2012 CADILLAC SRX Complaints

WE WERE TRAVELING ON A CITY STREETS AND THE BREAK SYSTEM ON THE VEHICLE WAS WORKING PROPERLY UNTIL WE HAD TO DO A HARD BREAKING EMERGENCY STOP AT APPROXIMATELY 25 TO 30 MPH. THERE WERE ICY CONDITIONS AND WE SLID THROUGH AN INTERSECTION. IMMEDIATELY AFTER THE EMERGENCY BREAKING, AND WHEN WE APPLIED THE BREAKS AGAIN, THE BREAK PEDAL HAD NO RESISTANCE AND THE BREAK PEDAL WOULD SLOWLY GO THE FLOOR WITH LITTLE OR NO BREAKING ACTION. A INSPECTION UNDER THE VEHICLE DID NOT REVEAL ANY FLUID LEAKS TO INDICATE A RUPTURE OF THE SEALED BREAK SYSTEM. RESEARCH ON THE INTERNET SUGGEST THAT A VALVE MAY HAVE BECOME STUCK OPEN IN THE ABS CONTROL VALVE ASSEMBLY REVERTING FLUID BACK TO THE MASTER CYLINDER RESERVOIR AND NOT TO THE WHEELS. IF THIS IS THE CASE, THIS COULD POTENTIALLY BE A SAFETY HAZARD FOR AN UNSUSPECTING DRIVER OF ANY BREAKING PROBLEMS WHILE CONTINUING TO DRIVE THE VEHICLE AFTER HARD BREAKING. THE MILLAGE ON THE VEHICLE WAS APPROXIMATELY 53000 MILES. I HAVE NOT FOUND ANY RECALLS ON THIS PROBLEM BUT, I THINK IT MAY BE WARRANTED BEFORE SOMEONE IS SERIOUSLY INJURED OR KILLED.

IN FEB. 2019 MY BRAKE PEDAL WENT TO THE FLOOR CAUSING ME TO RUN A RED LIGHT. THERE WAS NO ACCIDENT. THE PROBLEM DID NOT REPEAT AND I DROVE IT IMMEDIATELY TO THE DEALERSHIP WHICH COULD NOT FIND A PROBLEM AND REPLACED ALL PARTS WHICH COULD HAVE CAUSED IT. THE BRAKE PEDAL AGAIN WENT TO THE FLOOR IN FEB. 2021 WHEN EXITING A STORE PARKING LOT AND NO ACCIDENT OCCURRED. AGAIN TOOK TO DEALERSHIP WHO DID NOT FIND A PROBLEM.

FRONT DIFFERENTIAL LEAKS REAR DIFFERENTIAL LEAKS TRANSMISSION COOLER LEAKS BURNS OIL HEADLIGHTS VERY DIM

TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING 25 MPH, WHEN DEPRESSING ON THE BRAKE PEDAL BUT THE VEHICLE BEGAN TO ACCELERATE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED HE REAR ENDED ANOTHER VEHICLE. AIRBAGS DID NOT DEPLOY. THE CONTACT SUSTAINED A FRACTURED RIGHT FOOT, BACK AND NECK INJURIES AND FRONT PASSENGER SUSTAINED NECK, BACK AND BOTH KNEES INJURED. THE CONTACT DID SEEK MEDICAL ATTENTION THE FOLLOWING DAY. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO TOW LOT. THE CONTACT STATED HE CALLED USED DEALER AND WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 133,000.

LOW BEAMS DO NOT ILLUMINATE ROAD, ESPECIALLY BAD IN RAIN AND ON OPEN ROAD OUTSIDE OF CITY.

IN 11/2017 I COMPLAINED TO MY DEALER ABOUT HEAD LIGHT LOW LIGHT PROBLEMS. THEY SAID. THERE WAS NOTHING WRONG. I COMPLAINED AGAIN IN 2018. IN 2019 I COMPLAINED AGAIN, THEY REFERRED ME TO AN AUDIO SHOP TO HAVE THE BULBS REPLACED. THAT DID NOT WORK SO I HAD TO REPLACE BOTH HEADLAMPS DUE TO EXTREME SAFETY ISSUES AND NOT BEING ABLE TO SEE AT NIGHT. THEN IN FEB. 2020 I RECEIVED A LETTER FROM CADILLAC THAT THEY KNOW THERE IS AN ISSUE WITH THE HEADLIGHTS AND THEY WOULD REIMBURSE OR REPLACE THE HEADLIGHTS THAT ARE AFFECTED. I SENT IN ALL PAPERWORK FOR THE HEADLIGHTS AND WAS DENIED ANY REIMBURSEMENT. THEY SIGHTED MULTIPLE EXCLUSIONS (I HAD TO ORDER THE HEADLAMPS OFF OF AMAZON BECAUSE MY DEALERSHIP SAID THEY DID NOT HAVE THEM). CADILLAC NEVER SPECIFIED WHAT TYPE OF PAPERWORK AND SPECIFICS, THEY SAID TO SEND IN ANY PAPERWORK RELATED TO THE REPAIR OF THE LIGHTS, WHICH I DID! THIS ISSUE WITH THE HEADLIGHTS WAS AN EXTREME DANGER. ANYTIME I HAD SOMEONE IN MY CAR AT NIGHT THEY ASKED IF MY HEADLIGHTS WERE ON AND COULD NOT BELIEVE THEY WERE. CADILLAC INITIALLY REFUSED TO ACKNOWLEDGE THE PROBLEM AND NOW THEY ARE GIVING ME THE ''RUN AROUND' WITH MULTIPLE EXCUSES AS TO WHY THEY WILL NOT REIMBURSE THE REPAIR I HAD TO MAKE FOR THEIR ACKNOWLEDGED SAFETY ISSUE.

HORRIBLE VISABILITY, PULLED OVER BY THE POLICE AND GIVEN A WARNING TICKET, SAYING MY IT LOOKS LIKE I AM DRIVING WITH MY RUNNING LIGHTS, CAN NOT DRIVE AFTER DARK NOW UNTIL PROBLEM IS CORRECTED, HOW DO YOU CORRECT SOMETHING THAT IS MANUFACTURED THIS WAY AND FOR GM TO REFUSE TO HAVE A RECALL OR OFFER THEM TO BE REPLACED KNOWING THERE IS AN ONGOING PROBLEM IS RIDICOULOUS AND THE SAFETY BOARD SHOULD DO SOMETHING ABOUT THIS WITH ALL THE COMPLAINTS AND LAWSUITS OUT HERE!!!

THE LOW BEAMS ARE LIKE HAVING NO LIGHTS AT ALL ON, MAKING NIGHT TIME DRIVING NEXT TO IMPOSSIBLE. SIMILAR TO USING A FLASHLIGHT TO DRIVE WITH. I HAVE TO DRIVE WITH MY HIGH BEAM LIGHTS ON AND BLIND OTHERS JUST SO I CAN SEE. IT'S VERY DANGEROUS.

IN DECEMBER 2020, I PURCHASED A USED 2012 CADILLAC SRX. ONCE I DROVE THE VEHICLE AT NIGHT, I NOTICED THE HEADLIGHTS ARE VERY DIM. DUE TO THE LOW LIGHTING LEVEL, THE BRIGHT LIGHTS ARE BEST USED. THE HEADLIGHTS ARE DIM WHILE THE VEKICLE IS PARKED OR DRIVEN

THE NORMAL HEADLAMPS ON THE VEHICLE ARE EQUIVALENT TO A NIGHT LIGHT BULB. YOU CANNOT SEE WHEN DRIVING AT NIGHT WITH THE NORMAL HEADLIGHTS ON. APPARENTLY THERE WAS A LAW SUIT FOR THIS, BUT THERE WAS ONLY A CERTAIN TIME PERIOD TO HAVE THE ISSUE FIXED AND IT WAS A REIMBURSEMENT SITUATION WITH A HEFTY OUT OF POCKET EXPENSE. I PURCHASED THE VEHICLE AFTER THE FACT, NOT KNOWING OF THIS PROBLEM. I WAS ADVISED BY A GM REPRESENTATIVE TO DRIVE WITH MY HIGH BEAMS ON TO SOLVE THE PROBLEM? IT WORKS, BUT OTHER DRIVERS ARE NOT HAPPY AS THEY FLASH THEIR LIGHTS AT US. WE HAVE NO OTHER SOLUTION, CANT SEE AND DONT HAVE THE $1600 WE WERE TOLD IT COSTS TO FIX THE ISSUE.