2009 CADILLAC CTS Complaints

TL* THE CONTACT OWNS A 2009 CADILLAC CTS. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2009 CADILLAC CTS. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM, AIR BAGS). THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

CADILLAC CTS WAS RENTED, OCT 1, 2009, AT 9:00 PM, AT CHARLOTTE AIRPORT. MY HUSBAND WAS DRIVING THE CTS HOME ON JOSH BIRMINGHAM PARKWAY. I WAS BEHIND HIM IN OUR CAR. WE WERE BOTH ON THE RIGHT-HAND SIDE OF THE ROAD, NEAR THE OLD DOWD ROAD OVERPASS. MY HUSBAND SIGNALED ME THAT HE WAS MOVING TO THE SHOULDER TO STOP. I WAS RIGHT BEHIND HIM, ON THE SHOULDER. HE SLOWED TO LESS THAN 5MPH. I SAW HIS BRAKE LIGHTS. BUT, HIS CAR DIDN'T STOP. IT CONTINUED TO ROLL FORWARD AT A WEIRDLY SLOW SPEED. BRAKES? THEN SLOWLY, AT A VERY SLIGHT ANGLE, THE RIGHT TIRE ROLLED OFF THE SHOULDER. THE REAR TIRES FOLLOWED. STEERING? OFF-ROAD, IT CROSSES THE DITCH TO THE RIGHT. HIS LEFT FRONT TIRE HITS AN ALUMINUM BARRICADE. THE END IS BURIED INTO THE GROUND. THE CTS TURNED VIOLENTLY TO THE LEFT. WHEELS STRADDLED THE RAILING, "RIDING" IT. IT LURCHED AS THE UNDERCARRIAGE HIT EACH POST. SPARKS SHOWERED DOWN. ONCE ALL THE TIRES WERE OFF THE GROUND, THE CTS CAME TO A STOP. THE WHEELS WERE STILL TURNING, AS I WALKED UP TO HIS DOOR. MY HUSBAND WAS SLUMPED OVER AND UNRESPONSIVE. HIS SEATBELT WAS ON. AIRBAGS? THEY HAD NOT DEPLOYED. I CALLED 911. 10 MINUTES LATER FIRE, EMT AND POLICE ARRIVED. I WAS IN SHOCK, SO THE POLICE REPORT HAD MAJOR ERRORS. IT CLAIMS THE CAR "ROLLED-OVER." NO! CLAIMS THE CAR LEFT THE ROAD AT 45MPH AND HIT THE BARRICADE. NO! THAT HIS DEATH WAS CAUSED BY AN UNRELATED MEDICAL CONDITION. NO! THE CORONER'S OFFICIAL REPORT CLEARLY STATES THE CAUSE OF DEATH WAS DUE TO "BLUNT FORCE TRAUMA FROM THE ACCIDENT".) THE POLICE OFFICER WHO WROTE THE OFFICIAL REPORT WENT ON VACATION FOR WEEKS. REPORT WAS NEVER CORRECTED BY ME. GM ANALYZED SDM DATA (DEC 2009). THEIR DATE FOR THE ACCIDENT WAS WRONG, NOV 1, 2009. THEY CLAIM THE SDM EXONERATES THE CADILLAC CTS. THEY BLAMED THE ACCIDENT ON OPERATOR ERROR. I KNOW MY HUSBAND WAS AN EXCEPTIONALLY SAFE DRIVER, EXPERT MECHANIC AND AVID CAR ENTHUSIAST FOR 50 YEARS.

THE CHECK ENGINE LIGHT CAME ON. I TOOK IT INTO CADILLAC AND THEY SAID THE TIMING CHAINS NEEDED TO BE REPLACED. GENERAL MOTORS ANNOUNCED A CUSTOMER SATISFACTION PROGRAM 10287 IN FEB., 2010 FOR PREMATURE TIMING CHAIN WEAR ON 2007-2009 CADILLAC CTS. THERE IS OBVIOUSLY A PROBLEM WITH THE TIMING CHAIN WEAR BUT I WAS TOLD THAT MINE WASN'T PART OF THAT. VERY EARLY FOR THAT TO HAPPEN WITH ONLY 70,000 MILES ON THE CAR. I WAS TOLD THE COST TO REPAIR WOULD BE $2650.00. *TR

THIS CAR NOW HAS A REPORTED SECOND FAILURE OF AN ELECTRICAL PART THAT CONTROLS THE CORRECT OPERATION OF THIS VEHICLE AND IT'S ENGINE. THE FAILURE RATE ON THIS ITEM NOW EXCEEDS 33%, WHICH IS NOT AN ACCEPTABLE RATE FOR A CRITICAL ENGINE ELECTRICAL ITEM! THE FAILURE NOTED HERE IS VERY DANGEROUS FOR THE LIVE OF THE PEOPLE IN THIS VEHICLE, AS IT MAY CREATE AN INOPERABLE VEHICLE IN A CRITICAL SITUATION. AT MY AGE, I DO REQUIRE A SAFE AND OPERABLE VEHICLE!! *TR

KEY WOULD NOT TURN IN IGNITION, COULD NOT SHUT VEHICLE OFF. THIS OCCURRED AFTER 9PM IN THE EVENING AND THERE WAS NO ASSISTANCE AVAILABLE THROUGH THE DEALERSHIP OR ONSTAR TO TURN THE VEHICLE OFF. HAD TO LEAVE VEHICLE UNATTENDED AND RUNNING IN THE DRIVEWAY OVERNIGHT RISKING AN ENGINE FIRE AND COULD NOT SHUT OFF FUEL SUPPLY OR RISKING THE VEHICLE POPPING INTO GEAR (OR MOVING INTO GEAR BY A CHILD) AND MOVING UNATTENDED. *TR

CLANKING NOISE AND STEERING DIFFICULTY WHEN HITTING SMALL BUMPS OR CHUCK HOLES IN THE STREET. REAR END SHIFTS BACK AND FORTH ON SLIGHTLY ROUGH ROADS AT EVEN LOW SPEEDS. *TR

I HAVE FOUND SOME RECALLS FOR THIS CAR BY VIN.#, BUT WHEN I ENTER IT IN GM RECALL SITE, THEY SAY THERE IS NO RECALLS. MITCHELL AND ALL DATA REPORTED A PASSENGER AIR BAG MODULE, NO DEPLOYMENT PROBLEM. HEATED WINDSHIELD WASHER MODULE CAN CAUSE A POSSIBLE FIRE. REAR TIE ROD NUT CAN COME LOOSE AND CAUSE LOSS OF VEHICLE CONTROL.

TL* THE CONTACT OWNS A 2009 CADILLAC CTS. THE CONTACT STATED WHILE DRIVING 70 MPH, HE ACCIDENTALLY BUMPED INTO THE IGNITION AND THE VEHICLE STALLED WITHOUT ANY WARNING. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 13,888 AND THE CURRENT MILEAGE WAS 16,500. UPDATED 07/28/14 MA UPDATED 07/29/14

TL* THE CONTACT OWNS A 2009 CADILLAC CTS. THE CONTACT STATED THAT THE TWO FRONT DOOR LATCHES WERE FROZEN AND INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE FAILURE OCCURRED BECAUSE WATER AND MOISTURE HAD SEEPED IN AND AS A RESULT, BOTH LATCHES NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE HAD ALREADY BEEN REPAIRED UNDER A CUSTOMER SATISFACTION CAMPAIGN LISTED UNDER SERVICE BULLETIN NO: SB-09104 (LATCHES/LOCKS/LINKAGES , STRUCTURE). THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 80,000.