BUICK Complaints
View complaints related to BUICK. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2008 BUICK ENCLAVE- MIRAMAR, FL
WATER LEAK IN FRONT OF SUN ROOF. GETS PROGRESSIVELY WORSE WITH RAIN AND IN TIME. *KB
Source: NHTSA WEB SITE -
2004 BUICK PARK AVENUE- SMITHFIELD, NC
TL* THE CONTACT OWNS A 2004 BUICK PARK AVENUE. THE CONTACT STATED THAT AFTER REFILLING THE FUEL TANK, HE NOTICED THAT THE FUEL GAUGE WOULD READ EMPTY. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2003 BUICK LESABRE- FORT MYERS, FL
THE DASHBOARD RIGHT BEHIND THE FRONT WINDSHIELD SEPARATED AND LIFTED. A POPPED DASHBOARD BETWEEN STEERING WHEEL AND FRONT GLASS IS BEING REPORTED HUNDREDS OF TIMES. CANNOT FORCE THE DASH BACK INTO POSITION. DEALER SAID I WOULD HAVE TO PAY FOR A NEW DASH. HUNDREDS OF SIMILAR REPORTS ARE ON THE WEBSITE BELOW. HTTP://WWW.CARGURUS.COM/CARS/DISCUSSION-C5295_DS45613. *TR
Source: NHTSA WEB SITE -
2005 BUICK TERRAZA- FORT DRUM, NY
FOR MONTHS, ALMOST 8 NOW, I HAVE BEEN TO THE DEALERSHIP NUMEROUS TIMES TO HAVE MY 2005 BUICK TERRAZA SERVICED FOR PROBLEMS WITH THE SLIDING DOORS. I HAVE HAD THE LATCH SYSTEM REPLACED ON THE PASSENGER SIDE SLIDING DOOR BECAUSE THE DOOR WOULD NOT SHUT AND WOULD CONTINUE TO DING. LESS THAN 8 MONTHS LATER I HAD THE ENTIRE POWER DOOR MODULE AND DOOR CONTACTS REPLACED ON THE PASSENGER SIDE SLIDING DOOR. I ALSO HAD THE CONTACTS REPLACED ON THE DRIVERS SIDE SLIDING DOOR, AND NOT EVEN 2 WEEKS AFTER BEING REPAIRED THE DRIVERS SIDE SLIDING DOOR WOULD NOT CLOSE AUTOMATICALLY AND WHEN WE MANUALLY CLOSED THE DOOR IT WOULD DING CONSTANTLY, EVEN WHILE DRIVING! SO ANOTHER TRIP INTO THE DEALERSHIP TO HAVE IT LOOKED AT AND IT SEEMS I NEED TO SPEND ANOTHER $600 DOLLARS TO HAVE THE DRIVERS SIDE SLIDING DOOR LATCH SYSTEM COMPLETELY REPLACED, APPARENTLY IT WAS FINE 10 DAYS PRIOR WHEN I BROUGHT INTO THE DEALERSHIP, BUT THE FEW TIMES WE USED THE DOOR CAUSED MAJOR LATCH ISSUES. THIS YEAR ALONE I HAVE SPENT ALMOST $2200 ON THE SLIDING DOORS (NOT INCLUDING THE $600 I WILL BE SPENDING ONCE THE LATCH IS ORDERED AND REPLACED), THE DEALERSHIP LOVES SEEING ME WALK IN BECAUSE I HAVE YET TO SPEND LESS THAN $500 THERE AT A TIME. MY FUELS LINES HAD TO REPLACED WHEN THE VAN WAS LESS THAN 3 YEARS OLD, THAT IS ONLY AFTER THE DEALERSHIP TOLD ME IT WAS A THE FUEL SENSOR THAT NEEDED REPLACING, $375 FOR THAT AND WHEN I GOT THE VAN HOME I HAD TO HAVE IT TOWED BACK TO THE DEALERSHIP BECAUSE, COME TO FIND OUT, IT WAS NEVER THE SENSOR, BUT THE FUELS LINES THAT WERE CORRODED AND NEEDED TO BE REPLACED, NOT COVERED UNDER WARRANTY EITHER, BECAUSE REPLACING FUEL LINES IS CONSIDERED WEAR AND TEAR... YEP AFTER 3 YEARS. I AM WONDERING IF IT IS THE DEALERSHIP I AM TAKING MY VAN TO ,OR THE VAN ITSELF... I THINK ITS A COMBINATION OF BOTH. I AM JUST COMPLETELY FRUSTRATED. *TR
Source: NHTSA WEB SITE -
2005 BUICK CENTURY- ALDEN, NY
TL* THE CONTACT OWNS A 2005 BUICK CENTURY. THE CONTACT STATED THAT WHEN ACTIVATING THE RIGHT TURN SIGNAL, THE VEHICLE WOULD STALL. WHEN ACTIVATING THE LEFT TURN SIGNAL, THE INSTRUMENT PANEL WOULD FLASH ABNORMALLY. THE DEALER AND MANUFACTURER WERE CONTACTED AND DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE CONTACT BELIEVED THAT THE IGNITION STARTER SWITCH WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 87,000 AND THE CURRENT MILEAGE WAS 88,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
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2011 BUICK LACROSSE- SURPRISE, AZ
THIS VEHICLE HAS THE PUSH BUTTON KEYLESS START. PAGE 10-89 OF THE OWNER MANUAL DESCRIBES THE METHOD TO MOVE THE TRANSMISSION LEVER FROM PARK TO NEUTRAL WITHOUT STARTING THE ENGINE, FOR THE PURPOSE OF TOWING THE VEHICLE OR MOVING IT WITHOUT STARTING THE ENGINE (IF THE CAR BATTERY IS DEAD OR THE ENGINE WILL NOT START FOR ANY OTHER REASON), SUCH AS ONTO A TOW TRUCK FOR TRANSPORT TO A SERVICE CENTER. THE MANUAL SAYS TO SET THE PARKING BRAKE (THIS CANNOT BE DONE IF THE CAR BATTERY IS DEAD BECAUSE THE PARKING BRAKE IS ELECTRICALLY OPERATED), SELECT THE ACCESSORY MODE (BY PUSHING THE START BUTTON TO SHOW AN AMBER LIGHT AS DESCRIBED ON PAGE 9-20), THEN SQUEEZE THE SMALL LEVER ON THE FRONT OF THE TRANSMISSION LEVER, AND MOVE IT FROM PARK TO NEUTRAL. THIS DOES NOT WORK. THE LEVER CANNOT BE MOVED OUT OF PARK. APPLYING THE FOOT BRAKE DOES NOT HELP. I TOOK THE CAR TO LIBERTY BUICK IN PEORIA, AZ, AND DESCRIBED THE PROBLEM TO SALESMEN AND SERVICE ADVISORS. NONE OF THEM COULD MAKE IT WORK OR EXPLAIN WHY. THIS PROCEDURE WAS TRIED WITH ANOTHER LACROSSE WITH THE KEYLESS START FEATURE AND IT ALSO DID NOT WORK, VERIFYING THAT THIS IS A PROBLEM WITH ALL LACROSSE KEYLESS START VEHICLES. THIS PROCEDURE WORKS WITH A "KEYED START" VEHICLE IF THE KEY IS TURNED TO THE 'ON' POSITION (NOT THE 'ACCESSORY' POSITION AS STATED IN THE MANUAL). APPARENTLY, INSUFFICIENT TESTING WAS DONE ON THIS FEATURE AND IT WAS NOT CORRECTLY PROGRAMMED INTO THE ELECTRONIC SYSTEM OF THE VEHICLE. THE INTERLOCK BETWEEN THE ENGINE, BRAKE, AND TRANSMISSION LEVER IS NOT RELEASED IN THE ACCESSORY MODE AND THERE IS NO 'ON' POSITION FOR THE KEYLESS IGNITION WITHOUT STARTING THE ENGINE. THIS MEANS THAT IF MY CAR IS IN MY GARAGE OR ON A ROAD AND THE BATTERY IS DEAD OR THE ENGINE WILL NOT START, I WILL BE UNABLE TO MOVE IT OUT OF THE GARAGE OR OUT OF TRAFFIC OR ONTO A TOW TRUCK.
Source: PORTABLE SAFETY COMPLAINT FORM -
2010 BUICK LACROSSE- ERWING, PA
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE CXL AWD. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40 MPH THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TAKEN TO A DEALER WHO ADVISED HER THAT THE INTERNAL MODE SWITCH MANUAL SHIFT AND D-DENT LEVER NEEDED TO BE REPLACED. THE SHIFT AND THE LEVER WERE REPAIRED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 13,360.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2000 BUICK CENTURY- DEARBORN, MI
THE ELECTRONIC ODOMETER AND AUTOMATIC TRANSMISSION DISPLAY HAS GONE COMPLETELY DARK. WITH INDICATOR DARK, THE FOLLOWING ARE IMPOSSIBLE TO DETERMINE ON THE VEHICLE. A) AUTOMATIC TRANSMISSION INDICATOR - FOR VEHICLES WHERE THE TRANSMISSION SHIFT LEVER IS MOUNTED ON THE STEERING COLUMN (LIKE MINE), OTHER THAN COUNTING THE NUMBER OF CLICKS OF THE TRANSMISSION LEVER UP OR DOWN, THE VEHICLE OPERATOR HAS NO IDEA IF THE VEHICLE IS IN DRIVE, NEUTRAL OR REVERSE. THIS IS A MAJOR SAFETY HAZARD BECAUSE THE VEHICLE OPERATOR MAY INADVERTENTLY LEAVE THE VEHICLE IN NEUTRAL OR IN GEAR AND NOT KNOW IT AND LEAVE THE VEHICLE UNATTENDED. B) VEHICLE MILEAGE -- THERE IS NO WAY TO DETERMINE HOW MANY MILES THE VEHICLE HAS BEEN DRIVEN. THERE ARE NUMEROUS INSTANCES ON THE INTERNET DESCRIBING THIS PROBLEM. *TR
Source: NHTSA WEB SITE -
1993 BUICK LESABRE- BOISE, ID
AS I DRIVE DOWN THE ROAD, IT DOESN'T MATTER AT WHAT SPEED, MY ENGINE WILL SUDDENLY DIE. THERE IS NO WARNING LIGHTS, NO LURCHING NOR SPUTTERING, IT JUST DROPS DEAD. WHEN THIS HAPPENS I KNOW THERE IS POWER TO MY CAR BECAUSE THE LIGHTS AND RADIO SEEM UNAFFECTED. HOWEVER, MY ENGINE, POWER STEERING AND POWER BRAKES ALL DROP OUT. I HAVE TO STOP THE CAR FROM ROLLING, PUT IT INTO PARK AND RESTART IT TO CONTINUE. THERE IS NO PARTICULAR LENGTH OF TIME BETWEEN THESE STALLS. IT HAS HAPPENED ONE RIGHT AFTER THE OTHER OR HOURS APART I HAVE HAD THE COIL, PLUGS AND WIRES ALL CHANGED. ALL CONNECTIONS ARE GOOD AND BATTERY IS FINE.. I AM VERY FRIGHTENED THAT IS THIS HAPPENS IN HEAVY TRAFFIC IT MAY CAUSE AN ACCIDENT. *TT
Source: NHTSA WEB SITE -
2008 BUICK ENCLAVE- GROVETOWN, GA
BLOWER MOTOR, FAN MOTOR FOR FROM DOESN'T WORK WATER LEAK ON IT, STERING WEEL SKEKING NOISE DO TO DRIVING SHAFT. IS LEAKING OIL ALSO. *TT
Source: NHTSA WEB SITE