BUICK Complaints
View complaints related to BUICK. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2005 BUICK LACROSSE- VIDOR, TX
LOW BEAM HEAD LIGHTS WENT OUT WHILE DRIVING. I PULL TO THE SHOULDER CHANGED THE SWITCH SETTING FROM AUTO TO ON. THIS DID NOT HELP . I DROVE HOME ON HIGH BEAMS. AS I ENTERED THE DRIVEWAY THE LOW BEAMS CAME BACK ON. THIS IS THE SECOND TIME THE LIGHTS HAVE GONE OUT ONLY TO COME BACK ON AFTER A FEW MINUTES. *TR
Source: NHTSA WEB SITE -
2003 BUICK CENTURY- JOHNSTOWN, NY
TL* THE CONTACT OWNS A 2003 BUICK CENTURY. THE CONTACT STATED THAT WHILE PARKED, BOTH HEADLIGHTS SHUT OFF. THE CONTACT POWERED OFF AND RESTARTED THE VEHICLE HOWEVER, THE HEADLIGHTS STILL DID NOT ILLUMINATE. THE CONTACT ALSO STATED THAT THE LOW BEAM LIGHTS HAD TO BE USED WHEN DRIVING AT NIGHT AND THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO ADVISED THE CONTACT THAT THE SWITCH IN THE STEERING COLUMN MAY HAVE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000 AND THE CURRENT MILEAGE WAS 75,300. THE VIN WAS UNAVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2000 BUICK LESABRE- FORT WALTON BEACH, FL
THE DASH BOARD BUCKLED. PASSENGER WINDOW REGULATOR BROKE DRIVERS WINDOW REGULATOR BROKE REAR PASSENGER WINDOW REGULATOR BROKE REAR DRIVERS SIDE WINDOW REGULATOR BROKE PASSENGER WINDOW REGULATOR BROKE-AGAIN LIGHT BUTTON STUCK ON. *TR
Source: NHTSA WEB SITE -
1998 BUICK PARK AVENUE- MEDINA, OH
TL* THE CONTACT OWNS A 1998 BUICK PARK AVENUE. THE CONTACT WAS DRIVING APPROXIMATELY 1 MPH IN A PARKING LOT WHEN THE HEATER AND REAR DEFROSTER WAS ENGAGED. THE CONTACT THEN SMELLED A BURNING ODOR FROM INSIDE THE VEHICLE AND NOTICED SMALL FLAMES EMITTING FROM THE REAR DRIVER'S SIDE WINDOW PANEL. THE ENGINE WAS TURNED OFF AND THE FIRE WAS EXTINGUISHED. THE FIRE DEPARTMENT ARRIVED AND DISCONNECTED THE DEFROSTER WIRES. THE VEHICLE WAS DRIVEN FROM THE SCENE AND WAS NEITHER DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 140,000. THE VIN WAS UNAVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2003 BUICK CENTURY- PAGOSA SPRINGS, CO
TL* THE CONTACT OWNS A 2003 BUICK CENTURY. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE HEADLIGHT DIMMER SWITCH FAILED AND THE HEADLIGHTS BECAME INOPERATIVE. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 54,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
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2012 BUICK LACROSSE- SPRING, TX
DRIVER WAS ON A LARGE FREEWAY IN TRAFFIC, WHEN THE ACCELERATOR PEDAL BROKE OFF. DRIVER OBTAINED CONTROL OF THE VEHICLE BUT NOT BEFORE THE CAR SURGED INTO THE VEHICLE IN FRONT OF IT. THE PEDAL COMPLETELY BROKE OFF AND WAS LAYING IN THE FLOORBOARD. CAR WAS PURCHASED BRAND NEW AND HAD ONLY BEEN DRIVEN FOR 6 MONTHS. CAR WAS TOWED TO DEALERSHIP WHERE PURCHASED AND IS BEING INVESTIGATED TO DETERMINE THE CASE OF THE PEDAL FAILURE. NO ANSWER YET. *TR
Source: NHTSA WEB SITE -
2009 BUICK LUCERNE- THE PLAINS, OH
BOUGHT CAR WITH RAIN SENSITIVE WINDSHIELD WIPERS 7/09. REPLACED WINDSHIELD WITH RAIN SENSITIVE GLASS 7/10 DUE TO LARGE CRACK IN WINDSHIELD FROM A STONE OR ROCK. SEPT. 2010 I NOTED THAT THE AUTOMATIC WIPERS DIDN'T ALWAYS COME ON WHEN IT STARTED RAINING BUT I COULD MAKE THEM WORK MANUALLY IN THE HIGH SPEED SETTING ONLY. WHEN CAR IN FOR SERVICE AT GM DEALERSHIP, THEY COULD NOT REPLICATE THE PROBLEM, THEREFORE COULD NOT FIX IT. IN MARCH 2011, SERVICE TECH NOTED THAT WINDSHIELD GLASS WAS NOT STAMPED AS GM GLASS. SAID THEY COULD NOT CALL GM TECH SUPPORT OR CHECK THE SWITCH UNTIL WINDSHIELD IS REPLACED WITH OEM GLASS. I ELECTED NOT TO PURCHASE AS NEW WINDSHIELD AT THIS TIME. THE INTERMITTENT WIPER PROBLEM CONTINUED AND BECAME INCREASINGLY DANGEROUS IN ICE AND SNOW DRIVING. IN MARCH 2012 I HAD A NEW WINDSHIELD INSTALLED AT THE GM DEALERSHIP. THAT DID NOT CORRECT THE WIPER PROBLEM. TOOK CAR BACK TO DEALERSHIP AND THIS TIME THEY CALLED GM TECH SUPPORT AND WERE ADVISED TO REPLACE THE MOTOR, WHICH THEY DID. THE AUTOMATIC WIPERS WORKED CORRECTLY UNTIL OCT. 2012 WHEN I TOOK THE CAR IN FOR AN OIL CHANGE. I WAS ADVISED THAT MY WINDSHIELD WIPERS NEEDED REPLACED AND I TOLD THEM TO GO AHEAD AND DO IT. TWO DAYS LATER WHILE DRIVING IN THE RAIN, THE WIPERS AGAIN DIDN'T COME ON AUTOMATICALLY. AGAIN, I COULD MANUALLY SWIPE THE WINDSHIELD ON HIGH SPEED ONLY. IN NOV. 2012 I TOOK CAR BACK TO SERVICE DEPT AT DEALERSHIP AND THEY COULD NOT REPLICATE THE PROBLEM AS THE WIPERS WERE WORKING CORRECTLY ON THAT DAY. THEY SAID THEY COULD NOT CALL GM TECH SUPPORT FOR ADVICE. WHICH LEADS ME TO FEELING LIKE I'M DRIVING AN UNSAFE VEHICLE---NEVER KNOWING IF THE WIPERS ARE GOING TO WORK CORRECTLY..
Source: PORTABLE SAFETY COMPLAINT FORM -
2002 BUICK CENTURY- COALING, AL
I HAVE A 2002 BUICK CENTURY LIMITED AND WHILE DRIVING 60 MPH ON THE INTERSTATE THE LOW TRAC LIGHT CAME ON, THE ANTI-LOCK BRAKE LIGHT CAME ON AND THE CAR STARTED SHUTTERING AND MAKING A LOUD NOISE WHEN BRAKING. IT ALSO PULLS WHEN THE BRAKES ARE PRESSED WHEN THE LIGHTS ARE ON AND THE BRAKES ARE HARD TO PRESS. WHEN I TURN THE CAR OFF THE LIGHTS GO OFF AND THERE ARE NONE OF THE SYMPTOMS UNTIL THE LIGHTS COME ON AGAIN. I WAS TOLD IT WAS A FAULTY WHEEL SPEED SENSOR AND WAS GOING TO GET IT REPAIRED WHEN ALL OF THE SUDDEN THE CAR OVERHEATED. I GET THE CAR SERVICED REGULARLY AND IT HAS NEVER OVERHEATED BEFORE. AFTER HAVING THE THERMOSTAT AND THE WATER PUMP CHANGED I WAS TOLD THAT THE PROBLEM IS EITHER THE INTAKE GASKET OR THE HEAD GASKET. I WAS TOLD THE DEXCOOL ANTIFREEZE BREAKS THE GASKETS DOWN AND THE CAR COULD LEAK ANTIFREEZE WITHOUT BEING NOTICED. I HAD THE CAR TOWED TO MY HOME WHERE IT'LL HAVE TO SIT UNTIL I CAN AFFORD TO GET IT FIXED. I OWN THE CAR AND I AM ON A FIXED INCOME AND CANNOT AFFORD THE PRICES THAT MECHANICS WANT TO CHARGE TO FIX THE GASKETS. I FOUND INFORMATION ONLINE THAT BUICK KNEW ABOUT THE DEXCOOL AND HAD A RECALL BUT IT'S NO LONGER ACTIVE AND I WOULD LIKE TO KNOW WHY. I THINK THEY SHOULD FIX THEIR MISTAKES AND NOT MAKE THEIR CUSTOMERS PAY FOR THEM. *TR
Source: NHTSA WEB SITE -
2006 BUICK LUCERNE- NEWARK, DE
MY CAR'S TRANSMISSION DID NOT COME OUT OF PARK AT A LARGE GAS STATION. THE CAR COULD NOT BE MOVED BUY ANY MEANS. AFTER SEVERAL PHONE CALLS TO VARIOUS REPAIR SHOPS I WAS TOLD THAT THE BRAKE INTERLOCK PIN WOULD NOT RELEASE. I WAS TOLD THAT GM DID NOT BUILD AN OVERRIDE INTO THE SHIFTER. AFTER 1 PLUS HOURS OF TRYING THE PIN FINALLY RELEASED. BY NOT PUTTING THE CAR IN PARK I GOT THE CAR TO THE DEALERSHIP. THEY SAID THAT THE PART WAS SUPERSEDED TWICE. THE PART FAILED THREE TIMES BEFORE IT WAS REPAIRED. THE CAR COULD HAVE LOCKED UP IN A MORE DANGEROUS SITUATION THAN MINE. *TR
Source: NHTSA WEB SITE -
2006 BUICK TERRAZA- EAST AMHERST , NY
TL* THE CONTACT OWNS A 2006 BUICK TERRAZA. THE CONTACT STATED THAT THE SLIDING DOORS WOULD OPEN INDEPENDENTLY WITHOUT WARNING. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WOULD LUNGE FORWARD AND SUDDENLY ACCELERATE. IN ADDITION, THE CONTACT MENTIONED THAT THE ABS AND TRACTION CONTROL WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 5,000 AND THE CURRENT MILEAGE WAS 72,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE