1997 CADILLAC DEVILLE Complaints

POWER SEAT SEATBACK GOES DOWN WHILE DRIVING. IN DECEMBER OF 1999, DEALER REPLACED MEMORY MODULE TO REMEDY THIS PROBLEM. SINCE NOVEMBER OF 2001 SEATBACK WILL INTERMITTENTLY GO DOWN ON IT'S OWN.*AK CONSUMER ALSO STATES MORE OFTEN THEN NOT, WHEN YOU START THE CAR THE SEAT WILL MOVE IN SEVERAL DIFFERENT DIRECTIONS. WHEN THE BACK GOES FLAT IT PINS ANY PASSENGER IN THE REAR SEAT. PH 09-DEC-2002

VALVE COVER GASKET WAS LEAKING OIL ONTO ENGINE WHILE DRIVING. DEALER NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK

WHILE DRIVING ABOUT 65 MPH ON THE OPEN ROAD A HEADLIGHT LENS CAME LOOSE, AND BOUNCED OFF THE PASSENGER SIDE WINDSHIELD. WE DIDN'T KNOW WHAT IT WAS UNTIL WE STOPPED AND EXAMINED THE AUTO. THERE WAS A SLIGHT DENT IN THE POST BETWEEN THE WINDSHIELD AND THE PASSENGER SIDE WINDOW. THE LEFT HEADLIGHT LENS WS EXAMINED AND FOUND TO BE LOOSE. ON THE RETURN TRIP THE LEFT HEADLIGHT LENS CAME OFF. FI MAY HAVE GONE UNDER THE CAR AS I RECALL A SLIGHT NOISE WHILE DRIVING. THE PARTS MAN AT THE DEALER MADE THE COMMENT THAT THIS USUALLY DOESN'T HAPPEN TO CADILLACS AND WHEN IT DOES THEY USUSLLY JUST DROP OFF. THE LENSES ARE SECURED TO THE HEADLIGHT WITH GLUE. APPARENTLY THIS IS COMMON ON OTHER AUTOS. THE REPAIR ENTAILED REPALCING BOTH HEADLIGHT AT A TOTAL COST OF ABOUT $610 PROBLEM. IN MY OPINION THIS IS POOR ENGINEERRING.*AK

CONSUMER STATES THAT WHILE DRIVING AT 72 MPH IN LIGHT RAIN THE VEHICLE STARTED TO SPIN AND RUN OFF THE ROAD AND RAN INTO A TREE AND NONE OF THE SIDE AIR BAGS DID NOT DEPLOY AT ALL. CONTACTED DEALER AND THE DEALER STATED THAT THE VEHICLE ACT CORRECTLY. NLM

TRACTION CONTROL SYSTEM FAILED, DEALER DENIED THERE WAS A RECALL ON THE TRACTION CONTROL MODULE AS PER NHTSA.*AK

WHILE DRIVING HEADLIGHT LENS FELL OFF. TOOK TO DEALER. PROBLEM WAS NOT REMEDIED. *AK *JG

WHILE DRIVING GLASS LENS ON HEADLIGHTS ON BOTH SIDES FELL OFF WITHOUT ANY WARNING.*AK

VEHICLE IS USING OIL. STARTED AFTER ABOUT 45,000 MILES WHICH WAS REPORTED TO AUTOMOBILE DEALER WITH NO SOLUTION. JUST WANT TO CHECK IF OTHERS ARE HAVING SAME PROBLEM. *AK

I HAVE HAD RECURRING ELECTRICAL PROBLEMS SINCE BUYING THE CAR. THE RECORD AT THIS SAME DEALERSHIP SHOWS THAT THE PREVIOUS OWNER BEGAN HAVING MULTIPLE PROBLEMS AS WELL IN 1998. 2001 WAS THE FIRST YEAR AN EMISSIONS TEST FOR THE CAR WAS REQUIRED TO BE LICENSED. IT FAILED. THE DEALERSHIP COULD PROVIDE NO EXPLANATION, BUT DID FIX NUMEROUS COMPONETS AND IT FINALLY PASSED A MANUEL TEST. THIS YEAR THE EXACT SAME PROBLEM OCCURRED. AGAIN, THE DEALERSHIP HAS NO EXPLANATION. THE TECHNICIAN HAS 30 YEARS OF EXPERIENCE AND SAID HE CALLED GM AND THE ENGINEERS COULD OFFER NO EXPLANATION. THERE ARE 23 PAGES OF RECURRING ELECTRICAL PROBLEMS RANGING FROM INOPERATIVE SEAT HEATERS (REPAIRED 3 TIMES AND DON'T WORK NOW), SEAT BELT ON DRIVERS SIDE DOES NOT LATCH, CLIMATE CONTROL, THERMOMETER AND TEMPERATURE CONTROL PANEL...IT GOES ON AND ON. I HAVE THE 23 PAGE REPORT THAT HARMON'S PRINTED OUT THEMSELVES. RYAN, THE TECHNICIAN IN THE SERVICE DEPARTMENT AGREES THAT THE REPAIRS ARE EXTENSIVE AND NEEDS INVESTIGATING. THE SERVICE MANAGER, SCOTT JOHNSON, REFUSED TO EVEN MAKE A SINGLE PHONE CALL TO GM FOR ANY HELP AT ALL. I OFFERED AN EQUITABLE TRADE SOLUTION AND WAS COMPLETELY AND FLATLY REJECTED BY THE DEALERSHIP BEFORE EVEN SPEAKING WITH GM. I CALLED GM AND THEY HAD MISINFORMATION AS TO MY COMPLAINT ABOUT THE CAR AND THE SERVICE MANAGER AT HARMON'S CADILLAC. I AM HOPEFUL THE CASE FILE HAS BEEN CORRECTED, BUT CANNOT TRUST THIS, GIVEN MY EXPERIENCE SO FAR. THE CASE FILE NUMBER AT GM CUSTOMER SERVICE IS C06598245. IT SHOULD REFLECT NUMEROUS AND RECURRING REPAIRS BEGINNING IN AUGUST OF 1998 TO PRESENT. NEXT YEAR I WILL HAVE THE EXACT SAME PROBLEM WITH THE EMISSIONS AS WELL. THE DEALERSHIP WAS VERY UNHELPFUL AND UNCONCERNED WITH THE REPORT AND PROBLEMS I HAVE HAD. EXAMPLE...GETTING THE CAR TO PASS EMISSIONS LAST YEAR AND THIS YEAR ALONE HAS COST ME 11 FULL DAYS OF NO VEHICLE, 50 MILES OF TRAVEL TO THE DEALERSHIP EACH TRIP, LOST BUSINESS. I AM A REAL ESTATE BROKER AND NEED A CAR TO WORK. NLM

TWO FRONT LENSES THAT COVER HEADLIGHTS FELL OUT WHILE CONSUMER WAS DRIVING. CONTACTED DEALER, AND THE DEALER COULD NOT FIND THE CAUSE OF THE PROBLEM. *AK *YH