BUICK Complaints

TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT WHILE DRIVING 25 MPH AND TURNING INTO A PARKING LOT, SHE CRASHED INTO ANOTHER VEHICLE THAT WAS TRAVELING AT AN UNKNOWN SPEED. THE VEHICLE WAS DESTROYED HOWEVER, NONE OF THE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED A FRACTURED BACK AND A SEPARATED, AND BROKEN KNEE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE AND CURRENT MILEAGE WAS 63,500. UPDATED 01/15/13*LJ THE CONSUMER STATED THE MANUFACTURER WAS CONTACTED. UPDATED 1/23/2013 *JS

TL* THE CONTACT OWNED A 2012 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL BEGAN TO ABNORMALLY PULL TO THE LEFT. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN ADVISED THE CONTACT THAT AN ALIGNMENT NEEDED TO BE PERFORMED ON THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER ON SEVERAL OCCASIONS WHERE HE WAS TOLD THAT THE FAILURE WAS UNDETECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 3,000 AND THE CURRENT MILEAGE WAS 7,000.

DRIVERS DOOR WINDOW SCREECHES WHEN LOWERED, STOPS HALF WAY WHEN RAISED. HAS BECOME WORSE OVER THE PAST MONTH. NOW I MUST TRY HELPING IT BY HAND WHILE PUSHING THE UP BUTTON..NOW I AM AFRAID TO LOWER WINDOW FOR FEAR OF NOT BEING ABLE TO GET IT TO RAISE. *TR

TL* THE CONTACT OWNS A 2007 BUICK RAINIER. THE CONTACT STATED THAT WHEN OPENING OR CLOSING THE DRIVER SIDE WINDOW BY DEPRESSING THE WINDOW SWITCH, THE WINDOW WOULD STOP MIDWAY UP AND HE WOULD HAVE TO MANUALLY CLOSE IT BY PULLING ON THE GLASS. THE VEHICLE WAS NOT INSPECTED BY A DEALER OR AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS CONTACTED BUT PROVIDED NO ASSISTANCE. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 12V406000 (VISIBILITY:POWER WINDOW DEVICES AND CONTROLS) HOWEVER, DID NOT CONFIRM IF THE VEHICLE WAS INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 22,000. THE CURRENT MILEAGE WAS APPROXIMATELY 22,500..... UPDATED 02-20-13 *BF THE CONSUMER STATED THE DEALER REPLACED THE DRIVER'S DOOR REGULATOR. THE RECALL TO REPLACE WINDOW MODULE HAD NOT BEEN COMPLETED, YET. UPDATED 2/21/2013 *JS

BLIND SPOT WARNING SYSTEM (BSWS) INOPERATIVE QUE ON VEHICLE MULTI FUNCTION INFORMATION DISPLAY (MFID), LOCATED BEHIND THE STEERING WHEEL IN A 3"X4" AREA IS INADEQUATE. THE BSWS ON THIS VEHICLE IS VERY SUSTAINABLE TO ROAD SPRAY DURING RAIN EVENTS THAT RENDERS THIS SYSTEM INOPERATIVE. THE ISSUE IS IN THE WARNING THAT IS DISPLAYED TO THE DRIVER WHEN THIS OCCURS. THE MESSAGE DISPLAYED IS ONLY SHOWN FOR APPROXIMATELY 5 SECS, THEN IS REMOVED WITHOUT ANY DRIVER ACTION ACKNOWLEDGEMENT . NO ICON IS SHOWN TO REMIND DRIVERS OF ACTIVE MESSAGES. IF THIS MESSAGE IS MISSED, THE DRIVER IS NOT AWARE THAT THIS SYSTEM IS INOPERATIVE. ALSO, THERE IS NO MESSAGE TELLING THE DRIVER WHEN THIS SYSTEM BECOMES OPERATIONAL AGAIN. TWO POSSIBLE OUTCOMES. 1. THE DRIVER DOES NOT BELIEVE IN THE SYSTEM, LOSING THE BENEFIT OF THIS VALUABLE SYSTEM, ESPECIALLY IN THIS VEHICLE MODEL WITH ITS LARGE BLIND SPOTS, OR 2. THE DRIVER BELIEVING IN THE SYSTEM AND TURNS INTO TRAFFIC, NOT REALIZING THAT THE SYSTEM HAS BECOME INOP AND UNAWARE BECAUSE OF THE MISSED MESSAGE ON THE MFID. THESE ARE BASIC HUMAN FACTORS ISSUES THAT HAVE BEEN DEALT WITH IN THE AVIATION INDUSTRIES FOR YEARS. THE INDUSTRY NEEDS TO ADDRESS THESE TYPES OF ISSUES AS WE CONTINUE TO INCREASE OUR RELIANCE ON AUTOMATION IN THESE VEHICLES. THE LACK OF A STANDARD AND STANDARDS BETWEEN MANUFACTURERS WILL BECOME A SIGNIFICANT PLAYER IN COMING YEARS. *TR

TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE STEERING WHEEL ABNORMALLY MOVED SIDE TO SIDE. THE VEHICLE THEN VEERED TO THE LEFT. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A CONCRETE BARRIER. THE CONTACT SUSTAINED INJURIES TO HIS HEAD, NECK, AND SHOULDER. THE CONTACT WAS ADVISED BY ANOTHER DRIVER THAT THE FRONT DRIVER'S SIDE WHEEL BUCKLED UNDER THE VEHICLE AND THE LEFT REAR WHEEL HAD COMPLETELY DETACHED FROM THE VEHICLE. THE CONTACT SOUGHT MEDICAL ATTENTION AFTER THE CRASH. THE POLICE ARRIVED TO THE SCENE AND A REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO BODY REPAIR SHOP. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SENT AN INSPECTOR TO ASSESS THE VEHICLE. THE CONTACT STATED THAT THE INTERMEDIATE STEERING SHAFT WAS REPLACED ONE WEEK PRIOR TO THE CRASH. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 79,000...UPDATED 01/23/13 *BF.. UPDATED 02/07/2013 *JS UPDATED 04-05-13 *BF UPDATED 04/18/13 UPDATED 05/16/13

TL* THE CONTACT OWNS A 2005 BUICK RAINIER. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE LOW BEAM HEADLIGHTS FAILED. THE CONTACT ATTEMPTED TO REACTIVATE THE LIGHTS BUT TO NO AVAIL. THE CONTACT HAD TO HOLD THE SIGNAL IN ORDER TO HAVE THE HIGH BEAMS LIGHTS REMAIN ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY ADVISED THAT THE RELAY NEEDED TO BE REPLACED BUT THE DEALER DID NOT HAVE THE PARTS AVAILABLE IN ORDER TO COMPLETE THE REPAIR. THE VEHICLE WAS REPAIRED SEVERAL MONTHS LATER. THE MANUFACTURER WAS NOTIFIED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 45,000.

MY WIFE IS HANDICAPPED HAS HAD MULTIPLE BACK SURGERIES AND NEEDS TO SIT ON A CUSHION ON THE PASSENGER SIDE OF THE VEHICLE. WHEN SHE SITS ON A CUSHION THE AIRBAG LIGHT SAYS THE AIRBAG IS NOT ON. THE VEHICLE WAS TAKEN TO PALM AUTO MALL BUICK IN 2010 WHERE THEY REPLACED THE SENSOR IN THE SEAT. IT STILL SAYS THAT THE AIRBAG IS OFF WHEN SHE SITS ON THE CUSHION. I CONTACTED GM IN SPRING OF 2012 AND WAS TOLD THAT THERE WAS NOTHING THEY COULD DO TO REMEDY THE PROBLEM. THIS IS VERY DANGEROUS IF IN FACT THE AIRBAG IS OFF. *TR

TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT AFTER EXITING HIS VEHICLE AND COMING BACK A FEW MOMENTS LATER, HE NOTICED THAT THE TRUNK WAS OPEN. THE CONTACT BELIEVED THE TRUNK RELEASED ON THE REMOTE KEY WAS VERY SENSITIVE AND RELEASED THE TRUNK WHILE HE WAS AWAY. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED HIM THAT THEY WOULD LOOK INTO THE MATTER. ALSO, THE VEHICLE WAS TAKEN TO THE DEALER AND THEY ADVISED HIM THAT THEY WOULD ORDER TWO NEW REMOTES. THE FAILURE MILEAGE WAS APPROXIMATELY 50. THE CURRENT MILEAGE WAS APPROXIMATELY 20,000....UPDATED 01/04/13 *BF THE DEALER REPLACED BOTH REMOTES. HOWEVER, THEY STATED THE REMOTES WOULD PROBABLY CONTINUE TO EXHIBIT THE EXACT SAME PROBLEM, AS THE NEW REMOTES, AS THEY ARE IDENTICAL TO THE OLD ONES.

TL* THE CONTACT OWNS A 2006 BUICK RAINIER. THE CONTACT RECEIVED A RECALL NOTICED FOR NHTSA CAMPAIGN ID NUMBER: 12V406000 (VISIBILITY: POWER WINDOW DEVICES AND CONTROLS). THE CONTACT STATED THAT THE RECALL HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIRED. THE CONTACT STATED THAT THE REPAIRS NEEDED TO BE DONE AS SOON AS POSSIBLE SINCE THE DRIVER DOOR FAILED TO UNLOCKED ELECTRONICALLY OR MANUALLY. THE APPROXIMATE FAILURE MILEAGE WAS 63,000 AND THE APPROXIMATE CURRENT MILEAGE WAS 66,000. ...UPDATED 01/30/13 *BF UPDATED 2/5/2013 *JS