CADILLAC Complaints

My vehicle died in the middle of an intersection, I was stranded in the intersection, I could not put it in neutral to move it out of the way. Luckily I was in town and not on the freeway. That is my issue. My cadi had to be dragged onto a tow truck bed and dropped at my local gm dealer in wabash. The reason it died was the fuel module. But not being able to move my vehicle out of the way is so very dangerous.

I was driving in a highway going at highway speed and the car suddenly just shut off and all the alert lights were reflected at that time the car was not responding completely, shut off, then within seconds after the lights flashed it started on it's own. It was the first time this happened. I was concerned that the car would not respond and maybe could have cost an accident.

On 8/25/2026, my 2024 Cadillac Escalade with the 6.2L V8 suffered a sudden loss of propulsion at approximately 49,754 miles. While my husband was driving and preparing to enter the highway, the vehicle went into Neutral and lost propulsion. He heard a loud banging noise, the low-oil warning illuminated, and the check-engine light began flashing. I later looked in the Cadillac app and saw code P0016. The engine then completely seized. The vehicle was towed to Sewell Cadillac. The dealer documented that the engine would not crank or turn manually, found metal/debris in the oil and internal bearing/rod damage, and replaced the complete engine. We picked up the Escalade on 8/29/2026 at approximately 49,779 miles. After only 127 miles, at approximately 49,906 miles, I experienced another loss of propulsion while driving. The vehicle unexpectedly went into Neutral and shut off. I was able to restart it and safely move it, but it shut off again. There were no warning lights after restarting. The vehicle was towed back to the dealership. On the second repair order, the dealer documented the complaint as “vehicle turned off and went to neutral.” They found code U3000, documented “ECM software out of date” and “ECM software malfunction,” and reprogrammed the ECM using GM’s SPS system. The repair order identifies this as a “REPEAT REPAIR” related to the prior engine replacement. As far as I know, my VIN was not included in the applicable 6.2L engine recall, and I was not informed by the dealership about the known 6.2L engine issue. I am reporting this because the vehicle has experienced two sudden loss-of-propulsion events in less than 50,000 miles, including one only 127 miles after complete engine replacement. I am concerned this vehicle is unsafe to drive.

On [XXX], at approximately 15,200 miles, my 2025 Cadillac Escalade V developed multiple warnings while I was driving at highway speed. These included reduced acceleration, speed limited to 62 mph, service power steering, service traction control, rear axle system off, and unavailable forward-collision and adaptive-cruise functions. At one point, the speedometer displayed 0 mph while I was still traveling over 60 mph. The vehicle ultimately stopped in the roadway and required towing back to Crestmont Cadillac in Beachwood, Ohio. Becoming disabled in traffic and losing a reliable speed indication created a safety risk. I picked up the vehicle from Crestmont the previous day after approximately a week at the dealership. I was told no battery issues had been found. There had been earlier visits for electrical/network and reduced-power problems. An August 8–12, 2026 repair order documented CAN Bus 2 communications dropping out. The dealer removed a GPS tracking device during that visit, but electrical and drivability problems subsequently recurred. I documented a recurrence to the dealer in an August 20 email. I have notified Crestmont in writing about the [XXX] incident. The vehicle is now at the dealership for further investigation. The cause of the latest breakdown has not been determined. I have retained original video, dashboard screenshots, a prior repair order, and dealer correspondence. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I had a 2023 Escalade that I was experiencing issues with. I decided to pay lot of money to get out of the 2023 and purchase a 2025 - which is what I was told would get me around the engine problems I was experiencing. Well that was quite the opposite. In 2025 Cadillac Escalade: 1. All the lights on the dashboard lit up and the engine seized up. It was at night with both of my kids scared. Had it towed in, and they diagnosed with with "spark" plugs as the issues. 2. I picked it up and proceed to drive to my field off [XXX] - the same thing happens. I am now 100 miles from home with a dead truck. It gets towed back to the dealership. At this point they called me and had to replace the engine - 15,000 mies. I then experienced more issue with car starting. - this time it needed a new battery. I just had a ruptured brain aneurysm with 3 surgeries - so my husband had to pick it up fro m the shop - and no one had driven. We are scared of the car - when we have only had it a year. The Cadillac team on IG is extremely condescending with no solution - just kinds fake words. What do we do? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving my 2023 Cadillac CT5-V Blackwing in an active traffic lane, the vehicle experienced a sudden and complete loss of propulsion. I was unable to maintain movement with traffic, and the vehicle became disabled in the roadway. The failure occurred without sufficient warning for me to safely remove the vehicle from active traffic. This created a serious safety hazard because the sudden loss of propulsion exposed me and other motorists to the risk of a rear-end or other collision. This incident is particularly concerning because the vehicle has experienced multiple catastrophic engine failures. The vehicle has experienced four engine failures and is currently at an authorized Cadillac dealership undergoing installation of a fifth engine. The vehicle previously spent approximately 157 days at an authorized Cadillac dealership during an extended repair period. Despite extensive repairs and engine replacement, the vehicle subsequently experienced additional engine failure. As of September 3, 2026, the vehicle remains at Suburban Cadillac of Plymouth and has not been returned to me. The current repair involves installation of another replacement engine. My concern is that repeated engine replacements have not corrected the underlying reliability and safety problem. A vehicle that can suddenly lose propulsion while being driven in active traffic presents a serious risk to the driver, passengers, and surrounding motorists. I am submitting this complaint so NHTSA has a record of the loss-of-propulsion incident, the repeated engine failures, and the multiple engine replacements involving this 2023 Cadillac CT5-V Blackwing.

The contact owns a 2022 Cadillac Escalade ESV. The contact stated that while driving 60 MPH, the vehicle unexpectedly loss power and was unable to exceed 30 MPH. The engine was knocking prior to the vehicle losing power. The failure was a recurring failure. The dealer was contacted and diagnosed the vehicle with catastrophic engine failure. The dealer waiting for parts to repair the vehicle. The manufacturer was made aware of the failure by phone. The failure mileage was approximately 131,000.

Airbags did not deploy in a rear end crash. Seat belts may have failed as well. Car is located at an offsite strorage facility for insurance purposes. I suffered head trauma and a concussion. Bruising on my torse from what I believe was from the seatbelt. Car is totaled and no inspection has been done by a service center. Insurance will be doing a valuation of the value only. No warning lights or messges were visible prior to the accident.

Dear National Highway Traffic Safety Administration, I am writing to report a serious vehicle safety concern involving my 2023 Cadillac Escalade ESV. The vehicle is currently displaying the following warning messages: "Service Leveling System" "Vehicle Too Low, Drive with Caution" In addition, the vehicle is visibly sitting lower than normal, indicating a potential suspension system failure. On September 20, 2023, NHTSA announced Recall Campaign Number 23V642000 related to improperly heat-treated rear suspension bolts that could fail and affect vehicle stability and safety. Based on the symptoms my vehicle is exhibiting, I believe it may be experiencing the same defect addressed by this recall. Given the similarity between the reported recall condition and the issues affecting my vehicle, I respectfully request that NHTSA review this matter and determine whether my vehicle's VIN should be included in Recall 23V642000 or whether additional investigation is warranted. This condition presents a potential safety risk and requires urgent attention. Thank you for your time and consideration. I look forward to your review and response.

On August 25, 2026, while driving my 2026 Cadillac Escalade, the vehicle experienced a sudden and catastrophic engine failure. The engine lost power and the vehicle became inoperable while I was on the road. There was no meaningful advance warning that would have allowed me to safely anticipate the failure. The sudden loss of engine power created a serious safety concern because the vehicle could no longer be driven normally or moved under its own power. The vehicle ultimately had to be transported by a specialty tow service to an authorized Cadillac dealership. The Cadillac dealership inspected the vehicle and advised me that there was a major internal engine failure involving the bottom end of the engine, including the crankshaft/rod-bearing area, and that the engine requires replacement. The vehicle was purchased brand new on December 31, 2025 with approximately 15 miles and suffered this major engine failure less than eight months after purchase. The vehicle had approximately 12,000 miles at the time of the failure. The vehicle is currently at the authorized Cadillac dealership and is available for inspection. Cadillac/GM has been notified of the failure, and a case has been opened with the manufacturer. My primary safety concern is that a major engine failure occurred suddenly while the vehicle was being driven. A sudden loss of propulsion in traffic could create a significant risk of a collision, particularly at highway speeds or in circumstances where the driver needs engine power to safely maneuver the vehicle.