2011 CADILLAC SRX Complaints

The contact owns a 2011 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2011 Cadillac SRX. The contact stated that the “service rear axle" message was displayed on the instrument panel. The contact then received a notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the part for the recall repair was unavailable. Neither the dealer nor the manufacturer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 130,000.

The contact owns a 2011 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The contact stated that during an oil change, the independent mechanic informed her that there was a malfunction indicator lamp (MIL) warning light illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.

It’s doing everything they said it would when I need to stop driving it due to recall

The contact owns a 2011 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who stated that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The contact had not experienced a failure. VIN tool confirms parts are not available.

I received a recall notice for a safety issue with my cadillac srx 2011. Recall #N212340980 regarding the real toe link. My vehicle is already showing signs of this issue and has been for over 2 years. Cadillac is not prepared to handle this issue. I called to make an appointment and was told they do not have the parts yet to fix the issue. Not to drive my car for safety reasons. I do not have access to another car, they cannot offer a loaner vehicle or a rental, so they so. I have doctors appointments, I need to use my vehicle. I am awaiting a reply from the dealership as to when the parts will be available, in the meantime I have to pray my car does not fall apart.

The contact owns a 2011 Cadillac SRX. The contact stated that an abnormal clicking sound would emit from the rear passenger’s side tire with the tire sensor warning light illuminated on the instrument panel. Over time, the tread on the rear passenger’s side tire began to wear and the contact had the tire replaced. The contact was informed by a mechanic that the failure was caused by the rear toe link and that unless the toe link was repaired, the same failure would occur with the replacement tire. Recently, the contact received a recall notice for NHTSA Campaign Number: 21V473000 (Suspension) however, the parts for the recall repair were unavailable. The dealer was not notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 100,000. Vin tool confirms parts not available.

The contact owns a 2011 Cadillac SRX. The contact received notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The contact mentioned that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that when she started the vehicle, the Service Stabilitrak, and service traction control warning lights illuminated. The vehicle failed to start. Due to the vehicle being in a parking garage, the tow truck was unable to enter the parking structure. The dealer was contacted and informed the contact that it was her responsibility to tow the vehicle to the dealer to be diagnosed. The vehicle was not diagnosed or repaired. The failure recurred. The manufacturer was not notified of the failure. The failure mileage was approximately 147,000. Vin tool confirms parts not available.

The contact owns a 2011 Cadillac SRX. The contact stated while driving at an undisclosed speed, there was an abnormal sound detected. The contact received notification of NHTSA campaign number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact mentioned that she was concerned about driving the vehicle. The manufacturer was notified of the issue however, no further assistance was provided. Vin tool confirms parts not available. The approximate failure mileage was 120,000.

THIS HAS HAPPENED 5 TIMES WITHIN 1YEAR WHEN i PUT ON THE BREAKS IT GOES TO THE FLOOR. HAVE SUV INSPECTED AND THEY BLEED THE BRAKES. LAST TIME BRAKES GO TO THE FLOOR AFTER I SHUT DOWN SUV BREAKS RESET THEM SELF AND ARE TIGHT AGAIN.