1998 CADILLAC DEVILLE Complaints

TRACTION CONTROL SYSTEM MALFUNCTIONED, CAUSING THE LIGHT TO STAY ON AND VEHICLE TO BE DRIVEN HARD. COULD ALSO RESULT IN LOSS OF CONTROL. BEEN TO DEALER 8 TIMES, BUT DEALER CANNOT DETERMINE THE PROBLEM. PLEASE PROVIDE FURTHER INFORMATION. *AK

THERE IS NO WAY TO OPEN THE BACK DOORS FOR A PASSENGER IN THE BACKSEAT. DOORS HAVE TO BE UNLOCKED FROM THE FRONT SEAT. DEALER SAYS THAT IT HAS TO DO WITH THE WAY THEY ARE DESIGNED. THERE HAS BEEN NO CORRECTIVE ACTION TAKEN. *AK

WHEN BRAKE ROTORS GET HOT THEY WILL DEVELOP A PULSATION ,WHICH FEELS LIKE ROTORS ARE WARPED AND SHIMMY. BUT WHEN THE ROTORS ARE COOL VEHICLE WILL RUN SMOOTH. THE MANUFACTURER WILL ONLY WARRANTY THE ROTORS FOR VEHICLE LESS THAN 10,000 MILES. *AK

1. GEAR SHIFT HAD TOO MUCH PLAY WHEN GOING FROM PARK TO DRIVE (DEALER-NO PROBLEM FOUND) 2. REAR ROTORS REPLACED BECAUSE DEALER FOUND THEM WARPED AT 2221 MILES 3. RUNNING ROUGH AND ROTTEN SMELL (DEALER FOUND NO PROBLEM) 4. WIPERS WENT OUT ON 2/26/99, DEALER HAD TO ORDER PART SO DROVE TIL 3/2/99 WITHOUT WIPERS. UPON RETURNING TO DEALER ENTIRE DASHBOARD HAD GONE OUT. THEY KEPT THE CAR UNTIL 3/5, AGAIN WENT TO DEALER ON 3/26 FOR WIPERS NOT WORKING, STILL HAD TO ORDER MORE PARTS, RETURNED ON 4/6 TO GET REPLACED AGAIN. SO I WAS FROM 2/26/99 TO 4/6/99 WITHOUT WINDSHIELD WIPERS. 5. COMPLAINED OF NOISE WHEN TURNING RIGHT, THEY FOUND NO PROBLEM, I ALSO COMPLAINED OF ROUGH RIDE, THEY REPLACE BUSHINGS AND LUBED BAR - FELT BETTER FOR A DAY, BUT ROUGH RIDE RETURNED AFTER THAT. I FEEL THEY HAVE HAD MY CAR MORE THAN I HAVE. I CURRENTLY HAVE 5225 MILES ON A 13 MONTH OLD CADILLAC, THUS IS OUTRAGIOUS. THANK YOU. *AK

THE MAJOR PROBLEM HAS BEEN A SEVERE VIBRATION OF THE FRONT WHEELS WHEN THE BRAKES ARE APPLIED. THE PROBLEM GETS MUCH WORST WHEN GOING DOWN HILLS. IT HAS PROGRESSIVLY GOTTEN BAD. THE DEALER SAID THE ROTORS NEED TO B E TURNED AND TURNED THE FRONT ROTORS. THIS ONLY LASTED FOR ABOUT 4000 MILES AND THE PROBLEM RETURNED. THIS TIME THE DEALER SAID IT WAS THE REAR ROTORS AND TURNED THE REAR ROTORS. THE PROBLEM RETURNED AGAIN AFTER 4000 MILES. THE DEALER NOW CLAIMED THEY WOULD REPLACE THE PADS WITH A SPECIAL REPLACEMENT PAD. THE SERVICE MANAGER SAID HE WOULD ORDER NEW PADS AND CALL ME WHEN THEY CAME IN. WELL, THE DEALER WENT OUT OF BUSSINESS. I REPORTED THE PROBLEM TO ANOTHER DEALER(COLE IN WARREN, OHIO). THIS DEALER REFUSED TO DO WARRENTY WORK AND SAID I HAD EXHAUSTED THE 18,000 MILES. I HAD CALLED THE CADILLAC 800 NUMBER AND REQUESTED TO SPEAK TO A SUPERVISOR. I WAS TOLD NONE WAS AVAILABLE AND A SUPERVISOR WOULD CALL ME 2 DAYS. I HAVE NOT RECEIVED A CALL TO DATE. I JUST TRAVELED TO NC AND GOT THE SCARE OF MY LIFE IN THE MOUNTAINS. THE STERRING WHEEL SHAKES WHEN I APPLY THE BRAKES. I AM VERY COCERNED AND CALLED THE CADILLAC 800 NUMBER AGAIN. I ASK TO HAVE A SUPERVISOR CALL ME FOR THE 2ND TIME. PLEASE HELP FOR I AM A LARNGECTOMEE ( NO VOCAL CORDS 1998) IF I CAN'T RESOLVE THE PROBLEM COULD YOU PROVIDE ME THE INFORMATION NEEDED TO HAVE CADILLAC BUY THE LEMON BACK. I DO NOT FEEL SAFE DRIVING THIS AUTO. THANKS FOR YOUR HELP.

BRAKES SQUEAL UPON APPLICATION - SERVICE DID NOT DETECT; BRAKES SQUEAL UPON APPLICATION - INSTALLED UPDATED PADS ON FRT PER BULLETIN 83-50-25; BRAKES SQUEAL A 3RD TIME - LONGER TIME TO STOP; LEAKING OIL - SERVICE - TAKE OUT ENGINE MANIFOLD; LEAKING OIL AGAIN - SERVICE - HOLE FORCONVERTOR SNOUT DRILLED TOO CLOSE TO REAR MAIN JOURNAL; LEAKING OIL - SERVICE REPLACE RACK AND PINION; LEAKING OIL - SERVICE - CAR WAS KEPT FOR SEVERAL DAYS DID NOT DETECT LEAK. LEAKING OIL; REAR WINDOW SWITCH ON LEFT FRONT DOOR INOPT - SERVICE - REPLACE DOOR WINDOE LEFT FRONT. REPLACE MASTER CONTROL SWITCH; EXPRESS WINDOW DOWN DOES WORK PROPERLY - SERVICE - DID NOT DETECT; WINDSHIELD WASHER INOPT. - SERVICE -RECONNECT LOOSE HOSE; WINDSHIELD WASHER INOPT REINSTALL NOZZLES; WINDSHIELD WASHER INOPT. - SERVICE -GLUED FITTINGS TOGETHER. CUSTOMER SPOKE WITH SERVICE MANAGER SEVERAL TIMES. CUSTOMER SPOKE WITH DEALERSHIP OWNER. CUSTOMER MET WITH GM D.S.M.

BRAKES SQUEAL ON APPLICATION - (SERVICE - NO NOISE HEARD) BRAKES SQUEAL ON APPLICATION - (SERVICE - INSTALLED UPDATED PADS ON FRT PER BULLETIN 83-50-25 ) BRAKES SQUEAL UPON APPLICATION A 3RD TIME .LONGER STOPPING TIME AFTER BRAKE APPLICATION ; VEHICLE LEAKING OIL - (SERVICE - TAKE ENGINE OUT MANIFOLD ) VEHICLE LEAKING OIL AGAIN (SERVICE - HOLE FOR CONVERTOR SNOUT DRILLED TOO CLOSE TO REAR MAIN JOURNAL ) VEHICLE LEAKING OIL (SERVICED) VEHICLE LEAKING OIL (SERVICE - KEPT VEHICLE SEVERAL DAYS DID NOT FIND OIL LEAK) VEHICLE STILL LEAKING OIL.

WHEN ENGINE IS STARTED, BOTH WHEN COLD AND HOT, IN ALL GEAR SELECTOR POSITIONS, AND AN ATTEMPT IS MADE TO DEPRESS THE ACCELERATOR PEDAL, THE PEDAL WILL NOR DEPRESS NORMALLY. TO DEPRESS THE PEDAL, A MODERATE FORCE IS REQUIRED. WHEN THIS IS DONE, THE PEDAL LINKAGE THEN MAKES A "SNAPPING SOUND" AND THE PEDAL THEN ADVANCES SUDDENLY, CAUSING THE ENGINE RPM TO RACE. IF THE CAR IS IN ANY GEAR WHEN THIS IS DONE (DRIVE OR REVERSE), THE VEHICLE WILL THEN EITHER LURCH FORWARD OR IN REVERSE. THE DEALER SERVICED THIS PROBLEM FOR THE FIRST TIME ON FEB 6, 1999, AT WHICH TIME THEY DIAGNOSED THE CAUSE AS FOREIGN MATERIAL AND REPLACED THE J5490 BODY UNIT, THROTTLE. THIS SOLVED THE PROBLEM FOR APPROXIMATELY ONE MONTH. IN MARCH 1999, THE CONDITION REAPPEARED, AND THE DEALER REPLACED THE J5330 CABLE, ACCELERATOR CONTROL. THIS REPAIR SOLVED THE PROBLEM FOR SIX WEEKS. DURING THE WEEK OF 19 APRIL 1999, THE CONDITION REAPPEARED. I BELIEVE THIS IS A SERIOUS SAFETY ISSUE. I TALKED TO THE DEALER'S SERVICE DEPARTMENT TO SCHEDULE FOLLOW-ON MAINTENANCE ON APRIL 29. I ASKED THEMIF THIS WAS A COMMON PROBLEM, AND THEY CONFIRMED THAT IT APPEARED TO BE, BASED ON THE NUMBERS OF 1996-1998 CARS THEY WERE SEEING WITH SIMILAR CONDITIONS.

FRONT AND REAR BRAKE PADS AND ROTORS ARE PREMATURELY WEARING, CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS. *AK

I WAS THE DRIVER AND ONLY PERSON IN AN AUTOMOBILE ACCIDENT ON FEBRUARY 16, 1999 BETWEEN MY 1998 CADILLAC DEVILLE CONCOURS AND A 1977 DODGE CAMPER TOP VAN. THE SIDE AIR BAGS DID NOT DEPLOY TO PREVENT MY HEAD AND LEFT SHOULDER FROM IMPACTING THE LEFT WINDOW AND DOOR FRAME. THE DODGE VAN IMPACTED MY LEFT TIRE QUARTER PANEL, DRIVER DOOR PANEL, AND LEFT PASSENGER DOOR PANEL TO THE EXTENT THAT THE SIDE MIRROR WAS KNOCKED OFF THE DOOR, THE DRIVER WINDOW DAMAGED, AND THE DRIVER DOOR INDENTED ENOUGH TO PREVENT THE WINDOW FROM GOING DOWN. I AM SUFFERING FROM SEVERE CERVICAL STRAIN/SPRAIN, MULTIPLE CERVICAL SUBLUNATIONS, LEFT SHOULDER, RIFGT SIDE, NECK, AND BACK PAIN.