2021 CADILLAC ESCALADE Complaints

engine noise loud knocking feels like engine is going to stall, had in service 6-9-25 for 3 days technician heard noise stated could be related to recall but no fix available at this time electrical glitch radio navigation shuts off during while driving screen dash goes dark

Due to issues identified in - Safety Recall N252494001 L87 Engine Loss of Propulsion We have had to get our Escalade [XXX] ) repaired with a cost of circa $9500. We are due to pick this up tomorrow. There was an issue with the lifters which caused damage to the engine and the crankshaft, the engine made a very louder noise so we pulled over . From that point on the vehicle would not start consistently, when it did it would not go into gear and would not go into neutral. My issue here is that although the issues that caused the repair to be neeed directly correlate to the recall my VIN is not included and thus we need to pay for this recall fix ourselves. Ideally my VIN and other like vehicles. Ours is a 2021 CADILLAC ESCALADE 4D SPT PLAT Should be included. Per the recall notice 2021 Escalades are included hovwever my VIN is not. I’m trying to understand why even though the make and model is indicated in the recall. I have reached out to GM, Cadillac and the dealership and they all point to each other with no one assisting at all INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Cadillac Escalade ESV. The contact stated while driving 50 MPH, the check engine and traction control warning lights illuminated. Additionally, there was an abnormal knocking sound coming from the engine. The contact stated that the vehicle started to lose motive power and was pulled over, turned off, and then restarted. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that the engine was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 145,000.

The contact owns a 2021 Cadillac Escalade. The contact stated while driving 70 MPH, the vehicle started jerking significantly. The check engine and traction control warning lights were illuminated, and a message advising of a rear axle failure was displayed. The contact was able to pull over to the side road and turned off the vehicle. The contact did not attempt to restart the vehicle. The vehicle was towed to the dealer, where it was diagnosed that with a blown engine. The contact was informed that the engine needed to be replaced. The contact stated that the engine was previously replaced under warranty due to the same failure. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: PE25001(Engine, Engine and Engine Cooling). The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 34,918.

City and highway driving, lost power on acceleration. Engine started knocking. Had vehicle towed to dealership. Through a piston. This vehicle had all the described issues of 6.2 liter V8 2021 cadillac escalade ESV, but I have not received a recall. This vehicle has been out of service since April 2025 and no recall and no replacement parts (new engine)

GM has a coolant control valve issue that impacts all Escalades and Suburban vehicles. Vehicle will maintain speed as a result of issue. This is a huge safety issue. All of a sudden the car drops to 45mph.

This vehicle experienced a sudden engine failure while traveling on the highway which caused an immediate loss of power. The safety of myself and my family was at risk as we exited the roadway to the shoulder without power and the vehicle shaking violently. Vehicle was towed to a dealership where upon inspection they found the rocker arm for the intake valve on cylinder 6 not moving, a bent pushrod, and a lifter that had come apart. It is unknown if an inspection was performed by the dealer beyond the initial diagnostic. The check engine light had come on within the last 12 hours. We called onstar and they said the code indicated we should bring the car to the dealer within the next 24 hours. There was no indication that it was unsafe to drive with the light on.

The contact owns a 2021 Cadillac Escalade. The contact stated while driving 65 MPH, the vehicle lost motive power. There were no warning lights illuminated. The vehicle was towed to the local dealer who informed the contact that the engine and transmission might need to be replaced. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 45,000.

1st incident - Car stalled at a red light and had to be towed for repair. It was determined to be the fuel injector pump. No lights came on and there was no indication of an issue prior to it stalling. 2nd incident - On the intestate it started making a rattling noise and felt like it was losing power. No lights came on to indicate any issue. Luckily we were able to exit the interstate but it stalled on the middle of the exit ramp. We were 5 hours away from home and it was towed to the nearest Cadillac dealership. They had the car for approximately 2 months and replaced the engine. 3rd incident - the car was back 2 weeks from the engine replacement. For 1 of these weeks it sat in the airport garage. When it was turned back on after sitting for a week the check engine light came on. I was able to make it home from the airport but it stalled out in our driveway and had to be towed again. It was determined it was the fuel injector pump and it was replaced again. The pump was only about a year old.

The vehicle experienced a catastrophic engine failure while it was being driven, according to the renter who had it through Turo. It broke down and stalled at a stoplight. I then had it towed to a Cadillac dealership in Cocoa Beach. After inspection, the dealership informed me that the engine had seized and provided a replacement estimate of over $16,000. Because of the high cost, I chose to take the vehicle to a reputable local repair shop (Fastlane Automotive). They quoted me a lower price of approximately $11,000. The engine is currently on order but is backordered at the moment and its currently parked up there. I firmly believe this engine failure is connected to an active recall affecting this vehicle.