2009 CADILLAC CTS Complaints

CTS TIMING CHAIN BAD - ENGINE CODES P0008 & P0017 COMING UP - WAS TOLD BY CADILLAC OF LAS VEGAS THAT THERE WAS A SERVICE BULLETIN RELATED TO THIS ISSUE, BUT FOR SOME REASON, MY VIN WAS NOT INCLUDED. REGARDING TSB 11340 (NHTSA REFERENCE- 10043857), WHICH STATES, "IF PREMATURE WEAR OF THE TIMING CHAIN OCCURS ON YOUR 2007 MODEL YEAR GMC ACADIA; SATURN OUTLOOK; 2007-2009 MODEL YEAR CADILLAC CTS 2009 MODEL YEAR 2009 EQUIPPED WITH A 2.8L/3.6L V6 ENGINE, WITHIN 10 YEARS OF THE DATE YOUR VEHICLE WAS ORIGINALLY PLACED IN SERVICE OR 120,000 MILES (193,000 KM), WHICHEVER OCCURS FIRST, THE CONDITION WILL BE REPAIRED FOR YOU AT NO CHARGE" OUR 2009 CADILLAC CTS WE ARE EXPERIENCING THE EXACT ISSUE MENTIONED IN THE BULLETIN, BUT GM REFUSES TO ACKNOWLEDGE ANY CULPABILITY IN THE MATTER, DESPITE THE VEHICLE BEING WITHIN THE PARAMETERS ESTABLISHED WITHIN THE BULLETIN. WE ASK FOR ANY AND ALL ASSISTANCE IN THIS MATTER. A QUICK SCAN OF THE INTERNET SHOWS A LARGE NUMBER OF GM VEHICLE OWNERS WITH VEHICLES THAT WERE INCLUDED IN THE TSB THAT WERE BEING DENIED SERVICE. IF A COMPANY MAKES A CLAIM, IT SHOULDN'T BE DONE AS A PR GESTURE WITH NO ACTION BEHIND IT. THEY SHOULD BE MADE TO LIVE UP TO THEIR WORDS AND BACK THE QUALITY OF THE VEHICLES THAT THEY HAVE SOLD.

TL* THE CONTACT OWNS A 2009 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 20 MPH, THE ENGINE WARNING INDICATOR ILLUMINATED AND CURRENTLY REMAINS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT COVERED UNDER THE WARRANTY. THE MANUFACTURER PROVIDED CASE NUMBER: 8-3135377372. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.

TL* THE CONTACT OWNS A 2009 CADILLAC CTS. WHILE DRIVING, THE ENGINE WARNING INDICATOR ILLUMINATED AND A P-0008 CODE DISPLAYED. THE VEHICLE WAS TAKEN TO MOTOR WORLD AUTO GROUP (LOCATED AT 150 MOTORWORLD DR, WILKES-BARRE, PA 18705, (866) 403-0006) WHERE IT WAS DIAGNOSED WITH A STRETCHED TIMING CHAIN THAT COULD FRACTURE. THE TIMING CHAIN NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT COVERED UNDER THE SPECIALTY COVERAGE ADJUSTMENT FOR THE TIMING CHAIN. THE FAILURE MILEAGE WAS 108,000.

TL* THE CONTACT OWNS A 2009 CADILLAC CTS. WHILE PARKING THE VEHICLE AT 2 MPH, THE REAR PARKING ASSIST INDICATOR ILLUMINATED RED IN COLOR. AFTERWARDS, THE INDICATOR RETURNED TO ITS CORRECT SETTING. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AL SERRA CADILLAC (6201 SAGINAW RD, GRAND BLANC, MI 48439) WHERE IT WAS DIAGNOSED THAT THE BUMPER HARNESS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY COULD NOT ASSIST BECAUSE THE VEHICLE WAS OUT OF WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

TL* THE CONTACT OWNS A 2009 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 5 MPH IN AN INTERSECTION, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS PUSHED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE MAIN SHAFT, TRANSFER CASE FLUID, OUTPUT SHAFT, GASKET INFIELD, FLUID TRANSMISSION DEX6, AND THE SHOT SUPPLIES NEEDED TO BE REPLACED. THE DEALER ALSO DIAGNOSED THAT THE TRANSFER CASE ASSEMBLY NEEDED TO REMOVED AND REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND OPENED A CASE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000. ..UPDATED 07/31/17 *BF *CN

THE REAR DOORS WILL NOT LOCK OR UNLOCK EITHER WITH THE SWITCH OR FOB. ONE MUST CRAWL FROM FRONT SEAT TO REAR TO UNLOCK THE DOORS MANUALLY. PASSENGERS CANNOT ENTER REAR WITHOUT DOING SO. ALSO DOORS WILL NOT LOCK AUTOMATICALLY, NOR WITH SWITCH, LEAVING CHILDREN AT RISK OF OPENING DOOR FROM INSIDE. THE FRONT DRIVER AND PASSENGER DOORS WORK BUT BOTH REAR DOOR LOCKS HAVE FAILED.

I OWN A 2009 CADILLAC CTS, WITH APPROXIMATELY 90,000 MILES. MY CHECK ENGINE LIGHT CAME ON AND I TOOK IT TO MY CADILLAC DEALER. I WAS TOLD MY TIMING CHAIN IS STRETCHED, LOOSE OR NEEDS ADJUSTMENT. I WAS TOLD IT WOULD COST $1800. UPON RESEARCH I DISCOVERED THERE WAS SUPPOSEDLY A SPECIAL WARRANTY ON THIS SPECIFIC PROBLEM. I CALLED THE CADILLAC DEALER, GAVE THEM MY VIN NUMBER AND WAS TOLD, MY VEHICLE WAS NOT INCLUDED. I WAS VERY SKEPTICAL AND DID NOT BELIEVE THAT I WAS GETTING ACCURATE INFORMATION. I WANT TO DOCUMENT THIS NEGATIVE EXPERIENCE WITH MY VEHICLE. IT COST ME $1280 TO REPAIR. THE CADILLAC TECHNICIAN TOLD ME I COULD DRIVE IT WITH NO PROBLEMS. COMMON SENSE SAYS OTHERWISE!

TL* THE CONTACT OWNS A 2009 CADILLAC CTS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE LOST POWER. THE CONTACT WOULD HAVE TO RESTART THE VEHICLE IN ORDER TO CONTINUE DRIVING. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE VEHICLE'S TIMING CHAIN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.

3.6 LITER ENGINE TIMING CHAINS WORN,STRETCHED.NOTE - IF TIMING CHAINS FAIL FURTHER AND THEY JUMP TIME SERIOUS ENGINE DAMAGE CAN OCCUR. MILEAGE 47643

WAS TOLD THE TIMING CHAIN WAS STRETCHED BY A SERVICE TECHNICIAN AND IT WAS COVERED BY GM WITH AN EXTENDED SERVICE CAMPAIGN, 10 YEARS OR 120,000 MILES. MY VEHICLE HAD APPROXIMATELY 95,000 MILES WHEN THE PROBLEM AS DIAGNOSED. A CADILLAC DEALER CONFIRMED VIA A PHONE CALL THE VEHICLE WAS COVERED. UPON VISITING THE DEALERSHIP, I WAS TOLD THE VEHICLE MAKE/MODEL IS COVERED BUT THE VIN OF MY VEHICLE IS NOT COVERED. THE PROBLEM IS EXACTLY AS DESCRIBED BY THE EXTENDED SERVICE CAMPAIGN. *TR