BUICK Complaints

PASSENGER WINDOW WOULD NOT GO UP JULY 2011. ONE WEEK LATER LEFT REAR PASSENGER WINDOW WOULD NOT FUNCTION. FEBRUARY 2012 RIGHT REAR WINDOW FAILED. APRIL 2012 LEFT REAR WINDOW WOULD NOT GO DOWN. FORTUNATELY, IT WAS UNDER WARRANTY. SO FAR, THE WINDOWS HAVE COST ME $735.00 IN LESS THAN A YEAR. CATALYTIC CONVERTER RATTLES A LOT IN MORNING WHEN CAR IS COLD. ONLY A MATTER OF TIME BEFORE IT WILL NEED TO BE REPLACED. WAS TOLD BY AAMCO CAN BE REPLACED AT BUICK'S EXPENSE, BUT HAVE NOT BEEN ABLE TO CONFIRM THIS. *TR

WE NO SOONER HAVE OUR GAS GAUGE FIXED AND THEN THE SPEEDOMETER STOPS WORKING. AT FIRST IT WOULD MOVE BACK AND FORTH BETWEEN 0 AND 120 MPH. NOW IT JUST STAYS ON 120 MPH. SINCE THE SPEEDOMETER STOPPED WORKING HALF OF THE DASH BOARD LIGHTS NOW NO LONGER WORK, NEITHER POWER SEAT WORK AND LAST WEEK THE POWER WINDOWS IN THE BACK SEAT STOPPED WORKING. OBVIOUSLY THERE IS A MAJOR PROBLEM WITH THE ELECTRICAL SYSTEM IN THIS MAKE/MODEL BECAUSE WE ARE NOT THE ONLY ONES WITH THESE PROBLEMS. *TR

THE CAR LEAKS ON THE LEFT SIDE. WATER WILL STAND IN THE FLOORBOARDS. UNDER THE BACK SEAT WATER WILL BE UNDER THE BATTERY AND FUSE BOX. THE LEFT SIDE OF THE TRUNK IS ALWAYS WET AND WATER STANDS IN THE SPARE TIRE WELL. IT IS NOT LEAKING FROM THE WINDSHIELD.THE BACK ABOVE THE BACK SEAT IS NOT WET. WATER GUSHES FROM FRONT TO BACK WHEN GOING UP AND DOWN HILLS. NO ONE CAN FIND WHERE THE WATER IS COMING FROM. ITS A BOAT. *JS

TL* THE CONTACT OWNS A 2004 BUICK RAINIER. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN A PASSENGER BECAME STUCK IN THE REAR PASSENGER SEAT. THE SEAT BELT SEIZED AND WOULD NOT RELEASE THE PASSENGER. THE CONTACT HAD TO CUT THE SEAT BELT TO RELEASE THE PASSENGER. AN INDEPENDENT MECHANIC EXAMINED THE VEHICLE, BUT WAS UNABLE TO DIAGNOSE THE FAILURE. AN AUTHORIZED DEALER WAS NOTIFIED AND A NEW SEAT BELT WAS ORDERED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000. THE VIN WAS UNAVAILABLE.

I HAD THE CAR 2 WEEKS & THE WINDOW REGULATOR/MOTOR IN MY DRIVERS WINDOW STOPPED WORKING. BUT WAS TOLD IT WAS NOT COVERED. I ONLY HAD ABOUT 49,000 MILES ON IT. AT 75,000 MY FUEL GAUGE WENT OUT, THAT WAS REPLACED, BUT WAS TOLD THAT MY GAS TANK HAD BEEN LEAKING. WHICH EXPLAINS THE GAS SMELL WHEN I FILLED MY TANK UP. I THOUGHT IT WAS JUST WHERE SOME MIGHT HAVE GOTTEN ON THE OUTSIDE. THEN I READ THERE IS A RECALL, HOWEVER, BUICK TOLD ME THAT THEY WERE NOT GOING TO REPLACE MINE. A NEW ONE IS 1,800. I CAN'T AFFORD THAT. AT 80,000 1 OF MY BACK WHEEL HUBS & ASSEMBLY WENT OUT & I NEEDED A NEW UNIVERSAL BELT, SO BOTH WERE REPLACED.85,000 THE SECOND WHEEL HUB & ASSEMBLY WENT OUT. THAT TOO REPLACED. AT 101,000 MY TRANSMISSION STARTED SLIPPING A LITTLE. HAD IT FLUSHED & FILTER CHANGED, HELPED FOR ABOUT A DAY, THEN STARTED AGAIN. AWD LIGHT STARTED COMING ON & GOING OFF, COMING ON & GOING OFF. BLEW 2 FUSES IN MY CAR, NOTHING WOULD WORK. AT 101,000 CAR WENT FROM A NORMAL TEMP.(JUST GOT OFF WORK, HAD NOT EVEN DROVE 2 MILES) TO HOT, PULLED OVER, OH GUESS WHAT THERMOSTAT STOPPED WORKING, IT WAS LEAKING COOLANT, CRACKED A HEADER. THAT TOO REPLACED. CHECK ENGINE LIGHT CAME ON AROUND 108,000, NOW WHAT, O2 CENSOR, FUEL PUMP, INTAKE MANIFOLD, AND CATYLIC CONVERTER. ALL REPLACED TOO. WHEN I START MY CAR, SOMETIMES IT WON'T START. SO I HAVE TO POP THE HOOD & MOVE WIRES AROUND AND PLAY WITH THE BATTERY POST TO GET IT TO START. I THOUGHT IT WAS THE BATTERY BUT ITS NOT, BECAUSE I HAVE REPLACED THAT TOO. WHEN YOUR DRIVING DOWN THE ROAD AT ABOUT 60, AND TURN THE WHEEL EITHER RIGHT OR LEFT, THE STEERING WHEEL WILL SHAKE, & YOU CAN FEEL SOMETHING THAT FEELS LIKE A RATTLE UNDER YOUR FEET. I WANT TO GET RID OF IT SO BAD, BUT I HAVE FINALLY GOT IT DOWN TO WHERE HOPEFULLY I CAN TRADE IT IN, BECAUSE THE EXTRA MONEY I WAS PLANNING ON USING TO PAY IT OFF, HAS HAD TO GO INTO IT TO FIX IT. *JS

TL* THE CONTACT OWNS 2012 BUICK LACROSSE. THE CONTACT WAS DRIVING 25 MPH WHEN THE VEHICLE SUDDENLY STALLED WITHOUT WARNING. THE CONTACT SHIFTED INTO NEUTRAL AND WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO ATTEMPTED TO INSPECT THE FAILURE FOR OVER TEN DAYS, AS WELL AS PERFORM SEVERAL TEST DRIVES BUT WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED WHO ADVISED THE CONTACT THAT THEY WOULD SEND A REPRESENTATIVE TO FURTHER INSPECT THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,300 THE CONSUMER SOLD THE VEHICLE BACK TO THE DEALER, BECAUSE THEY WERE UNABLE TO DETERMINE THE PROBLEM. UPDATED 06/01/12

I HAVE NOT SEEN A FIRE YET BUT IT HAS BEEN SMOKING IN THE FRONT OF THE CAR SINCE 2010 WHEN I BROUGHT THE CAR USED FOR 2800.00 AT JIMS TOWING SERVICE IN ELIZABETH NEW JERSEY AND EVERY TIME THE CAR BROKE DOWN WHETHER IT WAS ELECTRICAL OR WHAT HE HAD GOTTEN MAD AT ME FOR NOT BRINGING IT TO HIM AND THEN THE CHECK ENGINE KEPT ON COMING ON AND COME TO FIND OUT LAST MONTH AND THE CAR COST ME 2000.00 DOLLARS TO FIX AND THE MONTH BEFORE THAT THE GARAGE I WENT TO NAVARRO'S HAD FIXED THE HORN BECAUSE THAT WAS GOING ON AND OFF AGAIN AND SOMETIMES THE LIGHTS FLICKER AND OTHER THINGS AND NOW THE SECURITY ALARM DOES NOT WORK AND YESTERDAY WHILE SHOPPING I ASKED MY DAUGHTER WHAT THAT SOUND WAS IT WAS MY HORN AGAIN SHORTING AND DISCONNECTED IT AGAIN IT HAS DONE THAT TOO MANY TIMES AND I CANNOT AFFORD A NEW CAR WITH 6 PEOPLE LIVING IN MY HOUSE AND IAM THE ONLY ONE WORKING RIGHT NOW AND DOES ANY MECHANIC KNOW WHAT THEY ARE DOING ANYMORE AND I NEED THE CAR TO GET BACK AND FORTH I DON'T KNOW WHAT TO DO ANYMORE AND WHEN I SAID THAT THE CAR COST ME 2000.00 TO FIX THERE WAS A CRACK IN THE BLOCK OF THE ENGINE AND FOR AWHILE NOW I HAVE MANUALLY DO THE LOCKS ON MY DOORS AND CANNOT REPLACE THE PASSENGER SIDE ELECTRIC SWITCH BECAUSE NO ONE HAS IT ANYMORE HELP DON'T NEED CAR TO CATCH ON FIRE AND IT HAS BEEN SMOKING ALOT LATELY WITH THE HORN CONNECTED IT IS NOT CONNECTED NOW. WHEN THE NEW INCIDENT HAPPENED IT WAS PARKED IN THE PARKING LOT AND SECURITY OFFICER CAME. *JS

NAVIGATION SYSTEM HAS FAILED THREE TIMES INCLUDING NOT ACCEPTING KNOWN ADDRESSES AND SENDING YOU TO A WRONG ADDRESS WHICH IN ONE CASE WAS A SAFETY ISSUE SENDING YOU INTO AN AREA WHICH WAS OBVIOUSLY AN AREA OF CRIMINAL ACTIVITY THAT WAS NOWHERE NEAR THE DOCTORS OFFICE WE WERE TRYING TO LOCATE. IT WILL NOT EVEN ACCEPT MY HOME ADDRESS AS A DESTINATION LOCATION. I HAVE ANOTHER NAVIGATION SYSTEM IN OUR OTHER VEHICLE AND ALSO A PORTABLE SYSTEM WHICH ACCEPTS MY ADDRESS AS A DESTINATION. I DON'T FEEL THAT THIS SYSTEM CAN BE COUNTED ON IN AN EMERGENCY AND SHOULD BE RECALLED OR REPLACED. *TR

TODAY, THE ENCLAVE ROLLED BACKWARDS SIGNIFICANTLY WHILE ON A SLIGHT INCLINE AT FREEWAY UNDERPASS STOPPED FOR RED LIGHT. THE VEHICLE TRAVELED SIGNIFICANT DISTANCE IN REVERSE DESPITE BEING IN DRIVE GEAR SELECT WHEN FOOT WAS TAKEN OFF THE GAS TO THEN PUSH ACCELERATOR. TOOK VEHICLE IMMEDIATELY TO DEALER AND LEARNED THIS IS A WELL-KNOWN DESIGN FLAW IN THE BUICK ENCLAVE, GMC ACADIA, CHEVROLET TRAVERSE. DEALERSHIP SAID THE DESIGN CENTERED AROUND IMPROVED MPG AND TRANS DOES NOT INCLUDE ANTI-ROLLBACK FEATURE COMMONLY FOUND ON MOST AUTO TRANSMISSIONS. LOOKING ONLINE TONIGHT, IT'S EVIDENT THAT 2010 AND 2011 (MAYBE OTHERS IN PRIOR YEARS) ARE AFFECTED AND MANY, MANY COMPLAINTS HAVE BEEN FILED FORMALLY AND INFORMALLY ALL OVER THE INTERNET. NHTSA, PLEAS HOLD GM ACCOUNTABLE FOR THIS KNOWN ERROR. THEY ARE REFUSING TO HELP CONSUMERS DEAL WITH THIS SERIOUS SAFETY DESIGN FLAW. DOES SOMEONE HAVE TO GET HURT OR KILLED PRIOR TO FORCING THEM TO FIX THIS? NOTE: BE ADVISED NHTSA YOUR COMPLAINT WEBSITE DROPDOWN MENO OPTION BOX FOR SELECTING THE FAILED COMPONENT IS MALFUNCTIONING - DISPLAYS EMPTY BOX. HAD TO TYPE ARROW DOWN AND GUESS MULTIPLE TIMES TO FINALLY ENTER "POWER TRAIN" IN DATA ENTRY FIELD CAUSE YOU CANNOT SEE IT VISIBLE ONLINE WHEN CLICKING THE ARROW DOWN. *TR

THE ENGINE OF THIS NEW 2012 BUICK VERANO STALLED FOUR TIMES. THE FIRST TIME WAS IN FREEWAY. THE SECOND TIME WAS IN FRONT OF A RED LIGHT. THE THIRD TIME WAS IN A LOCAL STREET AT ~35 MILES/HOUR. THE FOURTH TIME HAPPENED WHEN THE DEALER SERVICE DEPARTMENT WAS DRIVING IT. SIMILAR PROBLEM EVERY TIME: THE ENGINE SUDDENLY STALLED AND BECAME VERY ROUGH. THE CAR CANNOT GO FASTER THAN 10 MILES/HOUR FOR A MINUTE OR TWO AND THE ENGINE WOULD COMPLETELY DIE. THERE'S ALWAYS A MISFIRE CODE. THE VEHICLE APPEARED OK AFTER 5-10 MINUTES LATER BUT THE "CHECK ENGINE" MAY STAY ON. THE DEALER SERVICE DEPARTMENT SUSPECTED THE FUEL WAS BAD. WHAT'S IRONIC IS THAT THE ENGINE STALLED AGAIN WHEN THEY WERE DRIVING IT AFTER THEY DRAINED THE FUEL AND PUT IN NEW GASOLINE. THIS IS A BRAND NEW CAR FROM BUICK WITH ~600 MILES ON IT. SOMETHING IS SERIOUSLY WRONG WITH THIS VEHICLE AND THE SUDDEN STALLING OF THE ENGINE CARRIES TOO HIGH RISK OF REAR-END COLLISION. *TR