2024 CADILLAC ESCALADE Complaints

The contact owns a 2024 Cadillac Escalade. The contact stated while driving on the highway at 75 MPH, the vehicle unintendedly shut off. The contact pulled over to the side of the road and attempted to restart the vehicle; however, the vehicle failed to start. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to a local dealer where the vehicle was diagnosed, and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 9,000. The VIN was unavailable.

I have a 6 month old Escalade with approximately 7,000 miles. On Wednesday, 01/08/2025, I was driving on a highway with my son, going approximately 65 mph when my car display suddenly alerted "Going into Neutral". I had moments to get to the shoulder before my car stopped. I then turned my car off and attempted to restart it. The engine would not turn on and I could not get the car out of park (not even into neutral). Following an over 4 hour wait to be towed to the nearest Cadillac Dealership, when my husband described what had happened, the mechanic asked "how many miles are on it?" When my husband informed him "about 7,000", the mechanic then replied "yeah, that sounds about right." To me, this infers that Cadillac is aware of this incredibly dangerous problem and has not recalled vehicles to address this. The car has been at the dealership for 4 days now and no diagnostics have been run at this time to see what the issue is. We have called Cadillac directly and there does not seem to be any concern about what happened to me. I honestly am traumatized at the thought of what could have happened to my son and myself had I not acted so quickly. I do not want this to happen to anyone else. I am so thankful that I was able to get to the shoulder before my car shut off completely but I easily could have been slammed into many times, as the highway I was driving on frequently has cars traveling 70 to 80 mph. Cadillac must be held accountable for the safety of their drivers, customers and families.

1.What component or system failed or malfunctioned, and is it available for inspection upon request? •The primary issue was with the vehicle’s software system, which was incompletely updated on 9/13/24. This has caused the safety features to malfunction. Additionally, the parking emergency brake engaged suddenly while I was driving. The vehicle is currently available for inspection upon request, as I have already reported the issue and requested immediate attention from the dealership. 2.How was your safety or the safety of others put at risk? My safety,, was severely put at risk when the parking emergency brake suddenly engaged while I was driving. This sudden braking caused me to sustain a strained neck and strained back. I was fortunate to avoid a more serious accident, but this malfunction was extremely dangerous. Additionally, the faulty safety features and the repeated and incorrect engagement of the OnStar emergency system have caused further distress and distractions while driving. 3.Has the problem been reproduced or confirmed by a dealer or independent service center? •As of now, the problem has not been reproduced or confirmed by the dealer. I have scheduled an appointment for inspection on 10/2, and I have made the dealership aware of the issues through my communication. 4.Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? •The vehicle or component has not yet been inspected by the manufacturer, police, or insurance representatives. I have only reported the issue to the dealership so far and requested an immediate inspection and resolution. 5.Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? •Yes, there were symptoms prior to the emergency brake incident. After the incomplete software update on 9/13/24 the vehicle’s safety features began malfunctioning.

I started my Escalade and 5 minutes later I lost power which as the entire vehicle had no power. So I left it alone for an hour or so in my garage and I started up again and this time didn’t loose power. Everything appeared normal and working again. Than the next day I started it up and I had this popup message SD card has been removed press ok to exit navigation (when no SD card was removed). I also noticed that my backup camera, grid lines, or augmented reality has also intermittently not working on days. It sometimes works as normal and sometimes it does not. The message shows Service Augmented Reality System. The following next day, while I’m cruising on the highway the Escalade shifted into neutral when I was going 75 mph and had no mechanical power. So I pulled over stoped the vehicle and shut it off. Restarted after 15 minutes and it operated normally. I’m worried about Safety since it shifted to neutral at highway speed and lost mechanical power, along with other power issues which is extremely dangerous. This vehicle either is a lemon or there is a unknown manufacturing defect and in both cases needs to be replaced due to egregious safety concern.