2011 CADILLAC CTS Complaints

THE TIMING CHAIN IS FAULTY. THIS IS A $2200 REPAIR. NUMEROUS PEOPLE ARE HAVING THIS SAME PROBLEM. PLEASE RECALL.

2 PROBLEMS. FIRST, FOR THE RECALL FOR THE KEYCHAIN, CAN THE DEALERSHIP NOT JUST MAIL ME AND GIVE ME THE KEYCHAIN UPON ARRIVAL? MOST DEALERSHIPS SEEM TO INSIST THAT THEY HAVE TO CHECK THE VEHICLE OUT, WHICH MEANS I WOULD HAVE TO LEAVE IT OR WAIT. SECOND, SOMEONE REAR ENDED ME, TOTALING THE VEHICLE (LOS - PERHAPS AS MUCH AS $13,000, AS I DID NOT HAVE COLLISION INSURANCE. I BELIEVE THAT I MIGHT HAVE AVOIDED THE ACCIDENT, BUT HE CAME OUT OF A RIGHT REAR BLIND SPOT. I OFTEN HAD TROUBLE SEEING PEOPLE BACK THERE, AND I BELIEVE THE LARGE RIGHT REAR BLIND SPOT IS A DESIGN DEFECT. I WOULD LIKE TO KNOW IF OTHERS HAVE COMPLAINED ABOUT THE SAME THING. THE VEHICLE WAS IN MOTION, JUST COMING OFF A FREEWAY,ENDING AND CHANGING TO A SURFACE STREET, VERY BUSY ROAD, VERY BUSY TIME OF DAY. I WAS EXITING THE FREEWAY, THE OTHER CAR CUT IN AND WAS GOING STRAIGHT. THANK YOU!

TL* THE CONTACT OWNS A 2011 CADILLAC CTS. THE CONTACT STATED THAT THE TIMING CHAIN FAILED AND THE VEHICLE MADE AN ABNORMAL BANGING NOISE. THE NOISE WAS A DISTRACTION TO THE CONTACT'S DRIVING. WHENEVER THE VEHICLE WAS IDLING IN TRAFFIC, THE ENGINE SHOOK AS IF IT WOULD STALL. THE VEHICLE WAS DRIVEN TO MARK CHRISTOPHER AUTO CENTER (2131 E CONVENTION CENTER WAY, ONTARIO, CA 91764, (909) 321-5860) WHERE IT WAS DIAGNOSED THAT A NEW TIMING CHAIN WAS NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY VEHICLE WAS OUT OF WARRANTY. THE FAILURE MILEAGE WAS 52,000.

HIGH MOUNT BRAKE LIGHT QUIT WORKING. I REPLACED THE LIGHT WITH A NEW LIGHT. I FOUND OUT THE BODY CONTROL MODULE HAS GONE OUT NOT THE LIGHT AND WILL BE AROUND $600 TO REPLACE. SINCE THEN I HAVE NOTICED A LOT OF OTHER CADILLAC CTS HIGH MOUNT BRAKE LIGHTS ARE OUT WITH THE SAME PROBLEM.

POWER STEERING WILL INTERMITTENTLY FAIL AT ALL SPEEDS CAUSING THE CAR TO BECOME VERY HARD TO STEER AT LOWER SPEEDS AND DIFFICULT TO CONTROL AT HIGHER SPEEDS. WARNING IS DISPLAYED IN THE DIC THAT READS "SERVICE POWER STEERING" NO VISIBLE CAUSE CAN BE FOUND. FLUID LEVELS ARE IN SPEC. TIRE PRESSURE IS IN SPEC. WHEN FAILURE OCCURS AT LOW SPEED, THE STEERING BECOMES VERY STIFF. WHEN FAILURE OCCURS AT HIGHER SPEED, STEERING BECOMES STIFF EFFECTING CONTROL.

I PURCHASED A NEW 2011 CADILLAC CTS4 IN AUGUST 2012 FROM HERB CHAMBERS CADILLAC IN LYNNFIELD MA. SINCE THAT TIME, I HAVE DRIVEN THE CAR APPROXIMATELY 60,000 MILES. THIS PROBLEM AFFECTS VIRTUALLY ALL (TENS OF THOUSANDS!) CADILLAC CTS AND SRX VEHICLES BUILT SINCE 2008. AFTER DRIVING THE CAR FOR A FEW MONTHS, I NOTICED THAT CONDENSATION APPEARED IN THE HEADLIGHT ASSEMBLIES AFTER DRIVING IN OR PARKING IN THE RAIN. THE CONDENSATION WOULD NATURALLY EVAPORATE DURING EVAPORATE AFTER THE RAIN STOPPED. OVER TIME, THE LOW BEAMS BECAME DIMMER AND DIMMER. THEY HAVE BECOME SO DIM THAT DRIVING IN OTHER THAN WELL-LIT AREAS IS DANGEROUS. I CONTACTED THE MIKE ANAGNOS, SERVICE MANAGER AT HERB CHAMBERS CADILLAC. I PRESENTED THE PROBLEM TO HIM. WITHOUT INSPECTING THE CAR, HE STATED THAT THIS WAS A COMMON PROBLEM AND THAT THE HEADLIGHTS AND HEADLIGHT WIRING HARNESS NEEDED TO BE REPLACED. HE STATED THE REPLACEMENT OF TWO HEADLIGHTS COST WOULD BE $1400.00. HE EXPLAINED THAT THE PROBLEM WAS CAUSED BY WATER INGRESS TO THE HEADLIGHT ASSEMBLY CAUSING THE HEADLIGHT CONNECTORS TO CORRODE AND 'MELT'. HE OFFERED NO FURTHER EXPLANATION AS TO WHY TWO HEADLIGHTS WOULD COST APPROXIMATELY 10% OF THE CAR'S BLUEBOOK VALUE. I ASKED HIM IF THE CORRODED WIRING THAT MELTED PRESENTED A FIRE HAZARD. HE DID NOT REPLY. I BELIEVE THAT THIS PRESENTS A RISK OF UNDER-HOOD FIRE. IF YOU DO AN INTERNET SEARCH ON CTS OR SRX DIM HEADLIGHTS, YOU WILL FIND HUNDREDS OF COMPLAINTS ABOUT THIS PROBLEM AND THE OUTRAGEOUS COST TO REPAIR. SEE ALSO CADILLACFORUM.COM AND JUSTANSWERS.COM MY RESEARCH INDICATED THAT WHEN CADILLAC REPAIRS THESE VEHICLES, THEY USE THE SAME PARTS THAT WERE USED WHEN THE CAR WAS BUILT...VIRTUALLY GUARANTEEING THAT THE PROBLEM WILL PRESENT ITSELF AGAIN. THIS CAR IS A DANGER TO DRIVE AT NIGHT AND A FIRE RISK FROM THE 'MELTED' WIRING HARNESS.

TL* THE CONTACT OWNS A 2011 CADILLAC CTS-V. WHILE OPERATING THE VEHICLE, THE PASSENGER SIDE AIR BAG INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO RICK HENDRICK CITY CHEVROLET (5101 EAST INDEPENDENCE BLVD, CHARLOTTE, NC) WHERE IT WAS DIAGNOSED THAT THE PASSENGER SIDE AIR BAG SENSOR LOCATED INSIDE THE SEAT WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS INFORMED BY THE DEALER THAT THE PART NEEDED TO REPAIR THE VEHICLE HAD BEEN DISCONTINUED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 101,000.

PURCHASED THIS CAR BRAND NEW IN 2012 FROM CAMARGO CADILLAC IN CINCINNATI,OHIO VECHILE HAS 41,000 MILES AND WELL TAKEN CARE,IN 2015 NOTICED HEADLIGHT ON PASSENGER SIDE HAVING A LOT OF CONDENSATION.TOOK VEHICLE BACK TO DEALER AND WAS TOLD CAR OUT OF WARRENTY. 6 MONTHS LATER DRIVERS SIDE DOING SAME THING. TOLD IT WOULD COST 2800.00 HUNDRED DOLLARS TO REPLACE BOTH HEADLIGHTS. CAR HAS NEVER BEEN IN ANY TYPE OF ACCIDENT. THIS IS OUTRAGEOUS. IF I HAD KNOWN THESE HEADLIGHTS WAS SUCH A PROBLEM WOULD HAVE NEVER PURCHASED VECHILE. AT THIS TIME DRIVERS SIDE DAYTIME RUNNING LIGHT IS OUT. THE LIGHTS ARE CALLED HID/XENON LEDS.

TL* THE CONTACT OWNS A 2011 CADILLAC CTS. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE CONTACT HEARD AN ABNORMAL NOISE. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE DRIVE TRAIN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER STATED THAT THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V341000 (POWER TRAIN) ALTHOUGH THE FAILURE WAS SIMILAR. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

HEADLIGHTS DIMMING OVER TIME. CAR IS BARELY DRIVABLE AT NIGHT. DEALER SAYS I NEED TO REPLACE HEADLIGHTS AND WIRING HARNESS. STATED THAT WIRING HARNESS WAS LIKELY MELTED. I ESTIMATE THAT HEADLIGHTS WILL BE AT TOTAL FAILURE BY 12/31.18. DEALER WANTS $1200+ TO REPLACE HEADLIGHTS AND DEFECTIVE WIRING HARNESS. CADILLAC REFUSES WARRANTY SUPPORT. AT LEAST TWO CLASS ACTION COMPLAINTS HAVE BEEN FILED IN USDC. FIRE RISK! FIRE RISK! FIRE RISK!