2014 CADILLAC CTS Complaints

The contact owns a 2014 Cadillac CTS. The contact stated that while driving in the early morning, the headlights became inoperable. The contact checked the headlights and noticed both headlights were out. The vehicle was taken to the local dealer and the mechanic was informed that both headlights went out simultaneously. The headlight assembly was replaced. The manufacturer was notified but no further assistance was provided. The approximate failure mileage was 38,000. The contact stated that the vehicle was unsafe and could cause a possible accident. The VIN was not available.

Rear differential lock up at high speed. Loss of control. Apparently a common problem with Cadillac rear differentials. Most occur under 50,000 miles. Mine had 54,000 miles. Seals fail and differential fluid drains out. Some people have had 3 replacements under warrantee. Cannot find and replacements as they are "back ordered" according to dealerships.

I was driving and it started rattling and getting very bumpy. I exited the freeway and came to a stop. The vehicle would no longer move. I had it towed to my mechanic. The right front axle broke. He replaced it and drove it around the block for a test drive. It was very loud and turning tight when the left axle broke. It has been diagnosed with a bad differential. Everyone I have spoke with at multiple Cadillac dealerships, including someone at a dealership over 30 years, have said they never seen this type of problem and especially on such a newer vehicle with only 84,000 miles. It was a very dangerous situation and if it never happens why did it happen to mine? I’m thinking something is faulty in the differential etc.

During a service appointment, on my 2014 Cadillac CTS, the dealership pointed out that both axle seals on the differential appears to be leaking. On a subsequent inspection conducted on 8/24/2021, by the dealership, it was confirmed that both axle seals were leaking. At the time of the inspection the vehicle had 120,873 miles showing on the odometer. These two reports were the initial indication that the axle seal were leaking. The dealership has maintained the vehicle since I purchased it from them. I checked to see was if there was a Service Bulletin on this issue, but there was none. However, there was a Service Bulletin (Bulletin No. PIP5075A) concerning "Rear Axle Leak From The Vent" on the differential on the 2011-2013 Cadillac CTS and CTS-V. I contend that GM over compensated for the vent leak and now the vent on the differential of the 2014 Cadillac CTS does not release the built up air pressure which is causing the seals to leak. It is only a matter of time when the differential will lock up due to lack of lubricant and cause a serious accident. I contacted GM on this issue, but they do not want to admit there is a problem. However, if you look up complaints on the internet, there are many many people with this issue on Cadillac's CTS and ATS. There needs to be at a minimum a Service Bulletin issued. I would recommend a recall to correct this problem.

Ive received an official diagnosis from Cadillac, I need a rear differential replacement due to safety issues. If the wheels lock while driving, it can cause an accident. There is a recall associated with the same year Cadillac, but only the sport version so they refuse to fix mine. My car has only 80k miles on it and it was not supposed to go bad so early. It is NOT my fault. It is obvious that Cadillac used a poor quality rear differential when the vehicle was made, resulting in a possible accident threatening my own and other lives on the road. On addition to that, they gave me a quote for $3400 to fix the vehicle. Im asking you to please help me fight this case. The dealer admitted that they fix rear differential issues on this model all the time so it is an obvious issue resulting in innocent people having to go broke fixing a faulty part. This webpage is not letting me upload the official document so please contact me so i can send it over email.

The contact owns a 2014 Cadillac CTS. The contact stated while driving approximately 10-15 MPH, there was an abnormal whining sound detected coming from the rear axle. The contact called the local dealer and inquired about an estimate. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure however, no further assistance was provided. The approximate failure mileage was 50,000.

ON 8/24/2021 APPROX 9:45AM I RETURNED HOME FROM THE MARKET AS I WAS PARKING MY VEHICLE (BACKING INTO A PARKING SPACE) ISHIFT MY VEHICLE CONTROL TO THE REAR POSITION AND IT LOCK UP IT WAS STUCK AND WOULD NOT RELEASE I WAS SHOCKED AND UPSET BECAUSE THE FRONT OF MY VEHICLE WAS STILL IN THE WAY OF PASSING VEHICLE SO I TUNED MY FRONT WHEELS IN AS MUCH AS I COULD BUT THAT WAS ALL I COULD DO I HAD TO KEEP MY FOOT ON THE BREAKS SO THAT MY VEHICLE WOULD NOT ROLL BACK AND SLAM INTO THE TRUCK BEHIND ME , I CALL THE DEALERSHIP FC KERBECK 100 ROUTE 73 NORTH PALMYRA N.J I TOLD THEM WHAT HAPPENED AND THAT I WAS UPSET AND DID NOT KNOW WHAT TO DO I STILL HAD MY FOOT ON THE BREAKS BECAUSE I DID'NT KNOW IF IT WAS SAFE TO TURN OFF MY VEHICLE OR WHAT AFTER I WAS DISCONNECTED I CALLED BACK AND I WAS INFORMED ON HOW TO SAFLEY SHUT DOWN MY VEHICLE . MY VEHICLE HAD TO BE TOWED TO THE DEALERSHIP I FOUND A RECALL ON THE ISSUE FROM GENERAL MOTORS JUNE 2014 SAYING THAT THE DRIVER MAY NOT BE ABLE TO SHIFT THE TRANSMISSION IN AND OUT OF GEAR DUE TO THE SHIFT CABLE NOT BEGIN SECURED AND THAT IT COULD SLIP OUT OF THE BRACKETS AND THE DRIVER WILL NOT BE ABLE TO STOP THE VEHICLE FROM ROLLING RESULTING IN A CCIDENT WHEN I MENTION THIS TO THE DEALERSHIP THEY CLAIM THAT THEY NEVER HAD ANY RECALLS ON THID SAFTEY ISSUE I PURCHASE MY VEHICLE IN 2017 SO THEY WERE WELL AWARE THAT THIS COULD BE A SAFTEY ISSUE SOME WHERE DOWN THE LINE BUT THEY FAILED TO MAKE SURE THAT THE CONSUMER WAS AWARE OF THIS ISSUE THAT THEY COULD HAVE BETTER CONTROL IF SOMETHING LIKE THIS SHOULD HAPPEN i WAS SO UP SET AND SHOCK THAT THIS HAD HAPPEN MY GEARS WERE LOCK DOWN I COULD NOT AT THAT TIME MOVE MY VEHICLE. MY IS THIS INFORMATION NOT MADE AVAILABLE TO THE CONSUMER WHEN THEY BUY THESE CARS THEN A FEW YEARS LATER WHEN IT DOES EALERSHIP BLOWS YOU OFF AND ACT AS IF YOU ARE CRAZY THIS IS A SAFTEY ISSUE THAT COULD CAUSE YOUR LIFE.

The contact owns a 2014 Cadillac CTS. The contact stated while driving 25 mph, the contact heard a roaring noise coming from the rear of the vehicle. The contact pulled the vehicle over to the side of the road and inspected the vehicle but did not find an issue with the vehicle. The contact was able to continue driving however, the abnormal noise was still heard while the contact was driving the vehicle. The contact took the vehicle to a local dealer who inspected the vehicle and diagnosed a failure with the rear axle differential which needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.

Our mechanic told us that the differential is making a grinding sound and he add differential fluid, but said the problem would only get worse. The car only has 62k miles on it and it is VERY EXPENSIVE to have the differential replace/repaired. I feel that this is a defect of the car and should be recalled by Cadillac to have the differential replaced. For the differential to go bad at 60k miles is unacceptable and is terrible reliability.

The Contact owns 2014 Cadillac CTS. The contact stated while driving approximately 40-50 mph, there was an abnormal sound coming from the rear of the vehicle. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the rear differential needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 55,000.