2015 CADILLAC SRX Complaints

The headlights are too dim to drive at night and with close to zero visibility, this is an extreme hazard. A Google search results in thousands of Cadillac SRX owners with the same issue and have called this car a "death trap" and have stated that they almost hit pedestrians. GM/Cadillac is not taking responsibility and are telling owners that we have to pay $2000 out of pocket for replacing the entire light housing, except the high beams and driving lights work but not the headlights for nighttime driving which is obviously a manufacturing defect. Please hold GM/Cadillac responsible before someone loses their life.

The recall on the the toe Link adjuster was replaced with a part that does not allow for adjustment of toe in or toe out. As a result, the rear tires had premature wear on the inside tread causing replacement of the tires. The dealer claims the replacement is correct and will not correct the part. The tire store said the part will not allow them to do the alignment to be correct.

There is webbing, delaminated on the touchscreen. It is no longer functioning. Dealership is asking $1700 for replacement. This is something that Cadillac knew and refuses to recall/replace. I cannot afford to replace this. It’s unethical of Cadillac to do something like this. Some type of voucher or assistance would be grateful if Cadillac/GM would step up to the plate and assist with this repair. It’s unacceptable and dangerous.

I was in an accident on 8/19/22. I was completely stopped when struck head on by a Ram Truck with a Ranch-hand bumper. The hit totaled my car, bending the frame and pushing the left front of the vehicle up against the firewall and driving my vehicle sideways. However, the airbag did not deploy. The car is now in possession of Texas Farm Bureau Insurance. My head struck the driver's-side window, and I suffered a head injury, whiplash which resulted in a concussion, and neck and back injuries. There were no warning lamps, messages, or other symptoms of the problem prior to the accident.

Low Beam Headlights are extremely dim and do not safely light road for night time driving. Took automobile into Cadillac Dealership and requested that headlights be tested. Mechanic documented that both headlights were below standards and recommended that both headlight assemblies be replaced. The Dealership mechanic explained that simple replacement of light bulb would not remedy problem and that the entire headlight assembly needed to be replaced at a cost of $1,200 EACH. My local mechanic has confirmed that he has tried to replace only light bulbs on other SRX's and all types of light bulbs have failed to increase the light intensity. This is definitely either an engineering and/or manufacturing defect where a car owner needs to spend over $2,300 to obtain adequate safe headlight lighting. The Cadillac SRX is a very popular model and being a model under 10 years old there are many drivers out on the roads driving at night with unsafe lighting being provided by their OEM automobile. I request that a recall be issued for this significant safely issue.

2015 CADILLAC SRX. CONSUMER WRITES IN REGARD TO REAR SUSPENSION TOE LINK SAFETY RECALL. THE CONSUMER STATED THE MANUFACTURER DESIGNED A FAULTY RECALL. THE VEHICLE REQUIRED AN ALIGNMENT, BUT DUE TO THE RECALL IT COULD NOT BE PERFORMED. THE FAILURE CAUSED ABNORMAL WEAR ON THE TIRES. THE CONSUMER REFERENCED RECALL N212340980.

My vehicle screen is starting to shatter .Each day it’s shatter more and more. I hear a thump noise and then the screen shatters more and more. My vehicle has never been in a accident.

The contact owns a 2015 Cadillac SRX. The contact stated that while driving at night the headlights became dim and only projected a beam approximately 30-feet ahead of the vehicle. There were no warning lights illuminated. The contact stated that other motorists were flashing their headlights. The vehicle was taken to the local dealer where it was diagnosed that it was an internal failure. The vehicle was not repaired. The manufacturer was notified of the failure but no additional assistance was provided. The failure mileage was approximately 66,974. Consumer was told he would receive a letter from a agent to fill out and return the start a claim. He has not received that letter.

The SRX is known to have issues with the headlight assemblies. I even received a letter from Cadillac that informed me that moisture may get into the assemblies, which causes them to fail. The moisture shorts out the assembly which greatly dims the bulb. On one particular night in Michigan, I had to drive with my high beams on just to be able to see the road. I had just replaced the bulbs so they were brand new, but I had zero visibility. I have reached out to Cadillac regarding this issue, but they do not feel that it warrants a recall. Currently I have replaced both assemblies and bulbs for my own safety. Cadillac has verbally stated to me that it is not a safety concern. I'm pretty sure if you can't see the road at night, that would be considered a major safety concern.

The contact owns a 2015 Cadillac SRX. The contact stated while driving 30 MPH, his wife noticed that the vehicle was jerking. The contact noticed that tread on both rear tires was worn. The vehicle was taken to the dealer and the dealer stated the vehicle was already repaired under the NHTSA Campaign Number: 21V473000 (Suspension). The manufacturer was contacted and stated that the dealer needed to repair the vehicle. The vehicle was taken back to the dealer and an alignment was performed; however, the failure persisted. The failure mileage was 70,384.