BUICK Complaints
View complaints related to BUICK. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2008 BUICK ENCLAVE- NEW KENSINGTON, PA
I OWN A 2008 BUICK ENCLAVE WITH A FACTORY INSTALLED SUNROOF. I HAVE HAD THE VEHICLE BACK TO THE DEALER ON SEVERAL OCCASIONS FOR EXCESSIVE LEAKS IN FROM THE SUNROOF. THE WATER COLLECTS ABOVE THE HEADLINER AND WHEN THE VEHICLE IS MOVED, CAN DRAIN DOWN ONTO THE DRIVER CAUSING A REACTION TO THE UNEXPECTED EVENT. IN ADDITION, I HAVE HAD WATER LEAKING FROM THE LIGHT FIXTURES BOTH OVER THE CENTER CONSOLE AND FROM THE REAR SEAT ROOF LIGHT. IN LOOKING AT THE ENCLAVE OWNERS WEBSITE, THIS APPEARS TO BE A HIGHLY COMMON ISSUE WITH THE 2008 ENCLAVE. I WAS ADVISED THE LAST TIME BY THE DEALER THEIR IS A DESIGN FLAW WITH THE A PILLAR THAT CAUSES IT TO CLOG AND NOT DRAIN PROPERLY. THIS IS NOT ONLY AN INCONVENIENCE, BUT ALSO A POTENTIAL FIRE HAZARD WITH WATER LEAKING INTO ELECTRICAL COMPONENTS IN THE ROOF, CONSOLE, AND DASHBOARD. BUICK HAS NOT ACCEPTED RESPONSIBILITY OR ACKNOWLEDGED THERE IS AN ISSUE WITH THE DRAIN CONDITION. VEHICLE HAS BEEN BACK TO THE DEALER AT LEAST 3 TIMES WITHOUT RESOLUTION. *TR
Source: NHTSA WEB SITE -
2001 BUICK LESABRE- ST MARYS, GA
DASH ON 2001 BUICK LESABRE HAS SEPARATED, STARTING ON DRIVERS SIDE AND GOING ACROSS TO PASSENGER SIDE. I AM CONCERNED IT CAN CAUSE AIRBAG TO INFLATE CAUSING AN ACCIDENT. LOCAL DEALER SAID IT WOULD HAVE TO BE REPLACED FOR APPROX. $1000.00.& 2 BODY SHOPS REFUSED TO REPAIR. ANOTHER SHOP WILL REPLACE FOR $800.00 TO $900.00 OR REPAIR BY REMOVING WINDSHIELD FOR $400.00. I KNOW THIS IS A SERIOUS PROBLEM ON 2000 THRU 2005 BUICK LESABRAS. *TR
Source: NHTSA WEB SITE -
2006 BUICK LUCERNE- INDIANAPOLIS, IN
TL*THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT THE REAR PASSENGER DOOR COULD NOT BE UNLOCKED FROM THE INSIDE OR OUTSIDE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO REPLACED THE DOOR LOCK. THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO REPLACED THE DOOR LOCK ASSEMBLY. THE FAILURE MILEAGE WAS 79,825 AND THE CURRENT MILEAGE WAS 80,082.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2006 BUICK LUCERNE- WACO, TX
2006 BUICK LUCERNE. CONSUMER STATES THAT THE SERVICE AIRBAG LIGHT CAME ON. SHE STATES THAT THIS SHOULD BE UNDER A RECALL AND WOULD LIKE REIMBURSEMENT FOR THE COST OF REPAIR. *KB THE DEALER REPLACED THE DRIVER SIDE AIR BAG MODULE. *JB
Source: CONSUMER LETTER -
2006 BUICK LUCERNE- NORFOLK, VA
TL*THE CONTACT OWNS A 2006 BUICK LUCERNE. WHILE THE VEHICLE WAS PARKED IN THE CONTACTS DRIVEWAY, IT CAUGHT FIRE. THE VEHICLE WAS DESTROYED. WHEN THE FIRE DEPARTMENT ARRIVED, THEY FILED AN INCIDENT REPORT, WHICH CONCLUDED THAT THE BATTERY HAD CAUSED THE FIRE TO OCCUR. HE DETERMINED THAT A GOLD POST HAD PLACED A HOLE IN THE BATTERY, THAT SHOULD HAVE HAD A CAP ON IT. THE DEALER WAS NOTIFIED AND A REPORT WAS FILED. THE CURRENT AND FAILURE MILEAGE WAS 74,000. UPDATED 3/11/11 *CN THE CONSUMER STATED THE GOLD POST CREATED A HOLE IN THE UNDERSIDE OF THE HOOD. THE FIREMAN INDICATED A CAP SHOULD HAVE BEEN ON THE GOLD POST. UPDATED 04/27/11
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
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2006 BUICK LACROSSE- GIBSONIA, PA
TL*THE CONTACT OWNS A 2006 BUICK LACROSSE CXL (NA). THE CONTACT ATTEMPTED TO UNLOCK THE VEHICLE TO ENTER BY USING THE KEY FOB WHEN HE NOTICED THAT THE DOOR REMAINED LOCKED. EVENTUALLY, HE WAS ABLE TO GET IN. HE THEN DROVE ABOUT 100 FEET AND ATTEMPTED TO EXIT THE VEHICLE AND NOTICED THAT THE BOTH FRONT DRIVER AND PASSENGER SIDE DOORS REMAINED LOCKED. THE CONTACT WAS FORCED TO EXIT THE VEHICLE BY CLIMBING INTO THE BACK SEAT AND EXITING FROM THE REAR PASSENGER DOOR. BOTH THE DEALER AND MANUFACTURER WERE UNABLE TO DUPLICATE THE FAILURE. HOWEVER, THEY REPLACED THE DRIVER SIDE MECHANISMS BUT DID NOT HAVE THE PARTS TO REPAIR THE PASSENGER SIDE AND THE CONTACT WAS AWAITING THE PARTS TO ARRIVE. THE CURRENT AND FAILURE MILEAGES WERE 66,000. UPDATED 3/7/11 *CN UPDATED 04/22/11
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2010 BUICK LACROSSE- EDISON, NJ
TL*THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE REAR DEFROSTER MALFUNCTIONED. THE FAILURE OCCURRED THREE TIMES AND AFFECTED THE CONTACT'S VISION WHILE DRIVING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER EACH TIME THE DEFROSTER FAILED AND REPAIRED UNDER TSB #PIC5308C. THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS 5,600.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
1992 BUICK ROADMASTER- CARY , NC
TL*THE CONTACT OWNS A 1992 BUICK ROADMASTER. THE CONTACT STATED THAT AFTER RECEIVING A RECALL NOTICE IN REFERENCE TO RECALL 97V217000 (SERVICE BRAKES, HYDRAULIC: ANTILOCK), THE VEHICLE WAS TAKEN IN FOR SERVICE. THE DEALER STATED THAT THEY WOULD NOT REPLACE THE MODULE THAT WAS REFERENCED IN THE RECALL, BUT PERFORM A FIX TO IT SO THAT IT WOULD NOT LEAK ANYMORE. THE MANUFACTURER WAS ALSO CONTACTED WHO OFFERED NO ASSISTANCE. THE ABS MODULE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 147,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2004 BUICK RAINIER- HENDERSON, KY
I HAVE BEEN EXPERIENCING A PROBLEM WITH THE INSTRUMENT CLUSTER IN MY BUICK RAINIER. IT STARTED WITH THE SPEEDOMETER WHICH WAS EITHER TO FAST OR SHOWING BELOW ZERO AT HIGHWAY SPEEDS. IT STARTED ABOUT 2 YEARS AGO BUT AT THAT TIME IT HAPPENED OCCASIONALLY. THE PROBLEM HAS CONTINUED TO MIGRATE TO OTHER GAUGES IN THE INSTRUMENT PANEL-- THE OIL PRESSURE READS ANYWHERE FROM 50 TO THE 80 OR PEG, THE TACK WILL READ BELOW ZERO AT HIGHWAY OPERATING SPEEDS AND THE VOLT METER READS 14+. THESE PROBLEMS HAPPEN INDIVIDUALLY OR SEVERAL AT ONCE. I HAVE CONTACTED THE DEALER WHERE I PURCHASED IT AND THEY DO NOT ACKNOWLEDGE IT AS A PROBLEM AND OFFER NO FINANCIAL ASSISTANCE WITH A REPLACEMENT OR REPAIR. THE DEALER WILL REPLACE THE INSTRUMENT CLUSTER FOR $370 FOR PARTS AND LABOR AT $92/HOUR - APPROXIMATELY $600. I CONTACTED GM ABOUT THE PROBLEM AND THEY ACKNOWLEDGE THERE IS A PROBLEM WITH INSTRUMENT CLUSTERS IN CERTAIN VEHICLES DURING THAT PERIOD OF TIME BUT MY VEHICLE IS NO INVOLVED. IF YOU RESEARCH THIS ON THE INTERNET YOU WILL FIND SEVERAL SITES WITH DISCUSSIONS AND COMPLAINTS ABOUT THE INSTRUMENT CLUSTERS ON THIS PARTICULAR VEHICLE, INCLUDING THIS SITE. I THINK THIS IS A WIDE SPREAD PROBLEM AND SHOULD BE CORRECTED WITH A MANDATED GOVERNMENT RECALL. I HAD AN IDENTICAL PROBLEM WITH A 2003 CADILLAC ESCALADE XT AND THERE WAS A RECALL AND FREE REPLACE FOR THE INSTRUMENT CLUSTER. *TR
Source: NHTSA WEB SITE -
2011 BUICK LACROSSE- MONTGOMERY, AL
MOONROOF FRONT GLASS OF MY 2011 BUICK LACROSSE EXPLODED OUTWARD WHILE TRAVELING 60 MPH ON INTERSTATE. SOUNDED LIKE A GUN GOING OFF. CLIMATE CONTROL WAS ON "AUTO". *TR
Source: NHTSA WEB SITE