2011 CADILLAC CTS Complaints

PURCHASED CAR (COUPE) NEW WITH APPX. 2K MILES (HAD BEEN USED AT GOLF TOURNAMENT). A WEEK AFTER I PURCHASED, THE DRIVERS SIDE DOOR DID NOT OPEN AND I WAS NOT AWARE OF EMERGENCY LEVER. I CALLED ONSTAR AND THEY WERE ABLE TO UNLOCK IT. IN THE 3 YEARS THAT I OWED IT, THE CAR LOCKED ME IN NUMEROUS TIMES. TWO DIFFERENT DEALERS COULD NOT FIND ANYTHING WRONG WITH ONE DEALER KEEPING THE CAR FOR ALMOST A WEEK TRYING TO FIGURE IT OUT AND I WAS TOLD THERE WERE NO SERVICE ALERTS. THERE WAS ALSO AN INCIDENT WHERE I WAS ABOUT 10 FEET FROM THE CAR AND THE INTERIOR AND EXTERIOR LIGHTS STARTED FLASHING FOR NO REASON AND AGAIN THE DEALERS COULD NOT EXPLAIN IT. I HAVE SINCE SOLD THE CAR BECAUSE I DID NOT WANT TO BE DEPENDENT ON ONSTAR OR AN EMERGENCY LEVER.

PASSENGER AIR BAG SENSOR IN SEAT, OCCUPANT SENSOR OR PPS, IS FAULTY. CHECK AIR BAG WARNING ALERT REMAINS ON OR IS INTERMITTENT, EVEN IF NO CONTENTS OR PERSON ON PASSENGER SEAT. VERY SIMILAR TO GM RECALL 08373 FOR FIRST GENERATION CADILLAC CTS OCCUPANT SENSOR FOR PASSENGER AIRBAG. IF USING THE SAME DESIGN, AND NOT CORRECTED, THE RECALL SHOULD BE EXTENDED TO THE SECOND GENERATION CTS VEHICLES.

TL* THE CONTACT OWNS A 2011 CADILLAC CTS. THE CONTACT STATED THAT THE REAR LIFTGATE BECAME INOPERABLE AND CLOSED INDEPENDENTLY WITHOUT WARNING. THE CONTACT SUSTAINED A HEAD INJURY THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE). THE FAILURE MILEAGE WAS 80,000.

TL* THE CONTACT OWNS A 2011 CADILLAC CTS. THE CONTACT STATED THAT THE DRIVER SIDE DOOR FAILED TO OPEN. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 56,000.

I JUST RETURNED FROM MY LOCAL CADILLAC DEALER AND HAD TO REPLACE THE LEFT REAR WHEEL HUB AND SENSOR. THIS IS THE THIRD TIME I HAVE HAD TOP REPLACE THE WHEEL HUBS AS THE LAST 2 WERE THE RIGHT REAR AND LEFT FRONT ONES. I AM CURIOUS TO KNOW IF THIS IS AN ONGOING PROBLEM RELATED TO ANY SPECIFIC DISCLOSED OR NON DISCLOSURE BY CADILLAC. I QUESTIONED THE SERVICE ADVISOR AT CADILLAC AND HE SUGGESTED THAT I HANG ONTO THE DAMAGED PARTS AND INVOICES FOR THE REPAIRS. I INQUIRED FURTHER WITH THE SERVICE ADVISOR IF THIS WAS AN OUTSTANDING ISSUE WITH THIS MODEL AND HE SUGGESTED THAT THERE HAVE BEEN PROBLEMS WITH 2008-2012 CADILLAC WHEEL HUBS. I WANTED TO ALERT NHTSA TO THIS AND SUGGEST THAT MAYBE THERE SHOULD BE SOME INPUT FROM CADILLAC WITH REGARDS TO AN ISSUE THAT SHOULD BE LOOKED AT FURTHER.

LETTER FROM SENATOR MARKEY ON BEHALF OF CONSTITUENT RE 2011 CADILLAC CTS RECALL NOTICE. *SMD THE CONSUMER RECEIVED AN IGNITION RECALL NOTICE IN THE SUMMER OF 2014. THE CONSUMER ASSUMED THE DEALER WAS GOING TO REPLACE THE FAULTY IGNITION SWITCH. HOWEVER, THEY ONLY REMOVED THE OTHER KEYS FROM HIS KEY RING. *JB

DRIVING TO WORK WENT TO STOP AND VEHICLE PULL TO THE SIDE AND WOULD NOT STOP NORMAL. I DROVE THE VEHICLE TO THE DEALER AND THE REPORTED RIGHT REAR HUB NOT SENSING SPEED SIGNAL AND NEEDED TO REPLACE AND NOT COVERED UNDER MY WARRANTY. I SEE GM AND CADILLAC HAS HAD A LOT OF PROBLEMS WITH THIS WHEEL HUD AND HAVE RECALLED ON OTHER MODEL YEARS. THESE ARE $600.00 PER WHEEL TO REPLACE AND THINK THAT THEY SHOULD LAST LONGER THAN 39,000 MILES. WOULD NOT WANT TO HAVE BEEN DRIVING AT HIGHWAY SPEEDS WHEN THIS FAILS.I CONTACTED CADILLAC AND THEY WOULD NOT REPAIR WITHOUT CHARGE. *TR

TL* THE CONTACT OWNS A 2011 CADILLAC CTS. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V341000 (AIR BAGS, POWER TRAIN) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS NEEDED WERE UNAVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.

MY CTS WAS IN A NON GM AUTHORIZED MECHANICS SHOP HAVING OIL CHANGE AND BRAKES DONE. WHILE WORKING IN THE CAR I ASKED TO HAVE THEM LOOK AT MY REAR ASSIST CAMERA. THE CAMERA AND WIRING TO THE CAMERA WERE ACTUALLY SMOLDERING AT THIS POINT. MY MECHANIC ALSO TOLD ME THAT THE TRANSFER CASE WAS LEAKING AND THAT THE CENTRAL DRIVE SHAFT WAS BAD. MY MECHANIC REMOVED THE SMOLDERING REAR ASSIST CAMERA, PUT THE CTS BACK TOGETHER AND I DROVE IT OVER TO THE CADILLAC DEALERSHIP TO HAVE THE WARRANTY WORK DONE ON TRANSFER CASE AND DRIVE SHAFT. MY MECHANIC ALSO REPLACED THE SMOLDERING CAMERA AND GAVE IT TO ME IN A BUBBLE WRAPPED BAG ALONG WITH WIRE HARNESS. YOU CAN SEE WHERE FIRE OCCURRED ON THE CAMERA AND THE SMOLDERING WIRES. THE SERVICE MANAGER AT CROWN CADILLAC GAVE ME THE PRODUCT ALLEGATION PHONE NUMBER WHICH I CALLED AND GOT A FILE NUMBER. I INFORMED GM ABOUT THE FIRE/SMOLDERING REAR ASSIST CAMERA AND WAS TOLD BY [XXX] AT THE PRODUCT ALLEGATION DEPARTMENT THAT SINCE THE REMOVAL OF THE CAMERA WAS NOT DONE BY AN AUTHORIZED GM DEALER THAT THEY WOULD NOT COVER THE CAMERA. I ASKED HER IF IT MADE SENSE TO LEAVE A PRODUCT IN THE CAR THAT WAS ON FIRE AND SMOLDERING? THIS PRODUCT COULD HAVE BEEN SMOLDERING FOR 30 DAYS WHEN THE REAR ASSIST CAMERA QUIT WORKING. MY CONCERN IS THIS, THE CAMERA HAD BEEN SMOLDERING FOR SOME TIME. THE CAMERA WAS STILL SMOLDERING AND AT ONE POINT OBVIOUSLY WAS IN FLAMES. I BELIEVE WE DODGED A BULLET THAT THE CAR DID NOT ERUPT IN FLAMES AND DESTROYED OUR 2000 CORVETTE AND F150 PLUS THE HOUSE ITSELF AS WE HAVE AN ATTACHED GARAGE. THE CTS HAS OTHER INTERMITTENT ELECTRICAL ISSUES SUCH AS SEAT HEATERS SOMETIME WORK AND SOMETIMES THEY DON'T. THE CAR WHEN YOU TURN IT OFF WILL CONTINUE TO RUN. AGAIN INTERMITTENTLY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL*THE CONTACT OWNS A 2011 CADILLAC CTS. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED AND REPAIRED. THE SPECIFICS OF THE REPAIRS WERE UNKNOWN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 38,847.