2014 CADILLAC ATS Complaints

THE CAR IS UNDER FULL FACTORY WARRANTY. IT HAS BEEN TO THE CADILLAC DEALER 6 TIMES FOR THE SAME ISSUE. THE CADILLAC ATS HAS ADAPTIVE FORWARD LIGHTING AND THE HEADLIGHTS RANDOMLY WILL NOT PROPERLY ALIGN WHICH CAUSES POOR VISIBILITY, OFTEN AT HIGHWAY SPEEDS. THE MISALIGNMENT DOES NOT ALWAYS OCCUR DURING FIRST START UP, AND CAN OCCUR DURING HIGHWAY TRAVEL. THE HEADLIGHT FAILURES CONSIST OF EITHER HEADLIGHT POINTING UP AND SOMETIMES BOTH HEADLIGHTS POINT UPWARD SO MUCH THAT THE HIGHWAY IS DIFFICULT TO SEE. I HAVE BEEN FORCED TO PULL TO THE SIDE OF THE ROADWAY AND SHUT THE CAR DOWN, OPEN THE DOOR AND THEN RESTART THE VEHICLE. I HAVE ALSO ENCOUNTERED BOTH HEADLIGHTS POINTING DOWNWARD, CAUSING VERY POOR HIGHWAY VISIBILITY. THE ADAPTIVE FORWARD LIGHTING SYSTEM HAS FAILED ON MANY CADILLAC VEHICLES AS A SEARCH ON ANY CADILLAC FORUM WILL ATTEST. THE DEALERSHIP HAS REFLASHED THE HEADLIGHT CONTROLLER, REPLACED THE HEADLIGHT CONTROLLER AND REPLACED ONE HEADLIGHT. THESE ACTIONS AND REPAIR ORDERS PROVE THAT THE DEALERSHIP HAS VERIFIED THE ISSUES WITH THE HEADLIGHT SYSTEM, BUT THE ADAPTIVE FORWARD HEADLIGHT SYSTEM HAS CONTINUED TO FAIL. THE VEHICLE HAS BEEN DELIVERED TO THE CADILLAC DEALERSHIP 6 TIMES FOR THE SAME ISSUE. I HAVE DOCUMENTED MOST OF THE HEADLIGHT SYSTEM FAILURES, WHEN POSSIBLE AND SAFE TO DO SO, WITH PICTURES AND VIDEOS. THAT INFORMATION HAS BEEN OFFERED TO THE DEALERSHIP, HOWEVER THEY WILL NOT ACCEPT THE DATED PICTURES OR VIDEOS AS PROOF OF AN ISSUE. THOUGH THE VEHICLE MAY SIT AT THE DEALERSHIP FOR UP TO 5 DAYS, IF THEY CANNOT DUPLICATE THE ISSUE (DURING DAYLIGHT ?), THE RESULT IS NO ACTION TAKEN TO CORRECT THE HEADLIGHT ISSUE. MISALIGNMENT OF THE VEHICLES HEADLIGHTS SHOULD BE CONSIDERED A SAFETY RELATED FAILURE.

IT WAS 5:30 PM ON 7-29-16, MY WIFE AND I WENT TO CHECK ON THE HOUSE WHILE OUR DAUGHTER & SON-IN-LAW WERE AWAY. AS ALWAYS, I HAD SLOWED THE CAR TO A CRAWL IN ORDER TO PARK BEHIND MY SON-IN-LAW'S CAR PARKED ON THE STREET IN FRONT OF THEIR HOUSE. I GOT THE FRONT RIGHT WHEEL ALMOST ON TOP OF THE CURB AND LET IT ROLL DOWN. WHEN THE WHEEL TOUCHED THE STREET THIS TIME, WE HEARD A LOUD SOUND (LIKE GEARS SHIFTING) AND THE CAR SUDDENLY REVVED UP AND SURGED FORWARD. I SLAMMED ON THE BRAKES BUT COULD NOT AVOID HITTING THE FRONT CAR'S REAR FENDER. THE CAR BOUNCED BACKWARD BUT IT SURGED FORWARD AGAIN; IT WAS ALL I COULD DO TO STEER AND AVOID HITTING CARS PARKED ON BOTH SIDES OF THE STREET. THAT NIGHT, WE EMAILED CADILLAC DETAILING WHAT HAD HAPPENED AND ASKED CADILLAC TO LOOK INTO THE CAR'S "DATA BANK." WE DID THIS BECAUSE A CAR EXPERT HAD TOLD US THAT EVERY ACTION OF THE DRIVER AND THE CAR WOULD BE INDELIBLY RECORDED IN THE 'DATA BANK.' WE WANTED CADILLAC TO EXAMINE THE 'DATA BANK' TO FIND OUT IF SUDDEN UNINTENDED ACCELERATION (SUA) HAD TAKEN PLACE. PER THEIR INSTRUCTION, WE LEFT THE CAR AT A CADILLAC DEALER AND WAITED AND WAITED. FINALLY, ON 9/12/2016, 38 DAYS WE WERE COMPLETELY DEVASTATED TO RECEIVE A CALL FROM GM SAYING THAT THERE WAS NOTHING WRONG WITH OUR CAR. DEVASTATED BECAUSE WE HAD NO DOUBT WHATSOEVER THAT SUA HAD OCCURRED AND YET WERE TOLD THAT THERE WAS NO PROBLEMS. FURTHER GM DENIED OUR REQUEST FOR A COPY OF THE REPORT, WHICH IS PUZZLING. AFTER ALL, GM HAS NOTHING TO HIDE SINCE THEY CLAIMED THAT NO DEFECT WAS FOUND IN THE CAR. WITHOUT THE REPORT, WE HAVE NO WAY OF KNOWING WHETHER ANYTHING WAS RECORDED IN THE DATA BANK TO EXPLAIN THE SUDDEN SURGE. CLEARLY, IN THIS UNEQUAL ENCOUNTER, THE GIANT CORPORATION HOLDS ALL THE CARDS AND THE CONSUMER NONE. I SUPPOSE THAT THE UNSPOKEN MESSAGE IS THAT MY WIFE AND I SHOULD BE GRATEFUL THAT WE WERE NOT CRIPPLED, OR KILLED EVEN.

0N MORE THAN FIVE OCCASIONS THE VEHICLE HAS ACCELERATED WHEN COMING TO A STOP. I'VE HAD TO HIT THE BRAKES AND SHIFT INTO NEUTRAL TO GET THE RPM'S BACK TO NORMAL.THE LAST 2 TIMES MY WIFE HAS BEEN WITH ME IN THE CAR ,SHE NOW REFUSES TO RIDE IN THE CAR. I'VE HAD THE CAR IN FOR REPAIRS THREE TIME SPECIFICALLY FOR THAT PROBLEM. THE CAR WILL RUN FINE FOR A SHORT TIME THEN ALL OF A SUDDEN THE SAME OLD PROBLEM OF ACCELERATING WHEN SLOWING DOWN OR COMING TO A STOP. I DO NOT FEEL SAFE IN THIS VEHICLE AND WOULD LIKE THE LEASE TERMINATED A.S.A.P.

TL* THE CONTACT OWNS A 2014 CADILLAC ATS. WHILE DRIVING 20 MPH, THE TRUNK OPENED ON ITS OWN. THE FAILURE OCCURRED WHENEVER THE VEHICLE WAS PARKED. THE DEALER COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 15,748.

UPPER AND LOWER CONTROL ARM BUSHINGS STEERING KNUCKLE DEFECTIVE FROM FACTORY AND BLOWN PISTON NUMBER 1 AT 6350 MILES AND MANY RECALLS.

THE CAR FAILS TO AUDIBLY INDICATE TO THE DRIVER THAT THE TURNING SIGNALS HAVE BEEN ENGAGED. INSTEAD OF A CLICK, CHIME, OR OTHER INDICATOR, THERE IS SILENCE. THE RESULT IS THAT THE DRIVER DOES NOT HAVE FEEDBACK FROM THE VEHICLE INDICATING / VERIFYING THAT THAT A TURN SIGNAL HAS BEEN ENGAGED. THE DRIVER MAY BECOME DISTRACTED AND MAY NOT KNOW WHEN/IF A TURN SIGNAL HAS BEEN TRIGGERED. THE TURN SIGNAL INDICATOR SEEMS TO BE CONNECTED TO THE RADIO SYSTEM. THUS, WHEN THE RADIO SYSTEM FAULTS (WHICH OFTEN OCCURS ON THIS MODEL), THESE TURN SIGNAL INDICATORS ALSO FAIL. THE FAILURE WILL OCCUR RANDOMLY WHEN STATIONARY AND DRIVING AT SURFACE AND HIGHWAY SPEEDS.

PARKING BRAKE WILL FAIL TO DISENGAGE FULLY (WHEN DISENGAGING THE PARKING BRAKE) OR PARTIALLY ENGAGE ON ITS OWN WHILE DRIVING. THE RESULT IS THAT THE CAR EXPERIENCES INCREASING DRAGGING, POOR ACCELERATION, AND SUDDEN STOPPING. THE CONSOLE BRAKE LIGHT FAILS TO ILLUMINATE IN ALL INSTANCES AND FAILS TO INFORM THE DRIVER THAT THE PARKING BRAKE HAS ENGAGED. WHEN RELEASING THE PARKING BRAKE FROM A PARKED STATE, THE PARKING BRAKE PEDAL RAISES AND INDICATES TO THE DRIVER THAT THAT IT FULLY BEEN HAS DISENGAGED. THE PARKING BRAKE LIGHT ALSO TURNS OFF. HOWEVER, WHEN THE PARKING BRAKE IS ENGAGED AFTER DRIVING THE CAR, THE DRIVER DISCOVERS THAT THERE IS NO RESISTANCE/PUSHBACK ON PARKING BRAKE AND THAT IT FAILED TO RELEASE IN THE FIRST INSTANCE. AGAIN, IN THESE INSTANCES THE BRAKE WARNING LIGHT IS NOT ILLUMINATED. THIS ISSUE HAS OCCURRED IN SEVERAL INSTANCES IN NORTHING CALIFORNIA UNDER DRY AND FAIR WEATHER.

ON MAY/13/2014, AT 10 AM I HAD TO TRAVEL LESS THAN 2 MILES FROM MY OWN HOUSE TO MY PODIATRIC DOCTOR, THE CAR WAS STATIONARY TILL THE END OF MY APPOINTMENT ABOUT 30 MINUTES. UPON GOING BACK TO MY HOUSE I NOTICE SOME LIKE SCRATCHES ON THE DASHBOARD SCREEN THAT HOUSE ALL CONTROLS, SUCH TO PLATY A RADIO STATION ETC. THE ARE ON THE RIGHT SIDE OF SUCH SCREEN ABOUT 2 INCHES WIDE AND ALL THE WAY TO THE TOP. ON MAY/16/2016 I CALLED BAKER CADILLAC OF CHARLESTON SC, EXPLAIN WHAT IT HAD HAPPEN, WERE TOLD TO BRING THE CAR SO THEY COULD LOOK AT IT, SOME WE DID ON MAY/24/2016, WERE TOLD THAT WILL NEED TO ORDER THE PART AND WILL LET ME KNOW WHEN THEY HAD IT, I HAD TO INSIST FOR THE PERSON TO WRITE AN ORDER, SOME HE DID BUT NOT VEY HAPPY. WHILE WE WERE WAITING FOR THE FORM TO BE READY ANOTHER EMPLOYEE TOLD US THAT IF WE SEE A RED LIGHT NOT TO DRIVE AND THAT HAD HAPPEN ON OTHER VEHICLES AND THEY ARE SEVERAL PIECES OF PLASTIC ON THAT CONFIGURATION, UPON RETURNING HOME A LONG ABOUT 1.1/4 INCH RED LIGHT APPEARED ON THE LEFT SIDE OF SUCH SCREEN, AS TODAY MAY/28/2016 THE VEHICLE IS NOT BEEN OUT OF MY GARAGE AND IT WILL BE THERE TILL THE TIME TO TAKE TO DEALER TO BE REPAIRED. ON MAY/26/2016 WE GOT A PHONE CALL FROM THE DEALER BAKER CADILLAC TO LET US KNOW THAT THE PART WAS AVAILABLE AND WERE GIVEN AN APPOINTMENT FOR JUNE/01/2016 AT 11 AM AND WILL TAKE 1 TO 1.1/2 HOUR TO BE REPLACED. I WAS BIG SURPRISE THAT THE PART GOT THERE 2 DAYS LATTER, I TOOK A PICTURE BUT IS NOT VERY CLEAR, UPON BEING AT THE DEALER I WILL TRY TO OBTAIN A PICTURE THERE AND IF POSSIBLE ONCE IS REMOVED FROM MY VEHICLE AND IF POSSIBLE TO SEE IF THEY COULD GIVE IT TO ME. I THINK THAT THIS PROBLEM SHOULD BE INVESTIGATE..

2.0T ENGINE HAS HAD PISTON FAILURE AT ~7,000 MILE AND AGAIN AT ~13,000 MILES. THIS SEEMS TO BE KNOWN ISSUE AT: HTTP://WWW.CADILLACFORUMS.COM/FORUMS/CADILLAC-ATS-PERFORMANCE-FORUM/613529-2-0T-BAD-PISTONS-ROLL-CALL.HTML.

TL* THE CONTACT OWNS A 2014 CADILLAC ATS. THE CONTACT STATED THAT WHEN THE VEHICLE WAS PARKED ON AN INCLINE, THERE WAS AN ABNORMAL GRINDING NOISE HEARD AND THE VEHICLE BEGAN TO ROLL BACKWARDS WITHOUT WARNING. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO STOP. THE VEHICLE STOPPED AFTER CRASHING INTO A POLE. THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SHIFTER WAS STUCK IN BETWEEN GEARS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V338000 (POWER TRAIN). THE FAILURE MILEAGE WAS 13,000. ..UPDATED 03/16/16 *BF THE CONSUMER SOLD THE VEHICLE BACK TO THE DEALER. UPDATED 03/22/16.*JB