2014 CADILLAC SRX Complaints

After the light housing recall, the lights are even worse at illuminating the road ahead, I only feel safe to see when the bights are on.

The floor mat does not stay in place and can get jammed behind the break peddle preventing breaking.

2014 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO REAR SUSPENSION TOE LINK SAFETY RECALL. THE CONSUMER STATED THE SAFETY RECALL REPAIR WAS COMPLETED, BUT THE VEHICLE CONTINUED TO EXHIBIT THE FAILURE.

I recently purchased this vehicle and have discovered that you cannot see the road at night with dim beam, the cause is the reflector compartment on the light modules burns up from the heat generated by the light and takes away the reflector capabilities that give out light to the road. I am forced to currently drive with main beam everywhere which is a big safety issue. I investigated to see if tis is just my car and have found on You Tube that it is a major issue with is car model. I am told that if I take the car in and pay to have it fixed that GM will reimburse in their own time. This is not acceptable, it should have been addressed by your department years ago and it is not on the recall list why? No accidents for us yet but we cannot drive the car after dark unless very important reason then full beam and my wife will not drive it at all at night! I will wait to hear back from you before I pursue this further but time is of the essence here so please respond soon. Thank You. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Low beam headlights are dim. The vehicle is unsafe to drive at night or in low light conditions There has not been an incident at this time. Because of the dim light condition I am afraid to drive the vehicle at night

The contact owns a 2014 Cadillac SRX. The contact stated that the front driver’s and passenger’s side seat belts were inoperable. The passenger’s side air bag warning light was illuminated. The vehicle was taken to the dealer and diagnosed that the front driver’s and passenger’s side seat belt pretensioners and anchors needed replacement. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 80,089.

The contact owns a 2014 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part for the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the "Service rear axle" warning light was illuminated. The vehicle was taken to the dealer and diagnosed with a faulty sensor. The sensor was replaced however, the failure recurred. Reno Buick GMC Cadillac (900 Kietzke Ln. Reno, NV 89502) was made aware of the issue but informed the contact that the part was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 27,000.

2014 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO HEAADLIGHTS PN VEHICLE. CONSUMER STATED THAT THE HEADLIGHTS ARE TOO DIM. THE DEALER WAS NOTIFIED AND STATED THE REFLECTOR MATERIAL HEADLIGHT DETERIORATES. IT WAS NOT OFFERED TO BE COVERED UNDER WARRANTY. THE ENTIRE HEADLAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN RECALL N212340980.

The headlamp assembly is faulty. There is virtually no visibility from headlights. The headlamps were so bad, I was put at risk because I was almost hit head on by an oncoming vehicle at night. I had to veer off the road to avoid collision, risking mine and my daughter's life. It has been inspected by dealership and confirmed the headlight assembly faulty because of damage to internal component. An independent service center diagnosed and confirmed as well.

The contact owns a 2014 Cadillac SRX. The contact stated that the driver’s side headlight was not functioning properly, making it difficult to see ahead on the road when the headlights were turned on. There was also condensation on the driver’s side headlight. The vehicle was taken to an independent mechanic on two separate occasions however, the mechanic could not diagnose the cause of the failure. The mechanic replaced the light bulbs on two separate occasions. The failure recurred and the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 99,000.