2004 CADILLAC DEVILLE Complaints

VEHICLE STEERING BECOMES DIFFICULT OR FAILS IN RAIN OR WET ROAD CONDITIONS ON RIGHT HAND TURNS AT SLOW SPEEDS, OR WHEN PULLING IN OR OUT OF A PARKING SPACE. THIS HAS BEEN ONGOING FOR AT LEAST TWO YEARS. *TR

2004 CADILLAC DEVILLE DTS . POWER STEERING FAILURE ON WET STREETS. OFTEN. LOSS OF CONTROL. DEALER CONFIRMED IT WAS CORRECT BELT. *TR

TL*THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH IN RAINY WEATHER CONDITIONS. THE POWER STEERING FAILED WITHOUT WARNING. THE STEERING OPERATION RESUMED TO NORMAL AFTER WAITING A FEW SECONDS. THE CONTACT STATED THAT THE FAILURE HAD OCCURRED FOUR TIMES IN ONE DAY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE TECHNICIAN STATED THAT THE VEHICLE WAS NOT UNDER WARRANTY AND THE POWER STEERING BELT COULD BE REPLACED AT THE OWNER'S EXPENSE. THE FAILURE MILEAGE WAS 49,000. THE CURRENT MILEAGE WAS 55,158.

THE ENGINE JUST STOPS, NO WARNING NO LIGHTS HAS YOU SLOW DOWN THE ENGINE WILL JUST COME TO A STOP. THIS HAS HAPPENED IN BOTH COLD AND HOT WEATHER ABOUT A 1/2 DOZEN TIMES. DEALER HAS NOT BEEN ABLE TO LOCATE A PROBLEM. *TR

I HAVE HAD CONTINUOUS ISSUES WITH MY STEERING ON THE CERTIFIED USED VEHICLE WHICH I BOUGHT IN 2006. OVER THE LAST 6 TO 9 MONTHS THE STEERING HAS STARTED TO FAIL WHEN IT IS RAINING. IT IS MOMENTARY, BUT THE CAR CANNOT BE CONTROLLED. I BROUGHT MY CAR TO TOM PEACOCK CADILLAC IN HOUSTON - IT IS STILL UNDER WARRANTY - AND THEY FAILED TO LOOK AT MY STEERING AND SENT ME HOME W/OUT EVEN ADDRESSING IT - ALTHOUGH THE PAPERWORK SHOWS THAT I COMPLAINED ABOUT IT AND WANTED IT LOOKED AT. I'VE SENT A COMPLAINT LETTER ON 10/6 AND HAVE HAD NO RESPONSE. I AM FILING A COMPLAINT WITH THE BETTER BUSINESS BUREAU. THIS COULD CAUSE AN ACCIDENT WHEN THE STEERING FAILS, AS THE CAR LITERALLY CANNOT BE STEERED. *TR

ALL FOUR POWER WINDOW REGULATORS HAVE FAILED....WE REPLACED ONE AT APPROX $400, BUT IT WILL BE ANOTHER $1000 TO REPLACE THE OTHER THREE SO WE HAVEN'T DONE IT YET....ASKED CADILLAC FOR ASSISTANCE...DENIED, BUT KEPT PRESSING AND THEY ARE REVIEWING IT. *TR

1. THERE IS NO WARNING THE CAR JUST SLOW DOWN AT ANY SPEED AND TURN THE STEERING WHEEL. 2. IT HAPPEN ALL DAY LONG AND OTHER DAYS NO PROBLEM. 3. I HAVE TAKEN THE CAR TO ONE DEALERSHIP FOR REPAIRS AT LEAST 3 TIMES AND ONCE IN VA. EACH TIME THEY EITHER DID NOTHING OR THEY GUEST AT IT BECAUSE THEY COULD NOT FIGURE IT OUT. NOW THEY REFUSE TO WORK ON IT UNTIL IT TOTALLY BREAKS DOWN. HOWEVER, THE EMPLOYEE OF THE DEALERSHIPS HAVE CHARGED MY WARRANTY COMPANY AT LEAST 5,000 AND THE WARRANTY COMPANY DOES NOT WANT TO PAY ANY MORE MONEY FOR GUESSING. THEREFORE THE DEALERSHIP IS ASKING ME TO PAY 94.00 AN HOUR SO THEY CAN GUESS SOME MORE. LASTLY, I WAS TOLD WHEN LEAVING THE DEALERSHIP THAT I DECLINED FURTHER DIAGNOSIS WHICH IS NOT TRUE. HE ALSO TOLD ME THAT IT LOOKS LIKE A POSSIBLE MAJOR ELECTRICAL PROBLEM AND IF THAT'S THE CASE THEY ARE WAITING FOR A MAJOR CAR FIRE BEFORE THEY TRY TO CORRECT THE PROBLEM. IN THAT CASE IT COULD BE TO LATE FOR ME, MY GIRLFRIEND AND HER CHILDREN. ONE OR ALL OF US COULD BE KILLED IN A ELECTRICAL FIRE. I HAVE HAD THIS PROBLEM EVERY SINCE I BOUGHT THIS CAR 04/27/2007, AND THE LAST INCIDENT WAS 07/07/2009. *TR UPDATED 01/13/10. *JB

WITHIN THE PAST 20 MONTHS, I HAVE HAD THREE OF MY WINDOW REGULATORS BREAK ON MY 2004 CADILLAC DHS AND HAVE PAID OVER $1000 TO REPAIR TWO OF THEM. THE THIRD IS NOW GOING TO COST ME $690.00. I CONTACTED GM AND THEY REFUSED TO DO ANYTHING ABOUT IT CLAIMING IT IS NOT THEIR PROBLEM. THE SERVICE MANAGER AT THE LOCAL DEALERSHIP ADVISED THERE IS A PROBLEM WITH 2001-2004 MODELS AND THEIR WINDOW REGULATORS. I ALSO NOTICE ON-LINE THAT THERE ARE MANY COMPLAINTS ABOUT THE WINDOW REGULATORS BREAKING, HOWEVER GM REFUSES TO DO ANYTHING ABOUT IT. IS THERE ANY WAY THAT THIS COULD BE LOOKED INTO BY THE FEDERAL GOVERNMENT AND POSSIBLY CAUSE A RECALL ON THESE ITEMS BECAUSE OBVIOUSLY GM IS REFUSING TO ADMIT THAT THERE IS A PROBLEM. THANK YOU FOR YOUR CONSIDERATION. *TR

WE WERE PARKED WAITING TO PICK UP A FRIEND AND HEARD A NOISE THAT SOUNDED LIKE SOMEONE HAD THROWN A STONE AT OUR DRIVER SIDE WINDOW. THE WINDOW DROPPED DOWN APPROXIMATELY TWO INCHES, AND WOULDN'T GO BACK UP. THE CABLE MECHANISM THAT OPERATES THE WINDOW BROKE. NOW WE HAVE HAD A TOTAL OF THREE THAT HAVE BROKEN IN THE SAME MANNER, WITH THE SAME SOUND AND WINDOW DROPPING DOWN. REPAIR MAN SAID THE PROBLEM IS A FAULTY DESIGN AND CARRIES A REPAIR COST OF OVER $395.00 EACH. *TR

RAINY SEASON HAS STARTED IN FLORIDA. I RAN OUR 2004 DEVILLE THROUGH A VERY SHALLOW PUDDLE ON THE 14TH OF MAY, AND IMMEDIATELY LOST THE ABILITY TO TURN THE STEERING WHEEL IN EITHER DIRECTION. USING MUSCLES POWER IT WAS ALMOST IMPOSSIBLE TO TURN THE WHEEL. FORTUNATELY WE WERE IN A GROCERY STORE PARKING LOT WITH NO TRAFFIC. *TR