2011 CADILLAC CTS Complaints

TL* THE CONTACT OWNS A 2011 CADILLAC CTS. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 5 MPH AND MAKING A RIGHT TURN, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE VEHICLE. ON ANOTHER OCCASION, WHILE DRIVING 15 MPH, THE SPEEDOMETER DISPLAYED 65 MPH. IN ADDITION, WHILE ATTEMPTING TO MAKE A U-TURN, THE VEHICLE FAILED TO ACCELERATE AND ROLLED AWAY. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN REPLACED THE REAR DRIVE SHAFT CENTER JOINT BOLT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,000.

HAD JUST ACCELERATED AFTER STOPPING AT RED LIGHT, REACHING APPROX 25MPH WHEN WE HEARD A VERY LOUD GRATING METAL GRINDING SOUND. ALARMED WE IMMEDIATELY STARTED TO PULL OVER WHEN THE SIDE AIRBAGS DEPLOYED. WE WERE ABLE TO GET OUT OF THE FLOW OF TRAFFIC AND ONTO THE SIDE OF THE ROAD. WE WERE DAZED TRYING TO MAKE SENSE OF WHAT HAD HAPPENED. MY HUSBAND WAS THE DRIVER AND HAD RECEIVED A LARGE CUT ON HIS LEFT FOREARM . WE HAD OWNED THIS CTS FOR 10 WEEKS AND HAD NOT AS YET SIGNED UP FOR ONSTAR . WHILE TRYING TO STOP HIS BLEEDING I REALIZED THAT THE BLOW FROM THE AIRBAGS HAD KNOCKED MY GLASSES OFF AND I COULDN'T FIND MY CELL PHONE, I PUSHED THE ONSTAR BUTTON AND GAVE THEM OUR INFORMATION AND THEY COULD NOT HAVE BEEN MORE HELPFUL. AFTER ESTABLISHING THAT WE WERE ON THE SIDE OF THE ROAD AND OUT OF IMMEDIATE DANGER THEY ARRANGED FOR A TOW TRUCK TO TAKE US TO MEDVED CADILLAC. AS THIS WAS A SAT. WE WERE NOT ABLE TO SPEAK WITH THE REPAIR DEPT. UNTIL MON.WE WERE TOLD THAT GM HAD TO GIVE APPROVAL TO REPAIR THE VEHICLE. EIGHTEEN DAYS LATER 6/26 WE PICKED UP THE CAR AND WERE TOLD THAT THE ENTIRE CAR AND ALL SYSTEMS HAD BEEN CHECKED AND THAT IT WAS SAFE. FOUR DAYS LATER 6/30 I WAS DRIVING HOME AND HEARD A CLACKING NOISE. I STOPPED AND LOOKED AT MY TIRES THINKING I HAD A FLAT. PROCEEDED THE FEW BLOCKS TO GET HOME REALLY AFRAID TO GET BACK IN THIS CAR. WE WERE GOING TO TAKE IT BACK TO MEDVED BUT DROVE A FEW BLOCKS FROM HOME AND STOPPED AT A LIGHT. TURNED THE CORNER HEARD A LOUD METAL CLUNK, FELT IT ON THE FLOORBOARD AS WELL. HAD NO ACCELERATION TO SPEAK OF. I TURNED ON THE FLASHERS AND TRIED TO GET OUT OF TRAFFIC. WAS ABLE TO COAST HOME AND CALL ONSTAR. SPOKE TO A GM REP AT THAT TIME AND HE SAID TO HAVE IT TOWED BACK TO MEDVED.THE NEXT DAY 7/2 WE WERE TOLD THAT THE DRIVE SHAFT BOLTS HAD BEEN SHEARED OFF BUT IT WAS REPAIRED. I REFUSED THE CAR. *TR

S10 APPROPRIATE HANDLING- LETTER TO THE SECRETARY FROM CONSTITUENTS RE COPY OF LETTER TO MARY BARRA, CHAIRMAN AND CHIEF EXECUTIVE OFFICER (CEO), GENERAL MOTORS EXPRESSING DISSATISFACTION WITH AFTER SERVICE CARE. *SMD THE CONSUMER STATED THERE WAS A LOUD TICKING NOISE COMING FROM THE VEHICLE, WHEN IT WAS STARTED. THE DEALER INSPECTED THE VEHICLE, AND ASSURED THE CONSUMER THE VEHICLE WAS DEPENDABLE. ON MAY 27, 2014 THE CONSUMER FELT A MILD VIBRATION THROUGH THE STEERING WHEEL. THE DEALER STATED THE BALANCE WAS OFF, BUT EVERYTHING WAS FINE. ON JUNE 15, 2014, WHILE DRIVING, THE CONSUMER HEARD A LOUD BANG, THEN A ROUGH TICKING SOUND AND FELT A SHUDDER THROUGH THE STEERING WHEEL. HE GENTLY BRAKED AND PULLED OVER TO THE SHOULDER, INSPECTED THE VEHICLE, BUT FOUND NOTHING WRONG. AFTER THE VEHICLE WAS INSPECTED AGAIN, AND BEING TOLD THERE WAS NOTHING WRONG. HE CONTINUED TO EXPERIENCE A VIBRATION THROUGH THE STEERING WHEEL, AND THE THUMPING BECAME MORE PRONOUNCED. ALSO, THE VEHICLE LURCHED AND A LOUD BANG AND HEAVY VIBRATION, WAS FLT THROUGHOUT THE CAR. THE CONSUMER HAD THE VEHICLE TOWED TO THE DEALER. THE CONSUMER EXPLAINED TO THE DEALER ABOUT THE VIBRATION TEAR IN THE CLOTH SHIELD HE DISCOVERED, THE TOW TRUCK DRIVER BROUGHT TWO OF THE FOUR THAT HELD THE DRIVE SHAFT TOGETHER TO THE SERVICE REPRESENTATIVE. THE DEALER INFORMED THE CONSUMER THE VIBRATION TEAR WAS A CIGARETTE BURN, AND THE DRIVE SHAFT BOLTS FALLING OUT OF THE VEHICLE AND BEARING FAILURE WERE ISSUES ADDRESS SEVERAL TIMES BEFORE. AFTER THE VEHICLE WAS RETURNED TO THE CONSUMER, THERE WAS LOW PITCHED WHISTLE DURING LIGHT TO MODERATE ACCELERATION, WHICH HE DID NOT HEAR WHEN HE FIRST PURCHASED THE VEHICLE. ALSO, THERE WAS A LIGHT WEIGHT OIL/FLUID LEAKING FROM UNDER THE ENGINE AREA. HE NOTICED THE FUEL CONSUMPTION RANGE HAD DROPPED FROM 17-18 MPG TO 15 MPG. THE REAR END FELT LESS STABLE AND THERE WAS A SLIGHT SHIFT WHEN COMING OFF DRIVEWAYS OR OVER UNEVEN PAVEMENT. (2011 CADILLAC CTS).

BOTH REAR TAILLIGHTS ARE SEPARATING FROM THE BODY AT THE TOP. THERE IS A GAP OF APPROX. 1/4-3/8 INCH FROM THE TOP PEAK OF TAILLIGHT TO BODY. THIS IS ON A 2011 CADILLAC CTS AWD LUXURY WAGON. *TR

BOTH REAR TAILLIGHTS ARE SEPARATING FROM THE BODY AT THE TOP. THERE IS A GAP OF APPROX. 1/4-3/8 INCH FROM THE TOP PEAK OF TAILLIGHT TO BODY. *TR

TL* THE CONTACT OWNS A 2011 CADILLAC CTS. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE MADE A LOUD CLANKING NOISE IN THE ENGINE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHO STATED THAT A NEW DRIVE SHAFT AND PINION SLANG NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,602.

DRIVING ON A CURVY COUNTRY ROAD THE ENGINE SUDDENLY DIED, I LOST POWER STEERING AND ALMOST RAN OFF THE ROAD. I WAS ABLE TO COAST TO A STOP. I PUT THE CAR IN PARK AND IT STARTED IMMEDIATELY. THE CAR DOES NOT HAVE AN IGNITION KEY, ONLY A FOB. THE ENGINE IS 3.6 CTS 4. I DROVE 2 MILES BACK HOME AND PARKED THE CAR AND WILL NOT DRIVE IT AGAIN UNTIL A RESOLUTION IS OBTAINED FOR THE PROBLEM. *TR

WHEN BACKING OUT OF DRIVEWAY AND TURNING THE STEERING WHEEL TO THE RIGHT WE NOTICED A PRONOUNCED THUMP THAT WAS VERY NOTICEABLE AND WORRISOME. WE CHECKED WITH THE DEALER AND COULDN'T FIND THE PROBLEM AND THE DEALER CHECKED WITH GENERAL MOTORS WHO SAID IT WAS A DESIGN FLAW AND COULDN'T DO ANYTHING ABOUT IT. IT HAS BEEN DOING THE SAME THING UP TO THIS DATE. THE THUMP IS SO GREAT WE WONDER IF IT IS NOT DAMAGING THE CAR. *TR

WHEN GETTING ONTO THE HIGHWAY 2 MILES FROM MY HOME EVERY MORNING, I ACCELARATE FROM 45 MILES AN HOUR TO ABOUT 65 AND 70 MILES AN HOUR. CAR STARTS SHAKING VIOLENTLY (FEELS LIKE YOU ARE DRIVING WITH 2 FRONT FLAT TIRES) AND ENGINE LIGHT COMES ON. MOST OF THE TIME IT FLASHES FOR ABOUT 30 SECONDS AND THEN GOES OFF, AND SOMETIMES ENGINE LIGHT COMES ON AND STAYS ON FOR ABOUT 30 SECONDS. CAR LOSES POWER MOMENTARILY FOR ABOUT 30 SECONDS. I TOOK CAR TO THE DEALERSHIP THE FOLLOWING DAY, AND THEY FOUND NOTHING WRONG. I TOOK THE CAR TO THE DEALER ABOUT 6 WEEKS LATER ON APRIL 27TH 2014 WHEN THE PROBLEM WAS HAPPENING ON A DAILY BASIS EVERY MORNING ONLY. DEALERSHIP KEPT CAR FOR 2 DAYS AND SAID THEY RESOLVED PROBLEM. EXACTLY 2 DAYS LATER SAME THING HAPPENED. PROBLEM CONTINUES TO THIS DAY BUT NOT ON A DAILY BASIS. NOT SURE IF THAT HAS SOMETHING TO DO WITH THE WEATHER NOW THAT IT IS NO LONGER WINTER. I WILL BE MAKING MY THIRD TRIP TO THE DEALERSHIP IN THE NEXT WEEK FOR THIS SAME ISSUE :SHAKING CAR, ENGINE LIGHT ON AND MOMENTARY LOSS OF ACCELERATION POWER. *TR