2015 CADILLAC CTS Complaints

Was simply driving my normally and out of no where there was a loud pop and driving the car all I heard was a loud grinding noise as I stepped on the gas, and the car would not shift into reverse. No lights or warnings had ever popped up into the dash. Also very strong burning and metal smell came from the car. I have taken the car to an independent repair shop and was determined the rear differential has gone bad. Apparently many other people with similar year vehicles have had the same issues with this make and model of car, to add on another car like mines came into the same shop with the same problem.

The CUE system is variably unresponsive/frozen. Cannot turn on heat, cannot turn on navigation. Situation is distracting as driving and trying to touch the screen to turn on heat in winter, or to receive navigation information when highway shut down and detour was not yet posted. Nearly caused an accident. Dealer confirmed that system is broken. No one else has inspected the system. System never worked properly and had many glitches when vehicle purchased new.

What component or system failed or malfunctioned, and is it available for inspection upon request? Brakes , emergency brake , engine overheating , How was your safety or the safety of others put at risk? Car shut off in the highway while i was with my kids Has the problem been reproduced or confirmed by a dealer or independent service center? yes it went in the shop 05/12/22 but problem with car still continued Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes i dont know how it passed due to emergency brake and engine & brakes Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? yes first engie light came on then car shut off

The vacuum pump failed and caused catastrophic engine failure. The vacuum pump was constructed with substandard design and the composition of the parts within the vacuum pumps internal components. The vacuum pump is an integral part of the emissions system, the braking system and the engine. This is not an isolated incident as the replacement vacuum pump, even if replaced, will fail again. The pump should have been designed with a shear pin so the engine camshaft would not have been destroyed.

The recall that was done on the 2014-2015 CTS-V should have been a recall on ALL models of CTS because all of the models in the timeframe received the dsame flawed rear differential. My 2015 CTS Luxury has only 80k miles on it and the differential has chunks of metal in its oil. It is the exactaame differential as is in the CTS-V. At any time my rear end will lock up once the dofferential fully eats itself. It is an extreme saftey hazard for anyone driving any type of CTS from 2014-2015.

2015 Cadillac CTS Luxury, 81k miles, rear differential has metal chunks in its fluid and makes load roaring sound. Dealership mecahnics said that the differential dailing that early is a known issue, and if it had progressed rhe differential would have seized up and the rear tires would have locked up. No parts available anywhere for differential replacement or overhaul.

2015 CADILLAC CTS. CONSUMER STATED THAT THE EXHAUST WAS DAMAGED WHILE HAVING A SAFETY RECALL N192279370 REPAIRED.

I purchased a Cadillac CTS 3.6, Performance Model, in late 2015 with Pirelli 245/40 R18 Pzero Run Flats as OEM tires. I replaced those tires with the exact same Pzero tires in February, 2019, after 35,250 miles on the OEM tires. I never had a problem with the OEM tires, and expected a similar driving experience and performance from the replacement Pzeros. To my surprise, the experience from the new replacement tires was completely different from the originals. I complained to the dealer on numerous occasions about the way the replacement tires rode and performed. I had the dealer re-check the front end alignment. I complained to the dealer that the tires lost air pressure to the extent of two psi per week. I complained to the dealer that the tires, as opposed to the driver, steered the car. I was at the Cadillac dealership on December 31, 2021, for a typical oil change and asked the dealer to check the front end alignment. At the time, the car had 48,458 miles on the odometer, and to my surprise, the dealer advised that there was no point in rotating and balancing the tires, or checking the alignment, because the wear on the tires was to the point of being dangerous to drive. Thus with 12,923 miles on these replacement tires, they needed replacement. I immediately complained to he tire dealer about the premature wear of the Pzero tires, They examined the tires, and agreed that there was obviously a defect resulting in the premature wear, and would file a claim with Pirelli on my behalf. I’ve heard nothing from them to date. As evidenced by the above information, please consider this a claim on my behalf, for tire defects in the Pzero tires, causing dangerous driving conditions, and premature wear shortening the life of the tires. The remaining life of the Pzero tires, the mileage shortened by the defects, amounts to $xxx, prorated, and herewith being claimed. THIS IS AN EXCERPT FROM A LETTER TO PIRELLI N.A. FURTHER INFO CAN BE FURNISHED ON REQUEST.

The contact owns a 2015 Cadillac CTS. The contact stated that while driving at various speeds, an abnormal rattling sound was coming from the rear end of the vehicle without warning. The contact had taken the vehicle to a dealer where they diagnosed the failure as a leak in the rear differential. The contact was initially informed that the repair would be covered under warranty; however, a few days later, the contact was informed otherwise. He was then informed that the vehicle would not be covered under warranty and was given an estimate for repair. The manufacturer was also notified of the failure and provided a case number. The vehicle had yet to be repaired. The failure mileage was approximately 80,000.

In about mid November 2021 a grinding noise became noticeable from the rear of my car and quickly became louder. From experience, I thought it was probably bearing failure. The car was parked at that time and has not been driven since. Today is 12/20/21, so the car has been out of service for one and a half months at this point. An ASE certified mechanic inspected the vehicle and found the rear differential to be defective, it was identified as the obvious source of the noise and had metal particles in the fluid. Doing research I found that rear differential failure was common in Cadillac CTS's and a GM safety recall N192279370 had been issued with the bad units being replaced at "no charge". The Cadillac designated model in question is the CTS-V with the 3.6l twin turbo V6 engine. My car is a 2015 CTS with a 4L turbo engine. I haven't found a recall issued on this model and I don't understand why it hasn't been done. I feel that a differential failure in my vehicle would be just as dangerous as that in the designated recall vehicle, it's basically the same car with a different engine. The vehicle was inspected by one mechanic only, but his findings reveal an obvious fault. A review of the incidents with the designated vehicle involved show that very serious safety problem exists which would threaten the driver and passengers if this vehicle was put back in service. I expect that GM must recognize that this safety fault affects a wider range of their vehicles and it has to be included in their recall. I ask NTSHA to intercede.