPEAT BUSINESS. I WILL TELL EVERYONE I KNOW TO AVOID BUICK AT EVERY EXPENSE AND NEVER, NEVER, NEVER BUY AN ENCLAVE. I AM ALSO CONSIDERING SELLING THE ENCLAVE AND BUYING SOMETHING THAT IS WORTH IT AND SAFE. *TR

TL* THE CONTACT OWNS A 2000 BUICK PARK AVENUE. THE CONTACT STATED THAT WHILE ACCELERATING FROM A TRAFFIC STOP, A VEHICLE CRASHED INTO THE CONTACT'S DRIVER'S SIDE DOOR AT 45 MPH. THE DRIVER'S SIDE AIR BAG FAILED TO DEPLOY. THE CONTACT'S HEAD WAS THROWN INTO THE WINDSHIELD, CAUSING A LOSS OF CONSCIOUSNESS. THE CONTACT SUSTAINED BACK, HEAD AND BODILY INJURIES. A POLICE REPORT WAS FILED. THE MANUFACTURER INVESTIGATED THE AIR BAG FAILURE AND CONCLUDED THAT THE AIR BAG WAS NOT IMPACTED IN THE PROPER AREA TO WARRANT DEPLOYMENT. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 52,000.

THE DASHBOARD HAS SEPARATED MORE THAN HALF WAY ACROSS, AND HAS RAISED OVER ONE INCH IN SOME AREAS. I AM VERY CONCERNED THAT THIS WILL AFFECT THE AIRBAGS,EITHER RENDERING THEM INEFFECTIVE OR ALLOWING THEM TO DEPLOY WHILE I AM DRIVING WITHOUT WARNING. *TR

TL* THE CONTACT OWNS A 2005 BUICK TERRAZA. THE CONTACT STATED THAT AFTER REFUELING TO CAPACITY, THE FUEL GAUGE ERRONEOUSLY PROVIDED AN EMPTY READING. THE LOW FUEL WARNING INDICATOR ILLUMINATED AT THE SAME TIME AS THE FUEL GAUGE MALFUNCTION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO STATED THAT THE FUEL LEVER SENSOR WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. UPDATED 08/27/13*LJ

THE FUEL GAUGE DOES NOT READ CORRECTLY. IT WILL BOUNCE FROM 1/4 A TANK TO 1/2 A TANK TO FULL. IT IS ALWAYS ALL OVER THE PLACE. THIS IS A SIGN OF A BAD FUEL SENDING UNIT (ITS A SENSOR). THERE NEEDS TO BE A RECALL FOR THIS, SO I KNOW HOW MUCH GAS I HAVE IN THE CAR, I CAN'T KEEP DUMPING $10/$20 A WEEK. *TR

AT APPROXIMATELY 7:00AM FRIDAY JULY 19, MY SON AND I GOT INTO THE CAR WHICH WAS PARKED IN OUR GARAGE. I PROCEEDED TO PLACE THE KEY INTO THE IGNITION AND STARTED THE CAR. IMMEDIATELY THE DRIVER'S AIRBAG DEPLOYED HITTING ME IN THE FACE AND CHEST BREAKING MY GLASSES AND THERE WAS SOME TYPE OF SOLVENT OR PARTICLES IN THE FORM OF SMOKE THAT WAS IN THE AIR AFTER THE EXPLOSION. I'M CALLING IT AN EXPLOSION BECAUSE WE WERE NOT IN AN ACCIDENT, BUT ONLY GOING ABOUT OUR DAILY ROUTINE OF ACTIVITIES. I KNOW THIS IS NOT TYPICAL OF AN AIRBAG, SO I WOULD LIKE TO CONTACT BUICK TO SEE IF I HAVE ANY GROUNDS FOR COMPENSATION. AS A RESULT OF THIS INCIDENT, I HAVE RINGING IN MY EARS, MY CHEST HAS BEEN VERY SORE NOW FOR THE LAST 2 DAYS AND I HAVEN'T HAD THE BAG REPLACED OR REMOVED. *TR

TL* THE CONTACT OWNS A 2005 BUICK TERRAZA. THE CONTACT STATED THAT THERE WAS AN ABNORMAL SQUEAKING NOISE BEING EMITTED FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 10V110000 (SUSPENSION). THE FAILURE MILEAGE WAS 91,000.

THIS IS THE FIFTH (5TH) TIME THE RACK AND PINION HAS GONE OUT ON THIS VEHICLE IN THE PAST THREE MONTHS - MAY 2013 THROUGH JULY 2013. THIS DOES NOT MAKE ANY SENSE - THE VEHICLE WAS REPAIRED WITH "GENUINE GM PARTS" AND STILL CONTINUES TO GO OUT IN ABOUT A WEEK AFTER INSTALL. WHEN IS SOMEONE GOING TO ADDRESS THIS ISSUE? I SEND COMPLAINT AFTER COMPLAINT TO YOU AND TO THE BUICK PEOPLE AND NOTHING IS BEING DONE. WHAT GOOD DOES IT DO TO KEEP SENDING COMPLAINTS TO YOUR AGENCY? WHAT GOOD DOES IT DO TO SEND COMPLAINTS TO BUICK AND GENERAL MOTORS - NOTHING IS GOING TO HAPPEN, NOTHING IS GOING TO BE FIXED. BAH!!!!!!! I WILL DEFINITELY NEVER PURCHASE ANOTHER AMERICAN VEHICLE AGAIN! NOTHING BUT THE RUNAROUND. IF MY NAME WAS SHAQUILLE O'NEAL THEY WOULD BE SENDING ME A BRAND NEW VEHICLE TO SHUT ME UP. *TR

WHILE TRAVELING AT APPROX 20 MPH, THE CRUISE CONTROL ACTIVATED AUTOMATICALLY WHILE TURNING INTO A PARKING LOT. THE VEHICLE SPEED UP IN A MATTER OF 2 SECONDS AND WAS AT MUCH HIGHER SPEED WHEN SHE VEERED OFF INTO A BUSH. THE QUICK SPEED ACCELERATION OF THE VEHICLE WITHOUT OUT ANY ACTIVATION BY DRIVER IS OF GREAT CONCERN. DRIVER WAS STARTLED BY SUDDEN SPEED UP OF VEHICLE. FEELS THE CRUISE CONTROL ACTIVATED ON ITS OWN. SHE DID NOT TOUCH THE CRUISE CONTROL BUTTONS ON STEERING WHEEL AT ANY TIME. OWNERS DO NOT FEEL THE LOCATION OF THE CRUISE CONTROL BUTTONS ARE LOCATED IN GOOD SPOT. THE CRUISE CONTROL HAS ACTIVATED ON ITS OWN SEVERAL TIMES OVER THE PAST 4 YRS. OWNERS HAVE HAD DEALERSHIPS LOOK AT ISSUES. THEY HAVE BEEN UNSUCCESSFUL IN DUPLICATING OR RESOLVING THIS ISSUE. COMPLAINT HAS ALSO BEEN FILED WITH GENERAL MOTORS IN 2011 CASE # [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR